Comdial Eloquence VE Voice Mail For Executech Instructions Manual

							!&pence V!! 
Voice Mail For Executech 
Installation 
Manual  
						

							Table of Contents 
Section 
1 General Descriotion 
2 Hardware Installation 
3 Svstem Proaramminq 
3.1 
200 Initialize System 3.2 
201 
Telephone Type 3.2 
203 
Operating Mode 3.3 
204 
Extension Length 3.3 
205 
Station Ringback 3.3 
206 
Transfer Mode 3.3 
214 Set Time 3.3 
216 
Set Date 3.4 
320 
Administrator Password 3.4 
322 
Programmer Password 3.4 
268 
Record Time Remaining 3.4 
226 
Record Quality 3.4 
600 
Printed Reports 3.4 
4 Auto Attendant Proaramminq 
328 
Busy Recording 
330 No Answer Recording 
332 Hold Recording 
334 Receiving Recording 
336 Q/Z Recording 
338 No Names Match Recording 
342 Add/Change/Delete Branch 
344 Branch Recording and Programming 
346 Dial Branch Call Distribution 
356 Re-Record Announcements 
5 Voice Mail Proaramminq 5.1 
404 Voice Mail Main Greeting 5.1 
408 
Mailbox Greeting 
5.1 
412 End of Message Announcement 5.1 
416 User Message Prompt 5.1 
420 Voice Mail Full Announcement 5.2 
424 
Create/Delete User Mailbox 5.2 
428 
Create Group Mailboxes 5.3 
432 
Delete Group Mailboxes 5.3 
444 
Access Mailbox 5.3 
448 
Message Light On 5.3 
452 
Message Light Off 5.3 
460 
Play Mailbox Usage 5.4  Page 
1.1 
2.1 
4.1 
4.1 
4.1 
4.1 
4.1 
4.1 
4.1 
4.3 
4.3 
4.4 
4.5 
6.01  
						

							Table Of Contents 2 
6 Advanced Auto Attendant Proaramminq 
342 
344 
358 
360 
362 
364 
347 
348 
350 
351 
352 
353 
354 
370 
371 
372 
375 
377 
379 
382 
384 
386 
Add/Change/Delete Branch 
Branch Recording and Programming 
Name Key Length 
Name Recording Time 
Record Directory Names 
Playback of Names 
Outdial Branch 
Reroute Busy 
Reroute No Answer 
Operator Translation 
Reroute Operator 
Reroute No Response 
Alternate Extensions 
Extension Privacy 
Blind Transfer Extensions 
Announce Extension Number 
Answer Rings 
Daily Answer Ring Table 
Hourly Answer Ring Table 
Activate Alternate Announcement 
Daily Announcement Table 
Hourly Announcement Table 
7 Advanced Voice Mail Proaramminq 7.1 
424 Create/Delete User Mailbox 7.1 
436 
Message Length 7.1 
440 
Message Chaining 7.2 
456 
Purge Messages 7.2 
464 
Paging Interval 7.2 
468 
Paging Dialer 7.2 
8 Worksheet 
9 Troubleshootinq 
8.1 
9.1  6.1 
6.1 
6.1 
6.2 
6.2 
6.2 
6.3 
6.4 
6.4 
6.4 
6.5 
6.5 
6.5 
6.6 
6.6 
6.6 
6.6 
6.6 
6.7 
6.7 
6.8 
6.8 
6.9  
						

							Eloquence VE General Description I .I 
General Description 
Eloquence is able to operate as a stand alone auto attendant, a stand alone voice 
mail system, or a combination of both. This manual is designed for all combinations, 
simply skip any section that pertains to features not used. 
The system is housed in a metal case that can be located on a desk top or wall- 
mounted in the telephone equipment room. The system is powered by an external 
power transformer while an internal battery provides for several days of memory 
pro- 
tection. Three LEDs indicate system condition and operation. 
Programming of the system is done from any telephone by dialing Eloquence directly, 
then entering the appropriate password and a series of touchtone commands. Elo- 
quence’s built-in 40 word vocabulary walks the programmer through all system pro- 
gramming on a prompted, step-by-step basis. 
Recording of system announcements, prompts or directory names is also done 
through the phone. Two recording quality levels can be chosen on an announce- 
ment-by-announcement basis to provide maximum recording time. Eloquence’s an- 
nouncements can be of any length (within total memory limits), and are usually at the 
higher quality. Messages and user prompts are usually at lower quality to maximize 
memory usage. 
Announcements and name changes, or other day-to-day operations are accom- 
plished via an administrator’s password. All other, more permanent programming, 
can be accessed only by a higher level, programmer’s password. 
Auto Attendant Eloquence is a second generation automated attendant that provides for traditional 
automatic answering of incoming calls, presentation of choices to the caller, and con- 
nection to extensions based on those choices. 
Call routing can contain up to 4 levels of branches with each branch at each level ca- 
pable of advancing to up to 9 more branches (total branches not to exceed 28). 
Based on his phonepad responses, a caller is routed along a path from branch to 
branch to: a preset extension or extensions, an alphabetic directory, a department di- 
rectory, or another branch for further choices. 
The call routing template installed in the system can be used as is, or altered to fit vir- 
tually any need. 
If a caller does not know the called party’s extension, he can select an alphabetical di- 
rectory and will hear an announcement like: “To reach an employee press the first 
letter of the person’s last name on your keypad now”...[A] “Press the pound key when 
you hear the name of the person: John Able...Whilma Baker...Sally Cox.“...[#] 
“Thank you, one moment please”. The department directory works in the same fash- 
ion except that only the names for the department are played. 
Eloquence auto attendant will transfer calls in either a blind or supervised mode. In 
the supervised mode, Eloquence will place the caller on hold, call the selected exten- 
sion and monitor its status. If no answer or busy, it will flash hook back to the caller, 
advise them of the condition and then forward the call to the alternate extension, op- 
erator, or another extension as programmed. If the station is answered, the called 
party will be advised that a call is being transferred before the caller is connected. 
In the blind transfer mode, Eloquence transfers the call once a selection is made and 
returns to on-hook status, Eloquence can be set to serve as a bulletin board where- 
by a caller can get specific information about products or services; but not be able to 
transfer within the phone system except where specifically allowed.  
						

							Eloquence VE 
Directory Example General Description 1.2 The system’s call routing follows a branch concept whereby the caller is routed 
through a series of branches to the extension he wishes to reach. He moves from 
branch to branch by selecting a number or name presented in an announcement. 
7hankyou for cattmg ABC, you may dialan saiension if 
known at any time, to reach Sales press 1, Service press 2, 
Accounting 3, Engineering 4, for an employee dimtoy pros.5 
5. N calling from a rota&‘phone, please hold.’ 
Xl24 Menu . ..Willard Scott To Main 
LEGEND 
/Name 
prsss4:  Announcement 
70 reach an em- 
pby~ouss by name 
press fhe first Ief- 
tar of his last 
name-Touch the 
# key when you 
hear the nams of 
fhs emptoyyes you 
want to reach.’ 
In the example above, the Branch IDS and Branch names shown are for programming 
purposes only. The caller only needs to press 1, 2, etc. to move through the choices. 
Each box represents a branch that has the following components: 
Branch ID- a numeric designator which indicates its location and relationship to the 
other branches. There can be up to four levels of branches, the first level being a sin- 
gle digit, the second level being two digits, and so on. The first or main branch is 1, 
then each of its sub-branches will have that number plus an additional digit of its own: 
11, 12, 13, etc. Branch 123 would have sub-branches 1231, 1232, etc. 
Reference Name- is given to the branch to help identify it on the flow chart or during 
programming, such as the sales branch, service branch, etc. 
Branch Destination- in a Menu Branch the destination is always other branches, in a 
Dial Branch it is actual extension numbers, in a Jump Branch it is another branch ID, 
and in a Department or Directory Branch the destination is a list of names which are 
then translated by the system to extension numbers and called. 
Branch Tvpes: 
l=Menu Branch- is the most fundamental branch. it includes an announcement 
that gives the caller choices to select. 
2zDirectory Branch- allows the caller to be connected to an employee selected 
from a company alphabetical directory. 
3=Department Branch- allows the caller to reach a specific employee via a 
departmental directory. 
4=Dial Branch- is one of the “end” branches that actually dials the extension 
number(s) listed in it. 
5=Jump Branch- is used to jump or reroute to another branch. 
The example shown is a routing template completed at installation. Like in many 
companies, some departments are large while others are small. Some calls should 
go to departments generically while other calls should reach a specific person. 
The first or main branch will almost always be a menu branch. Notice that a menu 
branch has sub-branches and that the key to select them matches the last digit of 
their ID.  
						

							Eloquence VE General Description 1.3 
If the caller selects sales by pressing 1, he will reach another menu branch to guide 
him to the appropriate sales department (as well as given a chance to return to the 
main menu). The two dial branches could be programmed to either: always send the 
first call to the top of the list and, if busy, down the line until answered; or rotate calls 
evenly among the extensions listed. 
The jump branches have been used to redirect the caller to another section of the 
routing template in order to always give the caller an “escape route”. 
The department branch shown was set up so that callers would be able to reach a 
particular employee within accounting. 
And finally, the directory branch shown was set up to allow the caller to reach any em- 
ployee listed in the directory by pressing the first letter(s) of the person’s last name 
and then selecting it from the list played. 
Voice Mail Eloquence is able to operate as a voice mail only, or combined voice mail and auto 
attendant. 
If voice mail only is used, callers manually routed to the voice mail will hear a system 
greeting such as “Input mailbox number now”. Voice mail in conjunction with auto at- 
tendant can have designated busy and/or no answer stations rerouted to their corre- 
sponding mailboxes automatically. 
A caller who has manually input a mailbox number or who has been redirected by 
auto attendant will hear a greeting such as “You’ve reached the mailbox for John 
Jones, press 0 to return to the main menu, or begin recording at the tone, and press 1 
when finished.” After the message has been left, the caller will hear another prompt 
such as “To return to the operator press 0, or if finished press * and hang up.” 
The system can have up to 128 individual mailboxes plus up to 16 group mailboxes. 
Each mailbox can have a maximum of 32 messages. A unique dynamic voice record- 
ing technique allows the system to use only the amount of memory required to store 
the actual message. 
A mailbox user, using a personal password to enter his mailbox, will be played the 
number of new and old messages currently in his mailbox and then played all mes- 
sages starting with the oldest new message first until all messages are played. 
The user can execute the following options during or at the end of each message: 
pause, save, delete, reply to sender, back-up, hear time & date stamp, or move the 
message to another mailbox with a preamble. 
Group mailboxes allow individuals, so authorized, to “broadcast” a message to its 
members’ mailboxes at one time. Even though a group mailbox can have up to 32 
members, a group message only uses memory storage as one message. 
In addition to picking up messages, a mailbox user can also control many mailbox 
functions once his password has been entered: Hear or enter a new password; and 
(if a group mailbox owner) hear, add, or delete members from a group mailbox. 
System Programming Before programming, read each section thoroughly for a complete un- 
derstanding of the system and all features. 
Once the manual has been read, complete the Worksheet Section and follow it as a 
step-by-step guide during programming. The Installation Manual provides a complete 
function description including a step-by-step programming example for all functions.  
						

							3 
Eloquence VE General Description 1.4 
The Administrator Manual provides details of all functions that are programmable by 
the administrator. 
All announcements can be recorded by the installer during the initial set-up and then, 
when satisfied that the system is programmed according to the customer’s needs, the 
announcements and names can be re-recorded in the customer’s voice. 
Advanced Features Most applications can be programmed using the standard features sections: Sections 
3, 4, and 5. Advanced features, Section 6 and 7 allow the programmer to set addi- 
tional features that may only be required in some installations. Skip any advanced 
sections or advanced features that are not required. 
At the end of each basic section is listed the appropriate advanced features that may 
apply. If any are to be programmed, skip to those advanced features, program them, 
and return to the next basic section and continue. 
3 System Programming 
4 Auto Attendant Programming 
5 Voice Mail Programming 
6 Advanced Auto Attendant Programming 
7 Advanced Voice Mail Programming  
						

							Eloquence VE Hardware Installation 2.1 
Hardware Eloquence is designed as a stackable desktop unit or is wall-mountable by use of the 
Installation two mounting holes located on the bottom of the unit (requires two #IO screws mount- 
ed vertically, 8” apart). 
Connect a 14 or heavier gauge ground wire to the screw connecting the case halves 
at the right rear side of the system to a good earth ground such as a cold water pipe 
or ground rod. 
LED Indicators 
@@@ 
Power/ Port Port 
Battery One Two 
The front of the case has three LEDs that are designed to provide visual feedback for 
the following conditions: 
Power/Battery LED-LED burns solid when power is being applied to the system and 
blinks if the battery is low. The battery is constantly recharging when Eloquence is 
plugged to AC power. The battery may take as much as two days to fully charge 
when the system is first plugged in. The battery, when fully charged, will hold pro- 
gramming for up to 5 days. 
The system’s internal batteries are designed to preserve the data and voice storage 
during a power outage. If continuous operations is required, a UPS should be added. 
Port LED+indicates that Eloquence is processing a call. The lamp will blink as it de- 
tects sound on its port. This will provide visual feedback as to ring-back, busy tones, 
DTMF detection and voice. 
Executech Requires two (2) data paired ports. 
Programming The data paired ports are to be reprogrammed as: 
EXECUMAIL on Executech 2000, 
Single Line for Executech II, 
OPX for DXP and Executech XE, 
Thru Dialing OPX (N/A for XE), 
Message Wait Originate (N/A for XE), 
Voice Announce blocked, Data Security Ports (Executech 2000). 
Eloquence Connection The two ports that Eloquence connects to must be data paired ports. Eloquence’s 
first port must always be connected to the even numbered 
data paired port of the KSU. 
If a single port Eloquence is to be used, it must be connected 
to the even numbered data paired port, and no telephones 
may be connected to the odd numbered data paired port. 
NOTE: On the DXP, Eloquence’s first (or single) port will 
connect to the ODD numbered data paired port, e.g. 129; 
and the second port to EVEN numbered port, e.g. 130. 
ma-mm 
3s 8s 
aggg a?$;  
						

							Eloquence VE Hardware Installation 2.2 
Before proceeding, connect a multiline telephone to the ports and verify that 
they are functioning. A multiline set can make and take calls even though the 
port is programmed as OPX, Single Line, or Execumail (the lamps, however, will 
not work). 
Place an intercom call to Eloquence, 
Eloquence will answer with “Enter” or “Enter Function”, 
Begin programming. 
Before Cutting Over Flexible ringing programmed as direct or delayed at Eloquence’s ports, 
Ringing line preference enabled at Eloquence’s ports. 
Printer Port The output from the RS 232 serial port is: 300 baud, 7 data bits, 2 stop bits, and no 
parity. The pin out is Data Transmit on Pin 2 and Ground on Pin 7. A printer is need- 
ed only if statistics, a printed copy of a program report or advanced diagnostics are re- 
quired. 
Cautions Never install telephone wiring during a lightning storm. 
Never install telephone jacks in wet locations unless the jack is specifically designed 
for wet locations. 
Never touch uninsulated telephone wires or terminals unless the telephone line has 
been disconnected at the network interface. 
Use caution when installing or modifying telephone lines.  
						

							, 
Eloquence VE 
System Programming 3.1 
Eloquence 
Programming To program Eloquence, dial the extension that Eloquence is connected to and enter 
the programming mode by dialing in the appropriate password. Once entered for pro- 
gramming, Eloquence prompts and confirms each action with voice commands. 
Both data and recordings are entered in the same manner, using a series of key- 
strokes. Each function is programmed by entering it’s specific function number and 
then following the voice prompts. Programming is divided into six sections: System, 
Auto Attendant, Voice Mail, and Advanced Programming for each. If either Auto At- 
tendant or Voice Mail is not being used for a particular application, then those sec- 
tions do not need to be programmed. 
Before attempting programming, 
read each section thoroughly for a complete 
understanding of the system. 
Voice Prompts 
Built-in voice prompts will prompt, repeat input, and confirm function programming. 
“Enter” Signifies that data is to be entered. In some instances the prompt will be 
more precise such as “Enter Extension”. 
“Record” Prompts to record a voice announcement or name. The actual recording 
will begin by pressing 1 and end by pressing 1. 
“Confirm” Follows an entry or plays after an existing entry has been played. Accept 
the entry with a #; or if the entry needs to be changed, re-enter it or rere- 
cord a recording by pressing 1 to start and 1 to stop; or use *to back up 
to the previous entry. 
“Error” Played if any value being entered is out of range, or otherwise invalid. 
Keypad Methodology During programming the keystroke methodology is as follows: 
# Acts as an enter key. It will also confirm the new or existing entry and 
advance to the next programming step. (In a function that allows multiple 
entries, ## will advance to the end of the function.) 
* 
Will back up to the beginning of the function. 
00# Will act to erase or replace any existing entry with no entry. 
lli# Will exit programming mode and go on-hook. 
llO# Will exit programming mode and go to the main menu. 
When a function is entered, Eloquence will play one of the following: 
a) the default value, 
b) the existing value if previously programmed, 
c) “None” if the function is being programmed for the first time. 
If the function has multiple entries, Eloquence may begin with a command to enter the 
particular extension, etc, to be programmed. 
At any point where a programming entry was made in error, use the * key to back up 
to the beginning of the function and begin again. 
The contents of any function can be played without being altered. Enter the function, 
then use #to advance through the values without replacing them with new values. 
Recording All programming can be performed via either port, however, recording of announce- 
ments can only be performed while the other port is idle. If the other port is process- 
ing a call, Eloquence will not allow a function that includes recording to be accessed. 
Once a function that allows recording is accessed, Eloquence will not answer on the 
other port until that function has been vacated.