Gateway 200arc User Manual

							231
Adding or replacing memory
www.gateway.com
10Gently push the module down until it clicks in place.
11Replace the memory bay cover and tighten the cover screw.
12Insert the battery, then turn your notebook over.
13Connect the power adapter and modem and network cables, then turn on 
your notebook.
ImportantUse only memory modules designed for the 
Gateway 200ARC. 
						

							232
Chapter 15: Upgrading Your Gateway 200
www.gateway.com
Replacing the hard drive
If you would like more hard drive capacity, you can replace your original drive 
with a higher-capacity drive.
To replace the hard drive:
1Back up any data you want to transfer to the new hard drive. For more 
information, see “Backing up files” on page 207.
2Follow the instructions under “Preventing static electricity discharge” on 
page 226.
3Turn off your notebook and disconnect the AC adapter and modem and 
network cables.
4Turn your notebook over so the bottom is facing up.
5Remove the battery. For more information, see “Replacing the battery” on 
page 149.
Hard drive 
						

							233
Replacing the hard drive
www.gateway.com
6Remove the two hard drive bay cover screws.
7Slide the hard drive bay cover off of your notebook.
Screws 
						

							234
Chapter 15: Upgrading Your Gateway 200
www.gateway.com
8Rotate the brown bar on the connector 90° up, then pull the cable straight 
out from the connector. 
						

							235
Replacing the hard drive
www.gateway.com
9Pr y up o n th e left side of th e h ard  d rive ( th e side  awa y from  the  con n ecto r) 
by inserting a flat-blade screw driver in the small groove in the plastic.
10Pull the hard drive away from the connector at a 45° angle and remove it 
from the notebook.
11Insert the new hard drive into your notebook at a 45° angle and press the 
left side into place.
12Insert the hard drive cable directly into the connector. 
						

							236
Chapter 15: Upgrading Your Gateway 200
www.gateway.com
13Rotate the brown bar on the connector 90° down to secure the cable to 
the connector.
14Replace the hard drive cover.
15Replace the screws that secure the hard drive cover to your notebook.
16Insert the battery and turn your notebook over.
17Connect the power adapter and modem and network cables, then turn on 
your notebook.
18See “Reinstalling Windows” on page 219 for instructions on installing 
Windows, your drivers, and your programs. 
						

							16
237
Troubleshooting
This chapter provides some solutions to common notebook 
problems. Read this chapter to learn how to:
■Troubleshoot typical hardware and software problems
■Get telephone support
■Use automated troubleshooting systems
■Get tutoring and training
If the suggestions in this chapter do not correct the 
problem, see “Getting Help” on page 37 for more 
information about how to get help. 
						

							238
Chapter 16: Troubleshooting
www.gateway.com
Safety guidelines
While troubleshooting your notebook, follow these safety guidelines:
■Never remove the memory bay cover or hard drive if your notebook is 
turned on, the battery is installed, or while the modem cable, network 
cable, or AC power adapter are connected to the notebook.
■Make sure that you are correctly grounded before accessing internal 
components. For more information about preventing damage from static 
electricity, see “Preventing static electricity discharge” on page 226.
■After you complete any maintenance tasks where you remove the memory 
bay cover or hard drive, make sure that you replace the covers or hard drive, 
reinstall any screws, then replace the battery before you start your 
notebook.
WarningDo not try to troubleshoot your problem if power cords or 
plugs are damaged, if your notebook was dropped, or if 
the case was damaged. Instead, unplug your notebook 
and contact a qualified computer technician. 
						

							239
First steps
www.gateway.com
First steps
If you have problems with your notebook, try these things first:
■Make sure that the AC power adapter is connected to your notebook and 
an AC outlet and that the AC outlet is supplying power.
■If you use a power strip or surge protector, make sure that it is turned on.
■If a peripheral device (such as a keyboard or mouse) does not work, make 
sure that all connections are secure.
■Make sure that your hard drive is not full.
■If an error message appears on the screen, write down the exact message. 
The message may help Gateway Technical Support in diagnosing and 
fixing the problem.
■If you added or removed peripheral devices, review the installation 
procedures you performed and make sure that you followed each 
instruction.
■If an error occurs in a program, see the program’s printed documentation 
or the online help.
Software support tools
Your notebook may include the following support tool to help you diagnose 
and fix problems:
■PC Doctor is a comprehensive hardware diagnostic and system information 
tool that can test your notebook and determine its configuration. 
PC Doctor provides 85 professional diagnostic tests directly from your 
notebook.
To access this support tool, click 
Start, All Programs, then click Gateway Utilities.
Help and 
SupportFor more information about troubleshooting in 
Windows XP, click Start, then click Help and Support.
Type the keyword troubleshooting in the Search box 
, then click the arrow. 
						

							240
Chapter 16: Troubleshooting
www.gateway.com
Troubleshooting
Audio
See “Sound” on page 260.
Battery
See “Power” on page 256.
CD or DVD drives
Your notebook does not recognize a disc
■The disc may not be seated correctly in the tray. When you place a disc 
on the tray, make sure that you press the disc firmly onto the spindle so 
the retainers hold the disc in place.
■Make sure that the disc label is facing up, then try again.
■If you are trying to play a DVD, make sure that you have a DVD drive. 
See “Identifying drive types” on page 103 for more information.
■Try a different disc. Occasionally discs are flawed and cannot be read by 
the drive.
■Some music CDs have copy protection software. You may not be able to 
play these discs on your notebook.
■Your notebook may be experiencing some temporary memory problems. 
Shut down and restart your notebook.
■Clean the disc. For more information, see “Cleaning CDs or DVDs” on 
page 242.
An audio CD does not produce sound
■Make sure that the disc label is facing up, then try again.
■Some music CDs have copy protection software. You may not be able to 
play these discs on your notebook.
■Make sure that the volume control on your notebook is turned up. For 
more information, see “System key combinations” on page 27.