Gateway E4200 Manual
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Maintaining and Troubleshooting Your E-4200 System MAN US E-4200 TECH REF R0 10/98 8503809
Maintaining and Troubleshooting Your E-4200 System Par t #8503809 MAN US E-4200 TECH REF R0 10/98 In our effor t to use nature’s resources efficiently and wisely, we print all manuals on recycled papers that meet the minimum requirements established by the Federal EPA in its guidelines for recycled paper products.
Notices Copyright © 1998 Gateway 2000, Inc. All Rights Reserved 610 Gateway Drive N. Sioux City, SD 57049 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No par t of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. Gateway 2000 may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway 2000 is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at www.gateway.com. In no event will Gateway 2000 be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages. In the interest of continued product development, Gateway 2000 reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation. Trademark Acknowledgments AnyKey, black-and-white spot design, CrystalScan, Destination, EZ Pad, EZ Point, Field Mouse, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and GATEWAY, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo, and the black-and-white spotted box logo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS- DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies. Copyright © 1998 Advanced Logic Research, Inc. (ALR) All Rights Reserved 9401 Jeronimo Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No par t of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from ALR. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. ALR may improve and/or change products described in this publication at any time. Due to continuing system improvements, ALR is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the ALR web site at www.alr.com. In no event will ALR be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages. In the interest of continued product development, ALR reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation. Trademark Acknowledgments ALR is a registered trademark of Advanced Logic Research, Inc. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.
Co n ten ts i Contents Preface ..................................................................................... iii Conventions used in this guide .............................................................. iv Safety instructions ................................................................................... v Additional information sources ............................................................. vi The Gateway Support Center.......................................................... vi The System Restoration CD ......................................................... vii Case Access ............................................................................ 1 Static electricity precautions ................................................................... 2 Identifying your computer case .............................................................. 3 Opening the case...................................................................................... 4 Removing the desktop case cover ................................................... 4 Removing the mid-tower case cover ............................................... 6 Removing the tower case cover ....................................................... 7 Replacing the cover ................................................................................. 9 Replacing the desktop case cover .................................................... 9 Replacing the mid-tower case cover.............................................. 10 Replacing the tower case cover...................................................... 11 System Components ............................................................. 13 Locating components ............................................................................ 14 Desktop components ...................................................................... 14 Mid-tower components .................................................................. 15 Tower components ......................................................................... 16 System board ......................................................................................... 17 I/O connectors........................................................................................ 19 Front panel I/O connections ........................................................... 20 Setting the jumpers ................................................................................ 21 Recovery mode............................................................................... 22 Replacing the processor ........................................................................ 23 Installing memory.................................................................................. 29 Installing and replacing drives .............................................................. 31 Replacing and installing drives in your desktop computer........... 32 Replacing and installing drives in your mid-tower computer ...... 40 Replacing and installing drives in your tower computer .............. 45 Adding an expansion card..................................................................... 55
ii Maintaining and Troubleshooting Your E-4200 System LM81 hardware management .............................................................. 57 Installing LANDesk Client Manager ................................................... 58 Replacing the battery ............................................................................ 58 Troubleshooting the battery installation ....................................... 60 Replacing the power supply ................................................................. 60 BIOS Setup .............................................................................65 About the BIOS setup utility ................................................................ 66 Using the BIOS setup utility.......................................................... 66 Updating the BIOS................................................................................ 67 Troubleshooting ......................................................................69 Introduction ........................................................................................... 70 Troubleshooting checklist .................................................................... 70 Verifying your configuration......................................................... 70 Viewing system resources ............................................................. 70 Troubleshooting guidelines ........................................................... 71 CD-ROM problems .............................................................................. 72 Hard disk problems ............................................................................... 73 Memory/Processor problems ............................................................... 74 Modem problems .................................................................................. 75 Peripheral/Adapter problems................................................................ 76 Printer problems.................................................................................... 78 System problems................................................................................... 79 Video problems ..................................................................................... 80 Error messages ...................................................................................... 83 Appendix .................................................................................87 Specifications ........................................................................................ 88 Regulatory Compliance Statements ..................................................... 90 Index .......................................................................................93
Preface Conventions used in this guide .............................. iv Safety instructions ................................................... v Additional information sources.............................. vi
iv Maintaining and Troubleshooting Your E-4200 System Conventions used in this guide Throughout this guide, you will see the following conventions: ConventionDescription E NTERKeyboard key names are printed in small capitals. C TRL+ALT+DELA plus sign indicates that the keys must be pressed simultaneously. Setup Commands to be entered, options to select, and messages that appear on your monitor are printed in bold. User’s GuideNames of publications and files are printed in italic. An important note informs you of special circumstances. A caution warns you of possible damage to equipment or loss of data. A warning indicates the possibility of personal injury. Impor tant! Caution! War n in g!
Pre fac e v Safety instructions Observe the following safety instructions when using your system: •Follow all instructions marked on the system and in the documentation. •When the computer is turned off, a small amount of electrical current still runs through the computer. Always unplug the computer from the electrical outlet before cleaning the system or opening the computer cover. (Follow the cleaning instructions in your user’s guide.) •Do not use this product near water or a heat source, such as a radiator or heat register. •Do not spill anything on or into the system. The best way to avoid spills is to avoid eating and drinking near your system. •Make sure you set up the system on a stable work surface. •Openings in the computer cabinet are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate space (at least 12 inches) around the system for ventilation when you set up your work area. Never insert objects of any kind into the computer ventilation slots. •Use the voltage setting for your area. The voltage selector switch is set at the factory to the correct voltage. •As a safety feature, this system is equipped with a 3-wire power cord to ensure that the product is properly grounded when in use. The plug will only f it into a grounding-type outlet. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet. •Do not walk on the power cord or allow anything to rest on it. •If you use an extension cord with this system, make sure the total ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating. Also, the total ampere requirements for all products plugged into the wall outlet must not exceed 15 amperes. War n in g! Do not attempt to service the system yourself except as explained elsewhere in the system documentation. Adjust only those controls covered in the instructions. Opening or removing covers marked “Do Not Remove” may expose you to dangerous electrical voltages or other risks. Refer all servicing of those compar tments to qualified service personnel.
vi Maintaining and Troubleshooting Your E-4200 System •There is a danger of explosion if the CMOS (complementary metal-oxide semiconductor) battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions. •Unplug the system from the wall outlet and refer servicing to qualif ied personnel if: • The power cord or plug is damaged. • Liquid has been spilled into the system. • The system does not operate properly when the operating instructions are followed. • The system was dropped or the cabinet is damaged. • The system’s performance changes. Additional information sources Along with this manual and your user’s guide, you can f ind additional information by using the following sources. The Gateway Support Center Log on to the Gateway Support Center at www.gateway.com/support to access information about your system or other Gateway products. Some types of information you can access are: •Hardware driver (including BIOS) and software application updates •An expanded glossary •Technical tips •Service Agreement information •Technical documents and component information •Frequently Asked Questions (FAQ) •Online access to Tech Support
Pre fa ce v ii The System Restoration CD The System Restoration CD included with your system can be used to: •Restore your Windows 95 or Windows 98 operating system •Install hardware drivers for Windows 95, Windows 98, and Windows NT •Reinstall selected software applications, such as LANDesk Client Manager or McAfee Virus Scan •View or install component online documentation Instructions for each operating system are provided with the System Restoration CD.