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Cisco Spa 504G User Guide

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    Cisco Small Business
    Cisco SPA50X and SPA51X SIP IP Phones
    Models SPA501G, SPA502G, SPA504G, SPA508G, 
    SPA509G, SPA512G, and SPA514GUSER GUIDE 
    						
    							Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide  2
     Contents
    Chapter 1: Getting Started 6
    About This Document 6
    Overview of the Cisco Small Business IP Phones 8
    Caring for Your Phone 8
    Understanding Your Phone Lines and Buttons 9
    Softkey Buttons 11
    Using Keypad Shortcuts 13
    Using the Cisco Attendant Console 14
    Changing the Cisco SPA500DS Attendant Console Display 14
    Chapter 2: Installing Your Phone 16
    Before You Begin 17
    Phone Connections 17
    Connecting the Handset 18
    Installing the Desk Stand or Wall Mount (Optional) 19
    Reverse the Handset Retention Tab 19
    Connecting the Power 20
    Connecting Your Phone to the Network 21
    Connecting Your Phone to the Wired Network 21
    Connecting the Phone to the Wireless Network 21
    Connecting a PC to Your Phone 22
    Connecting Wired and Wireless Headsets 22
    Verifying Phone Startup 23
    Updating Your Phone Firmware 24
    Determining Your Current Firmware Version 24
    Download the Firmware from Cisco 25
    Get the Phone IP Address 25
    Update the Firmware on the Phone 26
    Chapter 3: Using Basic Call Management Functions 27
    Managing the Audio Source and Volume 28 
    						
    							Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide  3
     Contents
    Adjusting Call Volume 28
    Adjusting the Ringer Volume 28
    Using Mute 28
    Using the Speakerphone 28
    Using the Headset with Your IP Phone 28
    Switching Between the Handset, Headset, or Speakerphone During a Call 29
    Sending Audio to the Speaker and Handset 29
    Choosing Your Preferred Audio Device 29
    Answering or Placing a Call 30
    Answering a Call 30
    Placing a Call 30
    Redialing a Call 31
    Putting a Call on Hold 31
    Resuming a Call 31
    Ending a Call 32
    Transferring Calls 32
    Performing an Attended Transfer 32
    Performing an Unattended (Blind) Transfer 33
    Transferring a Held Call to an Active Call 33
    Managing Missed Calls 34
    Turning the Missed Calls Shortcut On and Off 34
    Forwarding Calls 35
    Forwarding All Calls 35
    Forwarding Calls When Your Phone is Busy 36
    Forwarding Calls (Delay) Without Answering the Phone 36
    Canceling Call Forwarding All 37
    Call Forward Deactivation by using Star Codes 38
    Setting Do Not Disturb 38
    Enabling Do Not Disturb 38
    Disabling Do Not Disturb 39
    Setting Call Waiting 39 
    						
    							Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide  4
     Contents
    Picking Up a Call 40
    Parking a Call 41
    Placing a Three-Way Conference Call 42
    Conferencing a Held Call with an Active Call 43
    Using the Phone Directories 43
    Using Your Personal Directory 44
    Using the Corporate Directory 45
    Using the Call History Lists 45
    Setting or Changing a Phone Password 46
    Accessing Voicemail 47
    Chapter 4: Using Advanced Phone Features 48
    Configuring Privacy and Security 49
    Blocking Caller ID 49
    Blocking Anonymous Calls 49
    Using Secure Call 50
    Enabling and Using Dial Assistance 51
    Creating Speed Dials 51
    Creating Speed Dials on Unused Line Buttons 52
    Creating Numerical Speed Dials 52
    Using Speed Dials 53
    Using the Paging Feature 53
    Paging Another Phone 53
    Paging a Group of Phones 53
    Configuring Auto Answer 54
    Monitoring and Accessing Another Phone 54
    Customizing Your IP Phone Screen 55
    Changing the IP Phone Screen Contrast 55
    Changing the Screen Backlight Settings 55
    Configuring the Phone Screen Saver 56
    Turning on the Screen Saver 57 
    						
    							Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide  5
     Contents
    Using Ring Tones 58
    Changing Your Ring Tone 58
    Configuring Date and Time 58
    Setting Your Phone’s Date and Time 58
    Using Star Codes 59
    Using the Interactive Voice Response Menu on the Cisco SPA501G 61
    Advanced Procedures for Technical Support Personnel 63
    Rebooting Your Phone 64
    Chapter 5: Using the Phone Web User Interface 65
    Logging in to the Phone Web User Interface 65
    TSaving the Configuration Profile 66
    Setting Voice System Parameters 67
    Setting Voice Phone Parameters 68
    Setting Voice User Parameters 69
    Viewing Call History Lists 71
    Using Your Personal Directory 72
    Viewing Attendant Console Status 73
    Appendix A: Where to Go From Here 74
    Product Resources 74 
    						
    							1
    Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 6
     
    Getting Started
    This chapter provides an overview of this document and basic information about 
    your Cisco Small Business IP phone. It contains the following sections:
    •About This Document, page 6
    •Overview of the Cisco Small Business IP Phones, page 8
    •Understanding Your Phone Lines and Buttons, page 9
    •Using the Cisco Attendant Console, page 14
    About This Document 
    This guide describes the concepts and tasks necessary to use and configure your 
    Cisco Small Business IP Phone.
    The Cisco Small Business IP Phone features vary, depending on the type of call 
    control system that you are using and the customizations performed by your 
    phone system administrator. This document describes using the Cisco Small 
    Business IP Phones with a SIP phone system, such as a Broadsoft or Asterisk 
    system. If you are using your Cisco Small Business IP Phone with a Cisco Unified 
    Communications 500 Series, also see the Cisco Unified Communications Manager 
    Express Administrator Guide. 
    						
    							Getting Started
    About This Document
    Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 7
    1
     
    Organization
    This table describes the contents of each chapter in this document.
    Title Description
    Chapter 1Getting StartedA description of this book 
    and an overview of the Cisco 
    Small Business IP Phones.
    Chapter 2Installing Your PhoneHow to connect and install 
    your phone.
    Chapter 3Using Basic Call 
    Management FunctionsHow to perform basic phone 
    tasks, such as placing and 
    answering calls, transferring 
    calls, setting up call 
    forwarding, and picking up 
    calls.
    Chapter 4Using Advanced Phone 
    FeaturesHow to perform advanced 
    phone tasks, such as 
    configuring privacy and 
    security features, speed 
    dials, paging, and ring tones.
    Chapter 5Using the Phone Web User 
    InterfaceHow to modify the phone 
    features by using the web 
    configuration utility.
    Appendix AWhere to Go From HereCisco provides a wide range 
    of resources to help you 
    obtain the full benefits of the 
    Cisco SPA500 Series 
    phones. This appendix 
    provides links to many of 
    these resources. 
    						
    							Getting Started
    Overview of the Cisco Small Business IP Phones
    Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 8
    1
     
    Overview of the Cisco Small Business IP Phones
    The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet 
    Protocol) phones that provide voice communication over an IP network. The 
    phones include traditional features, such as call forwarding, redialing, speed 
    dialing, transferring calls, conference calling, and accessing voice mail. Calls can 
    be made or received with a handset, headset, or a speaker. 
    The Cisco Small Business IP phones contain Ethernet ports that link them to the 
    computer network. They also have secondary Ethernet ports that allow another 
    Ethernet device, such as a computer, to be connected to the network through the 
    IP phone.
    Cisco Small Business IP phones require a separate power source. You can power 
    the phones by connecting them to a switch that provides Power over Ethernet 
    (PoE), or by using the optional a Cisco PA100 power adapter.
    Caring for Your Phone
    The Cisco Small Business IP phones are electronic devices that should not be 
    exposed to excessive heat, sun, cold, or water. To clean the equipment, wipe it 
    with a slightly moistened paper or cloth towel. Do not spray or pour cleaning 
    solution directly onto the device. 
    						
    							Getting Started
    Understanding Your Phone Lines and Buttons
    Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 9
    1
     
    Understanding Your Phone Lines and Buttons
    The parts of a SPA509G IP phone are shown inFigure 1. Other models are similar, 
    but might vary.
    Figure 1 SPA509G Phone Components
    Numbered objects inFigure 1 described in the following table.
    #Phone Feature Description
    1 Handset Pick up to place or answer a call.
    2 Message Waiting 
    indicatorDisplays solid red when you have a new voice mail 
    message. Blinks red during an incoming call.
    3
    IP phone screenDisplays date and time, phone station name, line 
    extensions, and softkey options (except on the 
    Cisco SPA501G). 
    						
    							Getting Started
    Understanding Your Phone Lines and Buttons
    Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 10
    1
     
    4 Line keys Indicates phone line status. (Not available on the 
    Cisco SPA502G or Cisco SPA512G.) 
    When lit:
    Green: Line is idle.
    Red (steady): Line is active or in use.
    Red (flashing): Line is on hold or there is an inbound call.
    Orange: Line is unregistered (cannot be used).
    These keys can also be programmed by your system 
    administrator to perform differently than described here 
    or to add functions such as speed dial, call pickup, or 
    monitor an extension.
    5 Softkey buttons Press a softkey button to perform the action shown on 
    the label on the 
    IP phone screen. 
    Note: The Cisco SPA501G has the following four buttons:
    Redial—Dials the last number called.
    Cancel—Cancels an action (such as a transfer).
    Conference—While on a call, press to start a 
    conference call and dial another number. After 
    the second party answers, press Conference again to 
    create the conference.
    Transfer—Transfers a call. 
    6 Navigation button Press an arrow key to scroll left, right, up, or down 
    through items shown on the 
    IP phone screen (except 
    on the Cisco SPA501G).
    7 Messages button Press to access voice mail. (This feature must be set up 
    by your phone system administrator).
    8 Hold button Press to place a call either on hold or to resume.
    NOTESPA501 phone does not support this feature. #Phone Feature Description 
    						
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