Gateway 200stm User Manual

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Chapter 4: Getting Help
www.gateway.com
HelpSpot
Your computer may include HelpSpot, an easily accessible collection of help 
information, troubleshooters, instructional videos, and automated support. Use 
HelpSpot to answer questions about Windows and to help you quickly discover 
and use the many features of your Gateway computer. HelpSpot also has an 
area called Contact Gateway that helps you find the right resource at Gateway 
to answer your questions or help solve your problems.
To start HelpSpot:

Click Start, then click Help and Support. HelpSpot opens.
If this is the first time you have started HelpSpot, you may experience a 
brief wait while HelpSpot builds the help database, then HelpSpot displays 
an introductory video. 
						

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HelpSpot
www.gateway.com
You can find help information by clicking a link, performing a search, or 
browsing the index. To learn about using your Gateway computer, your 
touchpad, and other tasks, click the 
Using your computer link on the HelpSpot 
main page. 
						

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Chapter 4: Getting Help
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Searching for a topic
To sea rc h fo r a top ic in  He lpS po t, ty pe a  wor d or p h rase ( keywo rd) in  th e Search 
box located at the top of any HelpSpot screen, then click the arrow button.
For each search, you receive the following search result types:

Suggested Topics - These topics are located in HelpSpot and are relevant 
to your search topic.

Full-text Search Matches - These topics are located in HelpSpot and contain 
the words you entered in the 
Search box.

Microsoft Knowledge Base - These topics are located on the Microsoft Web 
site and contain the words you entered in the 
Search box. You must be 
connected to the Internet to search for and access these topics.

Gateway.com Search - These topics are located on the Gateway Web site 
and contain the words you entered in the 
Search box. You must be 
connected to the Internet to search for and access these topics.
To view a list of your search results, click the results header for the type of results 
you want to view.
To view a topic, click the topic name in the 
Search Results list.
Search box
Search results
header
Search results
headers 
						

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HelpSpot
www.gateway.com
HelpSpot videos
HelpSpot contains several short videos to help introduce you to new concepts 
or show you how to perform various tasks.
To play a HelpSpot video:

To watch a video in HelpSpot, click Video Tutorials on the HelpSpot home 
page, then click a video title. The video plays. 
						

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Chapter 4: Getting Help
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Online help
Many programs provide information online so you can research a topic or learn 
how to perform a task while you are using the program. You can access most 
online help information by selecting a topic from a 
Help menu or by clicking 
a 
Help button.
You can search for information by viewing the help contents, checking the 
index, searching for a topic or keyword, or browsing through the online help. 
						

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Gateway Web site
www.gateway.com
Gateway Web site
Gateways online support is available 24 hours per day, 7 days per week and 
provides the most current drivers, product specifications, tutorials and 
personalized information about your system. Visit the Gateway eSupport 
We b s i t e  a t  s u p p o r t .
gateway.com. For more information about connecting to 
the Internet, see “Using the Internet” on page 81. 
						

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Chapter 4: Getting Help
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Using eSupport
The eSupport site is divided into four major areas:

Support Home

Downloads

Contact Us

Account Info
Each of these areas is represented by a tab across the top of the Web page.
Support Home tab
To get specific information about your computer, type your serial number into 
the My System Information box, then click 
GO, or click Look up my serial number 
for me
. For more information, see “Finding your specifications” on page 12.
The Support Information link lets you access product documentation, 
specifications, and manuals. By entering your serial number, you get specific 
documents related to your system. You can also browse through the reference 
area to locate an article specific to the question you have.
The Tu t o r i a l s link lets you access an extensive library of how-to articles and 
videos on topics such as making audio CDs.
Downloads tab
The Downloads tab provides the latest software updates for BIOS and driver 
upgrades. By entering your serial number you get drivers specific to your system. 
Click 
All Downloads to walk through a step-by-step wizard to locate your drivers. 
For more information, see “Updating device drivers” on page 233.
Contact Us tab
The Contact Us tab contains links to technical support with a live technician, 
including chat and e-mail. Click 
Call Us to get a list of Gateway telephone 
numbers for both sales and support. For more information, see “Telephone 
support” on page 273.
Account Info tab
The Account Info tab contains support for non-technical issues, like the status 
of your order or changing your account address. 
						

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57www.gateway.com
Windows Basics
Read this chapter to learn how to:

Use the Windows desktop

Manage files and folders

Wo r k  w i t h  d o c u m e n t s

Use shortcuts 
						

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Chapter 5: Windows Basics
www.gateway.com
About the Windows environment
After your computer starts, the first screen you see is the Windows desktop. The 
desktop is like the top of a real desk. Think of the desktop as your personalized 
work space where you open programs and perform other tasks.
Your desktop may be different from this example, depending on how your 
computer is set up.
Help and 
SupportFor more information about the Windows XP desktop, click 
Start, then click Help and Support.
Type the keyword Windows desktop in the HelpSpot 
Search box  , then click the arrow. 
						

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Using the desktop
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Using the desktop
The desktop contains the taskbar, the Start button, and the Recycle Bin icon.
Using the Start menu
You can start programs, open files, customize your system, get help, search for 
files and folders, and more using the Start menu.
To use the Start menu:
1Click the Start button on the lower left of the Windows desktop. The Start 
menu opens showing you the first level of menu items.
2Click All Programs or Programs to see all programs and files in the Start 
menu. When you move the mouse pointer over any menu item that has 
an arrow next to it, another menu, called a submenu, opens and reveals 
related files, programs, or commands. Desktop elements Description
The taskbar is the bar at the bottom of the computer display containing the 
Start button on the left and a clock on the right. Other buttons on the taskbar 
represent programs that are running.
Click a program’s button on the taskbar to open the program’s window.
The Start button provides access to programs, files, help for Windows and 
other programs, and computer tools and utilities.
Click the Start button, then open a file or program by clicking an item on 
the menu that opens.
The Recycle Bin is where files, folders, and programs that you discarded 
are stored. You must empty the Recycle Bin to permanently delete them from 
your computer. For instructions on how to use the Recycle Bin, see “Deleting 
files and folders” on page 69.