Cisco 7965 User Guide

 USER GUIDE
Cisco Unified IP Phones 7945G and 7965G for 
Cisco Unified Communications Manager Express 4.3
1Overview
2Operating Your Phone
3Phone Features Index
1  Overview
This guide provides phone operating instructions, and features descriptions for the Cisco Unified IP Phone 
multiline models 7945G and 7965G. The 7945G has four lines and the 7965G has six lines.  

2
Physical Description
 
Name  Description  
1Line or speed-dial buttonOpens new line, speed-dials phone number, or ends call. Buttons light to indicate status: 
Green, steady: Active call or two-way intercom call
Green, flashing: Held call
Amber, steady: Privacy in use, one-way intercom call, DnD active.
Amber, flashing: Incoming call or reverting call
Red, steady: Remote line in use (shared line or BLF status)
2Footstand adjustmentAllows you to adjust angle of phone base.
3
Display buttonAwakens the...

3
10Speaker buttonToggles speaker on and off.
11Mute buttonToggles mute on and off.
12Headset buttonToggles headset on and off.
134-way Navigation Pad and 
Select (center) button
.
Allows you to scroll through menus and highlight items, displays phone numbers from 
your Placed Calls, when phone is on-hook. Use Select button to select an item that is 
highlighted on the screen.
Navigation button:
 •Scroll up and down to see menus and highlight items.
 Scroll left to open the Details view and see...

4
Connecting Your Phone
This section shows and describes the connectors on your Cisco Unified IP phone.
 
1DC adapter port (DC48V) for phones not 
provided with inline power
2AC-to-DC power supply
3AC power cord
4Network port (10/100 SW) for connecting to the 
network
5Access port (10/100 PC) for connecting your 
phone to your computer
6Handset port
7Headset port
8Footstand button
1
113950
AUX10/100 SW10/100 PC
DC48V
98
7
5
4
3
26 

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Adjusting the Handset Rest
When you connect your phone, you can adjust the handset rest so that the receiver will not slip out of the cradle. To adjust the 
handset:
1.Set the handset aside and pull the square plastic tab from the handset rest.
2.Rotate the tab halfway.
3.Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the 
handset rest.
 
2  Operating Your Phone
This section describes how to operate your Cisco Unified IP phone and...

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Place a Call
Use one of the following methods to place a call:
 Lift the handset and dial the number.
 Dial the number, and then lift the handset.
 Dial the number, and then press the Dial soft key.
 Press the line button for your extension, and then dial.
 Press the Speaker button, and then dial.
 Press the New Call soft key, and then dial.
 If you are using a headset, press the Headset button, and then dial.
 Dial the number, and then press the Headset button.
 If you have established...

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NoteUse the backspace (

8
Manage Call Waiting
If you are on a call when a second call comes in, you hear a call-waiting tone or see a flashing indicator light on the handset 
rest, depending on the configuration of your phone.
To answer the new call on the same line:
1.Use the Navigation button to select the call
2.Press the Answer soft key to answer the call. The call on the other line is automatically put on hold.
To return to the original call: 
1.Use the Navigation button to reselect the call.
2.Press the Resume soft key to...

9
7.Press the Exit soft key to go to the main directory menu.
Adjust the Display Contrast 
To adjust the contrast in your LCD display:
1.Press the Settings button.
2.Press 1 for Contrast, or use the Select soft key.
3.Use the Down or Up soft key to change the contrast.
4.Press the Ok soft key
5.Press the Save or Exit soft key.
6.Press the Ok soft key to select your contrast setting.
7.Press the Save soft key to save the setting, or press Cancel to exit to the previous menu without changing the setting....

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To place calls when call-blocking is enabled:
1.Press the Login soft key on the Cisco Unified IP phone.
2.Enter the Personal Identification Number (PIN) that is associated with the phone.
Transfer a Call
To transfer a selected call to another number, you can use blind transfer or consultative transfer:
Blind Transfer
Immediately redirects the call without allowing you to speak to the transfer recipient (the person to whom you are transferring 
the call).
To make a blind transfer call, use the...