DELL 2330dn User Manual
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Troubleshooting Your Printer Frequently Asked Questions (FAQ): Dell 2330d/2330dn Laser Printer Issues and SolutionsPaper Problems Setup ProblemsPrinting Problems Error MessagesPrint Quality Problems General Guidelines for Selecting or Loading Print MediaFrequently Asked Questions (FAQ): Mac OS® Features, Issues, and Solutions Avoiding Jams and MisfeedsCalling for Service Clearing Paper Jams Frequently Asked Questions (FAQ): Dell 2330d/2330dn Laser Printer Issues and Solutions How do I install the Dell™ 2330d/2330dn Laser Printer driver and software in Windows® via USB or Parallel connection? See Installing the Printer Drivers . Why do I get garbled text printed out continuously ? Try any of the following: 1. Check the USB cable connections between the computer and the printer. 2 . Try using a different USB cable, if available. 3 . Uninstall and reinstall the Dell 2330d/2330dn Laser Printer driver. NOTE: For the local Status Monitor Center to work properly, bidirectional communication support must be in place so that the printer and computer can communicate. An exception is added to the Windows Firewall to allow this communication. If this does not resolve this issue, check the USB cable connection with the printer. If failure persists, then changing the USB cable might help. If the above steps do not resolve this issue, then try uninstalling and reinstalling the Dell 2330d/2330dn Laser Printer driver. How do I install the optional 550-sheet drawer (Tray 2) ? See Installing the 550-Sheet Optional Drawer . Why can’t I choose the optional 550-sheet drawer (Tray 2) in the printer driver ? See Installing the 550-Sheet Optional Drawer . How do I set up trays to print with legal-size paper? NOTE: DO NOT connect the printer to the computer using a USB cable and turn on the printer before trying to install the printer driver.
See Loading the 250-Sheet and 550-Sheet Paper Trays . How do I install the Dell 2330d/2330dn Laser Printer driver through network for Windows? See Setting up for Network Printing . How do I reset the imaging drum counter? To reset the counter, see the instruction sheet that shipped with the new imaging drum kit. For more information, see Replacing the Imaging Drum . How do I reset factory defaults? See General Settings Mode . How do I find the printer IP and MAC address? See Printing a Network Setup Page . How do I change the printer IP address by using the Dell Printer Configuration Web Tool? See Dell Printer Configuration Web Tool . I am unable to set up wireless connection with Dell Wireless Print Adapter 3300. Go to support.dell.com and see the section under Problems with 3300 Wireless Print Adapter. Setup Problems Computer Problems Verify that your printer is compatible with your computer. The printer supports Windows Server 2008, Windows Vista™, Windows XP, Windows Server 2003, Windows 2000, Macintosh® OS® 10.3 and above. Windows ME, Windows NT, Windows 98, Windows 95, Macintosh OS 9x and 10.2 are not supported by this printer. Ensure that you have turned on both your printer and your computer. Check the USB cable. Ensure that the USB cable is firmly connected to your printer and your computer. Shut down the computer, reconnect the USB cable as shown on the Setting Up Your Printer poster, and then restart the computer. If the software installation screen does not appear automatically, install the software manually. 1 . Insert the Drivers and Utilities CD. 2 . In Windows Vista , click ® Computer. NOTE: Resetting the imaging drum counter without replacing the imaging drum may damage your printer and void your warranty. NOTE: Use this setting to return the imaging drum counter to zero. The replace imaging drum message will be cleared only when the imaging drum has been changed.
In Windows XP, click Start® My Computer. In Windows 2000 , double -click My Computer from your desktop. 3 . Double -click the CD-ROM drive icon, and then double -click setup.exe . 4 . When the printer software installation screen appears, click Personal Installation or Network Installation . 5 . Follow the instructions on your screen to complete the installation. Determine if the printer software is installed. In Windows Vista: 1. Click ® Programs . 2 . Click Dell Printers . In Windows XP and Windows 2000: Click Start ® Programs or All Programs ® Dell Printers® Dell 2330d/2330dn Laser Printer. If the printer does not appear in the list of printers, the printer software is not installed. Install the printer software. For more information, see Removing and Reinstalling Software . Correct communication problems between the printer and the computer. Remove the USB cable from your printer and your computer. Reconnect the USB cable to your printer and your computer. Turn off the printer. Unplug the printer power cable from the electrical outlet. Reconnect the printer power cable to the electrical outlet, and turn on the printer. Restart your computer. If the problem still exists, replace the USB cable. Set your printer as the default printer. 1. In Windows Vista : a . Click ® Control Panel. b . Click Hardware and Sound . c . Click Printers . In Windows XP , click Start® Control Panel® Printers and Other Hardware® Printers and Faxes. In Windows 2000 , click Start® Settings ® Printers. 2 . Right -click the Dell 2330d/2330dn Laser Printer icon. 3 . Select Set as Default Printer . Printer wont print and print jobs are stuck in the print queue. Check for multiple instances of the printer installed on your computer.
1. In Windows Vista : a . Click ® Control Panel. b . Click Hardware and Sound . c . Click Printers . In Windows XP , click Start® Control Panel® Printers and Other Hardware® Printers and Faxes. In Windows 2000 , click Start® Settings ® Printers. 2 . Check for multiple objects for your printer. 3 . Print a job to each of these print objects to see which printer is active. 4 . Set that print object as the default printer: a. Right-click the Dell 2330d/2330dn Laser Printer icon. b . Click Set as Default Printer . 5 . Delete the other copies of the print object by right -clicking the printer name and selecting Delete. To prevent multiple instances of the printer in your Printers folder, ensure you always plug the USB cable back into the same USB port that was originally used for the printer. Also, do not install printer drivers multiple times from the Drivers and Utilities CD. Printer Problems Ensure the printer power cable is firmly connected to the printer and the electrical outlet. Determine if the printer has been held or paused. 1. In Windows Vista : a . Click ® Control Panel. b . Click Hardware and Sound . c . Click Printers . In Windows XP, click Start ® Control Panel® Printers and Other Hardware® Printers and Faxes. In Windows 2000 , click Start® Settings ® Printers. 2 . Right -click the Dell 2330d/2330dn Laser Printer icon. 3 . Make sure Pause Printing is not selected. If Pause Printing is selected, click it to clear the option. Ensure you installed the toner cartridge correctly and removed the sticker and tape from the cartridge. Make sure you loaded the paper correctly. For more information, see Loading Paper.
Error Messages Close Door The printer front cover is open. Close the front door of the printer. Install Tray or Cancel Print Job The printer is requesting that a specified device be installed so it can print a job. Insert the specified tray or press the Cancel button to cancel the print job. Load With Load the specified paper into the designated source to clear the message or press the Cancel button to cancel the print job. Load With Load the specified paper into the designated source or press the Cancel button to cancel the print job. Load With Load the input source with the correct paper size or press the Cancel button to cancel the print job. Load With Load the input source with the correct paper type and size or press the Cancel button to cancel the print job. Load Multipurpose Feeder With Load the multipurpose feeder with the correct paper type and size. If there is no paper in the multipurpose feeder, feed a sheet of paper through the multipurpose feeder to clear the message. To Ignore the request and print on paper that is already being used in one of the input sources, press the Back button . The current job may not print correctly. If the printer finds a source that has paper of the correct type, it uses the paper from that source. If the printer cannot find a source with the correct paper type, it prints on the paper that is installed in the default paper source. To cancel the print job, press the Cancel button . Load Multipurpose Feeder With
Load the specified paper in the multipurpose feeder. To ignore the request and print on paper already installed in one of the input sources, press the Back button . The current job may not print correctly. If the printer finds a tray of the correct type and size, it feeds paper from that tray. If the printer cannot find a tray with the correct paper type and size, it prints on whatever paper is loaded in the default input source. To cancel the print job, press the Cancel button . Load Multipurpose Feeder With Load the multipurpose feeder with the correct paper size. If there is no paper in the multipurpose feeder, feed a sheet of paper to clear the message. To ignore the request and print on paper that is already being used in one of the input source, press the Back button . The current job may not print correctly. If the printer finds a source that has paper of the correct type, it uses the paper from that source. If the printer cannot find a source with the correct paper type, it prints on the paper that is installed in the default paper source. To cancel the print job, press the Cancel button . Load Multipurpose Feeder With Load the correct paper type and size in the multipurpose feeder. To ignore the request and print on paper already installed in one of the input sources, press the Back button . The current job may not print correctly. If the printer finds a tray of the correct type and size, it feeds paper from that tray. If the printer cannot find a tray with the correct paper type and size, it prints on whatever paper is loaded in the default input source. To cancel the print job, press the Cancel button . Output Bin Full — Remove Paper Remove any paper from the output bin. To continue the print job, press the Back button . The current job may not print correctly. To cancel the print job, press the Cancel button . 30 Invalid Refill, Change Toner Cartridge The printer has detected a refilled toner cartridge. Remove the toner cartridge and install a new one. 31 Missing or Defective Cartridge
If the toner cartridge is not installed, install it. If the toner cartridge is installed, remove it and install a new toner cartridge. 31 Defective Toner Cartridge Remove and install a new toner cartridge. 32 Unsupported Toner Cartridge Remove the specified toner cartridge, and then install a supported one. 34 Short Paper Ensure that the paper you loaded is large enough. Check for a paper jam. To clear the message and continue printing, press the Back button . The remaining pages of the print job may not print correctly. To cancel the print job, press the Cancel button . 35 Insufficient Memory to Support Resource Save Feature To ignore Resource Save and continue printing, press the Back button . The current job may not print correctly. To cancel the print job, press the Cancel button . To enable Resource Save after receiving this message, make sure the link buffers are set to Auto, and then exit the menus to activate the link buffer changes. When Ready appears, enable Resource Save. For more information on how to enable Resource Save, see Setup Mode . To prevent this error in the future, install additional memory. 37 Insufficient Memory to Collate Job The printer memory does not have enough free space to collate the job. Press the Back button to print the portion of the job already stored and begin collating the rest of the print job. The current job may not print correctly. To cancel the current print job, press the Cancel button . To prevent this error in the future: Install additional memory. Simplify the job. Reduce the complexity of the page by reducing the amount of text or graphics on the page and
deleting unnecessary fonts or macros. 37 Insufficient Defrag Memory To clear the message, press the Back button . The current job may not print correctly. To cancel the print job, press the Cancel button . To prevent this error in the future install additional memory. 38 Memory Full To clear the message and continue printing, press the Back button . The remainder of the print job may not print correctly. To cancel the print job, press the Cancel button . To prevent this error in the future: Simplify the job. Reduce the complexity of the page by minimizing the amount of texts or graphics on the page and deleting unnecessary fonts or macros. Install additional memory. 39 Complex Page, Some Data May Not Have Printed Press the Back button to clear the message and continue printing. The current job may not print correctly. To cancel the current print job, press the Cancel button . To prevent this error in the future: Simplify the job. Reduce the complexity of the page by minimizing the amount of texts or graphics on the page and deleting unnecessary fonts or macros. Install additional printer memory. 54 Standard Network Software Error Turn the printer off and then back on to reset the printer. Upgrade the network firmware in the printer or print server. To ignore the message and continue printing, press the Back button . The current job may not print correctly. To cancel the print job, press the Cancel button . 56 Standard Parallel Port Disabled
The printer discards any data received through the parallel port. To ignore the message and continue printing, press the Back button . The current job may not print correctly. To cancel the print job, press the Cancel button . Ensure that the Parallel Buffer menu item is not set to Disabled. For more information see Parallel Buffer. 56 Standard USB Port Disabled The printer discards any data received through the USB port. To ignore the message and continue printing, press the Back button . The current job may not print correctly. To cancel the print job, press the Cancel button . Ensure that the USB Buffer menu item is not set to Disabled. For more information, see USB Buffer. 58 Too Many Flash Options Remove the memory from your printer. Your printer supports up to 160 MB for a non-network printer and 288 MB for a network printer. 58 Too Many Trays Attached Turn the printer off. Unplug the power cord from the wall outlet. Remove the excess trays. Turn the printer back on. 59 Unsupported Tray Remove the specified tray, and wait for the message to clear. You must remove the unsupported tray in order to print. Turn the printer off. Unplug the power cord from the wall outlet. Remove the unsupported tray. Connect the power cord to a properly grounded outlet. Turn the printer back on. 81 Engine Code CRC Failure To ignore the message and continue printing, press the Back button . The current job may not print correctly.
To cancel the print job, press the Cancel button . 84 Imaging Drum Life Warning/PC Unit Life Warning NOTE: You receive the imaging drum life warning only if you have the Toner Alarm set to On. To ignore the message and continue printing, press the Back button . The current job may not print correctly. To cancel the print job, press the Cancel button . Print a Printer Settings configuration sheet to determine the imaging drum level. For more information, see Menu Settings Page. Replace the imaging drum, and then reset the counter. 84 Replace Imaging Drum/Replace PC Unit Your printer will not print any more pages until the imaging drum has been replaced. Replace the imaging drum, and reset the counter. 88 Toner Low Remove the toner cartridge, and firmly shake it to redistribute the toner within the cartridge. Replace the toner cartridge. 88 Replace Toner Cartridge Replace the specified toner cartridge. To ignore the message and continue printing, press the Back button . The remainder of the print job may not print correctly. To cancel the print job, press the Cancel button . 200 Paper Jam There is a paper jam at the printer input sensor. 1. Turn the printer off before checking the printer. 2 . Open the front cover by pressing the button on the right side of the printer and lowering the cover.