Comdial Dsu II LCD Speakerphone System Reference Manual

							4.12 Using Dial By Name
The dial by name feature allows you to use the display and interactive
buttons of your LCD speakerphone to search through a preprogrammed
index of intercom or system speed dial names, locate a desired name,
and automatically call the located name.
·To use dial by name,
1. PressOPTIONSto enter thedial by namemenu.
2. From the dial by name menu, press theINTbutton for intercom
calling,
—OR—
pressEXTfor system speed dial calling.
3. Dial three digits for the first three letters of the name you want to
locate (for example, dial 266 for Comdial):
4. The display shows the first existing name match to the dialed digits
or shows aNo Matchmessage if the system can not find a match.
(If the display saysNo Match, pressPREVor enter three new
digits to select a new name.)
5. PressNEXTto display the subsequent names in the list until you
reach the name you need,
—OR—
pressALLto view the name list from the beginning.
6. PressDIALto call the displayed name.
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							Holding Calls
You can place a call on hold and pick it back up a short time later. With
a regular hold, you can pick up the held call or another user can pick it
up at another telephone if that telephone shares the held call line with
your telephone. With an exclusive hold condition, you must pick the
held call up at your telephone as no other telephone has access to it.
You can also answer and place on hold a call that is on a line that does
not appear at your telephone (a call that is parked or transferred to you,
for instance). You can even place a call on hold at another telephone or
on hold in the system so that anyone can answer it.
After a call has been on hold for the period of time (set by the installer
of your system), the system will cause three short ring bursts to sound
at your telephone and the flash rate of the line button becomes faster. If
the call is on exclusive hold, it will revert to manual hold after the hold
recall time period.
5.1 Holding A Call
·To Place a call on hold,
1. PressHOLD.
·To retrieve a held call,
1. Press line button of the held call (with flashing light).
·To retrieve a call that you answered and placed on hold but for
which you have no line appearance (for instance, a call that was
transferred to you),
1. PressTA P.
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							5.2 Using Exclusive Hold
·To place a call on exclusive hold,
1. PressHOLDtwice.
·To retrieve exclusive hold,
1. Press line button of held call (with flashing light)
—OR—
—pressTA P(if station does not have line appearance).
5.3 Using Directed Hold
·To place a call on hold at another telephone (directed hold),
1. While on line, pressINTERCOM.
2. DialS90.
3. Dial extension number of telephone to receive held call.
·You can pick this call back up if you need to. To do this,
1. DialS4.
2. Dial extension number of that telephone.
3. Service call as desired or pressSPEAKERto hang up.
·To pick up a call that was placed on hold at your telephone by a
user at another telephone,
1.
PressINTERCOMand dial
#90.
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							5.4 Placing A Call In A Parking Orbit
·To place a call on hold within the system where it can be
answered at any telephone in the system (parking a call in orbit),
1. While on the call, pressINTERCOMS.
2. Dial code for park location (orbit) (91–99for orbit 1–9).
3. Remember the code for later use or make it known to those who
need to know in order to retrieve the call.
·To retrieve a call that was placed on hold in the system (parked),
1.
From any station, pressINTERCOM
#.
2. Dial code for orbit 1–9 (91– 99).
5.5 Handling Recalled Hold Calls
After a call has been on hold for the period of time (set by the installer
of your system), the system will cause three short ring bursts to sound
at your telephone and the flash rate of the line button becomes faster.
If the call is on exclusive hold, it will revert to manual hold after the
hold recall time period. If the call is parked on hold, either at another
phone or in orbit within the system, it will also revert to manual hold
after the hold recall time period. When calls on exclusive hold or calls
parked on hold revert to manual hold, you will hear three short ring
bursts. Calls that revert to manual hold can be picked up from any
phone in your line group.
·If a line was placed on manual hold, exclusive hold, directed hold
or park orbit and that line is recalling,
1. PressHOLDto place the call on hold at your station and restart
HOLD timer
—OR—
pressANSto retrieve the call.
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							Transferring Calls
6.1 Transferring Calls
You can transfer calls from one station to another in one of two ways.
If you first identify the caller to the party to receive the transfer, thus
giving that user the opportunity to prepare for the call, you have made a
screened transfer. If you transfer the call without first announcing it,
you have made an unscreened transfer.
If the telephone to which you are transferring the call is busy, you must
recover the call yourself or take one of several options that may be
available at your telephone. Also, if a transferred call is not answered
after a certain length of time (as set by the system) it recalls to your
telephone. Again, there are several options that you have available for
servicing the returning call (see the following pages for more
transferring information).
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							6.2 Transferring Calls – Screened
·To screen and transfer a call to another telephone
in the system,
1. Answer call.
2. PressTRANSFER/CONFERENCE(call is automatically placed
on hold).
3. Dial extension number of telephone to receive transfer or press
DSS button for that extension.
4. When intercom party answers, announce call.
5. PressSPEAKERto disconnect, or hang up. Intercom party then
has the call.
·If the intercom party is busy, take one of the following steps (if
made available at your telephone by installer programming):
—pressRECONto return to the call yourself,
—pressSOHVAto allow you to tell the intercom party that a call
awaits,
—pressCAMPto camp-on to that station,
—pressOVERto allow you to join the intercom party’s current
conversation.
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							6.3 Transferring Calls – Unscreened
·To transfer an unscreened call to another telephone
in the system,
1. Answer call.
2. PressTRANSFER/CONFERENCE(call is automatically placed
on hold).
3. Dial extension number of telephone to receive transfer or press
DSS for that extension.
4. PressSPEAKERto disconnect or hang up. Intercom party then
has the call.
NOTE: Unscreened transfers camp-on at busy telephones and wait to
be answered. Each call automatically rings the telephone as
soon as it becomes idle.
·If a transferred call is not answered and then returns to your
telephone, you can take one of the following steps:
—pressSENDto re-transfer the call,
—pressHOLDto place the call on hold at your telephone,
—pressANSto return to the call.
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