Dukane Projector 8121WIA User Manual

							151
PhenomenonCases not involving a machine defectReference 
page
The sound or image 
is unstable 
or is output 
intermittently. When LAN, USB TYPE A or USB TYPE B port is 
selected, some ports of the output may be missing 
due to signal processing delay. 
Change the signal or use another port.
28, 61
The computer 
connected to the 
USB TYPE B port  of the projector 
does not start up.The computer cannot start up in the current hardware 
configuration.
Disconnect the USB cable from the computer, then 
reconnect it after starting up the computer. 13
RS-232C does  not work. The SAVING function is working.
Select NORMAL for STANDBY MODE item in the SETUP menu.60
The COMMUNICATION TYPE for the CONTROL port is 
set to NETWORK BRIDGE.
Select OFF for COMMUNICATION TYPE item in the 
OPTION - SERVICE - COMMUNICATION menu. 78
Network does  not work The SAVING function is working.
Select NORMAL for STANDBY MODE item in the SETUP menu.60
The same network address is set for both wireless and wired 
LAN.
Change the network address setting for wireless or wired 
LAN.
–
NETWORK  BRIDGE 
function does  not work
The NETWORK BRIDGE function is turned off.
Select NETWORK BRIDGE for COMMUNICATION TYPE 
item in the OPTION - SERVICE - COMMUNICATION menu.78
Schedule function does not work
The SAVING function is working.
Select NORMAL for STANDBY MODE item in the SETUP menu.60
The internal clock has been reset.
When you do not install the battery, once you turn off the 
projector in the SAVING mode or the AC power, the current 
date and time setting is reset. Check the DATE AND TIME 
setting for WIRELESS SETUP or WIRED SETUP in the 
NETWORK menu or install the batteries. –
MHL power 
feeding does not 
work with standby  mode.
MHL STANDBY PWR. function is not working.
When the STANDBY MODE is set to SAVING, MHL power 
feeding is unavailable with standby mode. Select NORMAL 
for STANDBY MODE item in the SETUP menu, then select 
ON for MHL STANDBY PWR. item in the INPUT menu. 53, 60
Troubleshooting
Phenomena that may be easy to be mistaken for machine defects (continue\
d)
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							152
PhenomenonCases not involving a machine defectReference 
page
When the 
projector is 
connected to  wired LAN, it 
powers off and 
on as described  below.
Powers off
POWER indicator  blinks in orange a  few times
Goes into  
standby mode
Disconnect the LAN cable and check that the projector 
is working properly.
If this phenomenon occurs after connecting to the network, 
there may be a loop between two Ethernet switching hubs 
within the network, as explained below.
- There are two or more Ethernet switching hubs in a network.
- Two of the hubs are doubly connected by LAN cables.
- 
 This double connection forms a loop between the two hubs.
Such a loop may have an adverse effect on the projector 
as well as the other network devices.
Check the network connection and remove the loop by 
disconnecting the LAN cables such that there is only one 
connecting cable between two hubs.
–
Unable to save  the CLONING  data
.
USB memory is out of memory.
Please delete unnecessary files to free up memory.
At least 1 MB of memory is needed.
USB memory is write-protected.
Unlock the USB memory.
79 ~ 82
Unable to load  the CLONING  saved data
.
Unable to find the saved data from USB memory.
Execute SAVE then LOAD by going through the procedure.
File name of USB memory doesn't match.
Please assign "pj_data.bin" for setting data, and for 
MyScreen "pj_logo.bmp" or "pj_logo.gif".
STANDBY mode is set to SAVING.
Switch the SAVING to NORMAL in STANDBY MODE 
under SET UP menu beforehand to load the CLONING 
data using control panel on the projector while the lamp 
is in standby state.
Troubleshooting
• Although bright spots or dark spots may appear on the screen, this 
is a unique characteristic of liquid crystal displays, and it does not constitute or 
imply a machine defect. NOTE
Phenomena that may be easy to be mistaken for machine defects (continue\
d)
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							153
Troubleshooting
Phenomena that may be easy to be mistaken for machine defects (continue\
d)
PhenomenonCases not involving a machine defectReference 
page
When using 
the interactive  function PC 
INTERACTIVE  mode, the projector 
can not be 
recognized. Is the power of the projector turned on?
Check to ensure that the POWER indicator of the projector 
is lit in green.
144
Is the USB cable connected correctly?
Connect the USB cable to the computer. 90
Has PC INTERACTIVE mode been activated?
Press the IWB button or set to PC INTERACTIVE from the 
menu. 94
Has calibration been performed?
Press the CALIBRATION button or perform calibration from 
the menu. 29, 92, 
93
The pen does not operate. This may be due to poor contact of the battery.
Remove the battery and load it again.
Be sure to use only the batteries specified.
23
Has the battery run out?
Replace it with a new one.
23
Is the projector positioned too close to the screen?
Install and use at a position where the screen size is  
between 60"-100" when digital zoom is at the maximum  
(100%). 54
Has calibration been performed?
Press the CALIBRATION button or perform calibration from 
the menu. 29, 92, 
93
Are the projector and screen used at the following  
places?
- Place near an inverter fluorescent light.
- Near infrared remote control or infrared microphone.
- Place that is exposed to direct sunlight. 11 4
Is ambient light falling on the screen?
Darken illumination or close the curtain so that the light  
cannot fall on the screen as much as possible. 11 4
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							154
Troubleshooting
Phenomena that may be easy to be mistaken for machine defects (continue\
d)
PhenomenonCases not involving a machine defectReference 
page
The pen doesnot operate. Is transmission between the pen and the projector
 
obstructed?
Make sure that the area between the sensor at the top  
surface of the projector and the screen is not obstructed  
(transparent and meshed objects are also not allowed). For  
example, the Interactive Function does not function if the  
projector is enclosed with only the lens exposed, such as  
when a casing for theft prevention is used. 109
Is the camera lens dirty?
If the camera lens is dirty, wipe it off with a lens cleaning  
cloth. 139
Other than those above
Remove and insert the USB cable. 90
Pen action is  
unstable or pen  
stops operating. Is the power supply for the projector used at the
same time for other electrical products that require a
measurable amount of power?
Use a separate power supply for other electrical products
with a high power consumption.
18
Has the battery run out?
Replace it with a new one. 23
Is FINGER TOUCH item of IWB SETUP menu set to ON ?
Set to OFF except for using optional Finger Touch Unit 
(FT-01B). –
Other than those above
• Disconnect the power supply for the projector and connect
again.
• Restart Windows
®. 18
Lines cannot be drawn properlyor are broken. Has the battery run out?
Replace it with a new one.
23
Is the tip of the pen worn out?
Replace the tip of the pen with a new one. 23
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							155
Troubleshooting
Phenomena that may be easy to be mistaken for machine defects (continue\
d)
PhenomenonCases not involving a machine defectReference 
page
The tip of the pen does not  coincide with 
the pen cursor. Has calibration been performed?
Press the CALIBRATION button or perform calibration from 
the menu.
29, 92, 
93
Is FINGER TOUCH item of IWB SETUP menu set to ON 
?
Set to OFF except for using optional Finger Touch Unit (FT-
01B).  –
Is the projector tilting?
The projector does not operate properly when it is tilting 
largely.
Install the projector horizontally and vertically correct before 
performing calibration. 92, 93
Actual resolution may be different due to output image 
with a black frame depending on the type of laptop PC.
In this case, perform the area setup, using IWB AREA 
SETUP item of CALIBRATE SETUP menu.
Calibration may be necessary again when you use different 
PC. 92, 93
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							156
Troubleshooting
Phenomena that may be easy to be mistaken for machine defects (continue\
d)
PhenomenonCases not involving a machine defectReference 
page
Calibrationof the pen
position cannot be performed correctly. Is the projector correctly installed?
Check the installed position of the projector.
11 4
Is the computer image projected within the area of the
screen?
Install and use at a position where the screen size is 
between 60"-100". Do not set the KEYSTONE and 
PERFECT FIT functions to extreme settings. 55, 56
Is a part of the image enlarged using the Magnify 
function?
Press the MAGNIFY OFF  button on the remote control to 
restore the normal display. 34
Is ASPECT set to NATIVE and the display resolution of
the computer larger than 1280 x 800?
Set ASPECT to NORMAL, or set the display resolution of
the computer to lower than 1280 x 800. 46
Is ambient light falling on the screen?
Darken illumination or close the curtain so that the light  
cannot fall on the screen as much as possible. 11 4
AUTO CALIBRATE may fail when the shadow of a 
person is reflected on the screen.
Stay away from the screen when performing AUTO 
CALIBRATE. 92
Perform MANUAL CALIBRATE when AUTO CALIBRATE 
failed many times or the position of pen does not coincide 
with the drawn line after executing AUTO CALIBRATE. 93
The interactive pen or systemdoes not work properly or
intermittently works. This may be due to exhaustion of the battery of the pen.
Replace the battery with new one. Use only the specified
and perfect battery. When putting it in, be careful not to
make a mistake in polarity.
23
This may be due to poor contact of the battery in the
pen.
Remove the battery and load it again. Use only the specified
and perfect battery. When putting it in, be careful not to
make a mistake in polarity. 23
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							157
Troubleshooting
Phenomena that may be easy to be mistaken for machine defects (continue\
d)
PhenomenonCases not involving a machine defectReference 
page
The interactivepen or systemdoes not work properly or
intermittently works. There may be obstacles in between the interactive pen 
and sensors (Camera) on the projector.
Remove all things between the pen and sensor (Camera).
109
The way of you hold the pen or your position may affect 
the system. 
Hold the pen as perpendicular to the interactive surface as 
possible and be careful not to block the path from the pen to 
the sensor (Camera).
The mouse cursor or
drawing image
does not match with the actual pen tip point. Calibrate again to optimize the interactive system.
29, 92, 
93
The LiveViewer Software and Starboard
Software may work at the
same time. The LiveViewer may not display the annotations that
are made by Starboard Software.
Use the latest LiveViewer software to support Starboard 
software annotation.
Meantime, please use Starboard software on 
COMPUTER 
IN or HDMI inputs. 90
AUTO/
MANUAL
CALIBRATE  fails. Is ambient light falling on the screen?
Darken illumination or close the curtain so that the light 
cannot fall on the screen as much as possible.
11 4
Other than the above 92, 93
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							158
Troubleshooting
Phenomena that may be easy to be mistaken for machine defects (continue\
d)
PhenomenonCases not involving a machine defectReference 
page
The computer 
does not boot. In BIOS setting, don't you use USB area for BOOT?
This product has USB memory area. While the projector 
and the computer are connected using USB cable, if the 
computer is powered on after the projector is powered on, 
the computer uses USB memory area for BOOT so that the 
computer might not starts up. As the countermeasure, try 
following.
• Disconnect USB cable and reboot the computer.
• In BIOS setting, set USB area not to use for BOOT.
–
Don't you use USB cable other than the one combined 
together with this product ?
If you use a USB cable other than the one combined 
together with this product, the computer might not start up. –
Don't you use repeater cable?
If you use repeater cable, the computer might not start up. – 
						

							159
Specifications
Specifications
End User License Agreement for the Projector Software
• Software in the projector consists of the plural number of independent software 
modules and there exist our copyright or/and third party copyrights for each of 
such software modules.
• Be sure to read “End User License Agreement for the Projector Software” which 
is separated document. (in the CD)
Please see the Specifications in the User’s Manual (concise) which is a book.
Trademark acknowledgment
• 
 Mac® and QuickTime are registered trademarks of Apple Inc.
• 
 Windows®, DirectDraw® and Direct3D® are registered trademarks of Microsoft Corporation 
in the U.S. and/or other countries.
• 
 VESA and DDC are trademarks of the Video Electronics Standard Association.
• 
 HDMI, the HDMI logo, and High-Definition Multimedia Interface are trademarks or registered 
trademarks of HDMI Licensing LLC in the United States and other countries.
•  Trademark PJLink is a trademark applied for trademark rights 
in Japan, the United States of America and other countries and 
areas.
• Blu-ray Disc
TM and Blu-rayTM are trademarks of Blu-ray Disc Association.
• DICOM® is the registered trademark of the National Electrical Manufacturers  Association 
for its standards publications relating to digital communications of medical information.
• StarBoard
® is a registered trademark of Hitachi Solutions, Ltd. in Japan and other 
countries.
• Adobe
® and Acrobat®, Reader® are registered trademarks of Adobe Systems Incorporated.
• 
 MHL®, the MHL logo, and Mobile High-Definition Link are trademarks or registered 
trademarks of MHL, LLC in the United States and other countries.
All other trademarks are the properties of their respective owners.
DUKANE CORP AV SERVICE DEPT 
2900 Dukane Drive
St Charles, IL 60174
800-676-2487 / 630-762-4032 
Fax  630-584-5156
[email protected]  
www.dukaneav.com
430-8120WIA-8121WIA-General-00