Gateway E4200 Manual

70          Maintaining and Troubleshooting Your E-4200 System
Introduction
If your system does not operate correctly, re-read the instructions for the 
procedure(s) you have performed. If an error occurs in an application, 
consult the documentation supplied with the software. 
This section identif ies solutions to common problems. If the suggestions in 
this chapter do not resolve your problem, call Technical Support.
Troubleshooting checklist
Before turning on the system, make sure that:
•The power...

Troubleshooting     71
Troubleshooting guidelines
As you troubleshoot your system, follow these guidelines:
•Never remove the system cover while the system is turned on.
•Do not attempt to open the monitor; it is extremely dangerous. 
Even if the monitor’s power is disconnected, stored energy within 
the monitor’s components can cause a painful or harmful 
experience.
•If a peripheral such as the keyboard, mouse, drive, or printer does 
not appear to work, verify that all connections are secure.
•If an...

72          Maintaining and Troubleshooting Your E-4200 System
CD-ROM problems
An audio CD produces no sound.
The CD-ROM drive is not recognized by the system.
Probable CauseSolution
The CD is loaded 
incorrectly.Make certain the label is facing upward, and 
then try again.
The speakers are not 
connected.Check the speaker cables. Make certain 
they are connected properly and securely. 
The speaker volume is 
turned down.Check the volume control. 
The speakers may be 
muted via the Multime-
dia volume...

Troubleshooting     73
Hard disk problems
The SCSI drive is not recognized by the system.
The secondary IDE 
device may be dis-
abled.Restar t your computer, and then press F1 to 
enter the setup program. From the Peripheral 
Configuration
| Advanced
 menu, set the Sec-
ondary IDE Interface
 to Auto
 and make certain 
the Secondary IDE Status
 is Enabled
.
The CD cables are not 
installed correctly.Open the system and check all cables 
between the CD controller and the CD-ROM 
dr ive.
Probable...

74          Maintaining and Troubleshooting Your E-4200 System
The IDE drive is not recognized by the system.
Memory/Processor problems
Memory errors were detected during system start up.
Probable CauseSolution
The primary IDE 
device may be config-
ured incorrectly.Restar t your computer, and then press 
F1 to 
enter the setup program. From the Main
 
menu, set the Primar y IDE Master
 to Auto Con-
figured
.
The drive may not be 
configured properly.Consult the hard disk user’s guide for 
instructions...

Troubleshooting     75
A new processor is not recognized by the system.
Modem problems
The modem is not recognized by the system.
Probable CauseSolution
The processor was 
installed incorrectly or 
in the wrong socket.Check the installation. The processor should 
be recognized automatically if it was 
installed correctly.
The processor speed 
was not selected on 
the system board.If your system board enables you to select 
the processor speed, make sure you have 
selected the speed properly.
A pin was...

76          Maintaining and Troubleshooting Your E-4200 System
Peripheral/Adapter problems
A SCSI device is not recognized by the system.
The diskette drive is not recognized by the system.
Probable CauseSolution
The device needs to 
be added as new hard-
ware.From the Control Panel window (Start
| 
Settings
| Control Panel
), double-click Add New 
Hardware
. Follow the directions for adding 
the device. If you are not experienced with 
this procedure, call Technical Suppor t.
The SCSI ID may be...

Troubleshooting     77
The diskette drive will not read, write, or format.
The diskette drive LED lights continuously.
An adapter card is not recognized by the system.
Probable CauseSolution
The diskette is not IBM 
formatted.Make certain the diskette you are trying to 
format is IBM-compatible. If it is, tr y refor-
matting it.
The diskette is cor-
rupted.Run ScanDisk on the diskette. If errors are 
detected and corrected, try accessing the 
diskette again.
The disk is write pro-
tected.Make certain the...

78          Maintaining and Troubleshooting Your E-4200 System
Printer problems
The printer will not turn on.
The printer is turned on but will not print.
The printer prints garbled text.
Probable CauseSolution
The printer is not 
plugged in.Check the power cable. Make certain it is 
plugged into a live power source.
The printer is not 
turned on.Make certain the printer’s power switch is 
On. If power is applied to the printer, the 
green power LED should be lit.
The printer is defec-
tive.Try another...

Troubleshooting     79
System problems
The system will not start up.
The keyboard doesn’t work.
Probable CauseSolution
The system is not con-
nected to an AC outlet.Check the power cable(s) and make certain 
it is connected to an AC power source.
Voltage selection 
switch not set correctly.Make certain the voltage selection switch is 
set for the correct power source.
One power supply is 
not supplying power to 
the load share module.Verify both power cords are plugged into 
working AC outlets. 
Verify...