Epson AcuLaser C1750N User Manual
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See also: “Printer Setting Utility (Windows Only)” on page 21 ProblemAction The printer makes a strange noise. Locate the cause of the problem by removing the toner cartridges. 1. Remove the toner cartridges. 2. Launch the Printer Setting Utility, and click Machine Check on the Diagnosis tab. 3. Select Main Motor Operation Check from the drop-down list box, and click the Start button. 4. Click the Play of Sound button to check the motor sound. See also: “Replacing Toner Cartridges” on page 201 If the noise generated from the printer matches with the noise from the Play of Sound button, contact the Epson local representative office or an authorised dealer. Perform Dispense Motor Check. 1. Ensure that the toner cartridges are removed. 2. Launch the Printer Setting Utility, and click Machine Check on the Diagnosis tab. 3. Select Dispense Motor Check(Yellow), Dispense Motor Check(Magenta), Dispense Motor Check(Cyan), or Dispense Motor Check(Black) from the drop-down list box, and click the Start button. 4. Click the Play of Sound button to check the motor sound. 5. Repeat steps 3 and 4 to perform Dispense Motor Check for the rest of the toner cartridges. Note: ❏You can perform Dispense Motor Check for CMYK in any order you desire. ❏Do not check the operation of the dispense motor repeatedly. If the noise generated from the printer matches with the noise from the Play of Sound button, contact the Epson local representative office or an authorised dealer. Reinstall the toner cartridges and perform Dispense Motor Check. If the noise generated from the printer matches with the noise from the Play of Sound button, contact the Epson local representative office or an authorised dealer. Epson AcuLaser C1750 Series User’s Guide Troubleshooting 181
Other Problems ProblemAction Condensation has occurred inside the printer.This usually occurs within several hours after you heat the room in winter. This also occurs when the printer is operating in a location where relative humidity reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate environment. Understanding Printer Messages The printer LCD panel displays messages describing the current state of the printer and indicates possible printer problems you must resolve. This section describes messages, their meanings, and how to clear the messages. Important: When an error message is displayed, the print data remaining on the printer and the information accumulated in the memory of the printer are not secured. MessageWhat You Can Do FusingUnit Error Restart Printer Error 010-397 Restart PrinterTurn off the printer, and then on. If this does not solve the problem, contact the Epson local representative office or an authorised dealer. See also: “Contacting Epson Support” on page 216 Epson AcuLaser C1750 Series User’s Guide Troubleshooting 182
MessageWhat You Can Do Erase Flash Err Restart Printer Error 016-500 Restart PrinterTurn off the printer, and then on. If this does not solve the problem, contact the Epson local representative office or an authorised dealer. See also: “Contacting Epson Support” on page 216 Write Flash Err Restart Printer Error 016-501 Restart Printer Verify Flash Err Restart Printer Error 016-502 Restart Printer Error 016-610 Restart PrinterTurn off the printer, and then on. If this does not solve the problem, contact the Epson local representative office or an authorised dealer. See also: “Contacting Epson Support” on page 216 Error 016-612 Restart Printer Out of Memory Press OK Button Error 016-718 Press OK ButtonPress the button to cancel the current print job. See also: “Canceling a Print Job” on page 116 PDL Error Press OK Button Error 016-720 Press OK Button Format Error Press OK Button Error 016-737 Press OK Button Epson AcuLaser C1750 Series User’s Guide Troubleshooting 183
MessageWhat You Can Do Protection Error Press OK Button Error 016-741 Press OK ButtonPress the button to cancel the current print job. See also: “Canceling a Print Job” on page 116 Invalid ID Press OK Button Error 016-742 Press OK Button Range Chk Error Press OK Button Error 016-743 Press OK Button Check Sum Error Press OK Button Error 016-744 Press OK Button Header Error Press OK Button Error 016-745 Press OK Button Invalid Job Press OK Button Error 016-799 Press OK ButtonPress the button to cancel the current print job. See also: “Canceling a Print Job” on page 116 Epson AcuLaser C1750 Series User’s Guide Troubleshooting 184
MessageWhat You Can Do Wireless Timeout Error Press OK Button 016-920Press the button. Execute the operation again according to the operation procedure. WirelessDownload Error Press OK Button 016-921 Wireless Session Overlap Error Press OK Button 016-922Press the button. Set only wireless LAN access point (Registrar) to be operated with WPS-PBC, and execute the operation again according to the operation procedure. Wireless Error Restart Printer Error 018-318 Restart PrinterTurn off the printer, and then on. If this does not solve the problem, contact the Epson local representative office or an authorised dealer. See also: “Contacting Epson Support” on page 216 MCU Firmware Err Restart Printer Error 024-340 Restart PrinterTurn off the printer, and then on. If this does not solve the problem, contact the Epson local representative office or an authorised dealer. See also: “Contacting Epson Support” on page 216 Download Mode Send FW Data Error 024-360 Send FW DataTurn off the printer, and then on. If this does not solve the problem, contact the Epson local representative office or an authorised dealer. See also: “Contacting Epson Support” on page 216 MCU Comm. Error Restart Printer Error 024-371 Restart PrinterTurn off the printer, and then on. Or, unplug the Ethernet cable or USB cable, and then plug it again. If this does not solve the problem, contact the Epson local representative office or an authorised dealer. See also: “Contacting Epson Support” on page 216 Epson AcuLaser C1750 Series User’s Guide Troubleshooting 185
MessageWhat You Can Do Load paper (Paper Size) Load paper (Paper Type)Load the correct paper. See also: ❏“Loading Print Media in the Multipurpose Feeder (MPF)” on page 96 ❏“Loading Print Media in the Priority Sheet Inserter (PSI)” on page 105 (Printer Status) Duplicate IPv6Change IP address to avoid duplication. Turn off the printer, and turn it on again. (Printer Status) Duplicate IPv4 MCU NVRAM Error Restart Printer Error 041-340 Restart PrinterTurn off the printer, and then on. If this does not solve the problem, contact the Epson local representative office or an authorised dealer. See also: “Contacting Epson Support” on page 216 Motor Error Restart Printer Error 042-325 Restart PrinterTurn off the printer, and then on. If this does not solve the problem, contact the Epson local representative office or an authorised dealer. See also: “Contacting Epson Support” on page 216 Fan Motor Error Restart Printer Error 042-358 Restart Printer Deve Mode Error Restart Printer Error 042-372 Restart Printer LPH Error Restart Printer Error 061-370 Restart PrinterTurn off the printer, and then on. If this does not solve the problem, contact the Epson local representative office or an authorised dealer. See also: “Contacting Epson Support” on page 216 Epson AcuLaser C1750 Series User’s Guide Troubleshooting 186
MessageWhat You Can Do Paper Jam Set paper and Press OK Button 075-100Check and clear the paper path, load the specified paper, and then press the button. See also: “Clearing Paper Jams From the Front of the Printer” on page 154 Insert Output into paper tray Press OK Button to continueLoad paper for the second side (odd) pages, and press the button. See also: “Manual Duplex Printing (Windows Print Driver Only)” on page 111 Jam at Rear Door Open Rear Door and Remove PaperCheck and clear the paper path. See also: “Clearing Paper Jams From the Back of the Printer” on page 155 Jam at Exit Open Rear Door and Remove PaperCheck and clear the paper path. See also: “Clearing Paper Jams From the Center Output Tray” on page 157 Rear Door Open Close Rear DoorClose the rear door. Jam at Exit Open Rear DoorCheck and clear the paper path. See also: “Clearing Paper Jams From the Center Output Tray” on page 157 Jam at Reg. Roll Open Rear DoorCheck and clear the paper path. See also: “Clearing Paper Jams From the Back of the Printer” on page 155 (Printer Status) Contact Support IfMessageReturns 091-402The printer is near the end of its service life (30% remains). Printing is possible until the printer reaches the end of its service life. When the printer reaches the end of its service life, which is defined by the number of sheets printed out, "Error 191-310" is displayed on the LCD panel and printing is not possible. The printer may leak toner or the image quality of the printouts may be degraded after the end of its service life. Epson AcuLaser C1750 Series User’s Guide Troubleshooting 187
MessageWhat You Can Do ADC Sensor Error Restart Printer Error 092-651 Restart PrinterTurn off the printer, and then on. If this does not solve the problem, contact the Epson local representative office or an authorised dealer. See also: “Contacting Epson Support” on page 216 Env Sensor Error Restart Printer Error 092-661 Restart Printer Check Unit CTD SensorClean the CTD sensor. See also: “Cleaning the Color Toner Density (CTD) Sensor” on page 199 (Printer Status) CTD Sensor (Printer Status) Yellow Low Replace SoonReplace the specified toner cartridge soon. See also: “Replacing Toner Cartridges” on page 201 (Printer Status) Magenta Low Replace Soon (Printer Status) Cyan Low Replace Soon (Printer Status) Black Low Replace Soon Epson AcuLaser C1750 Series User’s Guide Troubleshooting 188
MessageWhat You Can Do Low Density Yellow CartridgeRe-install the specified toner cartridge. And, turn off the printer, and then on. See also: “Replacing Toner Cartridges” on page 201 Low Density MagentaCartridge Low Density Cyan Cartridge Low Density Black Cartridge Replace Yellow CartridgeRemove the specified toner cartridge and install a new one. If you do not replace the toner cartridge, print quality problems may occur. See also: “Replacing Toner Cartridges” on page 201 (Printer Status) Replace Yellow Cartridge Empty Yellow Cartridge Replace MagentaCartridge (Printer Status) Replace MagentaCartridge Empty MagentaCartridge Replace Cyan Cartridge (Printer Status) Replace Cyan Cartridge Epson AcuLaser C1750 Series User’s Guide Troubleshooting 189
MessageWhat You Can Do Empty Cyan CartridgeRemove the specified toner cartridge and install a new one. If you do not replace the toner cartridge, print quality problems may occur. See also: “Replacing Toner Cartridges” on page 201 Replace Black Cartridge (Printer Status) Replace Black Cartridge Empty Black Cartridge Cartridge Error Yellow CartridgeCheck the specified toner cartridge if there is any malfunction. Re-install the specified toner cartridge. See also: “Replacing Toner Cartridges” on page 201 Cartridge Error MagentaCartridge Cartridge Error Cyan Cartridge Cartridge Error Black Cartridge Invalid YellowRe-install the specified toner cartridge with the supported one. See also: “Replacing Toner Cartridges” on page 201 Invalid Magenta Invalid Cyan Invalid Black Epson AcuLaser C1750 Series User’s Guide Troubleshooting 190