Dell H 625 Cdw Manual

Troubleshooting |361
5Gently release the tab and close the part.
6 Close the rear cover.
Clearing Paper Jams From Between the Rollers
1Pull up the handle lever of the rear cover and open the rear cover.
2 Remove the jammed paper. 

362| Troubleshooting
3Close the rear cover.
Clearing Paper Jams From the Duplex Unit
1Pull up the handle lever of the rear cover and open the rear cover.
2 Remove the jammed paper. 

Troubleshooting |363
3Close the rear cover.
Clearing Paper Jams From the Rear Chute
When a status code for a paper jam inside th e rear cover appear but you cannot find the 
jammed paper, check inside the rear chute.
1 Pull up the handle lever of the rear cover, and then open the rear cover.
2 Pull the tab to open the rear chute. 

364|Troubleshooting
3Remove the jammed paper.
4 Close the rear cover.
Clearing Paper Jams From the Optional 550-Sheet Feeder
NOTE:
•To resolve the error displayed on the touch panel, you must  clear all print media from the print 
media path.
1 Pull the tray of the optional 550-sheet feeder halfway out of the printer. 

Tr o u b l e s h o o t i n g |365
2Hold the tray with both hands, slightly tip the front of the tray upwards, and then pull 
it out completely.
3 Remove the jammed paper.
4 Insert the optional 550-sheet feeder into the printer, and then push until it stops. 

366| Troubleshooting
Basic Printer Problems
Some printer problems can be easily resolved. If a problem occurs with the printer, 
check each of the following:• The power cord is plugged into  the printer and a properly grounded electrical outlet.
• The printer is turned on.
• The electrical outlet is not turned off at any switch or breaker.
• Other electrical equipment plugged into the outlet is working.
• All options are properly installed.
If you have checked all of the above and still have a problem,...

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*Dell Document Hub is available on Dell H625cdw and Dell H825cdw.
Print Quality Problems
NOTE:
•Some of the following procedures that use the  Tool Box on Dell Printer Hub and Dell Printer 
Management Tool can be performed using the operator panel or Dell Printer Configuration Web 
Tool. See "Tool Box," "Understanding the System  Menus," and "Dell™ Printer Configuration Web 
Tool."
Print media misfeeds or multiple 
feeds occur.
Make sure that the...

368|Troubleshooting
Light Printout
ProblemAction
The printed result is too light. 1 The toner cartridg es may be low or need to be replaced. Check the 
amount of toner left in each toner cartridge.
aPress the   ( Information) button, and then tap the  Supplies 
tab, or start Dell Printer Configuration Web Tool. See "Dell™ 
Printer Configuration Web Tool."
You can also check the toner level in the following ways.
For Windows
®:
Start Dell Printer Hub or Dell Printer Management Tool, and then...

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Smearing Toner/Loose Toner
7 Stir the developer in the drum cartridge.aPress the   ( Information) button, and then tap the  Tools tab 
  Admin Settings   Maintenance   Clean Developer 
and Transfer Unit   Start .
b Print a Color Test Page from  Report / List.
If the problem persists, proceed to step 8.
8 Clean the toner in the drum cartridge. aPress the   ( Information) button, and then tap the  Tools tab 
  Admin Settings   Maintenance   Toner Refresh .
b Select the...

370|Troubleshooting
Random Spots/Blurred Images
Blank Printout
ProblemAction
The printout has random 
spots or is blurred. 1 Make sure that the toner cartridges are installed correctly. See 
"
Installing a Toner Cartridge."
If the problem persists, proceed to step 2.
2 Make sure that the drum cartridges are installed correctly. 
See 
"Replacing the Drum Cartridges" and "Installing a Drum Cartridge."
If the problem persists, proceed to step 3.
3 Replace the drum cartridges. See...