Epson Stylus Pro 11880 User Manual

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Colors are incorrect or 
missing.◗Make sure the Media Type setting in the printer software is correct for the media 
you’re printing on.
◗If you are using the color management features in Photoshop or another 
application, you must turn off color management in the printer driver. See page 81 
(Mac OS X) or page 100 (Windows).
◗Adjust the Color Density setting in the Paper Configuration utility.
◗If you’re using a third-party RIP or non-Epson media, custom color profiles will give 
you the best color reproduction.
◗If you’re using cut sheet media, make sure the printable side is face up.
◗Run a nozzle check and cleaning cycle; see page 122.
◗Check the expiration date printed on each of the ink cartridges. If the cartridge is 
too old, replace it as described on page 127. 
◗Check the ink indicators and light, and replace ink cartridges if your ink supply is 
low, as described on page 127.
◗Make sure color settings in your application or printer software are correct.
Your print has gaps or 
appears faint.◗Check the expiration date printed on each of the ink cartridges. If the cartridge is 
too old, replace it as described on page 127. 
◗Make sure the Media Type setting in the printer software is correct for the media 
you’re printing on.
◗Run a nozzle check and cleaning cycle (see page 122). 
◗Check the ink indicators and light and replace ink cartridges if your ink supply is low, 
as described on page 127.
◗The paper thickness setting is not correct for the paper you’re printing on. Use your 
printer software (page 82 for Mac OS X or page 109 for Windows) to choose the 
correct setting. When you’re done printing with a custom paper configuration, be 
sure to return the setting to standard. 
◗The platen gap setting is too wide. Use the Menu system to change the setting to 
STANDARD, or to NARROW if printing on very thin paper. See page 68 for 
instructions.
ProblemSolution 
 
						

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Your print appears 
blurry or smeared.◗Make sure the Media Type setting in the printer software is correct for the media 
you’re printing on.
◗If you’re printing on non-Epson media, you may need to adjust the paper thickness 
setting, drying time, or color density. Use your printer software (page 82 for 
Mac OS X or page 109 for Windows) to choose the correct setting. When you’re 
done printing with a custom paper configuration, be sure to return the setting to 
standard (STD). 
◗Your paper doesn’t meet the required specifications or wasn’t stored in a dry, 
humidity-free environment. Load new paper.
◗If you’re using cut sheet media, make sure the printable side is face up.
◗Ink has leaked into the paper path. Wipe the paper path area of the printer with a 
soft, clean cloth. See page 138 for cleaning instructions.
◗Turn off High Speed in your printer settings.
◗The platen gap setting is too narrow. Use the control panel to change the setting to 
WIDE or WIDER. See page 68 for instructions.
◗Run a nozzle check and cleaning cycle (see page 122).
◗Make sure you don’t open the front cover during printing. This causes the carriage 
to stop, and may cause uneven color.
The bottom edge of 
your print is smeared.◗The paper is curled toward the printable side. Flatten the paper or curl it toward the 
other side. 
◗Make sure the Media Type setting in your printer software is correct for the media 
you’re printing on.
◗If you’re printing on non-Epson media, you may need to adjust the paper thickness 
setting or drying time. Use your printer software (page 82 for Mac OS X or 
page 109 for Windows) to choose the correct setting. When you’re done printing 
with a custom paper configuration, be sure to return the setting to standard (STD). 
◗If printing on thick paper, the platen gap setting may be incorrect. Use the control 
panel to change the setting to WIDE or WIDER; see page 68.
The printed surface is 
scuffed or soiled.◗If printing on thick paper, the platen gap setting may be incorrect. Use the control 
panel to change the setting to WIDE or WIDER; see page 68.
ProblemSolution 
 
						

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Solving Operational Problems
If you can’t turn the printer on, if it stops printing unexpectedly, or if 
nothing prints, check the following: 
Paper is loaded correctly. 
The printer is plugged securely into a working electrical outlet that’s not 
controlled by a switch or timer.
The interface cable is securely connected to the printer and your system.
The voltage supplied by the electrical outlet matches the voltage on the 
printer’s rating label. If not, turn off the power and unplug the power 
cord immediately. Contact Epson for assistance; see page 10 for details.
If none of these suggestions help, try the solutions below.
ProblemSolution
The printer stops 
printing 
unexpectedly.◗If the 
 Pause light is flashing, the printer is performing a maintenance procedure or 
waiting for ink to dry. Check the display message and lights on the control panel. 
Wait until the 
 Pause light stops flashing.
◗Check the display message and lights on the control panel to see if an error has 
occurred. Follow the instructions for the messages beginning on page 144.
The printer sounds as 
if it’s printing, but 
nothing prints.◗Follow the instructions beginning on page 122 to clean the print head.
◗Try running a power cleaning cycle; see page 125.
◗Communication between the network and printer may have been momentarily 
interrupted. Check your network settings.
Nothing prints. ◗Turn off the printer and computer. Make sure the interface cable is securely plugged 
in. Then restart the printer and computer.
◗Make sure the interface cable meets the required specifications; see page 11 or 12.
◗The printer port setting doesn’t match the printer connection port (Windows).
Right-click the icon for your printer in the Windows Control Panel, then select 
Properties. Click the Ports tab and make sure your printer port is selected.
◗Download and install the latest driver for Macintosh or Windows from the Epson 
website at www.proimaging.epson.com.
 
						

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Solving Miscellaneous Printing Problems
If your printouts are not what you expected, try the suggestions below:
ProblemSolution
Your print has incorrect 
margins.◗Check the page size or paper size settings in your application. Make sure they 
are within the printer’s printable area.
◗Make sure the Paper Size and Borderless settings in your printer software are 
correct for the paper you’re using.
◗Paper is loaded incorrectly. Follow the instructions in Chapter 2 to reload the 
paper. 
◗The ROLL PAPER MARGIN setting on the PRINTER SETUP menu may be 
incorrect. For best results, set the margin to 3 mm. 
◗Make sure your paper is stored correctly so that it doesn’t expand or contract 
during use. For borderless printing, make sure you use only the recommended 
paper.
Your image is inverted.◗Turn off the Flip Horizontal or Mirror Image setting in your printer software. 
See page 79 (Mac OS X) or page 107 (Windows) for instructions. 
Blank paper is printed.◗Make sure your software is installed correctly and the printer is selected. 
◗Make sure the Paper Size setting in your printer software is correct for the 
paper you’re using.
◗Make sure the Paper Source setting in your printer software is correct. 
A ruled line on your print 
appears to shift.◗Align the print head as described on page 126.
The back of your print is 
soiled.◗Make sure PAPER SIZE CHECK is on in the PRINTER SETUP menu. 
Otherwise, the printer may print beyond the edge of the paper and soil the 
inside of the printer.
The printer continues to 
feed paper after you have 
cancelled a job.◗Press the 
 Pause button on the printer to clear any print job data in the 
printer’s buffer. Then press and hold the   Pause button to reset the printer. 
Make sure the paper source is set correctly.
Roll paper cannot be cut, 
or is not cut cleanly.◗The paper cutter blade may be dull. Follow the instructions on page 132 to 
replace the blade.
◗The paper may be too thick to cut with the built-in cutter. Cut the paper with a 
matte knife. See page 43 for a list of media that cannot be used with the cutter.
◗Make sure   appears on the LCD display. If not, press the 
l Paper Source 
button to select this setting.
Color ink runs out too 
quickly, even when using 
the Advanced B&W mode◗Ink for all colors is normally consumed during head cleaning. You can save ink 
by cleaning the heads for each pair of colors separately. Use the Maintenance 
menu to select CLEAN EACH COLOR, then select the colors.
 
						

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Solving Paper Problems
If paper feed or paper jam problems occur frequently, try one or more of the 
following solutions:
For roll paper, try adjusting the Paper Suction setting. See page 69 for 
more information. You can also adjust this setting through your printer 
driver.
For heavy or thick media, follow the instructions on page 66 to load the 
media correctly.
Make sure the paper is not folded, wrinkled, or damp.
Make sure cut sheets are loaded in the “portrait” orientation. 
Make sure the printer’s environment falls within the required range of 
59 to 77 
°F (15 to 25°C), with 40 to 60% relative humidity.
Make sure the tension is set correctly on the roll paper spindle; see 
page 48. If the paper wrinkles, try using high tension.
Make sure the paper is not too thick or too thin. See pages 41 and 
160 to 162 for paper specifications.
Make sure no foreign objects are inside the paper path.
Make sure the printer isn’t located in a brightly lit area. The paper 
sensors may not operate correctly.
Printing is too slow. ◗Turn on High Speed in your printer settings.
◗Choose a lower resolution in your printer software for faster printing.
◗Clear space on your hard drive or run a defragmentation utility. 
◗Don’t run too many applications at the same time. 
◗Turn off virtual memory.
◗Add RAM to your system.
◗Make sure the Processed by Printer setting is enabled.
◗In Windows, make sure High Speed Copies is enabled in the Speed and 
Progress utility. 
ProblemSolution
 
						

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Make sure the Media Type and Paper Source settings in the printer 
software are correct.
Make sure the platen gap setting is correct for the paper or media you’re 
printing on. See page 68 for more information.
If you’re not using Epson media, use a paper configuration to adjust for 
the paper’s thickness and drying time; see page 69.
Clearing Paper Jams
When roll paper gets jammed in the printer, printing stops and you see a 
PAPER JAM message on the LCD display. Follow these steps to clear a 
paper jam:
1. Open the roll paper cover and cut the paper at the insertion slot.
2. Make sure the 
 Pause light is not flashing, then release the paper lever. 
If the paper lever is locked, press and hold the   button for 3 seconds.Caution: To avoid 
damaging the printer, 
never move the paper 
lever while the 
 Pause 
light is flashing.
 
						

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3. Rewind the paper.
4. Open the front cover if paper is jammed inside the printer.
5. Carefully pull down the jammed paper. 
6. Close the front cover, if necessary. Press the P Power button to turn the 
printer off and then back on.
7. Reload your paper.
Caution: To avoid 
damaging the printer, do 
not touch the cables 
around the print head. Be 
careful not to touch the 
roller, ink absorption pad, 
and ink tubes inside the 
printer.
 
						

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Uninstalling and Reinstalling the Printer Driver
If you need to uninstall and then reinstall the printer driver software for any 
reason, follow the instructions in the appropriate section below. 
Macintosh
1. Open the Applications folder, then the Utilities folder.
2. Double-click 
Printer Setup Utility, select your printer, and then click 
Delete.
3. Insert the printer software CD-ROM. 
4. Open the window and double-click the 
Epson installer icon.
5. Select 
Uninstall from the pull-down menu, then follow the instructions 
to uninstall the printer driver.
6. If you want to reinstall your printer software, restart your Macintosh. 
Then follow the instructions in the Printer Guide to install the software.
Windows
1. Open the Windows Control Panel.
2. Select 
Add or Remove Programs or Add/Remove Programs. 
3. Click 
EPSON Printer Software in the program list, then select 
Uninstall/Change or Change/Remove. 
4. Select your printer icon, then click 
OK. 
5. Follow the on-screen instructions to uninstall the software. When you 
see the confirmation message, click 
Yes.
If you see a prompt asking if you want to remove your personal settings 
information, click 
Yes. 
6. If you want to reinstall your printer software, restart your computer. 
Then follow the instructions in the Printer Guide to install the software. 
Tip: Check the Epson 
Pro Imaging website at 
www.proimaging.epson.
com for updated drivers 
and utilities that may 
become available.
 
						

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159
Clearing Stored Print Information
Your Epson printer stores various print information for the last nine jobs 
printed, such as print job name, computer name, date, time, number of 
prints, etc.
If you wish to clear this information (for example, before selling your Epson 
printer to another party), you may do so by running the printer’s nozzle 
check pattern nine times. See the instructions for running the nozzle check 
utility from the control panel on page 124.
Environmental
Electrical
Check the label on the back of your printer for voltage information.
Operation
Storage 
(inshippingcontainer)
Temperature50 to 95 °F 
(10 to 35 °C)
Print quality guarantee: 
59 to 77°F 
(15 to 25 °C)–4 to 104 °F 
(–20 to 40 °C)
(1 month at 104 °F)
Humidity
(without 
condensation)20 to 80% RH 
40 to 60% RH for optimum 
print quality
For optimal operation, 
humidity should be 
between 35 and 45% RH20 to 85% RH
SpecificationDescription
Input voltage range90 V to 264 V
Rated frequency range50 to 60 Hz 
Input frequency range49.5 to 60.5 Hz
Rated current1.2 to 0.6 A 
Power consumption 
(Approximate)100 W
20 W in low-power mode
1 W or less in power off mode
Chapter 7: 
Specifications
 
						

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160|Specifications
Dimensions and Weight
Printer Interfaces
USB (1.1 and 2.0 compatible)
10/100/1000 BaseT Ethernet port
Safety Approvals
Media
Roll Paper
Specification
Height46.85 inches (1,190 mm)
Width92.44 inches (2,348 mm)
Depth26.97 inches (685 mm)
Approximate weight 
(without consumables)331.1 lb (150.5 kg) 
Safety standardsUL 60950-1, CSA No. 60950-1 
EMCFCC part 15 subpart B, class A, 
CAN/CSA-CEI/IEC CISPR 22, class A
Note: Since the quality of 
any particular brand or 
type of paper may be 
changed by the 
manufacturer at any time, 
Epson cannot attest to 
the quality of any 
non-Epson brand or type 
of paper. Always test 
samples of paper stock 
before purchasing large 
quantities or printing large 
jobs.
Maximum roll width64 inches 
Maximum roll lengthUp to 148 feet for 2-inch cored media
Up to 662 feet for 3-inch cored media
Weight range64 to 260 g/sm)
Roll paper compatibilityHandles both 2- and 3-inch cored media
Maximum roll paper 
diameter4 inches (2-inch core) or 
6 inches (3-inch core)