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Comdial Quick Q Automatic Call Distributor User Guide

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    Overview View all the pages Comments
    Page 1 Automatic Call Distributor System Manager’s Guide R QuickQ DXP
    Page 2 ii
    Page 3 Table Of Contents Introducing The QuickQ System..................................... 1–1 Understanding This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Becoming Familiar With Conventions Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . 1–1 UnderstandingQuickQ.......................................... 1–2 Organizing The Call Center Staff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 Describing The System...
    Page 4 Programming QuickQ........................................... 3–1 Understanding System Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1 Preparing System Layout / Worksheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2 Programming The System Level Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2 Performing Initial Sign In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2 Setting Up The...
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