Cisco Systems Active Voice Repartee Unity R2 4 Installation Guide

CHAPTER 3: Installing a Unity system83
Next section 
TURNKEY SYSTEM
All configurationsConfiguring Unity to work with the phone 
system, page 86
COMPONENT SYSTEM
All configurationsConfiguring Unity to work with the phone 
system, page 86
ACTIVEFAX SERVER
What’s next, page 113 

UNITY INSTALLATION GUIDE84 

CHAPTER 4
Setting up the 
integration4
In this chapter...
Configuring Unity to work with the phone system ........................................... 86
Programming the phone system ............................................................................. 90
Testing the integration ................................................................................................ 92 

UNITY INSTALLATION GUIDE86
Configuring 
Unity to work 
with the phone 
systemIn this section, you verify information about the phone system 
and enter settings for the ports.
To verify phone system information
aIn the Unity Administrator, go to System > Switch. For more 
information, see “Using the Unity Administrator,” on 
page 168.
bVerify the manufacturer of the site’s phone system. If the 
manufacturer is not listed, select the manufacturer of a 
similar phone system. 
cVerify the model of the phone...

CHAPTER 4: Setting up the integration87
dVerify the version of the phone system software.
eVerify the integration type.
fIf necessary, edit the codes that turn message waiting indi-
cation on and off.
gIf necessary, edit the message waiting indicator resync time.
hClick the Save icon.
iShut down and restart Unity for the phone system settings 
to take effect.
Continued 

UNITY INSTALLATION GUIDE88
Configuring Unity to 
work with the phone 
Continued
system
To enter port settings
You set whether ports answer incoming calls; dial out for mes-
sage waiting indication, message notification, or making record-
ings by phone; or are disabled.
If you are setting up a hunt group, use the first voice-messaging 
ports for incoming calls and the last ports to dial out. This helps 
minimize the possibility of a collision, in which an incoming call 
arrives on a port at the same time...

CHAPTER 4: Setting up the integration89
bSelect a port in the table.
cIndicate the settings for the port.
dType the extension for the port.
CAUTION:If the extension for the port is not entered cor-
rectly, some integrations may not work.
eRepeat steps b throughd for the remaining ports.
fClick the Save icon.
gShut down and restart the Unity server. For more informa-
tion, see “Shutting down and starting Unity,” on page 164.
Next section
TURNKEY SYSTEM
All configurations“Programming the phone system,” on...

UNITY INSTALLATION GUIDE90
Programming 
the phone 
systemIn this section, you program the phone system to work with 
Unity. The instructions that you use depend on whether a Unity 
Integration Guide came with Unity. The guide is provided for inte-
grations with the following phone systems: 
Centrex/SMDI
Cisco CallManager
Fujitsu 9600/SMDI
Lucent/Calista
Mitel/Calista
Mitel SX-2000 T1
Mitel/Voice Technologies Group VoiceBridge 2000
NEC NEAX® 2400 with LAN MCI
NEC NEAX 2400 with serial MCI...

CHAPTER 4: Setting up the integration91
To program the phone system
This procedure provides general information about programming 
a phone system; refer to the phone system documentation for 
specific information.
aAssign extensions for the voice messaging ports.
bIf the phone system supports hunt groups, program the 
hunting order for the voice messaging extensions (port 1 to 
port 2, and so on).
If the phone system does not support hunt groups, you can 
simulate a hunt group by forwarding each voice...

UNITY INSTALLATION GUIDE92
Te s t i n g  t h e  
integrationIn this section, you test whether Unity and the phone system are 
integrated correctly.
Unity comes with a test subscriber, Example Subscriber. First, 
you assign an extension to Example Subscriber so that you can 
leave a message. Then, you use Example Subscriber to test the 
integration.
To assign an extension to the test subscriber
This procedure sets call transfer options only for Example Sub-
scriber. Call transfer options for actual...