Epson Stylus Pro 11880 User Manual
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5-141 Maintaining and Transporting the Printer|141 5. Remove the printer from the stand. First make sure the front casters are locked. 6. Remove the four wing nuts and lock washers securing the printer to the stand (underneath the printer). Keep them in a safe place. 7. Lift the printer using the hand grips where provided. (See the stickers located near the rear hand grips for the correct holding position.) 8. Keep the printer level while moving it. See page 142 for information about setting up the printer after transporting it. To ship the printer a longer distance, you should repack it using the original box and packing materials. WARNING: Do not attempt to lift the printer with fewer than 4 people.
5-142 142|Maintaining and Transporting the Printer Moving the Printer on the Stand When you need to move the printer a short distance, such as within the same building, you can roll the printer on its casters. 1. Make sure the printer is turned off and the carriage is in the home position (on the far right). If not, turn the printer back on, wait until the carriage moves to the home position, then turn off the printer. 2. Disconnect the power cord and interface cable. 3. Remove all paper and the roll paper spindle and close the roll paper cover. Make sure the front cover is closed. 4. Unlock the front casters. 5. Carefully roll the printer to its new location. Lock the casters after moving. Setting Up the Printer After Transportation Setting up the printer after transporting it is almost identical to setting it up for the first time. Keep in mind that the first time you start printing after moving the printer, the print head nozzles may be clogged—especially if the printer hasn’t been turned on for a long time. You may need to run a cleaning cycle (page 122) and realign the print head (page 126) to ensure good print quality. If you are not using the printer on a regular basis, turn it on at least once a month and leave it on for several minutes. If the nozzles are still clogged after three cleaning cycles, run a power cleaning cycle as described on page 125. If you are not planning to use the printer for a long period of time, cover it with a non-static cloth to protect it from dust. Caution: Do not roll the printer on angled or uneven surfaces.
143 143 As you use your printer, you may occasionally experience a problem. You can diagnose the problem following the guidelines in this chapter or check the FAQ at www.proimaging.epson.com. Then try the most likely solutions until the problem is fixed. This chapter provides instructions for the following: Diagnosing problems Checking error messages and lights Improving print quality Solving operational problems Solving miscellaneous printing problems Solving paper problems, including clearing paper jams Uninstalling and reinstalling the printer driver Diagnosing Problems The printer includes a number of ways to help you diagnose problems: To identify the most common problems, check the messages and lights on the control panel. See pages 144 through 149 for more information. If you’re using the Epson printer driver and Status Monitor utility, check your software for error messages. See Chapter 4 or 5 for more information. To determine whether the problem is caused by the printer itself, print a status sheet from the control panel. See page 120 for instructions. Review the FAQ at www.proimaging.epson.com for possible solutions. If none of the suggested solutions in this chapter solve your problem, contact Epson as described under “Where To Get Help” on page 10. Chapter 6: Solving Problems
6-144 144|Solving Problems Checking Error Messages and Lights The control panel includes various lights and an LCD display to indicate the status of the printer: When your ink or paper runs out or a problem occurs, a message appears on the LCD display, and the lights on the control panel come on or flash. The following table lists the messages in alphabetical order and includes an explanation and instructions for correcting the problem. LCD display Power button Pause or reset button and light Ink lightPaper source or cut button Paper lightMenu or cleaning button Paper feed up button Paper feed down button Enter or barcode button Take-up reel buttons Power light Message ExplanationResponse BORDERLESS ERROR LOAD THE SUPPORTED PAPER SIZE OR LOAD PAPER PROPERLYThe borderless setting is selected, and paper that doesn’t support borderless printing is selected, or paper is not loaded correctly.Press and hold the Pause button for 3 seconds to cancel the print job. Change the setting in the printer driver or load different paper. Make sure paper is loaded correctly. CARRIAGE LOCKED RELEASE THE CARRIAGE LOCKThe print head is locked. Remove the brackets securing the print head; see page 31. CLEANING ERROR PRESS PAUSE BUTTONHead cleaning did not clear the nozzles.Run the head cleaning utility again. If the nozzles are still clogged, contact Epson. CLEANING ERROR REMOVE THICK PAPERPaper is too thick for head cleaning. Release the paper lever to remove the paper, then reset the lever. Head cleaning starts automatically. After cleaning, reload paper.
6-145 Solving Problems|145 CLEANING ERROR PRESS THE BUTTON IT IS RECOMMENDED TO EXECUTE CLEANING AGAINThe nozzles are still clogged.Press the Pause button, then run another cleaning cycle. COMMAND ERROR CHECK DRIVER SETTINGSYou may be using the wrong printer driver. Damaged data was sent to the printer or the data has an incorrect command.Press and hold the Pause button for 3 seconds to cancel the print job. Make sure the correct driver is installed. CANNOT OPEN COVERSomething is obstructing the ink bay cover.Move the obstruction. F/W INSTALL ERROR UPDATE FAILED RESTART THE PRINTERFirmware update failed. Restart the printer, then update the firmware again; see page 37 for instructions. FRONT COVER OPEN CLOSE FRONT COVERThe front cover is open. Close the cover. INK CARTRIDGE INSTALL INK CARTRIDGEThis message appears during cartridge replacement.Install the ink cartridge. INK CARTRIDGE REPLACE INK CARTRIDGEThe cartridge is expended. Replace the cartridge with a new one. INK CARTRIDGE PLEASE USE GENUINE EPSON INK CARTRIDGESA non-Epson ink cartridge is installed. Replace the cartridge with a genuine Epson ink cartridge. INK CARTRIDGE NON-GENUINE CARTRIDGE MAY NOT PERFORM AT OPTIMUM. CONTINUE?A non-Epson ink cartridge is installed. Replace the cartridge with a genuine Epson ink cartridge. INK CARTRIDGE DO YOU ACCEPT THIS? A non-Epson ink cartridge is installed. Press the r button to decline and replace the cartridge with a genuine Epson ink cartridge. Pressing the l button to accept may cause damage not covered by your warranty. INK CARTRIDGE ERROR CHECK CARTRIDGEYou tried to install the wrong ink cartridge.If you are replacing ink cartridges, check the package and product code. Replace the cartridge with a genuine Epson ink cartridge. Message ExplanationResponse
6-146 146|Solving Problems INK CARTRIDGE ERROR PLEASE INSTALL THE CORRECT CARTRIDGEYou tried to install an ink cartridge that cannot be used with this printer.If you are replacing ink cartridges, check the package and product code. Replace the cartridge with a genuine Epson ink cartridge. INK CARTRIDGE ERROR REPLACE CARTRIDGEInk cartridge may be damaged or affected by condensation.If the cartridge is very cold, wait for at least 4 hours until it warms up. Try reinstalling the cartridge. If the error still appears, install a new cartridge. INK COVER OPEN CLOSE INK COVERThe indicated ink compartment cover needs to be closed.Close the ink compartment cover. INK LOWInk cartridge(s) are nearly expended (printing continues).Make sure you have replacement cartridges available; see page 127. Print quality may decline when ink is low. LEVER RELEASED LOAD PAPERPaper is not loaded. Load paper. LEVER RELEASED LOWER THE PAPER SET LEVERPaper lever is released. Push the lever back to the secured position. MAINT TANK ERROR REPLACE THE XXX MAINTENANCE TANKThe maintenance tank indicated is not installed correctly. Replace the maintenance tank. MANT TANK FULL REPLACE THE XXX MAINTENANCE TANKThe maintenance tank indicated is full.Note which tank is full and replace it; see page 135. MAINTENANCE PLEASE USE GENUINE EPSON MAINT TANKA non-Epson ink maintenance tank is installed. Replace the tank with a genuine Epson maintenance tank. MAINTENANCE NON-GENUINE MAINT TANK MAY NOT PERFORM AT OPTIMUM. CONTINUE?A non-Epson maintenance tank is installed. Replace the tank with a genuine Epson maintenance tank. MAINTENANCE DO YOU ACCEPT THIS? A non-Epson maintenance tank is installed. Press the r button to decline and replace the tank with a genuine Epson maintenance tank. Pressing the l button to accept may cause damage not covered by your warranty. Message ExplanationResponse
6-147 Solving Problems|147 MAINTENANCE REQUESTA printer part may need to be replaced soon. Note the code number and contact Epson as described on page 10. MAINTENANCE TANK NEARLY FULLThe indicated tank is almost full.Although you can continue printing, you should replace the tank as soon as possible. NO CARTRIDGE INSTALL INK CARTRIDGEInk cartridge(s) not installed.Install ink cartridge(s); see page 127. NO MAINTENANCE TANK INSTALL THE XXX MAINTENANCE TANKThe indicated maintenance tank is not installed. Make sure the maintenance tank is fully inserted; see page 135. NOT ENOUGH CAPACITY REPLACE THE XXX MAINTENANCE TANKThe indicated tank is almost full.Although you can continue printing, you should replace the tank as soon as possible. NOT ENOUGH INK REPLACE INK CARTRIDGE WITH A NEW ONEThe ink cartridge is nearly expended.Replace the ink cartridge; see page 127. NOZZLE CHECK ERROR PRESS THE BUTTON Nozzle check cannot be executed.Press the Pause button to clear the error, then try the nozzle check again. Or cancel the nozzle check from the computer and restart the printer. PAPER CUT ERROR PRESS THE MENU BUTTON TO MOVE THE CUTTER TO REPLACEMENT POSITIONRoll paper was not cut correctly.Release the paper lever and cut the paper manually. Reload paper if necessary. PAPER CUT ERROR REMOVE UNCUT PAPERRoll paper was not cut correctly. The cutter may be blunt.Release the paper lever and cut the paper manually. Reload paper if necessary. Reinstall or replace the cutter blade if necessary; see page 132. PAPER EJECT ERROR REMOVE PAPER FROM PRINTERPaper remains in the printer.Release the paper lever and remove the paper. PAPER ERROR LOAD PAPER PROPERLYPaper is not loaded correctly.Release the paper lever and reload paper. PAPER LOWThe paper roll is almost finished.Replace the roll paper. Message ExplanationResponse
6-148 148|Solving Problems PAPER JAM REMOVE PAPERPaper has jammed in the printer.Release the paper lever and remove the jammed paper; see page 156. Do you need to turn the printer off and then back on? PAPER OUT LOAD PAPERPaper ran out or is not ejected correctly.Load paper. If paper is not ejected, release the paper lever and remove the paper. PAPER SENSOR ERROR PRESS THE BUTTON LOAD THE CORRECT PAPERThe paper does not match the media type selected for auto head alignment.Press the Pause button, then load the right paper (or change the media type selection). PAPER SENSOR ERROR PRESS THE BUTTON LOAD DIFFERENT PAPERThe paper does not match the media type selected for head alignment.Press the Pause button, then load the right paper (or change the media type selection). PAPER SETTING ERROR CHECK PAPER SOURCE IN THE DRIVER SETTINGS AND LOAD PAPER CORRECTLYThe wrong paper source (roll or sheet) is selected.Check the Source setting in the printer driver and make sure the paper is loaded correctly. PAPER SETTING ERROR LOAD CUT SHEET PAPERRoll paper is loaded, but cut sheet is selected.Make sure the setting matches the paper in the printer, or load the correct paper. Press the Pause button to start printing. PAPER SETTING ERROR LOAD ROLL PAPERA sheet is loaded, but roll paper is selected.Make sure the setting matches the paper in the printer, or load the correct paper. Press the Pause button to start printing. PAPER SIZE ERROR LOAD CORRECT SIZE PAPERThe size of the paper in the printer doesn’t match the image size. Make sure the size matches the paper in the printer, or load the correct paper. PAPER SKEW LOAD PAPER PROPERLYPaper is not loaded straight.Release the lever and load the paper correctly. Then return the lever to the locked position. PRINTER ERROR RESTART THE PRINTERYou tried to print while an error condition was present.Press the P Power button to turn off the printer. Wait 30 seconds, then turn it back on. REMOVE ROLL PAPER RAISE THE PAPER SET LEVER AND REMOVE PAPERRoll paper is not removed from the printer.Release the paper lever and remove roll paper from the printer. Message ExplanationResponse
6-149 Solving Problems|149 Improving Print Quality You can often improve print quality by doing the following: Run a nozzle check and cleaning cycle. See page 122 for instructions. Align the print head. See page 126 for instructions. When you send a print job, make sure your print options are set correctly. For more information, see Chapter 3 (Macintosh) or Chapter 4 (Windows). If none of these suggestions help, try the solutions on the following pages. SERVICE CALL ERROR NNNNIf 1133 or 1137 appear, the print head may be locked. If 3000 appears, the printer is not plugged in correctly. A serious error may have occurred.Remove the brackets securing the print head; see page 31. Turn the printer off. Unplug the printer and wait 30 seconds. Then plug it in correctly and turn it back on. Try turning the printer on and off a few times. If the message remains, contact Epson as described on page 10. TAKE-UP DISCONNECTED SET AUTO TAKE-UP REEL SYSTEM IN PRINTER AND RESTART THE PRINTERThe auto take-up reel is not installed.Install the auto take-up reel correctly. See page 25. TAKE-UP ERROR SET PAPER PROPERLY IN AUTOMATIC TAKE-UP REEL SYSTEMPaper is not set up correctly in the auto take-up reel.Set up the paper correctly on the auto take-up reel. See page 29. TAKE-UP ERROR IS ANYTHING OBSTRUCTING THE TAKE-UP REEL SENSOR SYSTEM? LOAD PAPER AGAINSomething may be obstructing the sensor. Make sure nothing is obstructing the sensor system. Set up the paper correctly on the auto take-up reel. See page 29. Message ExplanationResponse
6-150 150|Solving Problems ProblemSolution Your print has horizontal banding.◗Check the ink indicators and light to see if you are low on ink. Replace ink cartridges if necessary, as described on page 127. ◗Run a nozzle check and cleaning cycle. See page 122 for instructions. ◗Turn off High Speed in your printer settings. ◗Make sure the Media Type setting in the printer software is correct for the media you’re printing on. ◗If you’re using cut sheet media, make sure the printable side is face up. ◗Choose a higher resolution, such as SuperPhoto - 2880dpi. ◗If you’re using a third-party RIP and non-Epson media, see if the RIP provides a method for adjusting the paper feed. Try adjusting your paper configuration settings (page 82 for Mac OS X or page 109 for Windows). Check these settings: ◗Make sure the Paper Thickness setting is correct for the paper you’re printing on. ◗Use the Paper Feed Adjustment to tune out banding. Reduce the value for white lines, and increase it for overlapping dark lines. ◗If you’ve created a custom paper configuration, be sure to return the setting to standard when you’re done using it. See page 69. Your print is grainy, or has misregistration or ghosting.◗Check the ink indicators and light to see if you are low on ink. Replace ink cartridges if necessary, as described on page 127. ◗Run a nozzle check and cleaning cycle. See page 122 for instructions. ◗Align the print head, as described on page 126. ◗Make sure the Media Type setting in the printer software is correct for the media you’re printing on. ◗If you’re using cut sheet media, make sure the printable side is face up. ◗Choose a higher resolution, such as 2880 dpi. ◗Turn off High Speed in your printer settings. You may need to adjust your paper configuration settings (page 82 for Mac OS X or page 109 for Windows). Check these settings: ◗Make sure Paper Thickness setting is correct for the paper you’re printing on. ◗If you’ve created a custom paper configuration, be sure to return the setting to standard when you’re done using it. See page 69.