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Using the Restoration CDs
Use the Gateway Restoration CDs to reinstall device drivers, your operating 
system, and other programs that were preinstalled at the factory.
ImportantBefore you try to fix a problem by reinstalling software from 
your Gateway Restoration CDs, make sure that you have 
tried these steps first:

Use the diagnostics and troubleshooting tools found in 
HelpSpot. For more information about diagnostics and 
troubleshooting tools in Windows XP, click Start, then 
click Help and Support.
Type the keyword troubleshooting in the HelpSpot 
Search box  , then click the arrow.

See the Troubleshooting section of this guide.
If these steps do not resolve the problem, use the Gateway 
Restoration CDs to reinstall device drivers or programs.
If reinstalling device drivers or programs does not resolve 
the problem, reinstall Windows. 
						

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Reinstalling device drivers
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Reinstalling device drivers
Device drivers are programs that control devices such as the computer display, 
DVD or recordable CD drives, and modems. Drivers translate information 
between computer devices and programs.
Drivers for your original computer hardware are installed at Gateway. If you 
install a new device, you need to install the drivers provided by the device 
manufacturer.
You should reinstall device drivers:

If directed to do so while troubleshooting

If you see a message indicating that there is a problem with a device driver
If you need to reinstall device drivers because you are directed to do so while 
troubleshooting or if a message tells you that there is a problem with a device 
driver, reinstall the device drivers by completing the following task.
If you just reinstalled Windows XP or Windows 2000, the device drivers were 
automatically reinstalled.
If you are not comfortable with the procedures covered in this section, seek 
help from a more experienced computer user or a computer service technician.
To reinstall device drivers:
1Insert the red Gateway CD into the DVD or recordable CD drive. If the 
program starts automatically, go to Step 5.
- OR -
If the program does not start automatically, go to Step 2.
2Click Start, then click Run. The Run dialog box opens.
ImportantIf the drive you want to use is not in the modular bay, you 
need to swap modules. For more information about 
swapping modules, see “Changing drives” on page 96. 
						

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3In the Open text box, type d:\runmenu.exe (where d is the drive letter of 
your DVD or recordable CD drive).
4Click OK.
5If this is the first time you have inserted the red Gateway CD, accept the 
End User License Agreement (EULA) by clicking 
Yes, I accept it, then clicking 
Continue. The Gateway Driver and Application Recovery program starts and 
the 
Drivers and Application Recovery tab appears.
6Select a single device driver to reinstall.
- OR -
Click 
Automatic Installation, then select multiple device drivers to reinstall. 
(Grayed out drivers are not available for Automatic Installation. To select 
these drivers, click 
Manual Installation.)
7Click Install.
8Follow any additional on-screen instructions. Depending on the device 
driver you are reinstalling, you may only need to restart your computer 
to complete the installation. However, if a setup wizard opens when you 
restart your computer, follow the on-screen instructions.
Help and 
SupportFor more information about reinstalling device drivers in 
Windows XP, click Start, then click Help and Support.
Type the keyword drivers in the HelpSpot Search box 
, then click the arrow. 
						

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Updating device drivers
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Updating device drivers
The Restoration CDs contain a device driver update utility that works over the 
Internet. If you do not have an Internet service provider, the update utility 
works by direct-dialing the device driver update service.
To update device drivers:
1Insert the red Gateway CD into the DVD or recordable CD drive. If the 
program starts automatically, go to Step 5.
- OR -
If the program does not start automatically, go to Step 2.
2Click Start, then click Run. The Run dialog box opens.
3In the Open text box, type d:\runmenu.exe (where d is the drive letter of 
the DVD or recordable CD drive).
4Click OK.
ImportantIf your system came equipped with a wireless device, only 
use the drivers approved for the country the device will be 
used in. See the red Gateway CD or the Gateway 
Technical Support Web site (www.gateway.com/support
).
If your system came equipped with an internal embedded 
wireless device, see “Safety, Regulatory, and Legal 
Information” on page 277 for general wireless regulatory 
and safety guidelines.To find out if your system has an 
internal wireless device, check the label (see “Identifying 
your model” on page 10).
ImportantIf the drive you want to use is not in the modular bay, you 
need to swap modules. For more information about 
swapping modules, see “Changing drives” on page 96. 
						

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5If this is the first time you have inserted the red Gateway CD, accept the 
End User License Agreement (EULA) by clicking 
Yes, I accept it, then clicking 
Continue. The Gateway Driver and Application Recovery program starts and 
the 
Drivers and Application Recovery tab appears.
6Click the Web Updates tab.
7Click Check Now. The Connect window opens.
8Install available updated device drivers by following the on-screen 
instructions. Depending on the device driver you are updating, you may 
only need to restart your computer to complete the installation. However, 
if a setup wizard opens when you restart your computer, follow the 
on-screen instructions.
Help and 
SupportFor more information about updating device drivers in 
Windows XP, click Start, then click Help and Support.
Type the keyword updating drivers in the HelpSpot 
Search box  , then click the arrow. 
						

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Reinstalling programs
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Reinstalling programs 
If you have problems running a program or if you have reinstalled your 
operating system, you can reinstall programs from the red Gateway CD and 
other program CDs. If you are reinstalling programs from other program CDs, 
follow the installation instructions on each CD. If you want to reinstall a 
program, uninstall the old version first.
To reinstall programs from the red Gateway CD:
1If you just reinstalled Windows, go to Step 4. Otherwise, go to the next 
step.
2In Windows XP, click Start, Control Panel, then click 
Add or Remove Programs.
- OR -
In Windows 2000, click 
Start, Settings, Control Panel, then double-click the 
Add or Remove Programs icon.
3In the Currently Installed Programs list, click the program you want to 
uninstall, then click 
Change/Remove and follow the on-screen instructions.
4Insert the red Gateway CD into the DVD or recordable CD drive. If the 
program starts automatically, go to Step 8.
- OR -
If the program does not start automatically, go to Step 5.
5Click Start, then click Run. The Run dialog box opens.
6In the Open text box, type d:\runmenu.exe (where d is the drive letter of 
your DVD or recordable CD drive).
7Click OK.
ImportantIf the drive you want to use is not in the modular bay, you 
need to swap modules. For more information about 
swapping modules, see “Changing drives” on page 96. 
						

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8If this is the first time you have inserted the red Gateway CD, accept the 
End User License Agreement (EULA) by clicking 
Yes, I accept it, then clicking 
Continue. The Gateway Driver and Application Recovery program starts and 
the 
Drivers and Application Recovery tab appears.
9Select a single program to reinstall.
- OR -
Click 
Automatic Installation, then select multiple programs to reinstall. 
(Grayed out programs are not available for Automatic Installation. To select 
these programs, click 
Manual Installation.)
10Click Install.
11Follow any additional on-screen instructions. Depending on the programs 
you are reinstalling, you may only need to restart your computer to 
complete the installation. However, if a setup wizard opens when you 
restart your computer, follow the on-screen instructions.
Help and 
SupportFor more information about reinstalling programs in 
Windows XP, click Start, then click Help and Support.
Type the keyword installing programs in the HelpSpot 
Search box  , then click the arrow. 
						

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Reinstalling programs
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To reinstall other programs from a CD:
1If you just reinstalled Windows, go to Step 4. Otherwise, go to the next 
step.
2In Windows XP, click Start, Control Panel, then click 
Add or Remove Programs.
- OR -
In Windows 2000, click 
Start, Settings, Control Panel, then double-click the 
Add or Remove Programs icon.
3In the Currently Installed Programs list, click the program you want to 
uninstall, then click 
Change/Remove and follow the on-screen instructions.
4Insert the program CD into the DVD or recordable CD drive.
5Complete the program reinstallation by following the instructions 
included with the program CD.
ImportantIf the drive you want to use is not in the modular bay, you 
need to swap modules. For more information about 
swapping modules, see “Changing drives” on page 96. 
						

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Reinstalling Windows
If your computer is not working correctly, try the following options to correct 
the problem:

Troubleshooting. For more information, see “Troubleshooting” on 
page 249.

Reinstalling device drivers. For more information, see “Reinstalling device 
drivers” on page 231.
If the options above do not correct the problem, you can use the Restoration 
CDs to reinstall Windows and other software.
The Restoration CDs step you through reinstalling Windows XP or 
Windows 2000. If you are reinstalling Windows XP or Windows 2000, the 
Restoration CDs automatically reinstall the hardware device drivers and some 
programs as well. You can install any remaining programs by using the program 
CDs that came with your computer. To reinstall your programs, follow the 
instructions in “Reinstalling programs” on page 235.
To reinstall Windows XP or Windows 2000, and the device drivers:
1Insert the red Gateway CD into the DVD or recordable CD drive.
2Restart your computer.
3Select 2. Boot from CD-ROM.
4Select a language option.
5Select 1. Delete all files (Automated Fdisk/Format).
ImportantIf you are prompted for your Windows product key when 
you reinstall Windows, you can find the key on the 
Microsoft Certificate of Authenticity label located on the 
bottom of your computer case. For more information, see 
“Microsoft Certificate of Authenticity” on page 11.
CautionBack up your personal files before you use this option.
All files on your computer will be deleted! 
						

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6Select 1. Continue deleting all files and restart.
7When prompted, press any key to continue.
8Select 2. Boot from CD-ROM.
9Select a language option.
10Select 2. Automated installation of Windows (XP or 2000).
11When prompted, remove the red Gateway CD and insert the blue Operating 
System CD into the DVD or recordable CD drive, then press any key to 
continue.
12When prompted, accept the License Agreement by pressing Y.
13Wait while the setup program copies files to your hard drive. When your 
computer restarts, do NOT press any key to boot from CD.
14When prompted, insert the red Gateway CD, then click Continue. The 
Gateway Application Loader automatically installs your drivers and 
programs. Your computer restarts several times during this process. Do not 
press any keys or buttons during this process unless prompted to do so.
15When the Gateway Application Loader has finished, go to the Windows 
desktop by clicking 
OK.
16Install additional programs by following the instructions in “Reinstalling 
programs” on page 235.
17Install other software, such as Microsoft Works Suite and gaming software, 
by following the instructions in “To reinstall other programs from a CD:” 
on page 237.