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Canon network camera VBM640VE User Manual

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    							Appendix
    7
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    File Name Format
    Example: Video, manually recorded on  Sept. 10, 2014, starting from 16:06:19 (Camera Time Zone: GMT+09:00).
    (1) Video recording date
    (2) File creation time (UTC)
    (3) Recording start time (UTC)
    (4) Recording type E: Event
    M: Manual recording
    R: Recording-mode stream
    T: Timer
    U: Upload
    O: ONVIF
    Note
     The file creation time will be earlier than the actual start of recording time.
     If multiple video files were created because recording continued  for several seconds or more, a new file name with different 
    values for (2) and the sequential number endin g will be used. In the above example, if recording starts at (16:06:19), and the  new 
    file is switched to 4 seconds later, the file name will be as follows.
    20140910070623-070619-M000000002.mov
    Since this is a continuation of the recording that started at 16: 09:19, the recording start time (3) will remain as “070619”. The 
    sequential number at the end of the file  name will be increased by one increment.
    20140910 070618 - 070619 - M 000000001.mov
    (1) (2) (3) (4) 
    						
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    According to the setting item, you can specify parameters using modifier “% characters”.
    Note
     A runtime error will occur if the specified name does not match.
     If this modifier is not defined, “%” will be deleted.
    Modifiers
    ModifiersMeaningDescription of character string entered
    %n Reason for capture (number)  0 (tes t) | 1 (External device input 1) | 2 (External device input 2) |
    33 (Timer 1) | 34 (Timer 2) | 35 (Timer 3) | 36  (Timer 4) | 145 (Volume detection) | 146 (Scream 
    Detection) |160 (Auto Tracking) |161 (I ntelligent Function Detection Setting 1) | 
    162 (Intelligent Function Detection Setting 2)  | 163 (Intelligent Function Detection Setting 3) | 
    164 (Intelligent Function Detection Setting 4)  | 165 (Intelligent Function Detection Setting 5) | 
    166 (Intelligent Function Detection Setting 6)  | 167 (Intelligent Function Detection Setting 7) | 
    168 (Intelligent Function Detection Setting 8)  | 169 (Intelligent Function Detection Setting 9) | 
    170 (Intelligent Function Detection Setting 10) | 171 (Intelligent Function Detection Setting 11) | 
    172 (Intelligent Function Detection Setting 12) | 173 (Intelligent Function Detection Setting 13) | 
    174 (Intelligent Function Detection Setting 14) | 175 (Intelligent Function Detection Setting 15) | 
    201 (Linked Event 1) | 202 (Linked Event 2) | 203 (Linked Event 3) | 204 (Linked Event 4)
    %N Reason for capture  (character string)   | Intelligent Function Detection Setting name 
    | NULL (blank entry or interval timer test)
    %O Reason for capture (ON/OFF) OFF | ON 
    %X Width of image Number of pixels in horizontal direction
    %Y Height of image Number of pixels in vertical direction
    %C Camera number 1
    %D Camera Name  Setting for [Camera Name (alphanumeric characters)]
    %P Pan position  -179.99 – 180.00  0
    %T Tilt position  -179.99 – 180.00  0
    %Z Zoom position 0.01 – 300.00
    %R Rotation position 0
    %V Camera server VB-R11VE/VB-R11/VB-R10VE/VB-M641VE/VB-M641V/VB-M640VE/VB-M640V/VB-M741LE/
    VB-M740E
    %y Year of capture time 2001 – 2031
    %m Month of capture time 01 – 12
    %d Day of capture time 01 – 31
    %w Day of week of capture time 0 – 6 (Sunday to Saturday) 
    %H Hours of capture time 00 – 23
    %M Minutes of capture time 00 – 59
    %S Seconds of capture time 00 – 59
    %s Milliseconds of capture time 000 – 999
    %Z Time zone of capture time -1200 – +1300
    %a Weekday name of capture  time Sun | Mon | Tue | Wed | Thu | Fri | Sat
    %b Month name of capture time Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec
    %h Host Name
    R11R10M 641M 640M741M740
    R11R10M 641M 640M741M740 
    						
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    Available Modifiers
    The modifiers that can be used for each setting item are specified below.
    [HTTP Upload] (P. 97) 
    [Parameter (query string)] 
    All modifiers can be used.
    [FTP Upload] (P. 99) 
    [Subdirectory Name to Create] 
    Only the modifiers %y, %m, %d, %w, %H, %h, %n can be used.
    [File Name to Create] 
    Only the modifiers %y, %m, %d, %w, %H, %M, %S, %s, %n can be used.
    [E-mail Notification] (P. 102) 
    [Message Body] 
    All modifiers can be used. 
    						
    							254
    Before contacting the dealer where you purchased the product or Canon Cust omer Service Center, check the items 
    specified as follows. If a log message is displayed, check  the details of the message and corresponding countermeasure in 
    the log message list.
    Troubleshooting
    ProblemCountermeasures
    The camera does not launch.  If you are using a PoE hu b, check if the LAN cable is connected correctly.
     If you are using an AC adapter (sold separately), check if the AC adapter is 
    connected correctly.
     Turn the camera off and on again (please re fer to “Installation Guide” > “Connecting 
    the Camera”).
    Camera Management Tool does not operate.  C heck if the LAN cable is connected correctly.
     Turn the camera off and on again (please re fer to “Installation Guide” > “Connecting 
    the Camera”).
     Check if the camera and the computers in which the Camera Management Tool is  operating are connected to the LAN in the same segment.
     The Camera Management Tool may not function when the [Windows Firewall] function  is enabled. If that happens, refer to “Check/Make Security Settings” (P. 31).
    The top page of the camera is not displayed.  Check if the LAN cable is connected correctly.
     Check if the network to which the camera is connected is set up correctly. In 
    particular, check if the IP address, subnet mask and default gateway address are set 
    within the ranges supported by the applicable network.
     If you have changed the IP address, the new address will not become effective until  the camera is rebooted.
     Check if the correct URI (camera IP address)  is entered in your web browser (P. 37, 
    P. 41).
     Check whether the connection is from a computer whose access is blocked in 
    [Security] > [Host Access Restrictions] on the Setting Page.
     Check the authentication method, [User  Name], [Password], combination of 
    certificates, and network rules for connection in [Security] > [802.1X] on the Setting 
    Page with the system administrator.
    The Admin Tools will not launch.
    The Admin Viewer will not launch.  If the message “Your web browser is not supported.” is displayed, use Internet 
    Explorer 8 or later.
     If the message “Application could not be starte d. Install .NET Framework x.x (x is the 
    version).” is displayed, in stall the corresponding version of .NET Framework or enable 
    settings (P. 24).
     If the message “JavaScript is not availabl e or disabled on your web browser.” is 
    displayed, set [Active Script] to [Enable]  in Internet Explorer’s security settings. 
    (please refer to (3) below for instructions on how to set this.)
     If the message “The settings from (1) to (3) below must be carried out to use the Admin  Viewer and Admin Tools.” is displayed, set the following.
     (1) Use the installer to install your Admin Tools Certificate (P. 28) .
     (2) When using Internet Explorer 9 or la ter, follow the steps in “Register the 
    Camera IP Address as a Trusted Site” (P. 32)and add this web site to [Trusted 
    sites] in Internet Expl orer’s security settings.
     (3) In Internet Explorer click [Tools] > [Internet Option] > [Security] > [Custom  level] and under the Security Settings li st, set [XAML browser applications], 
    [File download] and [Launching programs and  files in an IFRAME] to [Enable].
    Video is not displayed.  If you wish to improve video quality, adjust it by changing the video size, video quality, 
    and frame rate settings in [Basic Settings] > [Video Settings] (P. 72) in the Setting 
    Page.
     Up to 30 viewers can access the camera at the same time. If this limit has been  exceeded, video is not displayed and a message appears.
    There is no audio.  If there is no audio, check the audio server settings of the camera and also check the 
    sound and audio device settings for the computers.
     If you are using the Admin Viewer with the administrator authorities, check if the  camera is connected to the RM Viewer or another viewer that lets  the administrator 
    use audio.
     In VB Viewer, audio cannot be used if the Canon Network Camera Audio Receiver  add-on is not installed.
    R11M641M741 
    						
    							Appendix
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    The camera cannot be controlled. If you connect the Admin Viewer as an administrator, you will have exclusive 
    possession of the camera control privileges . If you connect to the Admin Viewer as an 
    Authorized User, you cannot control the cam era unless the administrator releases 
    camera control. Consult the Administrator (P. 138).
    The viewer gets disconnected.  Check the network and computer for abnormality.
     Reboot the computer and connect again.
    You forgot your password.  You can initialize all settings of the camera excluding date and time using the reset 
    switch (P. 270). The administrator password re quired for initialization is “camera”. 
    Note, however, that network settings such as the IP address and subnet mask will be 
    initialized and must be set again.
    Data cannot be uploaded.  Check that the upload destination of [Video Record] > [Upload] and the upload 
    operation upon an event of the [Ev ent] menu are both set correctly.
     You can perform an operation check based on  the currently set upload destination by 
    running a test from the [Upload] menu (P. 99).
     Check [Maintenance] > [Tool] > [View Logs] or logs on the server to check the detailed  operating environment. For details on [View Logs], please refer to “Uploader error” 
    (P. 259), “Uploader warning” (P. 262), or “Upload er notification” (P. 265) of “List of Log 
    Messages”. Also please refer to “Important” on P. 96.
     For the server settings, contact your System Administrator.
    Video cannot be recorded on an memory 
    card.  To record video to an memory card when
     an event occurs, check the [Video Record 
    Action] settings under [Video Record] > [M emory Card] >[Video Record Setting] in 
    the Setting Page. When [Video Record Action] is set to [Upload], change it to [Record 
    to Memory Card].
     When recording-mode stream video that could not be transmitted due to network 
    errors or video for which the HTTP/FTP upload  failed is not stored on the memory card, 
    check [Operation Settings] under [Video Record] > [Memory Card] > [Memory Card 
    Operations] in the Setting Page. When [Ope ration Settings] is set to [Save Log], 
    change it to [Save Logs and Videos].
     To manually save recordings to an memory  card, obtain camera control privileges.
    Files cannot be saved in the Setting Page or 
    Admin Tools.  Windows prohibits saving to certain folders. Accordingly, an attempt to save a file may 
    fail. Specify [Documents], [Pictures] and other folders.
    A message indicating “Cannot access the 
    memory card. Please recreate the video 
    management information on the Setting 
    Page” appears when Recorded Video Utility 
    is launched.  Select [Memory Card Information] under [Video Record] > [Memory Card] in the 
    Setting Page to check [Video Management Information Status]. When [ Video 
    Management Information Recreation Required]  is displayed, click [Exec] in [Recreate 
    Video Management Information] under [M emory Card Operations]. When video 
    management information has been recreated, make sure that [Video Management 
    Information Status] is [Normal].
    ProblemCountermeasures 
    						
    							256
    Log Messages on the Camera
    This is a list of log messages that appear in the Log Viewer (P. 236).
    Log messages are classified into the following types.
    Note
    If no content is recorded in a log for approximately two hour s, “-- MARK --” will be recorded in the message area.
    Error Log
    System Error
    S302 Error on saving settings [err]
    S 303 Error on saving settings [err] S
    307 Error on saving settings [err]
    S 310 Working error in event service [err]
    List of Log Messages
    CategoryLevelCodeFault level
    crit Error 4xx Software-level failure (Task operations will stop) 
    err Error 3xx Operational erro r (Operations will continue) 
    warning Warning 2xx Non-operational error
    notice Warning 1xx Error external to the system
    info Information 0xx Information on normal operation
    Description Can’t update system settings (S302)
    Meaning An error generated while the system  was saving a setting. Setting could not 
    be saved.
    Countermeasure Provide enough memory space by  deleting unnecessary files in the user 
    memory area, etc.
    Description Can’t update files of system settings  (S303)
    Meaning An error generated while the system  was saving a setting. Setting could not 
    be saved.
    Countermeasure Provide enough memory space by  deleting unnecessary files in the user 
    memory area, etc.
    Description (vbadmin.c XXX) Can’t update system settings (S307)
    Meaning An error generated while the settings  were saved by the setup protocol. 
    Setting could not be saved.
    Countermeasure Provide enough memory space by  deleting unnecessary files in the user 
    memory area, etc.
    Description cannot work event [%1][%2][%3]  (S310)
    %1 Error number
    %2 Cause of error
    %3 Error information
    Meaning An error occurred while the event  service was running.
    Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
    servicing. 
    						
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    257
    S311 Working error in external input/output 
    service [err]
    S 312 Working error in timer service [err]
    S 320 PAN/TILT operation error [err]
    S 330 Failure of fan [err] S
    331 Failure of heater [err]
    S 410 Event service initialization error [crit]
    S 411 External input/output service 
    initialization error [crit]
    S 412 Timer service initialization error [crit]
    Description cannot work extio [%1][%2][%3] 
    (S311)
    %1 Error number
    %2 Cause of error
    %3 Error information
    Meaning An error occurred while the external  input/output device service was 
    running.
    Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
    servicing.
    Description cannot work timer [%1][%2][%3]  (S312)
    %1 Error number
    %2 Cause of error
    %3 Error information
    Meaning An internal error occurred in the timer  service.
    Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
    servicing.
    Description %1 error occurred. [%2] (S320)
    %1 PAN | TILT
    %2 Warning details
    Meaning An error occurred during operation or  stopping of PAN/TILT.
    Countermeasure Check that the camera is not touching  the dome, etc.
    If the error is not caused by problems 
    such as contact with peripheral items, 
    the camera is faulty. Arrange for 
    servicing.
    Description FAN [%1] failure (S330)
    %1 Fan number
    Meaning Detected that the fan is not rotating or  the rotation speed has significantly 
    decreased.
    Countermeasure If the problem persists after rebooting,  the fan may have failed. Arrange for 
    servicing.
    Description HEATER [%1] failure (S331)
    %1 Heater number
    Meaning An abnormality was detected when using the heater.
    Countermeasure There may be a connection problem  with the heater unit you attached, so 
    check the connections (VB-M641VE).
    If the problem persists after rebooting, 
    the heater may have failed. Arrange for 
    servicing.
    Description event initialization error [%1][%2]  (S410)
    %1 Error number
    %2 Cause of error
    Meaning An error occurred in the initialization of  the event service.
    Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
    servicing.
    Description extio initialization error [%1][%2]  (S411)
    %1 Error number
    %2 Cause of error
    Meaning An error occurred in the initialization of  the external input/output device 
    service.
    Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
    servicing.
    Description timer initia lization error [%1][%2] 
    (S412)
    %1 Error number
    %2 Cause of error
    Meaning An error occurred in the initialization of  the timer service.
    Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
    servicing. 
    						
    							258
    S413 Timer service runtime error [crit]
    S420 External IO controller has failed [err]
    S 430 Failure of temperature sensor [crit]
     Audio server error
    B301 Audio device error [err]
    B402 Audio server initialization failed [err] B403 
    Settings change failed [err]
    Video error
    V300 Video input error [err]
    V320 Internal error in intelligent service [err]
    V321 Pseudo mode setting error in intelligent 
    service [err]
    Description timer working error [%1] (S413)
    %1 Error number
    Meaning An error occurred while the timer 
    service was running.
    Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
    servicing.
    Description external io controller is broken.(S420)
    Meaning The external IO controller has failed.
    Countermeasure The external IO controller firmware  must be updated. If the problem 
    persists after updating the firmware, 
    the camera is faulty. Arrange for 
    servicing.
    Description Cannot get temperature (S430)
    Meaning The temperature cannot be acquired  from the temperature sensor.
    Countermeasure If the problem persists after rebooting,  the circuit board may have failed. 
    Arrange for servicing.
    Description cannot use audio device for  %1[%2:%3] (B301)
    %1 Send/Receive type (rx | tx)
    %2 Error type (open | write | flush)
    %3 Error number
    Meaning Detected an error in the audio device
    Countermeasure If the proble m persists, please arrange 
    for servicing.
    Description wvaudio initialization error [%1] (B402)
    %1 Error number
    Meaning The audio server could not be  initialized. The audio server stops.
    Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
    servicing.Description cannot set config [%1:%2] (B403)
    %1 Error notification number
    %2 Error number
    Meaning The settings could not be updated. The audio server stops.
    Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
    servicing.
    Description video %1 warning - %2 (V300)
    %1 Video number
    Meaning An error in the video input was 
    detected that may adversely affect the 
    operation of the camera.
    Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
    servicing.
    Description cannot work intelligent [%1][%2][%3].  (V320)
    %1 Error number
    %2 Cause of error
    %3 Error information
    Meaning An internal error occurred in intelligent 
    service.
    Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
    servicing.
    Description pseudo mode setting fail. (V321)
    Meaning An error occurred in the pseudo mode 
    setting of intelligent service.
    Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
    servicing. 
    						
    							Appendix
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    259
    V400 Video input initialization error [crit]
    V401 Video input command error [crit]
    V402 Video input frozen [crit]
    V403 Video input error [crit]V420 Could not start intelligent service [crit]
    V421 Intelligent service error [crit]
    
    Uploader error
    A470 Uploader initialization failed [crit]
    Memory card error
    M301 Memory card control module error [err]
    M302 Cannot remove invalid file [err]
    Description video %1 initialization failure - %2(%3) 
    (V400)
    %1 Video number
    %2 Process description
    %3 Error details
    Meaning The video input function was stopped  because the video input system could 
    not be initialized.
    Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
    servicing.
    Description video %1 command error - %2(%3)  (V401)
    %1 Video number
    %2 Process description
    %3 Error details
    Meaning The video input function was stopped  because a video input command could 
    not be processed.
    Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
    servicing.
    Description video %1 stalled (V402)
    %1 Video number
    Meaning The video input function was stopped  because video generation stopped.
    Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
    servicing.
    Description video %1 fatal error - %2 (V403)
    %1 Video number
    %2 Error number
    Meaning The video input function was stopped  because an error that does not permit 
    recovery of the video input system was 
    detected.
    Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
    servicing.Description intelligent init ialization error [%1][%2]. 
    (V420)
    %1 Error number
    %2 Cause of error
    Meaning Failed to initialize intelligent service.
    Countermeasuret If the problem persists after rebooting,  the camera is faulty. Arrange for 
    servicing.
    Description intelligent working error [%1][%2].  (V421)
    %1 Error number
    %2 Cause of error
    Meaning An error that does not permit recovery  occurred while intelligent service was 
    running.
    Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
    servicing.
    Description uploader initialization failure - %1  (A470)
    %1 Error number
    Meaning The uploader could not be initialized.
    Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
    servicing.
    Description %1 process failure (M301)
    %1 mount or unmount
    Meaning Mount or unmount process failed.
    Description Invalid file (%1) can not remove.  (M302)
    %1 Name of removed file
    Meaning The invalid file could not be removed. 
    						
    							260
    M303 Cannot process directory [err]
    M304 Failed to recreate management 
    information [err]
    ONVIF error (RTP)
    R301 Distribution communication error [err]
    R302 Parameter acquisition failure [err]
    R303 Metadata distribution initialization 
    failure [err] R304 Abnormal termination of client [err]
    R304 Client disconnected [err]
    R304 Client disconnected [err]
    R305 RT
    SP processing error [err]
    Description Can not open directory(%1)(M303)
    %1 Directory name
    Meaning Could not open directory to be 
    processed.
    Description Fail updating management  file(%1)(M304)
    %1 Management information identification 
    number
    Meaning Process to recreate management 
    information failed.
    Description message queue open error. %1 (R301) 
    %1 Modules that generate errors
    RTP_CTRL_QUEUE
    RTP_DATA_QUEUE
    VIDEO_CTRL_QUEUE
    VIDEO_DATA_QUEUE
    AUDIO_CTRL_QUEUE
    AUDIO_DATA_QUEUE
    EVENT_CTRL_QUEUE
    RECVQ_META
    SENDQ_MEDIA
    Meaning A communication error occurred 
    between modules.
    Countermeasure If the problem persists after repeated  attempts and rebooting, the camera 
    may be faulty. Arrange for servicing.
    Description cannot get parameter:  %1 (R302)
    %1 user_account: User account
    IP_address: IP address of the camera
    profile_media_config uration:MediaCon
    figuration information
    RTSP_port_number: RTSP port number
    Meaning Parameter acquisition has failed.
    Description metadata initialization error (R303)
    Meaning Metadata distribution initialization has 
    failed.Description delete session from some kind of error:   client_IP=%1, session_ID=%2 (R304)
    %1 Client IP address
    %2 Session ID
    Meaning The client session terminated  abnormally.
    Description connection reset by peer:   client_IP=%1 (R304)
    %1 Client IP address
    Meaning Disconnected from client.
    Description RTP/HTTP connection closed by client  (R304)
    Meaning Disconnected from client.
    Description RTSP Error:  error_code=500:  Internal  Server Error (R305)
    Meaning An RTSP processing error occurred. 
    						
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