compaq evo notebook n1020v series User Manual
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b Maintenance and Service Guide Compaq Evo Notebook N1020v Series Compaq Evo Notebook N1000v Series Compaq Presario 1500 Series Mobile PC Document Part Number: 279372-002 November 2002 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying computer features, components, and spare parts, troubleshooting computer problems, and performing computer disassembly procedures.
© 2002 Compaq Information Technologies Group, L.P. Compaq, the Compaq logo, Evo, and Presario are trademarks of Compaq Information Technologies Group, L.P. in the U.S. and/or other countries. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Pentium, Celeron, and SpeedStep are trademarks of the Intel Corporation in the U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty. Maintenance and Service Guide Second Edition November 2002 First Edition July 2002 Document Part Number: 279372-002
Maintenance and Service Guideiii Contents 1 Product Description 1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–27 1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . . 1–29 1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . 1–30 1.5 Computer External Components . . . . . . . . . . . . . . . 1–31 1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–41 2 Troubleshooting 2.1 Computer Setup and Diagnostics Utilities . . . . . . . . . 2–1 Selecting Computer Setup or Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3 Selecting from the Security Menu. . . . . . . . . . . . . . . 2–4 Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5 2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . 2–7 Obtaining, Saving, or Printing Configuration Information. . . . . . . . . . . . . . . . . . . . . 2–7 Obtaining, Saving, or Printing Diagnostic Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8 2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . . 2–10
ivMaintenance and Service Guide 3 Illustrated Parts Catalog 3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–1 3.2 Computer System Major Components . . . . . . . . . . . . 3–2 3.3 Miscellaneous Plastics/Hardware Kit . . . . . . . . . . . 3–18 3.4 Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . 3–20 3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–22 3.6 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24 4 Removal and Replacement Preliminaries 4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1 4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2 4.3 Preventing Damage to Removable Drives . . . . . . . . . 4–3 4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . . 4–4 4.5 Packaging and Transporting Precautions . . . . . . . . . . 4–4 4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5 4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6 5 Removal and Replacement Procedures 5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . . 5–3 5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–4 5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13 5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 5–13 5.6 Mini PCI Communications Board . . . . . . . . . . . . . . 5–15 5.7 Disk Cell RTC Battery . . . . . . . . . . . . . . . . . . . . . . . 5–18 5.8 Connector Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–19 5.9 LED Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–20 5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22 5.11 Heat Spreader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25 5.12 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28 5.13 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30 5.14 Palm Rest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35 5.15 Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–39
Maintenance and Service Guidev 5.16 TouchPad Components . . . . . . . . . . . . . . . . . . . . . 5–41 5.17 Display Release Assembly . . . . . . . . . . . . . . . . . . . 5–46 5.18 Charger Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–47 5.19 Speaker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–48 5.20 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–50 5.21 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–54 5.22 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–56 5.23 Modem Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–60 6 Specifications A Connector Pin Assignments B Screw Listing C Power Cord Set Requirements 3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1 General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1 Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2 Index
Maintenance and Service Guide1–1 1 Product Description The Compaq Evo Notebook N1020v Series, Evo Notebook N1000v Series, and Presario 1500 Series Mobile PCs offer advanced modularity, Intel Mobile Pentium 4 and Intel Celeron processors with SpeedStep technology and 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. Figure 1-1. Compaq Evo Notebook N1020v Series, N1000v Series, and Presario 1500 Series Mobile PC
1–2Maintenance and Service Guide Product Description 1.1 Models Computer models are shown in Tables 1-1 through 1-4. Table 1-1 Compaq Evo Notebook N1020v, N1000v, and Presario 1500 Model Naming Conventions Key N1020v P 220 P5 40 V C 51 O XXXXXX-XXX 123456789 10 Key Description Options 1 Brand/Series designatorN = Evo Notebook P = Presario1020 = 1020 Series 1000 = 1000 Series 1500 = 1500 Series 2 Processor type P = Intel Pentium 4 C = Intel Celeron 3 Processor speed 220 = 2.2 GHz 200 = 2.0 GHz 180 = 1.8 GHz 170 = 1.7 GHz160 = 1.6 GHz 150 = 1.5 GHz 140 = 1.4 GHz 4Display type/ size/resolutionP = SXGA+ (1400 × 1050) X = XGA (1024 × 768)5 = 15.x inch 4 = 14.x inch 5 Hard drive size 60 = 60 GB 40 = 40 GB30 = 30 GB 20 = 20 GB 6 Optical drive designatorV = DVD-ROM drive W = DVD-RW driveD = CD-ROM drive R = CD-RW drive 7 Integrated communicationM = Modem 0 = NoneC = Modem/NIC combination card 8 RAM 51 = 512 MB 38 = 384 MB25 = 256 MB 12 = 128 MB 9 Operating system 2 = Windows 2000 O = Windows XP Pro E = Windows XP Home 10 SKU#
Product Description Maintenance and Service Guide1–3 Table 1-2 Compaq Evo Notebook N1020v Models The following Evo Notebook N1020v models use config. code LDMZ and feature: ■TouchPad pointing device ■8-cell, 4.4-Ah lithium ion (Li ion) battery pack ■2-year warranty ■diskette drive N1020v P 240 X5 40 W C 25 E Germany 470045-522 N1020v P 240 X5 40 W C 25 O Germany 470050-123 N1020v P 200 X4 30 V C 25 E Germany 470045-521 N1020v P 200 X4 30 V C 25 O Germany 470050-122 N1020v P 180 X5 30 W C 25 O Germany 470048-008 N1020v P 180 X4 30 V C 25 O Germany 470048-007 N1020v C 160 X4 30 W C 25 E Germany 470049-801 N1020v C 150 X4 20 V C 25 E Germany 470049-800 N1020v C 150 X4 20 V C 25 O Germany 470050-730
1–4Maintenance and Service Guide Product Description The following Evo Notebook N1020v models use config. code LDLZ and feature: ■TouchPad pointing device ■8-cell, 4.4-Ah lithium ion (Li ion) battery pack ■1-year warranty ■diskette drive N1020v P 240 P5 40 W C 25 E Japan 470047-926 Japan (English) 470047-929 N1020v P 240 P5 40 W C 25 O Japan 470045-698 Japan (English) 470045-699 N1020v P 240 X5 40 W C 25 E Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands470045-654 470045-657 470045-658 470045-662 470045-663 470045-666 470045-667 470045-670 470045-671 470045-674Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r k e y United Kingdom470045-675 470045-678 470045-679 470045-653 470045-682 470045-683 470045-686 470045-687 470045-690 470045-691 Table 1-2 Compaq Evo Notebook N1020v Models (Continued)
Product Description Maintenance and Service Guide1–5 N1020v P 240 X5 40 W C 25 O Asia/Pacific Australia Belgium Brazil Czech Republic Denmark European International France French Canada Greece/Poland Hong Kong Hungary India Israel Italy Korea470051-325 470051-312 470050-058 470050-116 470050-061 470050-062 470050-066 470050-067 470045-649 470050-070 470051-336 470050-071 470051-329 470050-074 470050-076 470051-340Latin America Latin America (NAFTA) The Netherlands Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i w a n Thailand Tu r k e y United Kingdom United States470050-101 470050-115 470050-079 470050-080 470050-085 470050-086 470050-057 470050-089 470050-090 470050-093 470050-094 470051-332 470051-319 470050-097 470050-098 470045-648 N1020v P 240 X5 40 V C 25 O Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands470050-708 470050-710 470050-711 470050-712 470050-714 470050-715 470050-716 470050-718 470050-719 470050-720Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r k e y United Kingdom470050-721 470050-722 470050-723 470050-707 470050-724 470050-725 470050-726 470050-727 470050-728 470050-729 N1020v P 240 X4 40 W C 25 O Brazil Latin America470050-117 470050-102Latin America (NAFTA) United States470050-114 470051-359 Table 1-2 Compaq Evo Notebook N1020v Models (Continued)