Epson Brightlink 425wi Users Guide
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Solving Problems Check thesolutions inthese sections ifyou have anyproblems usingtheprojector. Projection ProblemTips Projector LightStatus Using theProjector HelpDisplays Solving ImageorSound Problems Solving Projector orRemote ControlOperation Problems Solving Interactive PenProblems Solutions WhenNetwork AlertE-Mails areNot Received Where toGet Help Projection ProblemTips If the projector isnot working properly, tryturning itoff and unplugging it.Then plugitback inand turn it on. If this does notsolve theproblem, checkthefollowing: • The lights onthe projector mayindicate whattheproblem is. • The projectors Helpsystem candisplay information aboutcommon problems, ifthe projector is operating. • The solutions inthis manual canhelp yousolve many problems. If none ofthese solutions help,youcancontact Epsonfortechnical support. Parent topic:Solving Problems Projector LightStatus The lights onthe projectors controlpanelindicate theprojector statusandletyou know when aproblem occurs. Checkthestatus andcolor ofthe lights andlook forasolution inthe table below. 161
1 Power light 2 Lamp light 3 Temperature light Power light Lamp light Temperature Status andsolution light Green Off Off Normal operation. Flashing green Off Off Warming up.Wait foranimage toappear. Orange Off Off Standby orsleep mode. Flashing orange Off Off Preparing networkmonitoring orshutting down. (Wait forthe light toremain orange before unplugging theprojector.) Flashing red Off Flashing orange Projector istoo hot. • Make surethatthevents andairfilter arenot clogged withdust orobstructed bynearby objects. • Make suretheenvironmental temperatureisnot too hot. • Ifoverheating continues,replacetheairfilter. 162
Power light Lamp light Temperature Status andsolution light Red Off Red Projector hasoverheated andturned off.Leave it turned offtocool down forfive minutes. • Make surethatthevents andairfilter arenot clogged withdust orobstructed bynearby objects. • Ifoperating theprojector athigh altitude, turnon High Altitude Mode. • Ifoverheating continues,replacetheairfilter. • Ifthe problem persists, unplugtheprojector and contact Epsonforhelp. Red Flashing red Off Lamp hasaproblem. • Check tosee ifthe lamp isburned out,broken, or installed incorrectly. Reseatorreplace the lamp asnecessary. • Make surethatthevents andairfilter arenot clogged withdust orobstructed bynearby objects. • Ifoperating theprojector athigh altitude, turnon High Altitude Mode. • Ifthe problem persists, unplugtheprojector and contact Epsonforhelp. On Flashing Off Replace thelamp soon toavoid damage. Donot orange continue usingtheprojector. Red Off Flashing red A fan orsensor hasaproblem. Turntheprojector off, unplug it,and contact Epsonforhelp. Red orflashing Flashing red Flashing red Internal projector error.Turntheprojector off, red unplug it,and contact Epsonforhelp. Note: Ifthe lights display apattern notlisted inthe table above, turntheprojector off,unplug it,and contact Epsonforhelp. Parent topic:Solving Problems 163
Related references Projector SetupSettings -Extended Menu Where toGet Help Related tasks Cleaning theAirFilter andVents Replacing theAirFilter Replacing theLamp Using theProjector HelpDisplays You candisplay information tohelp yousolve common problems usingtheprojectors Helpsystem. 1. Turn onthe projector. 2. Press theHelp button onthe projector orthe remote control. You seetheHelp menu. 3. Use theupand down arrow buttons tohighlight theproblem youwant tosolve. 4. Press Entertoview thesolutions. 5. When youarefinished, doone ofthe following: • To select another problem tosolve, pressEsc. • To exit thehelp system, pressHelp. Parent topic:Solving Problems Solving ImageorSound Problems Check thesolutions inthese sections ifyou have anyproblems withprojected imagesorsound. Solutions WhenNoImage Appears Solutions WhenImage isIncorrect UsingtheUSB Display Function Solutions WhenNo Signal Message Appears Solutions WhenNot Supported Message Appears Solutions WhenOnlyaPartial ImageAppears Solutions WhentheImage isNot Rectangular Solutions WhentheImage Contains NoiseorStatic Solutions WhentheImage isFuzzy orBlurry Solutions WhentheImage Brightness orColors areIncorrect 164
Solutions WhenThereisNo Sound orLow Volume Solutions toMicrophone Problems Parent topic:Solving Problems Solutions WhenNoImage Appears If no image appears, trythe following solutions: • Make surethelens cover isopen oroff. • Press theA/V Mute button onthe remote controltosee ifthe image wastemporarily turnedoff. • Make sureallnecessary cablesaresecurely connected andthepower ison for the projector and connected videosources. • Press theprojectors powerbutton towake itfrom standby orsleep mode. Alsoseeifyour connected computer isin sleep mode ordisplaying ablank screen saver. • Check thesettings onthe Signal menutomake suretheyarecorrect forthe current videosource. • Adjust theBrightness settingorselect theNormal PowerConsumption setting. • Check theDisplay settingtomake sureMessages isset toOn . • Ifthe projector doesnotrespond whenyoupress thecontrol panelbuttons, thebuttons maybe locked. Unlockthebuttons. • Ifthe projector doesnotrespond whenyoupress buttons onthe remote control, makesuretheremote receivers areturned on. • For images projected withWindows MediaCenter, reducethescreen sizefrom fullscreen mode. • For images projected fromapplications usingWindows DirectX,turnoffDirectX functions. Parent topic:Solving ImageorSound Problems Related references Projector SetupSettings -Extended Menu Image Quality Settings -Image Menu Input Signal Settings -Signal Menu Projector FeatureSettings -Settings Menu Related tasks Unlocking theProjector s Buttons 165
Solutions WhenImage isIncorrect UsingtheUSB Display Function If no image appears orifthe image appears incorrectly usingtheUSB Display function, trythe following solutions: • Press theUSB button onthe remote control. • Make suretheUSB Display software hasinstalled correctly. Installitmanually ifnecessary. • With MacOSX,select theUSB Display iconinthe Dock orfrom theApplications folder. • With Windows MediaCenter, reducethescreen sizefrom fullscreen mode. • With Windows DirectX,turnoffDirectX functions. • Ifthe mouse cursorflickers, selectMakethemovement ofthe mouse pointer smooth inthe EPSON USBDisplay Settings program onyour computer. • Turn offthe Transfer layeredwindow settinginthe EPSON USBDisplay Settings program onyour computer. Parent topic:Solving ImageorSound Problems Related references Projector SetupSettings -Extended Menu Solutions WhenNo Signal Message Appears If the No Signal message appears,trythe following solutions: • Press theSource Searchbuttonandwait afew seconds foranimage toappear. • Turn onthe connected computerorvideo source, andpress itsplay button tobegin yourpresentation, if necessary. • Check theconnection fromtheprojector toyour video sources. • Ifyou areprojecting fromalaptop computer, makesureitis set uptodisplay onanexternal monitor. • Ifnecessary, turntheprojector andtheconnected computerorvideo source offand then onagain. Displaying FromaPC Laptop Displaying FromaMac Laptop Parent topic:Solving ImageorSound Problems Displaying FromaPC Laptop If you seetheNo Signal message whenyoudisplay fromaPC laptop, youneed toset upthe laptop to display onanexternal monitor. 166
1. Hold down thelaptops Fnkey and press thekey labelled withamonitor iconorCRT/LCD .(See your laptop manual fordetails.) Waitafew seconds foranimage toappear. 2. Todisplay onboth thelaptops monitorandtheprojector, trypressing thesame keysagain. 3. Ifthe same image isnot displayed bythe laptop andprojector, checktheWindows Displayutilityto make suretheexternal monitorportisenabled. (Seeyourcomputer orWindows manualfor instructions.) 4. Ifnecessary, checkyourvideo cardsettings andsetthe multiple displayoptiontoClone . Parent topic:Solutions WhenNo Signal Message Appears Displaying FromaMac Laptop If you seetheNo Signal message whenyoudisplay fromaMac laptop, youneed toset upthe laptop for mirrored display.(Seeyourlaptop manual fordetails.) 1. Open theSystem Preferences utilityandselect Displays . 2. Select theVGA Display orColor LCDoption, ifnecessary. 3. Click theArrange orArrangement tab. 4. Select theMirror Displays checkbox. Parent topic:Solutions WhenNo Signal Message Appears Solutions WhenNot Supported Message Appears If the Not Supported messageappears,trythe following solutions: • Make surethecorrect inputsignal isselected onthe Signal menu. • Make surethecomputers displayresolution doesnotexceed theprojectors resolutionandfrequency limit. Ifnecessary, selectadifferent displayresolution foryour computer. (Seeyourcomputer manual for details.) Parent topic:Solving ImageorSound Problems Related references Input Signal Settings -Signal Menu Supported VideoDisplay Formats Solutions WhenOnlyaPartial ImageAppears If only apartial computer imageappears, trythe following solutions: • Press theAuto button onthe remote controltooptimize theimage signal. 167
• Try adjusting theimage position usingthePosition menusetting. • Press theAspect buttononthe remote controltoselect adifferent imageaspect ratio. • Ifyou zoomed intoorout ofthe image usingtheE-Zoom buttons,presstheEsc button twicetoreturn to afull display. • Check yourcomputer displaysettings todisable dualdisplay andsetthe resolution withinthe projectors limits.(Seeyourcomputer manualfordetails.) • Check theresolution assignedtoyour presentation filestosee ifthey arecreated foradifferent resolution thanyouareprojecting in.(See yoursoftware helpfordetails.) Parent topic:Solving ImageorSound Problems Related references Input Signal Settings -Signal Menu Supported VideoDisplay Formats Solutions WhentheImage isNot Rectangular If the projected imageisnot evenly rectangular, trythe following solutions: • Ifthe projector isnot mounted onthe wall orceiling, placeitdirectly infront ofthe center ofthe screen, facing itsquarely, ifpossible. • Adjust theQuick Corner orKeystone settingtocorrect theimage shape. Parent topic:Solving ImageorSound Problems Related references Projector FeatureSettings -Settings Menu Related tasks Correcting ImageShape withtheKeystone Buttons Correcting ImageShape withQuick Corner Solutions WhentheImage Contains NoiseorStatic If the projected imageseems tocontain electronic interference (noise)orstatic, trythe following solutions: • Check thecables connecting yourcomputer orvideo source tothe projector. Theyshould be: • Separated fromthepower cordtoprevent interference • Securely connected atboth ends 168
• Not connected toan extension cable • Check thesettings onthe projectors Signalmenutomake suretheymatch thevideo source. If available foryour video source, adjusttheProgressive andNoise Reduction settings. • Select acomputer videoresolution thatiscompatible withtheprojector. • Ifyou areprojecting fromacomputer, presstheAuto button onthe remote controltoautomatically adjust theTracking andSync settings. • Ifyou adjusted theimage shape usingtheprojector controls,trydecreasing theSharpness settingto improve imagequality. • Ifyou connected anextension powercable,tryprojecting withoutitto see ifitcaused interference in the signal. Parent topic:Solving ImageorSound Problems Related references Input Signal Settings -Signal Menu Supported VideoDisplay Formats Related tasks Displaying FromaPC Laptop Displaying FromaMac Laptop Solutions WhentheImage isFuzzy orBlurry If the projected imageisfuzzy orblurry, trythe following solutions: • Adjust theimage focus. • Clean theprojector lens. • Position theprojector closeenough tothe screen, anddirectly infront ofit. • Position theprojector sothe keystone adjustment angleisnot sowide thatitdistorts theimage. • Adjust theSharpness settingtoimprove imagequality. • Ifyou areprojecting fromacomputer, presstheAuto button onthe remote controltoautomatically adjust thetracking andsync. Ifany bands oroverall blurriness remains,displayauniformly patterned image onthe screen andmanually adjusttheTracking andSync settings. Parent topic:Solving ImageorSound Problems Related references Input Signal Settings -Signal Menu 169
Image Quality Settings -Image Menu Projection Distance Related tasks Focusing theImage UsingtheFocus Ring Cleaning theLens andReceiver Window Solutions WhentheImage Brightness orColors areIncorrect If the projected imageistoo dark orlight, orthe colors areincorrect, trythe following solutions: • Press theColor Mode button onthe remote controltotry different colormodes forthe image and environment. • Adjust theavailable settingsonthe Image menuforthe current inputsource, suchasBrightness , Contrast ,Tint ,Color Adjustment ,and/or ColorSaturation . • Make sureyouselected thecorrect inputsource onthe Signal menu. • Make sureallthe cables aresecurely connected tothe projector andyour video device. Ifyou connected longcables, tryconnecting shortercables. • Ifthe colors areincorrect fromavideo source, makesureyouselected thecorrect VideoSignal setting. • Ifyou areusing theECO Power Consumption setting,tryselecting Normalinthe Settings menu. • Ifthe image hasbeen progressively darkening,youmay need toreplace theprojector lampsoon. Parent topic:Solving ImageorSound Problems Related concepts Projector LampMaintenance Related references Input Signal Settings -Signal Menu Image Quality Settings -Image Menu Projector FeatureSettings -Settings Menu Solutions WhenThere isNo Sound orLow Volume If there isno sound whenyouexpect itor the volume istoo low, trythe following solutions: • Adjust theprojectors volumesettings. • Press theA/V Mute button onthe remote controltoresume videoandaudio ifthey were temporarily stopped. 170