Creative Audigy 4 Manual

							Troubleshooting B-7
• Clear the check box to disable it.
If you have a Disable In This Hardware Profile
 check box:
• Make sure that the check box is selected to disable it.
7. Click OK
 to restart Windows and for the change to take effect.
When the Gameport Joystick interface is disabled, the entry in Device Manager has 
a red cross.
The joystick is not working properly in some programs.
The program may use the system processor timing to calculate the joystick position. 
When the processor is fast, the program may determine the position of the joystick 
incorrectly, assuming that the position is out of range.
To solve this problem:
Increase your system’s 8 bit I/O recovery time of the BIOS setting, usually under 
the Chipset Feature Settings section. Or, if available, you may adjust the AT Bus 
speed to a slower clock. If the problem persists, try a different joystick.
Problems with 
Multiple Audio 
DevicesThe other installed audio card is not working well.
You may have an existing audio device installed in your computer. The audio device 
may be an audio card or an onboard audio chipset. Before you install your Sound 
Blaster Audigy card, you are advised to completely uninstall and remove your 
existing audio device. Operating multiple audio devices in your computer may 
introduce usability issues.
Alternatively, during the installation of your Sound Blaster Audigy card, do the following:
❑
If your computer detects an installed Sound Blaster Live! Series or Sound Blaster 
PCI512 audio card, a message box recommending that you completely uninstall 
and remove the older audio device will appear. Click the Yes
 button and follow 
the instructions on the screen to complete the removal of the old audio device. 
Remove the old audio card from your computer.
Do not attempt to make 
changes to the BIOS unless 
you have experience with 
system software. 
						

							Troubleshooting B-8
❑
If your computer detects any other installed audio card, a message box 
recommending that you completely uninstall and remove the older audio device 
will appear. Click the Yes
 button to continue with the installation of the Sound 
Blaster Audigy card.
After the installation of the Sound Blaster Audigy card, completely uninstall the 
existing card and remove the audio card from your computer.
The onboard audio chipset is not working well.
To disable an onboard audio chipset, do the following:
1. Restart your system.
2. During the memory check, press  or , depending on your 
motherboard.
The BIOS setup menu appears.
3. Select Chipset Features Setup
 and press .
4. Select Onboard Legacy Audio
 and press  to disable your onboard audio 
chipset.
5. Press  to return to the BIOS setup menu.
6. Select Save & Exit Setup
, and then press .
7. Press  and then press 
Problems with 
Sound Blaster 
Live! Series or 
Sound Blaster 
PCI512 cardSound Blaster Live! or Sound Blaster PCI512 applications are not working.
Other than normal playback and recording function, older audio devices may not 
work well when Sound Blaster Audigy is installed. 
To solve this problem:
Uninstall and remove the older card from the computer. Otherwise, you can choose 
to disable the Sound Blaster Live! or Surround Blaster PC512 card:
1. Click Start
 -> Settings
 -> Control Panel
. 
						

							Troubleshooting B-9
2. In the Control Panel
 window, double-click the System
 icon.
3. In the System Properties
 dialog box, click the Device Manager
 tab.
4. Double-click Sound, Video And Game Controllers
, and then select Creative 
Sound Blaster Live! Series 
or Creative Sound Blaster PCI512
.
5. Click the Properties
 button.
6. In the Properties dialog box:
If you have an Original Configuration (Current)
 check box:
• Clear the check box to disable it.
If you have a Disable In This Hardware Profile
 check box:
• Make sure that the check box is selected to disable it.
7. Click OK
 to restart Windows and for the change to take effect.
When the Sound Blaster Live! series is disabled, the entry in Device Manager has a 
red cross.
Resolving I/O 
ConflictsConflicts between your audio card and another peripheral device may occur if your 
card and the other device are set to use the same I/O address.
To resolve I/O conflicts, change the resource settings of your audio card or the 
conflicting peripheral device in your system using Device Manager in Windows 98 
SE/Me.
If you still do not know which card is causing the conflict, remove all cards except 
the audio card and other essential cards (for example, disk controller and graphics 
cards). Add each card back until Device Manager indicates that a conflict has 
occurred.
To resolve hardware conflicts in Windows 98 SE/Me:
1. Click Start
 -> Settings
 -> Control Panel
.
2. In the Control Panel
 window, double-click the System
 icon.
You can also refer to the 
Troubleshooting section in the 
online Help of Windows 98 SE/
Me. 
						

							Troubleshooting B-10
3. In the System Properties
 dialog box, click the Device Manager
 tab.
4. Under the Sound, Video And Game Controllers entry, select the conflicting audio 
card driver—indicated by an exclamation mark (!)—and click the Properties
 
button.
5. In the Properties dialog box, click the Resources
 tab.
6. Make sure that the Use automatic settings
 check box is selected, and click the 
OK
 button.
7. Restart your system to allow Windows 98 SE/Me to reassign resources to your 
audio card and/or the conflicting device. 
Problems in 
Windows NT 
4.0A Service Control Manager error message appears with one or more other error 
messages at system restart.
This occurs after you remove an audio card from your computer after you have 
successfully installed the Sound Blaster Audigy card. Windows is trying to match the 
drivers to the removed audio card.
To solve this problem:
1. Log on to your computer as Administrator.
2. Click Start
 -> Settings
 -> Control Panel
.
3. Double-click the Multimedia
 icon, and then click the Devices
 tab.
4. In the list, remove from under these entries
• Audio Devices
• MIDI Devices And Instruments
the items other than
• Audio for Creative Sound Blaster Audigy
• MIDI for Creative Sound Blaster Audigy
• MIDI for Creative S/W Synth 
						

							Troubleshooting B-11
5. Click the OK
 button to close the dialog box.
The drivers are removed.
Problems with 
Software DVD 
PlayerChanging audio configuration (for example, switching from 6-channel mode to 
SPDIF Output mode or vice versa) while watching a DVD movie does not seem to 
work, even though all settings in the software DVD player and in Surround Mixer are 
correct.
To solve this problem:
Close and restart the software DVD player.
Problems with 
DV driver for 
Windows 98 SE/
2000/Me The DV camcorder is not working properly.
The MSDV camcorder driver may not be the latest version  (v4.10.2226).
To solve this problem:
1. Visit the Microsoft web site and download the Digital Video update for DirectX 8.0 
file (dx80bda.exe).
2. Install the above file into your computer.
Note:You need to install DirectX 8.0 or 8.0a run time first.
If the problem still persists, the MSDV camcorder driver may not be fully optimized 
for your DV camcorder.
To solve this problem:
1. Turn on your DV camcorder.
2. Insert the Sound Blaster Audigy Installation CD into your CD-ROM drive.
Exit from the welcome screen.
3. Using Windows Explorer, locate the 1394
 folder in the CD-ROM, and run the 
DVConnect 240.exe file. Follow the instructions on the screen to complete the 
setup.
If you are in Windows 98 SE, you may be prompted to insert the Windows 98 SE 
CD-ROM first. Follow the instructions on the screen to complete this setup.
The 1394 DVConnect driver 
does not run on Windows XP. 
						

							Troubleshooting B-12
4. Click the Finish
 button.
5. Turn off and then turn on your DV camcorder.
Problems with 
File Transfers on 
Some VIA 
Chipset 
MotherboardsAfter you install the Audigy card on a VIA chipset motherboard, you may have the 
slight chance of seeing one of the following:
When transferring large amounts of data, the computer stops responding (‘hangs’)  
or restarts itself, OR 
Files transferred from another drive are incomplete or corrupted.
These problems appear in a small number of computers, which contain the VIA 
VT82C686B controller chipset on their motherboards.
To verify if your motherboard has the VT82C686B chipset:
❑
Refer to your computer or motherboard manual, or
❑
In Windows: 
i. Click 
Start -> 
Settings -> 
Control Panel.
ii. Double-click the 
System icon.
iii. Click the 
Device Manager or 
Hardware tab.
iv. Click the 
Systems devices icon. 
v. In the list that appears, see if the items 
highlighted in Figure B-1 appear.
vi. If the items appear, remove your computer cover 
and locate the VIA chipset on your motherboard. 
(Take note of the safety precautions on page 1-5.)
The VT82C686B chipset has its model number 
inscribed on the chip.
If you have the VT82C686B chipset:
❑
Creative recommends that you first contact your 
computer vendor or motherboard manufacturer 
for the latest solution.
Figure B-1:  Device Manager tab. 
						

							Troubleshooting B-13
❑
Some users have solved the above problems by doing one or both of the 
following:
• downloading the latest VIA 4in1 drivers from http://www.viatech.com*,
• obtaining the most current BIOS for your motherboard from the 
manufacturer’s web site*.
• *Content in these web sites is controlled by other companies. Creative bears 
no responsibility for information or downloads obtained from them. This 
information is provided only as a convenience to you. 
						

							Troubleshooting B-14
Problems in 
Windows XPA Hardware Installation error message appears on a Windows XP operating system 
when non-Creative applications are being installed.
At the time of this products release, Microsoft strongly encouraged companies to 
submit their hardware solutions for certification. If a hardware device driver is not 
submitted, or does not qualify, for Microsoft certification, a warning message similar 
to the one below appears.
You may see the message when you install hardware drivers from companies other 
than Creative. If you do, you may choose to click the Continue Anyway
 button. 
Device drivers not signed by Microsoft may be used in Windows XP, and need not 
impair or destabilize your computer.
Should you need more XP-related information or help, you can contact the company 
that developed the driver, at the companys web site or helpline. 
						

							Index 
						

							Index 1
A
Analog Audio connector 1-7
Analog CD audio cable
 1-7
analog/digital out jack
 1-2, 1-3
applications
AudioHQ
 3-4
Creative Diagnostics
 3-3
Creative PlayCenter 2
 3-6
Creative Recorder 2
 3-6
Creative Restore Defaults
 3-7
Creative Sound Blaster Audigy 
Demonstration
 3-2, 3-3
Creative Surround Mixer
 3-3
Creative Wave Studio
 3-5
installing
 2-1
uninstalling
 2-1
Audigy card
 1-2
audio card
 1-2
AudioHQ
Creative Keyboard
 3-5
EAX control
 3-5
MIDI input
 3-5
AUX connector
 1-2, 1-3
C
CD Audio connector 1-2, 1-3
CD SPDIF connector
 1-2, 1-3
Connecting high power usage devices
 A-4
connecting related peripherals
 1-9
Creative AudioHQ
SoundFont Control
 3-4
CreativeWare
 x
D
digital entertainment 4-2
E
EAX ADVANCED HD ix
EAX Control
 3-5
F
features A-1
1394a Compliant Physical Layer 
Controller
 A-3
Audigy Processor
 A-1
Dolby digital (AC-3) decoding
 
A-2
high quality audio delivery 
process
 A-1
multi speaker surround
 A-3
PCI bus mastering
 A-1
G
general specifications A-1
audio inputs
 A-3, A-4
audio outputs
 A-3, A-5
connectivity
 A-3
interfaces
 A-4, A-5
I
installation CD 2-1
installing hardware
 1-5
Internal SB1394 connector
 1-2
Internet entertainment
 4-5
J
Joystick/MIDI bracket 1-4
Joystick/MIDI connector
 1-2, 1-3, 
1-10
L
line in jack 1-2, 1-3
line out jack
 1-2, 1-3
M
microphone in jack 1-2, 1-3