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Epson AcuLaser C2600DTN User Manual

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    							Troubleshooting381
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    The non-printed side of the page is dirty
    Memory Problems
    Print quality decreased
    The Toner Save mode may be on. Turn off the Toner Save mode using the 
    printer driver or the printer’s control panel 
    menus. To modify the Toner Save mode 
    using the printer driver, select the 
    Advanced button in the Basic Setting 
    menu, and click the More Settings. 
    Deselect the Toner Save check box in the 
    More Settings dialog box that appears.
    There may be no toner left in the 
    toner cartridge.If the message on the LCD panel or in 
    EPSON Status Monitor 3 indicates that the 
    amount of toner is low, replace the toner 
    cartridge. See  Toner Cartridge on page 
    315.
    There may be a problem with the 
    photoconductor unit.Replace the photoconductor unit. See  
    Photoconductor Unit on page 319.
    Cause What to do
    Toner may have spilled onto the 
    paper feed path.Clean internal printer components by 
    printing three pages with only one 
    character per page.
    Cause What to do
     
    						
    							382Troubleshooting
    Insufficient memory for current task
    Insufficient memory to print all copies
    Paper Handling Problems
    Paper does not feed properly
    The printer cannot print in the 
    required quality level because of 
    insufficient memory, and the printer 
    lowers the quality automatically so 
    that the printer can continue 
    printing.Check to see if the printout is acceptable. 
    If not, add more memory for a permanent 
    solution or lower print quality temporarily 
    in the printer driver.
    Cause What to do
    The printer has insufficient memory 
    for current task.Add more memory for a permanent 
    solution or lower print quality temporarily 
    in the printer driver.
    Cause What to do
    The printer does not have sufficient 
    memory to collate print jobs.Only one set of copies will be printed. 
    Reduce the contents of print jobs, or add 
    more memory. For information on 
    installing more memory, see  Memory 
    Module on page 303.
    Cause What to do
     
    						
    							Troubleshooting383
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    Problems Using Options
    To confirm your options are installed correctly, print a status 
    sheet. See  Printing a Status Sheet on page 281 for details.
    The message Invalid AUX /IF Card appears on 
    the LCD panel
    The paper guides are not set 
    correctly.Make sure that the paper guides in all the 
    paper cassettes are set in the correct 
    paper size positions.
    The paper source setting may not 
    be correct.Make sure that you have selected the 
    correct paper source in your application.
    There may be no paper in the 
    cassettes.Load paper into the selected paper 
    source.
    The size of loaded paper differs from 
    the control panel setting.Make sure that the correct paper size is 
    set in the control panel’s Paper Source and 
    MP Tray Size settings.
    Too many sheets may be loaded in 
    the MP tray or paper cassettes.Make sure that you have not tried to load 
    too many sheets of paper. For the 
    maximum paper capacity for each 
    paper source, see  MP tray on page 42,  
    Standard lower paper cassette on page 
    42, or  Optional paper cassette unit on 
    page 43.
    If paper does not feed from the 
    optional paper cassette unit, the 
    unit may not be installed properly.For instructions on installing the unit, see  
    Optional Paper Cassette Unit on page 
    289.
    Cause What to do
    The printer cannot read the 
    installed optional interface card.Turn off the computer, then remove the 
    card. Make sure the interface card is of a 
    supported model.
     
    						
    							384Troubleshooting
    Paper does not feed from the optional paper 
    cassette
    Feed jam when using the optional paper 
    cassette
    An installed option cannot be used
    Cause What to do
    The optional paper cassette may 
    not be installed properly.See  Optional Paper Cassette Unit on 
    page 289 for instructions on installing an 
    optional paper cassette unit.
    The paper source setting may not 
    be correct.Make sure you have selected the proper 
    paper source in your application.
    There may be no paper in the paper 
    cassette.Load paper into the selected paper 
    source.
    Too many sheets may be loaded in 
    the paper cassette.Make sure that you have not tried to load 
    in with too many sheets of paper. For the 
    maximum paper capacity for the paper 
    casette, see  Optional paper cassette 
    unit on page 43.
    The paper size is not set correctly. Make sure that the correct paper size is 
    selected in the Tray Menu on the control 
    panel.
    Cause What to do
    The paper is jammed at the 
    optional paper cassette.See  Clearing Jammed Paper on page 
    345 to clear jammed paper.
    Cause What to do
     
    						
    							Troubleshooting385
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    Correcting USB Problems
    If you are having difficulty using printer with a USB connection, 
    see if your problem is listed below, and take any recommended 
    actions.
    USB connections
    USB cables or connections can sometimes be the source of USB 
    problems. Try one or both of these solution.
    ❏For best results, you should connect the printer directly to the 
    computer’s USB port. If you must use multiple USB hubs, we 
    recommend that you connect the printer to the first-tier hub.
    The installed option is not defined in 
    the printer driver.For Windows users:
    You have to make settings manually in the 
    printer driver. See  Making Optional 
    Settings on page 98.
    For Macintosh users:
    When you have attached or removed 
    printer options, you need to delete the 
    printer using Print Setup Utility (for Mac 
    OS X 10.3), Print Center (for Mac OS X 10.2 
    or below), or Chooser (for Mac OS 9), and 
    then re-register the printer.
     
    						
    							386Troubleshooting
    Windows operating system
    Your computer must be a model pre-installed with Windows XP, 
    Me, 98, 2000, or Server 2003, a model that was pre-installed with 
    Windows 98 and upgraded to Windows Me, or a model that was 
    pre-installed with Windows Me, 98, 2000, or Server 2003, and 
    upgraded to Windows XP. You may not be able to install or run 
    the USB printer driver on a computer that does not meet these 
    specifications or that is not equipped with a built-in USB port.
    For details about your computer, contact your dealer.
    Printer software installation
    Incorrect or incomplete software installation can lead to USB 
    problems. Take note of the following and perform the 
    recommended checks to ensure proper installation.
    Checking printer software installation for Windows 2000, XP, 
    or Server 2003
    When using Windows XP, 2000, or Server 2003, you must follow 
    the steps in the Setup Guide packed with the printer to install the 
    printer software. Otherwise, Microsoft’s Universal driver may be 
    installed instead. To check if the Universal driver has been 
    installed, follow the steps below.
    1. Open the Printers folder, then right-click the icon of your 
    printer.
    2. Click Printing Preferences on the shortcut menu that 
    appears, then right-click anywhere in the driver.
     
    						
    							Troubleshooting387
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    If About is displayed in the shortcut menu that appears, click 
    it. If a message box with the words “Unidrv Printer Driver” 
    appears, you must reinstall the printer software as described 
    in the Setup Guide. If About is not displayed, the printer 
    software has been installed correctly.
    Note:
    For Windows 2000, if the Digital Signature Not Found dialog box 
    appears during the installation process, click Yes. If you click No, you 
    will have to install the printer software again.
    For Windows XP or Server 2003, if the Software Installation dialog box 
    appears during the installation process, click Continue Anyway. If 
    you click STOP Installation, you will have to install the printer software 
    again.
    Checking printer software in Windows Me and 98
    If you canceled the plug-and-play driver installation in Windows 
    Me or 98 before the procedure was complete, the USB printer 
    device driver or the printer software may be incorrectly installed. 
    Follow the directions below to ensure that the driver and printer 
    software are installed correctly.
    Note:
    The screen shots shown in this section are taken from Windows 98. 
    Windows Me screens may differ slightly.
     
    						
    							388Troubleshooting 1. Access the printer driver, see  Accessing the printer driver 
    on page 66, then click the Details tab.
     
    						
    							Troubleshooting389
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    If EPUSBX: (your printer name) is displayed in the “Print to 
    the following port” drop-down list, then the USB printer 
    device driver and printer software are installed correctly. If 
    the correct port is not displayed, proceed to the next step.
    2. Right-click the My Computer icon on your desktop, then 
    click Properties.
    3. Click the Device Manager tab.
     
    						
    							390TroubleshootingIf your drivers are correctly installed, EPSON USB Printer 
    Devices should appear on the Device Manager menu.
     
    						
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