Ford Vcm 2 User Manual

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Figure 2: VCM II Rubber Boot Removed Exposing Recovery Mode  Switch 
 
Figure 3: VCM II Update Pop-Up Window    
						

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Troubleshooting 
sers  should  perform  the  following  basic  checks  to  d etermine  if  they  can  resolve  any 
problems  with  the  VCM  II  unit.  If  the  VCM  II  is  sti ll  inoperable  after  performing  the 
checks, contact your regional technical support for  assistance. 
Troubleshooting Table 
Problem Symptoms  Checks & Possible Causes 
 
VCM II will not power On (No  
LEDs turn On)    Make sure that secure cable connections are made 
between the VCM II and vehicle DLC or PC USB port 
   Make sure that the cables do not have any bent, 
broken, missing, or dirty/corroded cable connector pins 
   Make sure that the VCM II unit does not have any be nt, 
broken, missing, or dirty/corroded connector pins  
   Verify battery voltage at the vehicle DLC powering t he 
VCM II is sufficient (12V nominal)  
   If powering VCM II from PC USB port verify that US B 
port power is available (check port using USB memory  
stick) or try a different USB port on the PC  
   If after power is applied for 5 seconds and the VCM  II 
power On boot-up fails, attempt to recover the softw are 
(refer to  How To Factory Reset Your VCM II  section) 
on the VCM II and retry power On boot-up 
   If VCM II fails to power On after making all the che cks 
above, contact your regional technical support  
VCM II powers On, but operates  
abnormally     Cycle (remove/reconnect) power to the VCM II 
   Make sure that the VCM II performs the power On 
boot-up successfully. Refer to the  Normal Power-up 
of VCM II  section 
   If the VCM II power On boot-up fails, attempt to r ecover 
the software (refer to  How To Factory Reset Your 
VCM II  section) on the VCM II and retry power On 
boot-up 
   If the VCM II power On boot-up problem persists, 
contact your regional technical support 
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VCM IIs Power LED is on, but no  
1 second beep   USB issue. Attempt to recover the software (refer to 
How To Factory Reset Your VCM II  section) on the 
VCM II 
   If VCM II error persists, contact your regional techni cal 
support 
VCM IIs Error LED is red  
immediately after it is booted   Reboot the PC 
   Attempt to recover the software (refer to  How To 
Factory Reset Your VCM II  section) on the VCM II 
   If recovery fails, attempt a recovery on a different P C 
(may be a PC related issue) 
   If the VCM II boot-up problem persists, contact your 
regional technical support 
VCM IIs Error LED blinks and  
Speaker beeps for 15 seconds,  
and the Power LED is illuminated   Prior firmware update failure. Attempt to recover t he 
software (refer to  How To Factory Reset Your VCM II  
section) on the VCM II 
   If VCM II error persists after making the check above , 
contact your regional technical support 
VCM IIs PC Interface LED blinks  
and VCM IIs speaker beeps at a 
periodic rate after a power cycle, 
and the Power LED is illuminated   Contact your regional technical support. (SD-Card is  corrupt/damaged and needs to be re-initialized by the  
manufacturer. The SD Card is paired with the unique  
serial number of your VCM II and  will not work with 
any other VCM II.) 
VCM IIs Vehicle Interface LED  
stays on constantly   Possible VCM II firmware update issue. Attempt to  recover the software (refer to  How To Factory Reset 
Your VCM II  section) on the VCM II 
   If VCM II error persists after making the check above , 
contact your regional technical support 
VCM IIs PC Interface LED stays  
on constantly   Possible VCM II firmware update issue. Attempt to  recover the software (refer to  How To Factory Reset 
Your VCM II  section) on the VCM II 
   If VCM II error persists after making the check above , 
contact your regional technical support 
VCM II turns off (shuts- 
down/suspends-operation, all 
LEDs off) immediately after being 
powered by the USB cable or 
DLC cable   Verify the ambient temperature is within the acceptab le 
operating range for the VCM II device: -20°C to 70°C   
(-4°F to 158°F) 
   If the ambient temperature is outside this range a llow 
the temperature to return to the acceptable operating  
range and the VCM II will automatically resume  
operation 
   If VCM II error persists when the ambient temperat ure 
returns to its operating range, contact your regional  
technical support 
VCM II does not appear in the list  
of detected wireless devices in  
IDS and its Power LED blinks at a 
periodic rate   Verify the VCM II is connected to the DLC cable and  the DLC cable is connected to the vehicle. The VCM II  
must be powered using the DLC cable for the wireless  
interface to be operational 
   Verify the ambient temperature is within the acceptab le 
operating range for the VCM IIs wireless interface:      
0°C to 50°C (32°F to 122°F) 
   If the ambient temperature is outside this range a llow 
the temperature to return to the acceptable operating  
range and the VCM IIs wireless interface will  
						

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automatically be enabled and the Power LED will stop  
blinking and stay illuminated 
   If VCM II wireless interface problem persists when  the 
ambient temperature returns to its operating range,  
contact your regional technical support 
VCM IIs Power LED blinks  
continuously after being powered 
using the DLC cable   Verify the ambient temperature is within the acceptab le 
operating range for the VCM IIs wireless interface:      
0°C to 50°C (32°F to 122°F) 
   If the ambient temperature is outside this range a llow 
the temperature to return to the acceptable operating  
range and the VCM IIs wireless interface will  
automatically be enabled and the Power LED will stop  
blinking and stay illuminated 
   If VCM II wireless interface problem persists when  the 
ambient temperature returns to its operating range,  
contact your regional technical support  
						

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VCM II Technical Specifications 
Voltage, Current and Power 
Requirements  5 – 32 VDC, 750 mA (max), 2.0 Watts @ 12 VDC  
Note: protected against reverse battery polarity  
Power Sources 
  - 12 & 24 volts vehicle power (using DLC cable)  
- USB power (5 volts from a PC USB port)  
- External AC/DC 12 volts adapter 
(not included in VCM II kit ) 
Vehicle Protocols 
  - CAN  (High & Medium Speed)  
- FTCAN 
- SCP (SAE J1850 PWM)  - SAE J1850 VPW 
- ISO-9141 (K & L lines) 
- UBP 
Host/Client/Wireless Interfaces - High Speed USB 2.0 Client (480 Mbps)  
- Full Speed USB 1.1 Host (12 Mbps) 
- High Speed USB 2.0 Host (480 Mbps) for wireless a
dapter use  
- Wireless USB 2.0 adapter (IEEE 802.11 b/g/n),  if equipped 
User Interface 4 LEDs (Vehicle, PC, Error & Power), audible signali ng device 
Host PC USB Cable Detachable 3.05 m (10 ft) with molded USB 2.0 connecto r   
Vehicle DLC Cable Detachable 1.83 m (6 ft) with molded DLC connector 
CFR Pendant Cable (optional) Detachable 1.83 m (6 ft) with 2 LEDs, 7-segment display, audible beeper, 
pushbutton and molded USB type A connector 
Case Shock resistant polycarbonate case with rubber protectiv e end boots, 1m 
free-fall drop impact resistant on all surfaces 
Dimensions/Weight Size: H: 3.8 cm (1.5 in) W: 10.9 cm (4.3 in) L:16.8  cm (6.6 in) 
Weight: 0.32 kg (0.7 lb.) without cables 
Environmental:  
Temperature & Humidity  Operating:         VCM II unit:  -20ºC to 70ºC (-4º
F to 158ºF) 
                          Wireless USB 2.0 adapter:  0ºC to 50ºC (32ºF to                    
                          122ºF) at 10% to 90% RH n on-condensing 
Storage:   -40ºC to 85ºC (-40ºF to 185ºF) at 10% to  90% RH non- 
                          condensing 
Standards & Regulatory 
Compliances  - CE marking for EMC compliance EN 61326-1 Class A  
- Safety compliance to EN 61010-1:2001 (IEC 61010-1:2
001) & CSA 
- Ingress Protection to IEC 60529 for dust (level 5)  and water (level 4)  
- Chemical Immunity against typical service bay chemical  exposure 
- RoHS hazardous substance compliance 
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Care and Maintenance 
eriodically the VCM II, its connectors and cables shoul d be inspected and cleaned after 
usage. Make sure that the VCM II is  NOT connected to any power source (i.e., vehicle DLC 
or PC USB port) during cleaning. Follow the cleaning  tips outlined below: 
 
   Always use  water  or a  mild  detergent  solution appl ied to  a  soft  cloth  to  clean the  VCM  II  unit and dry 
thoroughly 
   Never  use  petroleum  base  solvents  which  can  damage   the  VCM  II  finish,  labels  and  plastic 
components 
   Inspect all cables for any possible damage (i.e.,  cuts, abrasions, excessive wear) 
   Inspect all VCM II and cable connectors and connec tor pins for bent, broken or missing pins. Look for 
the  presence  of  any  contamination  such  as  dirt,  gre ase  or  corrosion,  and  remove  them  with  a  mild 
detergent solution applied to a soft cloth and dry  thoroughly 
   Store the VCM II and its cables in a dry area away  from solvents and other liquids 
 
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VCM II (ES6516) Product Warranty 
The VCM II (ES6516), cables, adapters and accessories are  warranted by Vetronix Corporation to 
the original consumer, to be free of defects in mate rial or workmanship under normal use for a period 
of two years. Some countries may have agreements that e xtend beyond the two year period. Contact 
your regional technical support regarding extended Ha rdware Protection. 
  
The warranty period is from the date of shipment to  the original consumer. If a product is found to be 
defective  during  the  applicable  Warranty  Period,  the  p roduct  can  be  returned  to  an  authorized 
Vetronix Service Center and Vetronix will, at its optio n and without charge, repair or replace any unit 
that proves defective under conditions of normal use. Th is warranty does not cover and shall be void 
for  defects  or  damages  resulting  from  casualty,  accident,   transportation,  misuse  or  abuse,  neglect, 
alterations,  service  or  repair  by  any  party  other  than  Vet ronix  or  an  authorized  Vetronix  Service 
Center,  improper  installation,  operation  or  maintena nce,  improper  connections  with  peripherals,  or 
other  causes  not  arising  out  of  defects  in  materials  or  w orkmanship.  This Warranty  does  not  cover 
Products used as short term rental or leased equipment . Vetronix is not responsible for damage to or 
loss  of  any programs, data,  or  removable  storage  media,  w hether  it  occurs during  warranty or other 
repair  service.  The  Warranty  does  not  cover  any  part  that   has  been  abused,  altered,  used  for  a 
purpose  other  than  that  which  it  was  intended,  or  us ed  in  a  manner  inconsistent  with  instructions 
regarding its use, including but not limited to the fo llowing: 
 
• Damage due to improper product operation or produ ct modification. 
• Damage due to use of non-Vetronix supplied cables and  accessory items, or unauthorized 
   peripheral equipment. 
• Damage due to dropping or other severe impact to t he product. 
• Damage due to exposure to excessive temperatures.  
• Damage or loss that may occur during shipping.   
This warranty also excludes all incidental or consequential  damages. Warranty on replaced parts is 
the balance of the warranty period, or 90 days, whicheve r is longer. 
 
Vetronix shall have the right to request reasonable e vidence of and impose reasonable requirements 
for submission of a warranty claim.    
THIS WARRANTY IS IN LIEU OF ALL CONDITIONS OR WARRA NTIES, EXPRESS, IMPLIED OR 
STATUTORY INCLUDING BUT NOT LIMITED TO ANY IMPLIED  CONDITIONS OR WARRANTIES 
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURP OSE ON THE PART OF 
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SELLER, ITS SUPPLIERS OR SERVICE PROVIDERS. ALL IMP LIED OR STATUTORY 
WARRANTIES TO THE EXTENT THAT THEY CANNOT BE EXCLUD ED ARE LIMITED TO THE 
EFFECTIVE PERIOD OF THE EXPRESS WARRANTY SET FORTH  HEREIN. IF THE PRODUCT IS 
DEFECTIVE IN MATERIALS OR WORKMANSHIP, BUYER’S SOLE  AND EXCLUSIVE REMEDY 
SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE. H OWEVER IF THAT REMEDY 
FAILS OF ITS ESSENTIAL PURPOSE, SELLER RESERVES THE  RIGHT TO REFUND THE 
PURCHASE PRICE OF THE PRODUCT(LESS A DEDUCTION FOR  USAGE VALUE) TO THE 
BUYER IN EXCHANGE FOR THE RETURN OF THE PRODUCT. SE LLER, ITS SUPPLIERS AND 
SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAG ES INCLUDING, BUT NOT 
LIMITED TO, DIRECT, INDIRECT, INCIDENTAL OR CONSEQU ENTIAL DAMAGES, LOSS OF 
USE OR DATA, LOSS OF PROFITS OR  INTERRUPTION OF BU SINESS, WHETHER SUCH 
ALLEGED DAMAGES ARE BASED IN WARRANTY, TORT (INCLUD ING NEGLIGENCE AND 
STRICT LIABILITY, BUT EXCLUDING PERSONAL INJURY), CO NTRACT, OR INDEMNITY. 
EXCEPT TO THE EXTENT PROHIBITED BY LAW, THIS IS THE  EXCLUSIVE W RITTEN LIMITED 
WARRANTY OF THE ORIGINAL BUYER.