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Comdial QuickQ Supervisors User Guide

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    Page 1 Table Of Contents The Scout Telephone for Supervisors ............................... 2 Description of the Display (Idle Display) .......................... 3 Signing in toQuickQ........................................................... 3 Changing the Mode of Operation ...................................... 4 Recording Announcements ................................................ 4 Viewing Current Reports ................................................... 6 Monitoring...
    Page 2 Description Of The Display (Idle Display) This line indicates your present status. SigningInToQuickQ·Press the ACD (F1) button (OAI button). ·Use the keypad to enter your ID number. Press the Rt (retry) Interactive button if you enter an incorrect digit. ·Enter your password digits. ·IF you want to answer ACD calls for your group, press the Ys (yes) Interactive button. ACD calls will be sent to you according to the agent availability and your priority level. If you do not want to be part of the answering...
    Page 3 Changing The Mode Of Operation·The idle display indicates the current mode of operation for the group. ·To change the mode of operation manually for the group, press the Md (mode) Interactive button. ·Press the Interactive button that corresponds to the desired mode of operation for your group as follows: Dy (day): day announcements and call routing Nt (night): night announcement and disconnect Sp (special): special announcement and disconnectRecording Announcements·To record the announcements for your...
    Page 4 Responding To HelpNote:You must be in the Idle state (see display below) to be available to your agents for help. ·When an agent in your group requests help, your telephone will beep and this display will appear. ·To reject the call for help, press the Rj (reject) Interactive button. The agent will be notified that you are unavailable. ·To answer, press the As (answer) Interactive button. The system will then call the agent. ·When the agent answers, you will either be connected to the agent and the...
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