compaq contura 400 family User Manual

							5. Select the option to view the device list.
A list of the installed hardware devices is displayed.
NOTE: Computer Checkup does not detect all non-Compaq devices.
6. Verify that Computer Checkup correctly detected the installed devices.
If the list is correct, select OK. The Computer Checkup option menu is
displayed again.
If the list is incorrect, verify that the new devices are installed
properly.
7. Select one of the following from the test option menu:
- Quick Check Diagnostics -- This option runs a quick, general test on
each device with a minimal number of prompts. If errors occur, they
are displayed when the testing is complete.
- Automatic Diagnostics -- This option runs an unattended, maximum
test of each device with minimal prompts. You can choose how many
times to run the tests, to stop on errors, or to print or file a log
of errors.
- Prompted Diagnostics -- This option allows maximum control over the
device testing process. You can choose attended or unattended
testing, decide to stop on errors, or choose to print or file a log
of errors.
8. Follow the instructions on the screen as the diagnostic tests are run
on the devices.
When the testing is complete, the test option menu is displayed again.
9. Exit the test option menu.
10. Exit the Configuration and Diagnostics menu.
NOTE: Exiting the Configuration and Diagnostics menu restarts the
computer and saves your changes.
11. Look up the Computer Checkup error codes that were displayed by
referring to Computer Checkup (TEST) Error Codes and take the
recommended action.
12. Rerun POST and Computer Checkup, taking the recommended actions in
given order until the problem is solved and no error messages occur.
Computer Checkup (TEST) Error Codes
Computer Checkup (TEST) error codes (Section 5.2) occur if the system
recognizes a problem while running Computer Checkup. These error codes 
						

							help identify possible defective assemblies. Tables 5-2 through 5-13 list
Computer Checkup error codes, a description of the error condition, and
the recommended action for resolving the condition. For removal and
replacement procedures, refer to Chapter 3.
IMPORTANT: Rerun Computer Checkup each time you complete a recommended
action step. If the problem is resolved when POST and Computer
Checkup are rerun (i.e., with no error codes), do not perform
the remaining recommended action steps.
NOTE: The error codes in the following tables are listed in an AYY-XX
format, where:
A or AA = Number that represents the faulty assembly.
YY = Test or action that failed.
XX = Specific problem. 
						

							Chapter 5. Error Messages and Codes 
 
Introduction 
This chapter provides tables covering possible errors messages for the
Power-On Self-Test (POST) and the Computer Checkup (TEST) diagnostics.
Chapter 5.1 Power-On Self-Test (POST) 
POST error messages occur when problems are discovered during POST. Table
5-1 lists visual error messages for POST, audible (beep) error messages,
probable causes, and recommended actions.
Table 5-1. Power-On Self-Test Messages
===========================================================================
Message Beeps Probable Cause Recommended Action
===========================================================================
101 - ROM 1 Long, System ROM 1. Inspect the ROM
Error 1 Short checksum placement.
2. Replace the ROM.
3. Flash the ROM.
4. Replace the system board.
---------------------------------------------------------------------------
101 - I/0 None Option ROM 1. Inspect the ROM
ROM Error checksum placement.
2. Verify the correct ROM.
3. Replace the ROM.
---------------------------------------------------------------------------
102 - System None DMA, timers, 1. Replace the processor
Board etc. Unsupported board.
Failure processor 2. Replace the system board.
upgrade installed
---------------------------------------------------------------------------
162 - System 2 Short No diskette drive 1. Run Computer Setup.
Options or mismatch in 2. Check diskette cable.
Error drive type 3. Check diskette drive.
---------------------------------------------------------------------------
162 - System 2 Short Configuration Run Computer Setup.
Options Not incorrect
Set
---------------------------------------------------------------------------
163 - Time & 2 Short Invalid time or Run Computer Setup.
Date Not Set date in
configuration
memory
---------------------------------------------------------------------------
164 - Memory 2 Short Configuration The following steps apply to
Increase memory incorrect 164 Memory Increase Detected
Detected and 164 Memory Decrease
Detected error messages:
164 - Memory 2 Short Configuration
Decrease memory incorrect 1. Autosetup will correct.
Detected 2. Verify that memory board
is installed correctly.
3. Replace memory board.
4. Replace system board. 
						

							---------------------------------------------------------------------------
Message Beeps Probable Cause Recommended Action
---------------------------------------------------------------------------
168 - CMOS 1. Autosetup will configure
CheckSUM to the default settings.
Invalid 2. Run Computer Setup if
configuration settings
are other than default.
---------------------------------------------------------------------------
201 - Memory None RAM failure 1. If installed, make sure
Error the memory expansion
board is installed
correctly.
2. If installed, clean the
contacts of the memory
expansion board and
system board.
3. Replace the memory
expansion board (if
applicable).
4. Make sure the memory
PC card is installed
correctly by running
PC card service and
Computer Setup.
5. Replace the memory
PC card.
6. Replace the system board.
---------------------------------------------------------------------------
203 - Memory None RAM failure See Message 201 above.
Address
Error
---------------------------------------------------------------------------
205 - Memory None Cache memory 1. Run Computer Checkup.
Error error 2. Replace the system board.
---------------------------------------------------------------------------
207 - None Memory module Verify placement of memory.
Invalid installed
Memory incorrectly
Configuration
Module
---------------------------------------------------------------------------
209 - NCA RAM None RAM Failure Run Computer Checkup.
Error
---------------------------------------------------------------------------
211 - Memory None RAM Failure Run Computer Checkup.
Failure
---------------------------------------------------------------------------
301 - None Keyboard Failure 1. Check external keyboard
Keyboard for stuck key or loose
Error cable.
2. Replace system board.
---------------------------------------------------------------------------
Message Beeps Probable Cause Recommended Action
---------------------------------------------------------------------------
301 - None Keyboard Failure 1. Check external keyboard. 
						

							Keyboard 2. Replace system board.
Error or Text
Fixture
Installed
---------------------------------------------------------------------------
303 - None System board Replace the system board.
Keyboard keyboard
Controller controller
Error
---------------------------------------------------------------------------
304 - Keyboard None Keyboard 1. Check external keyboard.
or System Unit 2. Replace system board.
Error
---------------------------------------------------------------------------
401 - Printer None Printer Replace the system board, if
Error controller applicable.
---------------------------------------------------------------------------
402 - 1 Long, Monochrome Replace the monochrome
Monochrome 2 Short display display controller.
Adapter controller
Failure
---------------------------------------------------------------------------
501 - Display 1 Long, Video display Replace the display panel.
Adapter 2 Short controller
Failure
---------------------------------------------------------------------------
601 - Diskette None Diskette 1. Make sure diskette drive
Controller controller cable is seated.
Error circuitry 2. Replace the diskette
drive cable.
3. Replace the diskette
drive.
4. Replace the system board.
---------------------------------------------------------------------------
602 - Diskette None Diskette in drive 1. Replace the diskette.
Boot A not bootable 2. Replace the diskette
drive.
3. Replace the system board.
---------------------------------------------------------------------------
Message Beeps Probable Cause Recommended Action
---------------------------------------------------------------------------
605 - Diskette 2 Short Mismatch in drive Run Computer Setup.
Drive Error type
---------------------------------------------------------------------------
702 - None Coprocessor 1. Replace the processor
Coprocessor upgrade.
Detection 2. Replace the system board.
Error
---------------------------------------------------------------------------
702A - 2 Short Coprocessor 1. Replace the processor
Coprocessor upgrade.
Detection 2. Replace the system board.
Error
---------------------------------------------------------------------------
703 - CMOS 2 Short Coprocessor or 1. Run the Configuration
Reports A configuration utility.
Coprocessor error 2. Replace the processor
That Has Not upgrade. 
						

							Been Detected 3. Replace the system board.
by POST
---------------------------------------------------------------------------
1125 - 2 Short Defective 1. Run Computer Setup and
Internal internal serial Check it.
Serial Port port 2. Replace the system board.
Failure
---------------------------------------------------------------------------
1780 - Disk 0 None Hard drive/format 1. Run Computer Checkup.
Failure error 2. Replace the drive.
---------------------------------------------------------------------------
1782 - Disk None Hard drive 1. Run Computer Checkup.
Controller circuitry error 2. Replace the drive.
---------------------------------------------------------------------------
1790- Disk 0 None Hard drive error 1. Run Computer Setup and
Failure or wrong drive Computer Checkup.
type 2. Change drive type.
3. Replace the drive.
---------------------------------------------------------------------------
Audible 1 Short Power-on None.
successful
---------------------------------------------------------------------------
Audible 2 Short Power-on None.
successful
---------------------------------------------------------------------------
(RESUME = F1 None As indicated to Press the F1 key.
KEY) continue
===========================================================================
Chapter 5.2 Computer Checkup (TEST) Error Codes 
Computer Checkup (TEST) error codes occur if the system recognizes a
problem while running Computer Checkup. These error codes help identify
possible defective assemblies. Tables 5-2 through 5-12 list Computer
Checkup error codes, a description of the error condition, and the
recommended action for resolving the condition. For removal and
replacement procedures, refer to Chapter 3.
IMPORTANT: Rerun Computer Checkup each time you complete a recommended
action step. If the problem is resolved when POST and Computer
Checkup are rerun (i.e., with no error codes), do not perform
the remaining recommended action steps.
NOTE: The error codes in the following tables are listed in an AYY-XX
format, where:
A or AA = Number that represents the faulty assembly.
YY = Test or action that failed.
XX = Specific problem.
Table 5-2. Processor Computer Checkup Error Codes
===========================================================================
Error Code Description Recommended Action
===========================================================================
101 - xx CPU test failed Replace the system board.
102 - xx Coprocessor error Replace the system board. 
						

							103 - xx DMA page registers test Replace the system board.
failed
104 - xx Interrupt controller Replace the system board.
master test failed
105 - xx Port 61 error Replace the system board.
106 - xx Keyboard controller 1. If using an external
self-test failed keyboard, try another
keyboard. If second
keyboard passes, replace
first one.
2. Replace the system board.
107 - xx CMOS RAM test failed Replace the system board.
108 - xx CMOS interrupt test failed Replace the system board.
109 - xx CMOS clock load data test Replace the system board.
failed
110 - xx Programmable timer load Replace the system board.
data test failed
111 - xx Refresh detect test failed Replace the system board.
112 - xx Speed test slow mode out Replace the system board.
of range
113 - 01 Protected mode test failed Replace the system board.
114 - 01 Speaker test failed 1. Check system configuration
to verify that speaker is
enabled.
2. Replace the keyboard
assembly.
3. Replace the system board.
116 - xx Cache test failed Replace the system board.
===========================================================================
Table 5-3. Memory Computer Checkup Error Codes
===========================================================================
Error Code Description Recommended Action
===========================================================================
200 - xx Invalid memory 1. Run Computer Setup.
configuration 2. Replace the system board.
---------------------------------------------------------------------------
201 - xx Memory machine ID test The following steps apply to
failed 201 - xx through 202 - xx error
codes:
202 - xx Memory system ROM 1. Run Computer Setup.
checksum failed 2. Replace the system board.
---------------------------------------------------------------------------
203 - xx Memory write/read test The following steps apply to
failed 203 - xx through 210 - xx error
codes: 
						

							204 - xx Memory address test If you dont have a memory
failed expansion board, replace the
system board.
206 - xx Increment pattern test If you have a memory expansion
failed board:
210 - xx Random pattern test 1. Remove the memory expansion
failed board and reinstall a new
board.
2. Replace the memory
expansion board.
===========================================================================
Table 5-4. Keyboard Computer Checkup Error Codes
===========================================================================
Error Code Description Recommended Action
===========================================================================
301 - xx Keyboard short test 1. Check the keyboard
8042 self-test failed connection. If disconnected,
turn off the computer and
connect the keyboard.
2. Replace the keyboard.
3. Replace the system board.
---------------------------------------------------------------------------
302 - xx Keyboard long test 1. Check the keyboard
failed connection. If disconnected,
turn off the computer and
connect the keyboard.
2. Replace the keyboard.
3. Replace the system board.
---------------------------------------------------------------------------
303 - xx Keyboard indicator 1. Replace the system board.
test, 8042 self-test 2. If an external keyboard is
failed being used, replace the
external keyboard.
---------------------------------------------------------------------------
304 - xx Keyboard typematic test 1. Check the keyboard
failed connection. If disconnected,
turn off the computer and
connect the keyboard.
2. Replace the keyboard.
3. Replace the system board.
===========================================================================
Table 5-5. Parallel Printer Computer Checkup Error Codes
===========================================================================
Error Code Description Recommended Action
===========================================================================
401 - xx Printer failed or not The following steps apply to
connected 401 - xx through 498 - xx error
codes:
402 - xx Printer data register 1. Connect the printer.
failed 2. Check power to the printer.
3. Install the loopback
403 - xx Printer pattern test connector.
failed 4. Replace the system board.
498 - xx Printer failed or not 
						

							connected
===========================================================================
Table 5-6. Diskette Drive Computer Checkup Error Codes
===========================================================================
Error Code Description Recommended Action
===========================================================================
600 - xx Diskette ID drive types The following steps apply to
test failed 600 - xx through 698 - xx error
codes:
601 - xx Diskette format failed 1. Replace the diskette.
2. Check and/or replace the
602 - xx Diskette read test diskette cable.
failed 3. Replace the diskette drive.
4. Replace the system board.
603 - xx Diskette write, read,
compare test failed
604 - xx Diskette random seek
test failed
605 - xx Diskette ID media
failed
606 - xx Diskette speed test
failed
607 - xx Diskette wrap test
failed
608 - xx Diskette write-protect
test failed
609 - xx Diskette reset
controller test failed
610 - xx Diskette change line
test failed
697 - xx Diskette type error
698 - xx Diskette drive speed
not within limits
---------------------------------------------------------------------------
699 - xx Diskette drive/media 1. Replace media.
ID error 2. Run Computer Setup.
===========================================================================
Table 5-7. Serial Computer Checkup Error Codes
===========================================================================
Error Code Description Recommended Action
===========================================================================
1101 - xx Serial Port test Replace the system board.
===========================================================================
Table 5-8. Modem Communications Computer Checkup Error Codes
===========================================================================
Error Code Description Recommended Action
===========================================================================
1201 - xx Modem Internal Loopback The following steps apply to 
						

							Test 1201 - xx through 1210 - xx
error codes:
1202 - xx Modem Timeout Test 1. Refer to modem
documentation for correct
setup procedures.
1203 - xx Modem External 2. Check the modem line.
Termination Test 3. Replace the modem.
1204 - xx Modem Auto Originate
Test
1206 - xx Dial Multifrequency
Tone Test
1210 - xx Modem Direct Connect
Test
===========================================================================
Table 5-9. Hard Drive Computer Checkup Error Codes
===========================================================================
Error Code Description Recommended Action
===========================================================================
1700 - xx Hard ID drive types The following steps apply to
test failed 1700 - xx through 1799 - xx
error codes:
1701 - xx Hard drive format 1. Run Computer Setup and
test failed verify drive type.
2. Reset the hard drive.
1702 - xx Hard drive read test 3. Try another hard drive. If
failed first drive was defective,
try to recover data.
1703 - xx Hard drive write/read/ 4. Replace the system board
compare test failed
1704 - xx Hard drive random seek
test failed
1705 - xx Hard drive controller
test failed
1706 - xx Hard drive ready test
failed
1707 - xx Hard drive recalibration
test failed
1708 - xx Hard drive format bad
track test failed
1709 - xx Hard drive reset
controller test failed
1710 - xx Hard drive park head
test failed
1714 - xx Hard drive file write
test failed
1715 - xx Hard drive head select
test failed