Canon printer MAXIFY MB5020 User Manual

							3.
Hold the jammed paper with your hands.
If the paper is rolled up, pull it out.
4.
Pull the paper slowly not to tear it, then pull the paper out.
5.
Make sure that all the jammed paper is removed.
1031 
						

							If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove
the piece of paper if it remains.•
Does the piece of paper remain under the print head holder?
•
Does the little piece of paper remain inside the machine?
•
Does the piece of paper remain in the right side or the left side space (C) inside the machine?
6.
Close the front cover.
7.
Reload the paper, and tap  OK on the touch screen of the machine.
•
If the paper is jammed while printing the faxes or the fax report in progress:
After clearing the paper jam error and tapping  OK on the touch screen of the machine, the
machine resumes printing from the page where the paper was jammed.
•
If the paper is jammed while printing from a computer or copying in progress:
After clearing the paper jam error and tapping  OK on the touch screen of the machine, then the
machine resumes printing from the next page where the paper was jammed.
As the page where the paper was jammed is not printed, reprint if necessary.
When the paper is jammed while duplex printing or duplex copying is in progress, it is possible
that the printing or copying order is not as you expect if you resume printing after clearing the
paper jam error. In this case, cancel printing and reprint from the beginning.
When the paper is jammed while layout printing, 2 on 1 copying, or 4 on 1 copying is in
progress, it is possible that some pages are not printed if you resume printing after clearing the
paper jam error. In this case, cancel printing and reprint from the beginning.
•
If you turned off the machine while taking the appropriate action of the paper jam error:
All print jobs in the queue are canceled. Reprint if necessary.
Note
•
When reloading the paper, confirm that you are using the paper suited for printing and areloading it correctly.
Align the paper guides with the both edges of the paper when you load paper.
•
If the message about paper jam is displayed on the touch screen of the machine or on the
computer screen when you resume printing after removing all the jammed paper, a piece of
paper may remain inside the machine. In this case, confirm that no piece of paper remains
inside the machine.
1032 
						

							•We recommend you use paper other than A5 sized one to print documents with photos or
graphics; otherwise, the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
1033 
						

							1303Cause
Paper is jammed inside the rear cover.
Action
If the paper is jammed inside the rear cover, remove the paper following the procedure below.
Important
•
The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
Make sure that the machine has completed sending or receiving all the faxes before unplugging the
power cord.
If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
Note
•
If you need to turn off the machine to remove jammed paper during printing, press the  Stop button to
cancel print jobs before turning off the machine.
1.
Rotate the machine so that the rear side of the machine faces toward you.
2.
If the protective material for the rear cover remains attached, remove it.
3.
Open the rear cover.
Slide the rear cover to the left then open it.
1034 
						

							4.
Pull out the paper slowly.
Note
•
Do not touch the inner parts of the machine.
•
If you cannot pull the paper out, try the following.
•
Turn the machine off and turn it back on.
The paper may be ejected automatically.
•
Pull out the paper output tray.
It becomes easy to pull out the paper.
5.
Close the rear cover slowly.
Close the rear cover then slide it to the right.
Slide the rear cover so that the 
 mark on the rear cover aligns with the  mark on the machine.
6.
Reload the paper, and tap  OK on the touch screen of the machine.
•
If the paper is jammed while printing the faxes or the fax report in progress:
After clearing the paper jam error and tapping  OK on the touch screen of the machine, the
machine resumes printing from the page where the paper was jammed.
•
If the paper is jammed while printing from a computer or copying in progress:
1035 
						

							After clearing the paper jam error and tapping OK on the touch screen of the machine, then the
machine resumes printing from the next page where the paper was jammed.
As the page where the paper was jammed is not printed, reprint if necessary.
When the paper is jammed while duplex printing or duplex copying is in progress, it is possible
that the printing or copying order is not as you expect if you resume printing after clearing the
paper jam error. In this case, cancel printing and reprint from the beginning.
When the paper is jammed while layout printing, 2 on 1 copying, or 4 on 1 copying is in
progress, it is possible that some pages are not printed if you resume printing after clearing the
paper jam error. In this case, cancel printing and reprint from the beginning.•
If you turned off the machine while taking the appropriate action of the paper jam error:
All print jobs in the queue are canceled. Reprint if necessary.
Note
•
When reloading the paper, confirm that you are using the paper suited for printing and areloading it correctly.
Align the paper guides with the both edges of the paper when you load paper.
•
We recommend you use paper other than A5 sized one to print documents with photos or
graphics; otherwise, the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
1036 
						

							1313Cause
The paper is jammed inside the rear cover as the machine pulled in the printed paper.
Action If the paper is jammed inside the rear cover as the machine pulled in the printed paper, remove the paperfollowing the procedure below.
Important
•
If the printed paper piles up on the paper output slot, the machine may pull it in and the paper isjammed inside the machine. Remove the printed paper from the paper output tray before it amounts to 75 sheets.
•
The power cannot be turned off while the machine is sending or receiving a fax, or when the receivedfax or the unsent fax are stored in the machine's memory.
Make sure that the machine has completed sending or receiving all the faxes before unplugging the
power cord.
If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
Note
•
If you need to turn off the machine to remove jammed paper during printing, press the  Stop button to
cancel print jobs before turning off the machine.
1.
Rotate the machine so that the rear side of the machine faces toward you.
2.
If the protective material for the rear cover remains attached, remove it.
3.
Open the rear cover.
1037 
						

							Slide the rear cover to the left then open it.4.
Pull out the paper slowly.
Note
•
Do not touch the inner parts of the machine.
•
If you cannot pull the paper out, try the following.
•
Turn the machine off and turn it back on.
The paper may be ejected automatically.
•
Pull out the paper output tray.
It becomes easy to pull out the paper.
5.
Close the rear cover slowly.
Close the rear cover then slide it to the right.
Slide the rear cover so that the 
 mark on the rear cover aligns with the  mark on the machine.
6.
Reload the paper, and tap  OK on the touch screen of the machine.
•
If the paper is jammed while printing the faxes or the fax report in progress:
After clearing the paper jam error and tapping  OK on the touch screen of the machine, the
machine resumes printing from the page where the paper was jammed.
1038 
						

							•If the paper is jammed while printing from a computer or copying in progress:
After clearing the paper jam error and tapping  OK on the touch screen of the machine, then the
machine resumes printing from the next page where the paper was jammed.
As the page where the paper was jammed is not printed, reprint if necessary.
When the paper is jammed while duplex printing or duplex copying is in progress, it is possible
that the printing or copying order is not as you expect if you resume printing after clearing the
paper jam error. In this case, cancel printing and reprint from the beginning.
When the paper is jammed while layout printing, 2 on 1 copying, or 4 on 1 copying is in
progress, it is possible that some pages are not printed if you resume printing after clearing the
paper jam error. In this case, cancel printing and reprint from the beginning.•
If you turned off the machine while taking the appropriate action of the paper jam error:
All print jobs in the queue are canceled. Reprint if necessary.
Note
•
When reloading the paper, confirm that you are using the paper suited for printing and areloading it correctly.
Align the paper guides with the both edges of the paper when you load paper.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
1039 
						

							1314Cause
Paper is jammed inside the rear cover when performing automatic duplex printing.
Action
If the paper is jammed inside the rear cover when performing automatic duplex printing, remove the paper
following the procedure below.
Important
•
The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
Make sure that the machine has completed sending or receiving all the faxes before unplugging the
power cord.
If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
Note
•
If you need to turn off the machine to remove jammed paper during printing, press the  Stop button to
cancel print jobs before turning off the machine.
1.
Rotate the machine so that the rear side of the machine faces toward you.
2.
If the protective material for the rear cover remains attached, remove it.
3.
Open the rear cover.
Slide the rear cover to the left then open it.
1040