dYSON CUSTOMER CAREThANK y Ou FOR C hOOSIN g TO Buy A Dy SON vACuu M
If you have a question about your Dyson vacuum, call the Dyson h elpline at
1-886-693-9766 with your serial number and details of where and when you bought the
vacuum. y our serial number can be found on the rating plate, which is behind the clear
TM. Most questions can be solved over the phone by one of our Dyson h elpline staf f.
If your vacuum needs ser vice, call the Dyson Helpline so we can discuss the available
options. If your vacuum is under warrant y, and it is a covered repair, it will be repaired
at no cost.
dYSON hE lP lINECall 1-866-693-9766 toll free, 7 days a week.
Pl EASE RE gISTER AS A dYSON v ACUUM OWNERTo help us ensure you receive prompt and ef ficient ser vice, please register as a Dyson
vacuum owner. There are three ways to do this:
Online at w w w.dyson.com
By calling the Dyson Helpline: 1-866-693-9766.
By completing and returning the at tached Warrant y Form to us by mail.
This will confirm ownership of your Dyson vacuum in the event of an insurance loss, and
enable us to contact you if necessar y.
5 YEAR WARR ANT YTER MS AND CONDITIONS OF T hE Dy SON 5 y E AR LIMITED WARR ANT y.
WhAT IS CO vERE dyour Dyson vacuum is warranted against original defects in material and workmanship
for a period of five years from the date of purchase, when used for private household
purposes in accordance with the Operating Manual. This warrant y provides, at no
ex tra cost to you, all labor and par ts necessar y to ensure your vacuum is in proper
operating condition during the warrant y period. This limited warrant y is subject to the
Wh AT IS NOT CO vERE dDyson, Inc. shall not be liable for costs, damages or repairs incurred as a result of:
Vacuums purchased from an unauthorized dealer.
Clearing blockages from your vacuum.
Carpet damage due to use not in accordance with flooring manufacturer’s instructions or
failure to turn brush bar of f when necessar y.
Use of par ts not in accordance with the Operating Manual.
Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in
accordance with the Operating Manual.
Ex ternal sources such as weather.
Repairs or alterations carried out by unauthorized par ties or agents.
Use of the vacuum other than for normal domestic purposes within the United States, e.g.
for commercial or rental purposes.
Normal wear and tear, including normal wearing par ts such as clear bin
TM, belt, filter,
brush bar, hose assembly and power cord (or where ex ternal damage or abuse is
Use of par ts and accessories other than those produced or recommended by Dyson, Inc.
W ARR ANT Y SER vICEPlease fill out and return the Warrant y Form, or register online at w w w.dyson.com
Before ser vice can take place, the terms of the limited warrant y require that you contact
the Dyson Helpline with your model name/number, serial number, date and place of
purchase. Please keep your purchase receipt in a safe place to ensure you have this
information. The serial number is found on the vacuum’s rating plate, which is behind the
All work will be carried out by Dyson, Inc. or its authorized agents.
Any replaced defective par ts will become the proper t y of Dyson, Inc.
Ser vice under this warrant y will not ex tend the period of this warrant y.
If your vacuum is not functioning properly, please call the Dyson Helpline at
1-866-693-9766. Most issues can be rectified over the telephone by our trained Customer
Care staf f. If this is not possible Dyson, Inc. will arrange for your vacuum to be repaired
and returned in full working order at no ex tra cost to yourself.
WARR ANT Y l IMITATIONS AN d ExC lUSIONSAny implied warranties relating to your vacuum, including but not limited to warrant y of
merchantabilit y or warrant y of fitness for a par ticular purpose, are limited to the duration
of this warrant y. This limitation is not allowed by some States and so this limitation may not
apply to you.
your remedy for breach of this warrant y is limited to the warrant y ser vice described above.
Dyson, Inc. will not be liable for any consequential damages or incidental damages you
may incur in connection with your purchase and use of your vacuum. This limitation is not
allowed by some States and so this limitation may not apply to you.
This limited warrant y gives you specific legal rights. y ou may also have other rights which
var y by State.
This limited warrant y is not transferable.
IMPORTANT d ATA PROTECTION INFOR M ATIONyour details will be held by Dyson, Inc. or others on behalf of Dyson, Inc. so that we can
assist you more quickly in our Customer Ser vice depar tment. From time to time, Dyson,
Inc. may send you special of fers and news of our latest innovations. Check the box on the
Warrant y Form within the Operating Manual if you do not wish to receive marketing or
promotional information from Dyson, Inc. For more information about our data collection
P RO dUCT INFOR M ATIONNet weight: 20.61lbs, (9.35kg), Voltage: 120V 60Hz, Rated current: 12A
Please note: Small details may var y from those shown.
This product is protected by the following intellectual proper t y rights:
PAT en T/P AT en T A PPLICATI on nuMBers:EP 1119282; u S 6,519,807; EP 1268076; u S 6835222; EP 1361813; uS 7290309; EP 1370172;
u S 6991666; EP 1361812; u S 7278181; EP 1361814; uS 7018439; EP 1361815; u S 6974488;
EP 04768834.6; u S 20 07- 0 079579; u S 20 08- 0105510; WO 20 05/107553; EP 05757418.8;
u S 11/631,109; g B 241296; EP 05757445.1; u S 11/632,851; gB 2422093; EP 0670 0228.7;
u S 20 08- 0 0 0 0 04; g B 2440718; WO 20 08/017803; g B 2440716; WO 20 08/017806;
g B 2440515; WO 20 08/015377; g B 2440717; WO 20 08/017804; WO 20 08/017801;
g B 2440514; WO 20 08/015378; g B 2440715; WO 20 08/017802.
Equivalent patents, registered designs and applications exist in other countries.