Dell H 625 Cdw Manual

Troubleshooting |381
Damage on the Leading Edge of Printout
Jam/Alignment Problems
NOTE:
•Some of the following procedures that use the  Tool Box on Dell Printer Hub and Dell Printer
Management Tool can be performed using the operator panel or Dell Printer Configuration Web
Tool. See "Tool Box," "Understanding the System  Menus," and "Dell™ Printer Configuration Web
Tool."
Problem
Action
The printout is wrinkled.
The printout is stained. 1 Verify that the correct print media 
is...

382|Troubleshooting
Incorrect Margins on the Top and Side
Disorganized Color Registration
Skewed Images
ProblemAction
The top and side margins are 
incorrect. 1 Adjust the paper guides properly.
If the problem persists, proceed to step 2.
2 Use any of the trays in place of the MPF. If the problem persists, proceed to step 3.
3 Make sure that the margins are set correctly on the program being  used.
If the problem persists, contact Dell.
Problem Action
Color registration is out of 
alignment. 1 Adjust the...

Tr o u b l e s h o o t i n g |383
Tray1/Optional 550-Sheet Feeder Misfeed Jam
ProblemAction
The printout is skewed. 1 Adjust the paper guides properly. If the problem persists, proceed to step 2.
2 Use any of the trays in place of the MPF. If the problem persists, proceed to step 3.
3 Replace the print media with the freshly unpackaged, undamaged  one.
If the problem persists, contact Dell.
Problem Action
Print media misfeeds occur in 
tray1 or the optional 
550-sheet feeder. 1 Make sure that tray1 or...

384| Troubleshooting
Multipurpose Feeder (MPF) Misfeed Jam
Regi Jam (Exit Sensor On JAM)
Problem Action
Print media misfeeds occur in 
the MPF. 1 Make sure that the MPF is properly inserted.
If the type of the print media being used is thick, proceed to 2a.
If the type of the print media being used is thin, proceed to 2b.
If the type of the print media bein g used is coated, proceed to 2c.
If the type of the print media being used is envelope, proceed to 2d.
If using paper other than the above, proceed...

Tr o u b l e s h o o t i n g |385
Tray1/Optional 550-Sheet Feeder Multi-feed Jam
Multipurpose Feeder (MPF) Multi-feed Jam
Noise
Problem Action
Print media multiple-feeds 
occur in tray1 or optional 
550-sheet feeder. 1 Make sure that tray1 or the optional 550-sheet feeder is properly 
inserted.
If using coated paper, proceed to step 2a.
If using other type of print media, proceed to step 2b.
2a Load coated paper one sheet at a time.
If the problem persists, proceed to step 3.
2b Use print media that is...

386|Troubleshooting
Copy Problems
Fax Problems
NOTE:
•If Panel Lock Control  is set to Enable, you need to enter the four-digit password to enter the 
Admin Settings  menu.5 Replace the toner cartridge (Y). See "Replacing the Toner Cartridges."
If the problem persists, proceed to step 6.
6 Replace the toner cartridge (M). See "Replacing the Toner Cartridges." If the problem persists, proceed to step 7.
7 Replace the toner cartridge (C). See "Replacing the Toner Cartridges." If the...

Tr o u b l e s h o o t i n g |387
Faxes are not received 
automatically.
The 
Fax mode should be selected.
Make sure that there is paper in the paper tray.
Check if MFP Memory Full  is displayed on the touch panel.
If the time interval specified for the following features is too long, 
change the time interval sh orter such as 30 seconds.
• Auto Rec Fax
• Auto Rec TEL/FAX
• Auto Rec Ans/FAX
Diagnose the fax connection. See "Fax Line Test."
The printer does not send faxes. Sending Fax should show...

388|Troubleshooting
Scanning Problems
An error often occurs during a fax 
transmission or reception.Reduce the modem speed. 
Press the   (
Information) button and tap the  Tools tab 
Admin Settings   Fax Settings   Transmission 
Defaults   Modem Speed.
The printer receive faxes, but it does 
not print. Check the toner level.
Make sure that there is paper in the paper tray.
Make sure that Received Fax Forward
 is set to Off.
Make sure that the printer is in the secure receiving mode. If this 
mode is...

Tr o u b l e s h o o t i n g |389
Document misfeeds or multiple 
feeds occur in the DADF.
Make sure that the DADF roller assembly is installed properly.
Make sure that the document’s pa
per type meets the specifications 
for the printer. See "Supported Print Media."
Make sure that the document is properly loaded in the DADF.
Make sure that the document guides are adjusted properly.
Make sure that the number of document sheets does not exceed 
the maximum capacity of the DADF.
Make sure that the...

390|Troubleshooting
Digital Certificate Problems
Scanning using TWAIN or Windows® 
Image Acquisition (WIA) cannot be 
performed on a Windows Server
® 
2008 or Windows Server® 2008 R2 
computer. Install Desktop Experien
ce on the computer.
To install Desktop Experience: 1 Click  Start, point to Administrative Tools , and then click Server 
Manager .
2 Under  Features Summary , click Add Features .
3 Select the  Desktop Experience  check box, click Next, and then 
click  Install .
4 Restart the computer....