Epson Gts85 User Manual

							
 
Home > Solving Problems 
Paper Feeding Problems
Paper Jams in the scanner 
Double feed error is detected 
Paper Jams in the scanner
If paper jams inside the scanner, follow the steps below to remove jamme\
d paper.
Turn off the scanner.
Remove all paper from the input tray.
Pull the cover open lever and open the scanner cover.
Remove the jammed paper. 
						

							
Note:
Remove any pages remaining inside the scanner.
If more of the paper extends into the output tray, gently pull the paper\
 out in the direction 
shown. 
Close the scanner cover. 
						

							
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Double feed error is detected
When the double feed error is detected even when the error does not occu\
r, try the following solution.Click Configuration in the Epson Scan window, select Detect Double Feed check box, then select Standard 
as the Paper Thickness. (The Detect Double Feed setting is turned off by default. When turned on, the default 
setting is Standard.)
If the error does not clear, deselect Detect Double Feed check box.
See Epson Scan Help for details.
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Home > Solving Problems 
Scanning Problems
Preview is not available 
Scanning Takes a Long Time 
ISIS Driver is not Installed 
The terms on the LCD screen are not displayed in your language 
Preview is not available
Preview function is not available when you select Auto or Auto (Card/Business Card) as the Size setting.Top
 
Scanning Takes a Long Time
Try scanning your original at a lower resolution setting to speed up sca\
nning. See Selecting the Scan 
Resolution for instructions. 
Computers with USB 2.0 (high speed) ports can scan faster than those w\
ith USB 1.1 ports. If you are using a 
USB 2.0 port with your scanner, make sure it meets the system requiremen\
ts. See System Requirements for 
details.Top
 
ISIS Driver is not Installed
Insert the Epson scanner software CD-ROM into your computer.
You see the CD Installer screen.
Select EMC ISIS driver check box in the Software Select window, then click Install.
Follow the on-screen instructions to install the ISIS driver.
For detailed instruction refer to the User’s Guide that came with you\
r software.
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The terms on the LCD screen are not displayed in your language 
						

							
If the language displayed on the LCD screen is not your language, follow\
 the steps below to select the language.
Press and hold both the  Up arrow and  Down arrow button for three seconds.
Press the  Up arrow or  Down arrow button to select the language.
Press the  Start button to set the language.Top
  
						

							
 
Home > Solving Problems 
Scan Quality Problems
You See Only a Few Dots in Your Scanned Image 
A Line or Line of Dots Always Appears in Your Scanned Images 
Straight Lines in Your Image Come Out Crooked 
Your Image Is Distorted or Blurred 
Colors Are Patchy or Distorted at the Edges of Your Image 
Your Scanned Image Is Too Dark 
Ripple Patterns Appear in Your Scanned Image 
Characters Are Not Recognized Well When Converted into Editable Text (O\
CR) 
Scanned Colors Differ From the Original Colors 
Blank Pages Appear in Your Scanned Image 
The edges of your original are not scanned 
You See Only a Few Dots in Your Scanned Image
When scanning with the Black & White setting, change the Threshold setting. See Adjusting the Color and Other 
Image Settings for instructions.Top
 
A Line or Line of Dots Always Appears in Your Scanned Images
The glass surface inside the scanner may need cleaning. Clean the glass \
surface inside the scanner. See 
Cleaning Inside the Scanner. 
If you still have the problem, the glass surface inside the scanner may \
be scratched. Contact Epson for support. 
Make sure the scanning plastic card does not have shiny surfaces. If you\
 scan plastic cards with shiny surfaces, 
a line may appear.Top
 
Straight Lines in Your Image Come Out Crooked
Make sure the document lies perfectly straight in the input tray.
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Your Image Is Distorted or Blurred
Make sure your document is not wrinkled or warped. 
						

							
Make sure you do not move the document, or your scanner while scanning.
Make sure the scanner is placed on a flat, stable surface.
Select Unsharp Mask check box. See Adjusting the Color and Other Image Settings for instructions.Top
 
Colors Are Patchy or Distorted at the Edges of Your Image
If your document is very thick or curled at the edges, cover the edges w\
ith paper to block external light as you scan. Top
 
Your Scanned Image Is Too Dark
Check the Brightness setting. See Epson Scan Help for details. 
Check the brightness and contrast settings of your computer monitor.Top
 
Ripple Patterns Appear in Your Scanned Image
A ripple or cross-hatch pattern (called moiré) may appear in a scan\
ned image of a printed document. It is caused by 
interference from the differing pitches in the scanner’s screen and t\
he halftone screen in your original.
Original image Descreening applied
Select the Descreening check box. See Adjusting the Color and Other Image Settings for instructions.
Select a lower resolution setting. See Selecting the Scan Resolution for instructions.
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Characters Are Not Recognized Well When Converted into Editable Text (O\
CR)
Make sure the document lies perfectly straight in the input tray.
Select the Text Enhancement check box.
Adjust the Threshold setting. Select Black & White as the Image Type setting. Then try adjusting the 
Threshold setting. See Converting Scanned Documents Into Editable Text for instructions. 
						

							
Check your OCR software manual to see if there are any settings you can \
adjust in your OCR software.Top
 
Scanned Colors Differ From the Original Colors
Make sure the Image Type setting is correct. See Scanning Documents for instructions.
Make sure to enable the Embed ICC Profile setting. In the File Save Settings window, select JPEG or TIFF as 
the Type setting. Click Options, then select the Embed ICC Profile check box. To access the File Save Settings 
window, see Selecting File Save Settings.
Printed colors can never exactly match the colors on your monitor becaus\
e printers and monitors use different 
color systems: monitors use RGB (red, green, and blue) and printers ty\
pically use CMYK (cyan, magenta, yellow, 
and black).Top
 
Blank Pages Appear in Your Scanned Image
Select Skip Blank Pages check box in the Configuration window.
See Epson Scan Help for details.
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The edges of your original are not scanned
If the edges of your original are not scanned correctly, set the Size to\
 Auto or Auto (Card/Business Card), click the 
Configuration button, and then adjust the cropping area in Crop Margins for Size “Auto”.
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Home > Solving Problems 
Uninstalling Your Scanning Software
For Windows 
For Mac OS X 
You may need to uninstall and then reinstall your scanner software to so\
lve certain problems or if you upgrade your 
operating system.
For Windows
Note:
For Windows 7 and Vista, you need an administrator account and password \
if you log on as a 
standard user.
For Windows XP, you must log on to a Computer Administrator account.
Turn off the scanner.
Disconnect the scanner’s interface cable from your computer.
Do one of the following.
Windows 7 and Vista: Click the start button and select Control Panel.
Windows XP: Click Start and select Control Panel.
Do one of the following.
Windows 7 and Vista: Click Uninstall a program from the Programs category.
Windows XP: Double-click the Add or Remove Programs icon.
Select the software you want to uninstall such as EPSON Scan, your scann\
er’s Manual, and the application from 
the list displayed.
Do one of the following.
Windows 7: Click Uninstall/Change.
Windows Vista: Click Uninstall/Change, and then click Continue in the User Account Control window.
Windows XP: Click Change/Remove.
When the confirmation window appears, click Yes.
Follow the on-screen instructions. 
						

							
In some cases, a message may appear to prompt you to restart your comput\
er. If so, make sure I want to 
restart my computer now is selected and click Finish.Top
 
For Mac OS X
Note:
To uninstall applications you must log on to a Computer Administrator ac\
count. You cannot uninstall 
programs if you log on as a Limited account user.
To remove Epson Scan, insert your Epson CD. In the Epson folder, open the Common folder. Click Epson Scan and 
select your scanner model. Double-click Epson Scan Uninstaller to remove the driver. Top