Comdial Acd Quick Q Agents Instructions Manual

Quick Q
Agent’s User Guide 

Comdial® strives to design the features in our communications 
systems to be fully interactive with one another. However, this is not 
always possible, as the combinations of accessories and features are 
too varied and extensive to insure total feature compatibility. 
Accordingly, some features identified in this publication will not operate 
if some other feature is activated. Comdial disclaims all liability relating 
to feature non-compatibility or associated in any way with problems 
which may be...

Oct ‘02 Comdial i
QuickQ Agent’s User Guide
1. THE AGENT TELEPHONE ..............................................1
2. THE LARGE SCREEN DISPLAY TELEPHONE...........2
Description of the Display  (Idle Display) ......................3
3. INTERACTION WITH DXP/FXS SYSTEM ...................3
4. SIGNING-IN TO QUICKQ ................................................4
5. RECEIVING AN ACD CALL ............................................6
6. TRANSFERRING A CALL ................................................7
7....

Contents
ii Comdial Oct ‘02
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QuickQ Agents User Guide
Oct ‘02 Comdial 1
1.  THE AGENT TELEPHONE
•  The QuickQ is designed to operate with Comdial digital LCD 
speakerphones. Your telephone technician will program a 
QuickQ button on your telephone. This button enables you to 
sign into the QuickQ.
•  You do not need telephone lines appearing on your telephone to 
answer calls. 
The following features can be programmed on the  programmable 
buttons at your telephone:
Intercom Line Grp Page Caller ID
QuickQ Park Headset
Telephone...

The Large Screen Display Telephone
2 Comdial Oct ‘02
2.  THE LARGE SCREEN DISPLAY 
TELEPHONE
•  This telephone provides a 24-character wide, six line high liquid 
crystal display (LCD).
•  The large screen display telephone also provides 13 interactive 
buttons for use that are under software control (five along each 
side of the display and three along the bottom).
•  QuickQ uses the top three lines of the display and one button on 
each side of the display for special purposes detailed in the...

QuickQ Agents User Guide
Oct ‘02 Comdial 3
2.1  Description of the Display  (Idle 
Display)
3.  INTERACTION WITH DXP/FXS 
SYSTEM
•  To access system features, press the programmed feature button. 
 To access additional features, press the QuickQ button and then 
press the “OPTIONS” interactive button.
•  Your telephone will respond normally when you access system 
features. 
 During feature operation, QuickQ will be suspended. 
 This is indicated by a flashing red light beside the QuickQ 
button. 
 After...

Signing-in to QuickQ
4 Comdial Oct ‘02
4.  SIGNING-IN TO QUICKQ
•  Press the QuickQ button.
•  Use the keypad to enter your I.D. number. Should you enter an 
incorrect digit, press the RETRY interactive button.
•  Enter your password digits.
 Quick Q  Group Name
BUSY        HELP         LOG
Agent ID:
Retry                   Quit
After 2 seconds
Password:
Retry                  QuitValid Agent ID
QuickQ          Group Name
BUSY       HELP      LOG
Valid Password 

QuickQ Agents User Guide
Oct ‘02 Comdial 5
•  The above display indicates that you are now signed-in as an 
ACD agent, ready to accept incoming calls. 
 If it is necessary 
for you to leave your desk, press the BUSY interactive button. 
 This will prevent the ACD from sending calls to you when you 
are unable to answer.
•  The system will automatically set your telephone to Busy under 
the following conditions:
1.  If you do not answer an ACD call sent to you.
2.  If you place or answer an internal...

Receiving an ACD Call
6 Comdial Oct ‘02
5.  RECEIVING AN ACD CALL
•  When an ACD call is directed to you, your telephone will ring 
and the display will indicate the following:
•  If you do not answer this call within the programmed redirect 
threshold time, the call will automatically go to another agent. 
When the call is redirected, the ACD will automatically make 
your telephone busy.
•  If you are unable to take this call, press the BUSY interactive 
button, the system will redirect the call to...