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Canon network camera VBH630D User Manual

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Page 71

Troubleshooting
6
71
Error Messages
MessageDescription
Firmware upgrade completed  unsuccessfully. The cameras 
firmware might be corrupted. If you cannot access the camera 
after waiting about 30 minutes, please contact the product support. Even though about 30 minutes have passed, the restart for the 
firmware upgrade procedure did not finish. If you cannot access 
the camera even after the time displayed in the message has 
passed, check whether the camera 
is connected to the network 
properly, and...

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72
Before contacting the dealer or customer support center, check the following troubleshooting items.
If a message is displayed, check the details of the message  and corresponding countermeasure in “Lists of Messages” on 
page 68.
Troubleshooting
ProblemSolution
Camera Management Tool cannot be launched.  The [Windows  Firewall] function may be turned on. This tool 
needs to be registered as a trusted program. For details on the 
firewall settings, please refer to  the camera’s “Operation Guide”.
 If...

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6
Troubleshooting
A
Admin Required ................................................. 20
Admin Tools  ....................................................... 35
Administrator Account  ................................. 18 , 29
Administrator Name  ..................................... 18 , 29
Administrator Password  ............................... 18, 29
Advanced Camera Settings  ............................... 50
Load from a camera  .................................... 50
Load from a file...

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Setting Page ....................................................... 33
Specify Range  .................................................... 28
Specify Wildcard  ................................................ 28
SSL/Port Number  ............................................... 20
Supported Cameras  ........................................... 11
System Requirements  ........................................ 11
T
Toolbar ............................................................... 14
Tools...

Page 75

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