Ford Escape 2017 Owners Manual
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Menu Item Information pertaining to the system and its software. About Documentation of the software license for the system. Software Licenses Select to restore factory defaults. This erases all personal settings and personal data. Master Reset Wi-Fi You can adjust the following: Action and Description Menu Item Enable this option to connect to Wi-Fi for SYNC 3 vehicle software updates. Wi-Fi This provides you with a list of available Wi-Fi networks within range. View Available Networks Clicking on a network from the list allows you to connect or disconnect from that network. The system may require a security code to connect. When you click the information button next to a network, more information about the network displays such as the signal strength, connection status and security type. The system alerts you when your vehicle is parked and a Wi-Fi network is within range if SYNC is not already connected. Wi-Fi Available Notifications Ambient Lighting (If Equipped) Tap a color once to active ambient lighting. This sets the color to the highest intensity. You can drag the colors up and down to increase or decrease the intensity. To switch ambient lighting off, press the active color once or drag the active color all the way down to zero intensity. Vehicle Note: You vehicle may not have all of these features. You can select the following features to update their settings. Door Keypad Code Select this button to add or erase a personal door keypad code. To add or erase a personal code, you first need to enter the five-digit factory set code. You can find this code on the owner's wallet card in the glove box or from your authorized dealer. 418 Escape/Kuga (TM2), enUSA, First Printing SYNC™ 3 (If Equipped)
Camera Settings To make adjustments using the touchscreen, select: Action and Description Message Camera Settings Then select from the following: You can enable or disable this option using the slider. Rear Camera Delay You can find more information on the rear-view camera system in the parking aids chapter of your owner manual. Onboard Modem Serial Number (ESN) Selecting this button on the settings menu shows you the ESN number for your system. You need this number for certain registrations such as Satellite Radio. Display To make adjustments using the touchscreen, select: Action and Description Menu Item Make the screen display brighter or dimmer. Brightness You can select: Mode The screen automatically switches between day and night modes based on the outside light level. Auto The screen displays with a light background to enhance daytime viewing. Day The screen displays with a darker background to make nighttime viewing easier. Night The screen goes black and does not display anything. To switch the screen back on, simply tap the screen. Off Enable this option to automatically dim the display brightness based on ambient lighting conditions. Auto Dim 419 Escape/Kuga (TM2), enUSA, First Printing SYNC™ 3 (If Equipped)
Voice Control You can adjust the voice control settings by selecting the following options.Menu Item Enable this option to remove additional voice prompts and confirmations. Advanced Mode Enable this option to have the system confirm a contacts name with you before making a call. Phone Confirmation Enable this option to have the system display a list of available voice commands when the voice button is pressed. Voice Command List Valet Mode Valet mode allows you to lock the system. No information is accessible until the system is unlocked with the correct PIN. When you select valet mode a pop up appears informing you that a four digit code must be entered to enable and disable valet mode. You can use any PIN you chose but you must use the same PIN to disable valet mode. The system asks you to input the code. Note: If the system is locked and you cannot remember the PIN, please contact the Customer Relationship Center. United States: 1-800-392-3673 Canada: 1-800-565-3673 To enable valet mode, enter your chosen PIN. The system then asks to confirm your PIN by reentering it. The system then locks. To unlock the system, enter the same pin number. The system reconnects to your phone and all of your options are available again. SYNC™ 3 TROUBLESHOOTING Your SYNC 3 system is easy to use. However, should questions arise, please refer to the tables below. To check your cell phone's compatibility, visit the Ford website. Website owner.ford.com www.syncmyride.ca www.syncmaroute.ca 420 Escape/Kuga (TM2), enUSA, First Printing SYNC™ 3 (If Equipped)
Cell phone issues Possible solution Possible cause Issue Refer to your device's manual about audio adjustments. The audio control settings on your cell phone may be affecting SYNC 3 performance. There is back- ground noise during a phone call. Try switching your cell phone off, resetting it or removing the battery, then try again. Possible cell phone malfunction. During a call, I can hear the other person but they cannot hear me. Make sure that the microphone for SYNC 3 is not set to off. Look for the microphone icon on the phone screen. To restart your system, shut down the engine, open and close the door, and then lock the door and wait for 2-3 minutes. Make sure that your SYNC 3 screen is black and the lighted USB port is off. The system may need to be restarted. During a call, I cannot hear the other person and they cannot hear me. Check your cell phone's compatibility. This is a cell phone- dependent feature. SYNC 3 is not able to down- load my phone- book. Make sure you allow SYNC 3 to retrieve contacts from your phone. Refer to your cell manual. Possible cell phone malfunction. You must switch on your cell phone and the automatic phonebook download feature on SYNC 3. Try switching your cell phone off, resetting it or removing the battery, then try again. Make sure you allow SYNC 3 to retrieve contacts from your phone. Refer to your cell manual. Limitations on your cell phone's capability. The system says "Phone- book down- loaded" but my SYNC 3 phone- book is empty or is missing contacts. If the missing contacts are stored on your SIM card, move them to your cell phone's memory. You must switch on your cell phone and the automatic phonebook download feature on SYNC 3. 421 Escape/Kuga (TM2), enUSA, First Printing SYNC™ 3 (If Equipped)
Cell phone issues Possible solution Possible cause Issue Check your cell phone's compatibility. This is a cell phone- dependent feature. I am having trouble connecting my cell phone to SYNC 3. Try switching your cell phone off, resetting it or removing the battery, then try again. Possible cell phone malfunction. Try deleting your device from SYNC 3 and deleting SYNC from your device, then trying again. Always check the security and auto accept prompt settings relative to the SYNC 3 Bluetooth connection on your cell phone. Update your cell phone's firmware. Switch the auto download setting off. Check your cell phone's compatibility. This is a cell phone- dependent feature. Text messaging is not working on SYNC 3. Try switching your cell phone off, resetting it or removing the battery, then try again. Possible cell phone malfunction. iPhone •Go to your cell phone's Settings. • Go to the Bluetooth Menu. • Press the blue circle to the right of the device named SYNC enter the next menu. • Turn Show Notifications on. • Disconnect then reconnect your iPhone from the SYNC 3 system to activate this settings update. Your iPhone is now set up to forward incoming text messages to SYNC 3. Repeat these steps for every other SYNC 3 vehicle that you connect. Your iPhone will only forward incoming text messages to SYNC 3 if the iPhone is not unlocked in the messaging application. Replying to text messages using SYNC 3 is not supported by iPhone. 422 Escape/Kuga (TM2), enUSA, First Printing SYNC™ 3 (If Equipped)
Cell phone issues Possible solution Possible cause Issue Text messages from WhatsApp and Face- book Messenger are not supported. Your cell phone must support downloading text messages through Bluetooth to receive incoming text messages. This is a cell phone- dependent feature. Audible text messages do not work on my cell phone. Because each cell phone is different, refer to your device's manual for the specific cell phone you are pairing. In fact, there can be differences between cell phones due to brand, model, service provider and software version. This is a cell phone limita- tion. USB and Bluetooth Stereo issues Possible solution Possible cause Issue Disconnect the device from SYNC 3. Try switching your device off, resetting it or removing the battery, then reconnect it to SYNC 3. Possible device malfunc- tion. I am having trouble connecting my device. Make sure you are using the manufacturer's cable. Make sure to correctly insert the USB cable into the device and your vehicle's USB port. Make sure that the device does not have an auto-install program or active security settings. Make sure your device is unlocked before connecting it to SYNC 3. The device has a lock screen enabled. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. This is a device limitation. SYNC 3 does not recognize my device when I start my vehicle. Make sure you connect the device to SYNC 3 and that you have started the media player on your device. This is a device- dependent feature. Bluetooth audio does not stream. 423 Escape/Kuga (TM2), enUSA, First Printing SYNC™ 3 (If Equipped)
USB and Bluetooth Stereo issues Possible solution Possible cause Issue The device is not connected. Make sure that all song details are popu- lated. Your music files may not contain the correct artist, song title, album or genre information. SYNC 3 does not recognize music that is on my device. Try replacing the corrupt file with a new version. The file may be corrupted. Some devices require you to change the USB settings from mass storage to media transfer protocol class. The song may have copyright protection that does not allow it to play. Convert the file to a supported format. See Entertainment (page 383). The file format is not supported by SYNC 3. Perform a master reset. See Settings (page 408). The device needs to be re-indexed. Make sure your device is unlocked before connecting it to SYNC 3. The device has a lock screen enabled. Disconnect the device from SYNC 3. Try switching your device off, resetting it or removing the battery, then connect it back to SYNC 3. This is a device limitation. When I connect my device, I sometimes do not hear any sound. To listen to Apple devices through USB, select AirPlay from the devices Control Center, then select Dock Connector. To listen to Apple devices through Bluetooth Stereo, select AirPlay from the devices Control Center, then select SYNC. 424 Escape/Kuga (TM2), enUSA, First Printing SYNC™ 3 (If Equipped)
Wi-Fi Issues Possible solution Possible cause Issue Verify password. Password error. Failed connection. Check for a poor Wi-Fi signal. Weak signal. Use a unique name for your SSID, don’t use the default name unless it contains a unique identifier, such as part of the MAC address. Multiple Access points within range with the same SSID. Position the vehicle close to the hotspot with the front of the vehicle facing the hotspot direction and remove obstacles if possible. Other Wi-Fi, Bluetooth, microwave and cordless phones may cause interference. Weak signal probably due to distance from the hotspot, obstruction or high interference. Disconnecting after successful connection. If the vehicle is equipped with heated windshield, try positioning the vehicle so that the windshield is not facing the hotspot. If you have metallic window tinting There may be an obstruction between SYNC 3 and the hotspot. Poor signal seen by SYNC 3 despite being near a hotspot. but not on the windshield, position the vehicle to face the hotspot. If all windows are tinted, you can open the windows in the direction of the hotspot if that is feas- ible. Try to remove other obstructions that may impact signal quality such as opening the garage door. Please set the network to visible and try again. The hotspot was defined as a hidden network. A hotspot is not listed in the list of available networks. 425 Escape/Kuga (TM2), enUSA, First Printing SYNC™ 3 (If Equipped)
Wi-Fi Issues Possible solution Possible cause Issue SYNC 3 currently does not provide a hotspot SYNC 3 does not currently provide a hotspot. SYNC 3 is not seen when searching for Wi-Fi networks from your phone or other devices. Check the signal quality (under network details), if SYNC 3 indicates good or excellent, test with another high-speed equipped hotspot where the environ- ment is more predictable. Poor signal strength, too far from the hotspot, hotspot is supporting multiple connections, slow Internet connection or other prob- lems. Software download takes too long. Test the connection with another device, if the hotspot requires a subscrip- tion, you may contact the service provider. It is possible that there is no new software. The connected hotspot may be a managed one and it requires either a subscrip- tion or agreeing to the terms and conditions. SYNC 3 seems to connect with a hotspot and the signal strength is excellent but the software is not being updated. AppLink issues Possible solution(s) Possible cause(s) Issue Make sure you have a compatible smartphone; an Android with OS 2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher. Additionally, make sure you You did not connect an Applink Compatible phone to SYNC 3. AppLink Mobile Applica- tions: When I select "Find New Apps," SYNC 3 does not find any applications. pair and connect your phone 426 Escape/Kuga (TM2), enUSA, First Printing SYNC™ 3 (If Equipped)
AppLink issues Possible solution(s) Possible cause(s) Issue to SYNC 3 in order to find AppLink-capable apps on your device. iPhone users must also connect to a USB port with an Apple USB cable. Make sure you have down- loaded and installed the latest version of the app from your phone's app store. Make sure the app is running on your phone. Some apps AppLink-enabled apps are not installed and running on your mobile device. My phone is connected, but I still cannot find any apps. require you to register or login to the app on the phone before using them with AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settings menu on the phone. Closing and restarting apps may help SYNC 3 find the application if you cannot discover it inside the vehicle. On an Android device, if apps have an 'Exit' or 'Quit' Sometimes apps do not properly close and re-open their connection to SYNC 3, over ignition cycles, for example. My phone is connected, my app(s) are running, but I still cannot find any apps. option, then select it and restart the app. If the app does not have that option, select the phone's settings menu and select 'Apps', then find the particular app and choose 'Force stop.' Do not forget to restart the app afterward, then select "Find New Apps" on SYNC 3. 427 Escape/Kuga (TM2), enUSA, First Printing SYNC™ 3 (If Equipped)