Dell Powervault Lto-3 Manual

							 
 
 
TapeAlert Logs  
You can retrieve TapeAlert log information through one of three methods:  
l Operator Control Panel (OCP)  
l Remote Management Unit (RMU) display to screen  
l Detailed logs saved to text file through the RMU for call center diagnosis  
Further information and recommended actions for tape drive TapeAlerts can be found in  Table 3 .  
TapeAlert Logs through OCP  
To view TapeAlert log information from the front panel:    
1. From the front panel LCD, scroll to  Diagnostics , and then press  Enter . The  Diagnostics  submenu appears.  
2. From the  Diagnostics  submenu, scroll to  TapeAlert Logs , and then press  Enter . The TapeAlert log information is displayed.  
3. You may scroll up and down through the TapeAlert log entries.  The most recent entry will be associated with the highest event number shown.  
Within each TapeAlert log entry, you may scroll up and down to display the date and time that an error occurred, the barcode  label associated with the tape 
being used at the time of error (if barcode labels are being used and the barcode reader is  enabled), and any TapeAlert flags set during that event.  
TapeAlert Interpretation  
In order to display any combination of TapeAlerts that may be set for any one event, a binary representation is used.  The 16 character hexadecimal TapeAlert 
representation is broken down into a total of 64 bits (16 x 4 = 64), one for each  possible TapeAlert that may be reported.  The illustration below demonstrates 
TapeAlert bit assignment, as well as  practical examples.  In the first example, the tape drive requested cleaning.  In the second example, cleaning was  
attempted with an invalid cleaning cartridge.  
 
TapeAlert Logs through RMU  
To view TapeAlert log information from the Remote Management Unit, or save all logs:  
1. From within the RMU, click the  Diagnostics  heading. The  Diagnostics  screen displays.  
2. Click  TapeAlert Logs  to display the TapeAlert log.  The most recent entry will be associated with the  highest event number shown.  
 
3. Detailed log information files are particularly useful when calling for support.  If you want to save logs to a  local text file, click  Save Logs .    
 
Table 3: TapeAlert Detail  NOTE:  The binary representation for every possible TapeAlert is presented in  Table 3 . Multiple TapeAlerts may be set as shown in the 
following example: 
NOTE:  This option is particularly useful for locating suspect media.  The  screen output will display a history of unit TapeAlerts, current 
TapeAlerts reported by the drive, and a history  of TapeAlerts recorded on each cartridge since being inserted in the autoloader.  
						

							Tape Alert Message   Typical Application Client Message   Probable Cause Of Error 
Message   Recommended Action  
Drive TAflag[01] Read 
Warning  
TapeAlert Log Entry:  
8000000000000000   The tape drive is having problems reading 
data.  No data has been lost, but there has 
been a reduction in the performance of the 
tape.   The drive is having severe 
trouble reading.  
This can be caused by bad media 
or the drive.   l Clean the drive  
 
l Try another piece of media.  
 
l If no errors are encountered with the 
alternate piece of media, retry the 
original media.    
Drive TAflag[02] Write  
Warning   
TapeAlert Log Entry:  
4000000000000000   The tape drive is having problems writing 
data.  No data has been lost, but there has 
been a reduction in the capacity of the  tape.   The drive is having  severe 
trouble writing.  
This can be caused by bad media 
or the drive. l Clean the drive  
 
l Try another piece of media.  
 
l If no errors are encountered with the 
alternate piece of media, retry the 
original media.    
Drive TAflag[03] Hard Error  
TapeAlert Log Entry:  
2000000000000000   The operation has stopped because an 
error has  occurred while reading or writing 
data that the drive cannot correct.   The drive had a hard  read or 
write error.  
This can be caused by bad media 
or the drive. l Clean the drive  
 
l Try another piece of media.  
 
l If no errors are encountered with the 
alternate piece of media, retry the 
original media.    
Drive  TAflag[04] Media   
TapeAlert Log Entry:  
1000000000000000   Your data is at risk. Copy any data you 
require from this  tape. Do not use this tape 
again.   Media can no longer be 
written/read, or  performance is 
severely degraded. l Clean the drive  
 
l Try another piece of media.  
 
l If no errors are encountered with the 
alternate piece of media, retry the 
original media.    
Drive  TAflag[05] Read 
Failure  
TapeAlert Log Entry:  
0800000000000000    The tape is damaged or the drive is faulty.   The drive can no longer read 
data  from the tape.   l Clean the drive  
 
l Try another piece of media.  
 
l If no errors are encountered with the 
alternate piece of media, retry the 
original media.    
Drive  TAflag[06] Write 
Failure   
TapeAlert Log Entry:  
0400000000000000   The tape is from a faulty batch or the tape  
drive is faulty.   The drive can no longer  write 
data to the tape. l Clean the drive  
 
l Try another piece of media.  
 
l If no errors are encountered with the 
alternate piece of media, retry the 
original media.    
Drive TAflag[07] Media Life  
TapeAlert Log Entry:  
0200000000000000   The tape  cartridge has reached the end of 
its calculated useful life.   The media has exceeded its  
specified life. Copy any data you need to another tape. 
Discard the old tape.
Drive TAflag[08] Not Data  
Grade   
TapeAlert Log Entry:  
0100000000000000   The cartridge is not data - grade. Any data 
you  write to the tape is at risk.   The drive has not been able  to 
read the MRS stripes Replace the cartridge with a data - grade tape.
Drive  TAflag[09] Write 
Protect  
TapeAlert Log Entry:  
0080000000000000   You are  trying to write to a write protected 
cartridge.    Write command is attempted to 
a write protected  tape. Remove the write protection or use another 
tape.
Drive  TAflag[10] No 
Removal    
TapeAlert Log Entry:  
0040000000000000   You cannot eject the cartridge because the 
tape  drive is in use. Wait until the operation 
is complete before ejecting the  cartridge.   Manual  or software unload 
attempted when prevent media 
removal is on. l Check in the RMU if the Software Lock 
is set.  
 
l Perform an unlock using the Backup 
Application.    
Drive  TAflag[11] Cleaning 
Media  
TapeAlert Log Entry:  
0020000000000000   The tape in the drive is a cleaning cartridge.   Cleaning tape loaded into drive.  
Drive  TAflag[12] 
Unsupported Format   
TapeAlert Log Entry:  
0010000000000000   You have attempted to load  a cartridge of a 
type that is not supported by this drive.   Attempted load of unsupported 
tape format.  (e.g., Unformatted 
Type IV media in a VS160 drive.) Use tape format correct for  the drive type.
Drive TAflag[13]  Recoverable 
Mechanical Cartridge Failure  
TapeAlert Log Entry:  
0008000000000000   The operation has failed because the tape 
in the  drive has experienced a mechanical 
failure.   Tape snapped/cut or other  
cartridge mechanical failure in 
the drive where medium can be 
de - mounted. Discard the old tape. Restart the operation 
with a different tape.
Drive  TAflag[14]  The operation has failed because the tape  Tape snapped/cut or other   Discard the old tape. Restart the operation   
						

							Unrecoverable Mechanical 
Cartridge Failure  
TapeAlert Log Entry:  
0004000000000000   in the  drive has experienced a mechanical 
failure.   cartridge mechanical failure in 
the drive where medium cannot 
be de - mounted. with a different tape.
Drive  TAflag[15] Memory 
Chip In Cartridge Failure  
TapeAlert Log Entry:  
0002000000000000    The memory in the tape cartridge has failed,  
which reduces performance. Do not use the 
cartridge for further write  operations.   Memory chip failed in  cartridge. Replace cartridge.
Drive  TAflag[16] Forced Eject  
TapeAlert Log Entry:  
0001000000000000   The operation has failed because the tape  
cartridge was manually de - mounted while 
the tape drive was actively writing or  
reading.   Manual forced eject while  drive 
actively writing or reading. Retry operation using the same media.
Drive  TAflag[17] Read Only 
Format  
TapeAlert Log Entry:  
0000800000000000   You have loaded a cartridge of a type that is  
read - only in this drive. The cartridge will 
appear as write protected.   Media loaded that is  read - only 
format. Check write protect tab on  cartridge.
Drive  TAflag[18] Tape 
Directory Corrupted On Load  
TapeAlert Log Entry:  
0000400000000000   The tape directory on the tape cartridge has  
been corrupted. File search performance will 
be degraded. The tape directory can  be 
rebuilt by reading all the data on the 
cartridge.   The tape drive powered down  
with tape loaded, or permanent 
error prevented the tape 
directory from being  updated. l Retry operation with same tape.  
 
l If error persists, discard tape.    
Drive TAflag[19] Nearing 
Media Life  
TapeAlert Log Entry:  
0000200000000000   The tape  cartridge is nearing the end of its 
calculated Media may have life.   Media may have exceeded its  
specified number of passes. l Use another tape cartridge for your 
next backup.   
 
l Store this tape cartridge in a safe place 
in case you need to restore data from 
it.    
Drive TAflag[20] Clean  Now  
TapeAlert Log Entry:  
0000100000000000    The tape  drive needs cleaning.   The drive has responded as  if it 
has a head clog or needs 
cleaning. l If the operation has stopped, eject the 
tape and  clean the drive.   
 
l If the operation has not stopped, wait 
for it to  finish and then clean the drive. 
Check the tape drive users manual for 
device  specific cleaning instructions.  
   
Drive TAflag[21] Clean  
Periodic   
TapeAlert Log Entry:  
0000080000000000    The tape drive is due for routine cleaning.   The drive is ready for a  periodic 
cleaning. l Wait for the current operation to finish.  
l Then use a cleaning cartridge. Check 
the tape  drive users manual for device 
specific cleaning instructions.  
   
Drive  TAflag[22] Expired 
Cleaning Media   
TapeAlert Log Entry:  
0000040000000000   The last  cleaning cartridge used in the tape 
drive has worn out.   The cleaning tape has  expired. l Discard the worn out cleaning 
cartridge.  
l Wait for the current operation to  finish.   
l Then use a new cleaning cartridge.  
Drive  TAflag[23] Invalid 
Cleaning Tape  
TapeAlert Log Entry:  
0000020000000000   The last  cleaning cartridge used in the tape 
drive was an invalid type.   Invalid cleaning tape type  used. l Do not use this cleaning cartridge in 
this  drive.  
l Wait for the current operation to finish.  
l Then use a valid cleaning cartridge.  
Drive  TAflag[24] Retension 
Requested  
TapeAlert Log Entry:  
0000010000000000     The tape drive has requested a  retension 
operation.    The drive is having severe 
trouble reading or writing  that 
will be resolved by a retension 
cycle. l Perform a retension operation.   
l Retry operation.   
Drive  TAflag[25] Dual port 
Interface Error  
TapeAlert Log Entry:  
0000008000000000     A redundant interface port on the tape drive 
has  failed.   Failure of one interface port in a 
dual - port  configuration (i.e., 
Fibre Channel).  
Drive  TAflag[26] Cooling Fan 
Failure  
TapeAlert Log Entry:  
0000004000000000    A tape drive cooling fan has failed.   Fan failure inside tape drive 
mechanism or tape  drive 
enclosure.  
Drive  TAflag[27] Power 
Supply Failure  
TapeAlert Log Entry:  
0000002000000000     A redundant power supply has failed inside 
the  tape drive enclosure.   Redundant  PSU failure inside the 
tape drive enclosure or rack 
subsystem. Check the enclosure users manual for 
instructions  on replacing the failed power 
supply.  
						

							Drive  TAflag[28] Power 
Consumption  
TapeAlert Log Entry:  
0000001000000000    The tape drive power consumption is 
outside the  specified range.   Power consumption of the tape 
drive is outside  specified range.  
Drive  TAflag[29] Drive 
Maintenance  
TapeAlert Log Entry:  
0000000800000000   Preventive maintenance of the tape drive is  
required.   The  drive requires preventative 
maintenance (not cleaning). Check the tape drive users manual for device  
specific preventive maintenance tasks.
Drive  TAflag[30] Hardware 
A   
TapeAlert Log Entry:  
0000000400000000    The tape  drive has a hardware fault.   The  drive has a hardware fault 
that requires reset to recover. l Eject the tape.   
l Reset the drive.   
l Restart the operation.   
Drive  TAflag[31] Hardware B  
TapeAlert Log Entry:  
0000000200000000    The tape  drive has a hardware fault.   The  drive has a hardware fault 
that is not read/write related or 
requires a power  cycle to 
recover. l Power cycle the tape drive.   
l Restart the operation.   
Drive  TAflag[32] Interface  
TapeAlert Log Entry:  
0000000100000000     The tape  drive has a problem with the 
application client interface.   The drive has identified an 
interface fault. l Check the SCSI interface cables, 
terminator, and  all connections.  
l Restart the operation.  
Drive TAflag[33] Eject  Media  
TapeAlert Log Entry:  
0000000080000000   The  operation has failed.   Error recovery action l Eject the tape or magazine.  
l Insert the tape or magazine again.  
l Restart the operation.  
Drive  TAflag[34] Download 
Fail  
TapeAlert Log Entry:  
0000000040000000    The firmware download has failed because 
you  have tried to use the incorrect firmware 
for this tape drive.   Firmware  download failed. Obtain the correct firmware and try again.
Drive  TAflag[35] Drive 
Humidity  
TapeAlert Log Entry:  
0000000020000000   Environmental conditions inside the tape 
drive  are outside the specified humidity 
range.   Drive  humidity limits exceeded.  
Drive  TAflag[36] Drive 
Temperature  
TapeAlert Log Entry:  
0000000010000000    Environmental conditions inside the tape 
drive  are outside the specified temperature 
range.   Cooling  problem.  
Drive  TAflag[37] Drive 
Voltage  
TapeAlert Log Entry:  
0000000008000000   The voltage supply to the tape drive is 
outside  the specified range.   Drive voltage limits exceeded.  
Drive  TAflag[38] Predictive 
Failure  
TapeAlert Log Entry:  
0000000004000000     A hardware failure of the tape drive is  
predicted.   Predictive  failure of drive 
hardware.  
Drive  TAflag[39] Diagnostics 
Required  
TapeAlert Log Entry:  
0000000002000000    The tape drive may have a hardware fault   The drive may have a hardware 
fault that may be  identified by 
extended diagnostics (i.e., SEND 
DIAGNOSTIC command). l Run  extended diagnostics to verify and 
diagnose the problem.   
l Check the tape drive users manual for 
device  specific instructions on running 
extended diagnostic tests.  
   
Drive TAflag[50] Lost  
Statistics  
TapeAlert Log Entry:  
0000000000004000   Media statistics have been lost at some time 
in  the past.   Drive or library powered on with 
tape loaded l Clean drive.   
l Retry operation.   
Drive  TAflag[51] Tape 
Directory Invalid at Unload  
TapeAlert Log Entry:  
0000000000002000   The tape directory on the tape cartridge just  
unloaded has been corrupted. File search 
performance will be degraded.   Error preventing the tape 
directory being  updated on 
unload. The tape directory can be rebuilt by reading 
all  the data.
Drive TAflag[52] Tape  
System Area Write Failure  
TapeAlert Log Entry:  
0000000000001000   The tape just unloaded could not write its  
system area successfully.   Write errors while writing the 
system area on  unload. l Copy data to another tape cartridge.  
l Discard the old cartridge.  
Drive TAflag[53] Tape  
System Area Read Failure   The tape system area could not be read  
successfully at load time.   Read errors while reading the 
system area on  load Copy data to another tape cartridge.  
						

							 
 
   
Returning the Autoloader for Service  
If you need to return the autoloader or a component of the autoloader for service, contact  support.dell.com .  The following steps will help you to prepare the 
autoloader for shipment, remove the autoloader from a rack, and package the autoloader.  
To prepare the autoloader for shipment  
1. Remove all cartridges from the unit.  
2. Power off the autoloader through the front panel.  
3. Remove the power, Ethernet, and SCSI cables, and any terminators from the autoloader.  
To Remove the Autoloader from a Rack  
1. Loosen the two thumb screws that secure the loader to the front of the rack.  
2. Using two people, or an appropriately rated mechanical lift, remove the autoloader from the rack by sliding the autoloader out and supporting it from the 
bottom.  
3. Place the autoloader into the original packaging box, or the packaging from the replacement unit.  
  TapeAlert Log Entry:  
0000000000000800  
Drive TAflag[54] No Start  Of 
Data  
TapeAlert Log Entry:  
0000000000000400    The start of data could not be found on the  
tape.   Tape damaged, bulk erased,  or 
incorrect format. l Check that you are using the correct  
format tape.  
l Discard the tape or return the tape to 
your  supplier.  
Drive  TAflag[55] Loading 
Failure  
TapeAlert Log Entry:  
0000000000000200    The  operation has failed because the media 
cannot be loaded and threaded.    The drive is unable to load the 
media and thread  the tape. Remove the cartridge, inspect it as specified 
in  the product manual, and retry the 
operation.
Drive  TAflag[56] 
Unrecoverable Unload 
Failure  
TapeAlert Log Entry:  
0000000000000100     The operation has failed because the 
medium  cannot be unloaded.   The drive is unable to unload the 
medium. Remove the cartridge if possible, inspect it as  
specified in the product manual, and retry the 
operation.
Drive  TAflag[57] Automation 
Interface Failure  
TapeAlert Log Entry:  
0000000000000080    The tape drive has a problem with the 
automation  interface.   The drive has identified an 
interface fault. l Check the power to the automation  
system.    
 
l Check the cables and cable 
connections.  
   
Drive  TAflag[58] Firmware 
Failure  
TapeAlert Log Entry:  
0000000000000040   The tape drive has reset itself due to a  
detected firmware fault.   Firmware  issue encountered.  
Drive  TAflag[59] WORM 
Medium  -  Integrity Check 
Failed  
TapeAlert Log Entry:  
0000000000000020   The tape drive has detected an 
inconsistency  during the WORM medium 
integrity checks.   WORM cartridge may have  been 
tampered with. Replace WORM medium.
Drive  TAflag[60] WORM 
Medium  -  Overwrite 
Attempted  
TapeAlert Log Entry:  
0000000000000010   An attempt  had been made to overwrite 
user data on WORM medium.    The application software does 
not recognize the  medium as 
WORM. l If a WORM medium was used 
inadvertently, replace  it with a normal 
data medium.  
 
l If a WORM medium was used  
intentionally:   
 
-  check  that the software application is 
compatible with the WORM medium 
format you are  using.   
 
-  check that the medium is bar - coded  
correctly for WORM.    
NOTE:  Do not ship these items if you are returning the autoloader.  
						

							Packing the Autoloader  
Gather the original packaging material to pack the autoloader: the shipping box, two foam end caps, accessory package insert (placed at the back of the unit), 
and the antistatic bag. You will also need packing tape.  
1. Place the antistatic bag over the autoloader.  
2. Place one of the foam end caps onto each end of the autoloader. Place the second foam insert onto the other side of the autoloader and make sure the 
pieces fit snugly onto the autoloader.  
 
3. Place the autoloader into the shipping box and push the front of the autoloader towards the front end of the box.  
4. Insert the accessory package insert at the back of the unit.  
 
5. Place any necessary paperwork on top of the autoloader inside the box.  
6. Close and seal the box.  
7. Place the shipping label on the box.  
 
Back to Contents Page  NOTE:  The foam end caps are not identical. Refer to the diagram on the box flaps for proper orientation. 
NOTE:  The accessory package insert is to be placed at the back of the unit, not the front. Refer to the diagram on the box flaps for 
proper orientation.