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Cisco Systems Active Voice Repartee Unity R2 4 Installation Guide
Cisco Systems Active Voice Repartee Unity R2 4 Installation Guide
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CHAPTER 1: Introduction3 Cascading selections The “>” symbol separates the selections you make: on menus (Programs > Administrative Tools (Com- mon) > User Manager); in the navigation levels of the Unity administration interface (Call Management > Call Handlers > Profile); and in menu trees (UnityOrg > UnitySite > Configuration). Installation Guide navigation The “Do this section?” table (exam- ple at left) at the beginning of each section lists the Unity config- urations as well as ActiveFax on a separate server, and identifies whether the section applies to a configuration. When the section does not apply to a configuration, the table lists a reference to the correct section for that configuration. The “Next section” table (example below) at the end of each sec- tion lists the configurations and a reference to the section you do next. Next section TURNKEY SYSTEM Voice mail onlyStarting the Unity server and logging on to Windows NT/2000, page 44 Voice mail with LAN adminStarting the Unity server and logging on to Windows NT/2000, page 44 Unified, one Exchange server Unity server is a PDCStarting the Unity server and logging on to Windows NT/2000, page 44 Unity server is a member serverInstalling Windows NT Ser ver, page 49 Unified, existing Exchange siteInstalling Windows NT Ser ver, page 49 COMPONENT SYSTEM All configurationsInstalling Windows NT Ser ver, page 49 ACTIVEFAX SERVER Installing Windows NT Ser ver, page 49 DO THIS SECTION? TURNKEY SYSTEMYESNO see page Voice mail only Voice mail with LAN admin Unified, one Exchange server Unity server is a PDC Unity server is a member server49 Unified, existing Exchange site49 COMPONENT SYSTEM Voice mail only49 Voice mail with LAN admin49 Unified, one Exchange server49 Unified, existing Exchange site49 ACTIVEFAX SERVER 49
UNITY INSTALLATION GUIDE4 New in this guideThe Unity Installation Guide documents a number of new features and includes some improvements. Item Description Documentation of item A more intuitive Unity Setup programThe Setup program: Can be displayed in multiple languages.Checks for the necessary Exchange config- uration and rights before installing Unity. Allows you to install ActiveFax on a sepa- rate server.“Installing Unity and ActiveFax,” on page 69 A different process for installing Windows NT Server“Installing Windows NT Server,” on page 49 A different process for installing Exchange Server“Installing Exchange,” on page 60 More supported voice boards Unity now supports: Dialogic® D/41E™ PCIDialogic D/120JCT -LS™ Dialogic D/160SC™, which works with the Voice Technologies Group™ VoiceBridge 2000™ feature-set boardDialogic D/240PCI-T1™Natural MicroSystems™ AG 2000Appendix A, “Voice and fax boards,” on page 115 Reorganized and expanded doc- umentationIncludes a clearer path through the book for each of the four configurations in which Unity can be installed.“About this guide,” on page 2 A new chapter on upgrading hardware and softwareChapter 5, “Upgrading hardware and software,” on page 99
CHAPTER 1: Introduction5 Introducing UnityUnity provides a range of capabilities—from basic voice messag- ing to unified messaging—by working with the following soft- ware: Windows NT Server or Windows 2000 Server Windows NT Server version 4.0 or Windows 2000 Server is the required oper- ating system for Unity. Exchange Server Unity uses Exchange Server version 5.5 for address directory information and for message storage. Exchange provides a single address directory for voice messages, e-mail, and faxes, and communicates this information with Unity by using LDAP. Messages are accessed by using MAPI. Exchange also provides gateway access to other messaging systems. ActiveFax for Unity ActiveFax, the optional fax component of Unity, provides fax server functionality on the Unity server or on a separate server. Fax server software When an installation includes integrating a third-party fax server with Unity, the fax server software is installed on the fax server. Installation and administration are controlled by the fax server software and not by Unity. Internet Explorer Microsoft Internet Explorer version 4.01 or later is required for Web browser access to the Unity administra- tion pages and to subscribers’ ActiveAssistant ™ pages. Version 5 or later is required to access the Unity Status Monitor. (Netscape Navigator ® is not supported.) Internet Information Server Microsoft Internet Information Server version 4.0 hosts the Active Server Pages used for Unity administration. We recommend that the Unity server not be used to host any other Web pages. Unified messaging clients Microsoft Outlook®97, Outlook 98, and Outlook 2000 support ViewMail® for Microsoft Outlook. With ViewMail, voice messages appear in the Outlook Inbox, and are played and recorded by using a form that has VCR-like controls. (Without ViewMail, Outlook behaves like the e-mail clients described under the following “E-mail clients.”) Continued
UNITY INSTALLATION GUIDE6 Continued Introducing UnityE-mail clients Supported e-mail clients—such as Microsoft Out- look Express, IMAP4 clients, POP3 clients, and Exchange’s Web messaging client—also provide access to voice messages. Voice messages appear as e-mail messages with attached WAV files. Windows messaging client Outlook 97, Outlook 98, or Outlook 2000 must be running on the Unity server for troubleshooting. The following illustration shows a full-featured Unity installation: NETWORK PUBLIC PHONE NETWORK•Unity Exchange Server Internet Explorer Internet Information Ser ver Windows NT/2000 Server ActiveFax (optional) UNITY SERVERE-MAIL SERVER UNITY ADMINISTRATOR INTERNET SUBSCRIBERS E-mail client PHONE SYSTEM DID line Mobile phone Phone FaxSUBSCRIBER E-mail client FAX SE RV ER ( o p ti o na l ) ActiveFax or third-party fax software Windows NT/2000 Exchange Server Windows NT/2000 Serve r INTERNET
CHAPTER 1: Introduction7 Unity in a multisite Exchange network Exchange servers in the same site automatically route messages and replicate directories. For message routing and directory rep- lication to occur among Exchange servers at different sites, site connectors must be set up by a Microsoft Certified System Engi- neer (MCSE). If you are installing Unity in a multisite Exchange network in which site connectors have been set up, the Exchange message transfer agent will route voice messages automatically, according to the settings for e-mail. Exchange directories replicate as well. An MCSE also can set up routing and replication between two stand-alone voice messaging servers, or set up connectors to other e-mail systems. Unity and network operating systems Although the Unity server must use Windows NT/2000 as an operating system, it can be connected to a network that uses another operating system, such as Novell ® NetWare® or UNIX, as long as the network supports TCP/IP.
In this chapter... Unity configurations ..................................................................................................... 10 Separate ActiveFax server ........................................................................................... 13 Turnkey and component systems............................................................................ 14 Task list: Voice mail only............................................................................................... 16 Task list: Voice mail with LAN administration ...................................................... 18 Task list: Unified messaging, one Exchange server............................................ 20 Task list: Unified messaging in an existing Exchange site ............................... 23 Task list: ActiveFax on a separate server ................................................................ 25 CHAPTER 2 Installation overview2
UNITY INSTALLATION GUIDE10 Unity configurationsThere are four ways to install Unity. The following lists describe the characteristics of each type of configuration. Voice mail only The Unity server handles only voice messages. The Unity server is not connected to the network. Subscribers check messages only by phone. Unity administration must be performed at the Unity server. Subscribers do not have access to the Unity ActiveAssistant. Voice-mail and e-mail attributes, if any, on subscriber accounts must be administered separately. Voice mail with LAN administration The Unity server can handle voice and fax messages. The Unity server is connected to the network, so it has access to network utilities, such as virus checking and backup. Subscribers check messages only by phone. Unity administration may be performed over the network. Subscribers have access to the Unity ActiveAssistant. Voice-mail and e-mail attributes, if any, on subscriber accounts must be administered separately. ActiveFax may be installed on the Unity server or on a sepa- rate server.
CHAPTER 2: Installation overview11 Unified messaging, one Exchange server Cisco requires that anyone installing a Unity server as a unified messaging server be an MCSE. In this configuration, the Unity server is the only Exchange server in the site. The Unity server can handle voice, e-mail, and fax mes- sages. The Unity server is connected to the network, so it has access to network utilities, such as virus checking and backup. Subscribers check messages by using the phone or an e-mail client such as Outlook, Eudora®, or Pegasus Mail. Unity administration may be performed over the network. Subscribers have access to the Unity ActiveAssistant. Voice-mail and e-mail attributes on subscriber accounts may be administered from a single location by using the Unity Administrator (the administration interface). ActiveFax must be installed on a separate server. NOTE:The Unity Installation Guide does not provide information about installing the Unity server as an e-mail server, and technical support is not provided for e-mail. ✣❏❉❅❄ ✣❏❉❅❄✣❏❉❅❄ ✣❏❉❅❄
UNITY INSTALLATION GUIDE12 Continued Unity configurationsUnified messaging in an existing Exchange site Cisco requires that anyone installing a Unity server as a unified messaging server be an MCSE. In this configuration, the Unity server is connected to other Exchange servers in the same site or in multiple sites. The Unity server can handle voice, e-mail, and fax mes- sages. Messages are stored on other Exchange servers. The Unity server is connected to the network, so it has access to network utilities, such as virus checking and backup. Subscribers check messages by using the phone or an e-mail client such as Outlook, Eudora, or Pegasus Mail. Unity administration may be performed over the network. Subscribers have access to the Unity ActiveAssistant. Voice-mail and e-mail attributes on subscriber accounts may be administered from a single location by using the Unity Administrator (the administration interface). ActiveFax may be installed on the Unity server or on a separate server.