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Comdial QuickQ Agent Telephone User Guide

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    Page 1 Notes The Agent Telephone ·The QuickQ is designed to operate with Comdial digital LCD speakerphones. Your telephone technician will program a QuickQ button on your telephone. This button enables you to sign into the QuickQ. ·You do not need telephone lines appearing on your telephone to answer calls. The ACD directs the lines to one of your intercom buttons. ·The following features are programmed on the programmable buttons at your telephone: - 2 Intercom - Line Grp - Page - QuickQ - PARK - Headset 3...
    Page 2 Description of the Display (Idle Display) This line indicates your present status. This line indicates the function of the interactive buttons. Interaction With DXP·To access DXP features, press the programmed feature button. To access additional features, press the QuickQ button and then press the “OPTIONS” interactive button. ·Your telephone will respond normally when you access DXP features. During DXP feature operation, QuickQ will be suspended. This is indicated by a flashing red light beside the...
    Page 3 Log-in Procedure Log-in For Multiple Groups Signing-In To QuickQ·Press the QuickQ button After 2 seconds ·Use the keypad to enter your I.D. number. Should you enter an incorrect digit, press the RETRY interactive button. ·Enter your password digits. Valid Password ·The above display indicates that you are now signed-in as an ACD agent, ready to accept incoming calls. If it is necessary for you to leave your desk, press the BUSY interactive button. This will prevent the ACD from sending calls to you when...
    Page 4 Receiving An ACD Call·When an ACD call is directed to you, your telephone will ring and the display will indicate the following: The group is identified on the display After 2 seconds The time the call has waited is displayed. ·If you do not answer this call within the programmed redirect threshold time, the call will automatically go to another agent. When the call is redirected, the ACD will automatically make your telephone busy. ·If you are unable to take this call, press the BUSY interactive button,...
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