Comdial Quick Q Acd Installation Guide

							Upgrading The System
You can upgrade the system’s “B” and “C” packages by typing in a specific password inQuickQ. You can then
increase the number of agents by 24 in increments of 12 agents. In this manner, you can grow the “B” package to
a maximum capacity of 72 agents and the “C” package to a maximum size of 96 agents. Using theQuickQ
system upgradewindow shown in Figure 5-12, you enter a password to change the agent size, and disable or
enable the optional wallboards when they are used.
NOTE:DVA announcement capacity and group capacity is fixed. Growth of agents is all that the
growth allows.
1.After you have opened thetechnician accesslevel,
use the arrow keys to highlight theUpgrade
option, and press theENTERkey to select the
feature.
2.The display highlights theUpgradeselection.
Press theENTERkey to select the feature.
3.Copy down the unique ID in your system and
contact COMDIAL for the password to change the
agent size and/or wallboard options.
4.Enter your Password and press theENTERkey.
NOTE:The upgrade window displays the current
agent size and wallboard option.
CAUTION
Do not enter an invalid password. This
may disable your capability to upgrade
your overall system.
QQ62
1234567890
Figure 5-12. Viewing The System Upgrade Window
Setting Up The Personal Computer IMI66–130, Section Five
Software Revision 3.0 Setting Up The Personal Computer 5 – 13 
						

							Detailing The QuickQ Batch Files
This section details several batch files that are crucial toQuickQoperation.
The contents of theCONFIG.SYSfile are shown in the following list.
FILES=40
BUFFERS=40,0
BREAK=ON
STACKS=0,0
The contents of theAUTOEXEC.BATfilewith REACHOUTsoftware are shown in the following list.
@echo off
prompt $p$g
PATH C: \DOS;C:\;C:\quickq;
c: \mouse\mouse
set rchpath=C:\REACHOUT\
C:\REACHOUT\
chsr/name=QUICKQ
C:\REACHOUT\
chdos
C:\REACHOUT\\dosgraph
C:\REACHOUT\
chfiled buffer size=8
cd\quickq
delay 120
IF ERRORLEVEL 1 GOTO EXIT
quickq
:EXIT
The contents of theAUTOEXEC.BATfilewithout REACHOUTsoftware are shown in the following list.
@echo off
prompt $p$g
PATH C: \DOS;C:\;C:\quickq;
c: \mouse\mouse
cd\quickq
delay 120
IF ERRORLEVEL 1 GOTO EXIT
quickq
:EXIT
IMI66–130, Section Five Setting Up The Personal Computer
5 – 14 Setting Up The Personal Computer Software Revision 3.0 
						

							The contents of theQuickQProgramfile are shown in the following list.
@ECHO OFF
REM QuickQ program
:begin
ACD /c2 /v /d2 /b19200
if errorlevel 2 goto data
if errorlevel 1 goto exit
scandisk c: /autofix /nosummary
datechk
if errorlevel 1 goto month1
goto month0
:month1
defrag c: /f
:month0
booting
goto begin
:data
echo Restoring data files.
copy a:*.dat
if exist *.bak del *.bak
goto begin
:exit
scandisk c: /autofix /nosummary
The descriptions of the software switches you can set in line four of theQuickQProgramare as follows:
SwitchesDescription
/b19200 Selects 19200 baud rate (DXPPlusonly). When switch
is not used, the default baud rate is 9600.
/c2 Activates COM port 2 on the personal computer.
(QuickQuses COM port 2.)
/d2 Turns the debug routine on. Data is buffered and then
writtentothedisk.(Use this switch only when recommended
by Comdial’s Technical Services.)
/v Causes night ringing intoQuickQto be ignored (whenQuickQis in
night mode).
/r Ring back tone is generated when a call is transferred toQuickQby
an external device.
/a[xxx] Delay for abandon call timer. [xxx} is number in seconds.
/h[xxx] Number of idle hours before automatic shutdown for system cleanup.
Setting Up The Personal Computer IMI66–130, Section Five
Software Revision 3.0 Setting Up The Personal Computer 5 – 15 
						

							IMI66–130, Section Five Setting Up The Personal Computer
5 – 16 Setting Up The Personal Computer Software Revision 3.0 
						

							Section 6
Reviewing The QuickQ DVA Components
This section provides information on the components within the Digital Voice Announcer (DVA).
Reviewing The DVA Chassis Components
The components shown in Figure 6-1 are the standard components within the chassis and, in most cases, you
would not be change them in the field.
DVA Motherboard
This is the system processing device. The
QuickQ
DVA’s task of playing and recording announcements
are controlled by the DVA motherboard. The
announcements are stored digitally on the DVA
motherboard in the Random Access Memory (RAM).
The program that controls the DVA resides in the
program chips on the motherboard.
IDE Controller
The IDE Controller Card is plugged into the DVA
motherboard. This card provides the interface
between the DVA motherboard and the computer’sRS-232 serial communication link and also provides
the controller for the Floppy Back-up.
Floppy Back Up
Thefloppybackupisusedtostorethedigital
announcements on a 3 1/2 1.44 Megabyte (MB)
floppy disk in the case of a power failure to the DVA.
The DVA automatically restores messages from the
floppy disk upon power-up.
Power Supply
The power supply converts AC line voltage to DC. It
provides the proper voltage to the DVA motherboard
and floppy back up.
Voice Channel Cards
IDE Controller
RAMProgram Chips
Voice Channel ConnectorsVoice Channel Ribbon Cables
I/O Board
Power SupplyFloppy Back-up
DVA 25 Pair
Connector
Motherboard
Power Switch
I/O Channel
Connectors
I/O Channel
Connectors
Figure 6-1. Reviewing The QuickQ Digital Voice Announcer
Reviewing The QuickQ Components IMI66–130, Section 6
Software Revision 3.0 Reviewing The QuickQ DVA 6 – 1 
						

							Reviewing The Voice Channel Card
The voice channel card (Figure 6-2) is designed with
four digital recording and playback channels. Each
channel includes circuitry that directly interfaces with
a DXP digital station port. The DVA can hold a
maximum of four voice channel cards. Since each
voice channel card provides four voice channels, the
system capacity is a maximum of 16 voice channels.
The voice channel card connects to the I/O Board
through a voice channel ribbon cable. You must
connect all four voice channels to station ports from
the same DXP station board, and you must connect
them in sequence. This means that you can not skip a
channel. If you need to add or replace a voice channelcard, you must turn the power off while you make the
installation.
By changing the card select jumper J2 and J3 (Figure
6-3), you can select the different voice channels (see
Table 6-1 for details).
Example: If you set the jumpers for CARD 0, the first
of four voice channels becomes Voice Channel 1.
This corresponds to voice channel 1 on the I/O Board.
If you set the jumpers for CARD 2, the first of four
voice channels becomes Voice Channel 9 on the I/O
Board.
Card Card Select
JumperVoice
Channel
J2 J3
0001
002
003
004
1015
016
017
018
2109
1010
1011
1012
31113
1114
1115
1116
Table 6-1. Selecting The Voice Channel
IMI66–130, Section 6 Reviewing The QuickQ Components
6–2ReviewingTheQuickQDVA SoftwareRevision3.0 
						

							01 Card Select
Jumpers
1J2J3
Exploded Side View
Jumper
Strap
1
0 LSB
1
0 MSB
LED Power
Indicator Voice Channel
Connector
QVCC
Figure 6-2. Reviewing The QuickQ Voice Channel Card
Reviewing The QuickQ Components IMI66–130, Section 6
Software Revision 3.0 Reviewing The QuickQ DVA 6 – 3 
						

							Reviewing The I/O Board
The I/O Board (Figure 6-3) provides both the I/O
interface from the voice channel cards to the DXP and
the RS-232 serial communication link to the computerthrough a male 50-pin connector. There is lightning
surge protection built in the I/O board to protect the
DVA components.
QIOCSERIAL
AMPHENOL
CONNECTOR VOICE CHANNEL SERIAL
CONNECTOR
1
2
3 4
Figure 6-3. Reviewing The QuickQ I/O Board
IMI66–130, Section 6 Reviewing The QuickQ Components
6–4ReviewingTheQuickQDVA SoftwareRevision3.0 
						

							Section 7
Testing And Troubleshooting
This section provides the basic test procedure and troubleshooting information for theQuickQACD hardware and
software installation
Testing The DVA Installation
The following paragraphs provide the testing and troubleshooting information for the DVA during installation.
Testing Voice Channel Cards
Make sure the voice port stations that are connected to
the voice channels are programmed properly.
When you first switch on the computer, the message
QuickQ Initialized. All components acquired. OAI
Codemust appear to indicate thatQuickQis enabled.
From any DXP telephone, press the ACD key (the
programmed OAI button arranged for this purpose)
then dialSS832 (SSTEC). This action enables the
technician’s program.
The telephone will show the following displays:
Test
Voice Logout
Logout = leave ACD program
Voice = test voice channel
Voice Port:
Quit
Voice Port = voice port channel to be tested
Quit = stop the test
Message 1
REC PLAY Quit
REC = record test message 1 (listen for tone
that indicates start of recording).
Quit = stop the test
Recording
STOP
STOP = stop recording (listen for tone that
indicates stop recording.)You can play a recorded message to verify that a voice
card is functioning properly.
Message 1
REC PLAY Quit
PLAY = play message 1
Playing
STOP
Record and play back a message at each voice channel
of every voice channel card.
Examining Typical Problems
Problem 1: When selecting VOICE to test voice port
a message, you see the following display:
Voice Port N/A
Voice Logout
This message appears either if a voice port card is not
initialized properly or if the voice port selected does
not exist. Check theQuickQprogram (message
channel under system programming) to see if the voice
port is active.
Problem 2:When selecting VOICE to test voice port
a message, you see the following display:
PC link N/A
Logout
This message appears when the RS-232 serial
communication link is lost. Check the DVA to see if
it is powered on and check all connections between
the PC and the DVA.
NOTE:The message recording and playback test
verifies all components of the announcement
channel. If the voice port passes these tests, no
other voice port tests are required.
IMI66-130, Section 7 Testing And Troubleshooting
Software Revision 3.0 Testing And Troubleshooting 7 – 1 
						

							Testing The QuickQ Software
This discussion provides information on typical software related problems and error messages.
During Initial QuickQ Programming
This paragraph discusses the problems that you may
encounter during the initial QuickQ programming.
NOTE: After making programming changes, reboot
the ACD computer to implement your changes.
Examining Typical Problems
Problem 1:After you have entered the ID# in the
Sign In window, the error message Invalid ID#
appears.
Solution:Be sure the ID# is between 100 and 999.
Press theENTERkey to close the error message
window. Use the backspace key to delete previously
entered ID# digits, re-type the ID#, and press the
ENTERkey.Problem 2:After you have entered the proper ID#
and password, the system access window will not
open.
Solution:You may have entered an extra digit into the
ID# or password. Press theESCkeytoclosetheSign
Inwindow and clear the ID# and password. Re-open
theSign Inwindow, re-enter the ID#, and press the
ENTERkey. Then re-type the password and press the
ENTERkey.
During QuickQ Operation
WhenQuickQis in operation, you have
troubleshooting utilities located at theTechnician
Accesslevel. There are four utilities located under the
diagnosticsselection. They are theenable QuickQ
status,theagent status,theline status, and thevoice
port status.
Testing And Troubleshooting IMI66-130, Section 7
7–2TestingAndTroubleshooting Software Revision 3.0