Gateway Profile 4 User Manual

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Restoring
Software
Read this chapter to learn how to:
■Reinstall device drivers
■Update device drivers
■Reinstall programs
■Reinstall Windows
If you are not comfortable with the procedures covered in 
this chapter, seek help from a more experienced computer 
user or a computer service technician. 
						

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Using the Restoration CDs
Use the Gateway Restoration CDs to reinstall device drivers, your operating 
system, and other programs that were preinstalled at the factory.
ImportantBefore you try to fix a problem by reinstalling software from 
your Gateway Restoration CDs, make sure that you have 
tried these steps first:
■Use the diagnostics and troubleshooting tools found in 
HelpSpot. For more information about diagnostics and 
troubleshooting tools in Windows XP, click Start, then 
click Help and Support.
Type the keyword troubleshooting in the HelpSpot 
Search box  , then click the arrow.
■Run System Restore. For more information about 
System Restore in Windows XP, click Start, then click 
Help and Support.
Type the keyword system restore in the HelpSpot 
Search box  , then click the arrow.
■See the Troubleshooting section of this guide.
If these steps do not resolve the problem, use the Gateway 
Restoration CDs to reinstall device drivers or programs.
If reinstalling device drivers or programs does not resolve 
the problem, reinstall Windows. 
						

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Reinstalling device drivers
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Reinstalling device drivers 
Device drivers are programs that control devices such as the computer display, 
CD or DVD drives, and modems. Drivers translate information between 
computer devices and programs.
Drivers for your original computer hardware are installed at Gateway. If you 
install a new device, you need to install the drivers provided by the device 
manufacturer.
You should reinstall device drivers:
■If directed to do so while troubleshooting
■If you see a message indicating that there is a problem with a device driver
If you need to reinstall device drivers because you are directed to do so while 
troubleshooting or if a message tells you that there is a problem with a device 
driver, reinstall the device drivers by following the instructions in “Reinstalling 
device drivers” on page 185.
If you just reinstalled Windows XP or Windows 2000, the device drivers were 
automatically reinstalled.
To reinstall device drivers:
1Insert the red Drivers CD into the CD or DVD drive. If the program starts 
automatically, go to Step 5.
- OR -
If the program does not start automatically, go to Step 2.
2Click Start, then click Run. The Run dialog box opens.
3In the Open text box, type d:\runmenu.exe (where d is the drive letter of 
your CD or DVD drive).
4Click OK.
5If this is the first time you have inserted the red Drivers CD, accept the 
End User License Agreement (EULA) by clicking 
Yes, I accept it, then clicking 
Continue. 
						

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6Click Personal / Home Use, then click Continue. The Gateway Driver and 
Application Recovery program starts and the 
Drivers and Application Recovery 
tab appears.
7Select a single device driver to reinstall.
- OR -
Click 
Automatic Installation, then select multiple device drivers to reinstall. 
(Grayed out drivers are not available for Automatic Installation. To select 
these drivers, click 
Manual Installation.)
8Click Install.
9Follow any additional on-screen instructions. Depending on the device 
driver you are reinstalling, you may only need to restart your computer 
to complete the installation. However, if a setup wizard opens when you 
restart your computer, follow the on-screen instructions.
Help and 
SupportFor more information about reinstalling device drivers in 
Windows XP, click Start, then click Help and Support.
Type the keyword drivers in the HelpSpot Search box 
, then click the arrow. 
						

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Updating device drivers
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Updating device drivers
The Restoration CDs contain a device driver update utility that works over the 
Internet. If you do not have an Internet service provider, the update utility 
works by using your modem and telephone line to direct-dial the device driver 
update service.
To update device drivers:
1Insert the red Drivers CD into the CD or DVD drive. If the program starts 
automatically, go to Step 5.
- OR -
If the program does not start automatically, go to Step 2.
2Click Start, then click Run. The Run dialog box opens.
3In the Open text box, type d:\runmenu.exe (where d is the drive letter of 
the CD or DVD drive).
4Click OK.
5If this is the first time you have inserted the red Drivers CD, accept the 
End User License Agreement (EULA) by clicking 
Yes, I accept it, then clicking 
Continue. 
6Click Personal / Home Use, then click Continue. The Gateway Driver and 
Application Recovery program starts and the 
Drivers and Application Recovery 
tab appears.
7Click the Web Updates tab.
8Click Check Now. The Connect window opens. 
						

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9Install available updated device drivers by following the on-screen 
instructions. Depending on the device driver you are updating, you may 
only need to restart your computer to complete the installation. However, 
if a setup wizard opens when you restart your computer, follow the 
on-screen instructions.
Reinstalling programs 
If you have problems running a program or if you have reinstalled your 
operating system, you can reinstall programs from the yellow Applications CD 
and other program CDs. If you are reinstalling programs from other program 
CDs, follow the installation instructions on each CD. If you want to reinstall 
a program, uninstall the old version first.
To reinstall programs from the Applications CD(s):
1If you just reinstalled Windows, go to Step 4. Otherwise, go to the next 
step.
2In Windows XP, click Start, Control Panel, then click 
Add or Remove Programs.
- OR -
In Windows 2000, click 
Start, Settings, Control Panel, then double-click the 
Add or Remove Programs icon.
3In the Currently Installed Programs list, click the program you want to 
uninstall, then click 
Change/Remove and follow the on-screen instructions.
Help and 
SupportFor more information about updating device drivers in 
Windows XP, click Start, then click Help and Support.
Type the keyword updating drivers in the HelpSpot 
Search box  , then click the arrow. 
						

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Reinstalling programs
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4Insert the yellow Applications CD into the CD or DVD drive. If the program 
starts automatically, go to Step 8.
- OR -
If the program does not start automatically, go to Step 5.
5Click Start, then click Run. The Run dialog box opens.
6In the Open text box, type d:\runmenu.exe (where d is the drive letter of 
your CD or DVD drive).
7Click OK.
8If this is the first time you have inserted the yellow Applications CD(s), 
accept the End User License Agreement (EULA) by clicking 
Yes, I accept it, 
then clicking 
Continue. The Gateway Driver and Application Recovery 
program starts and the 
Drivers and Application Recovery tab appears.
9Select a single program to reinstall.
- OR -
Click 
Automatic Installation, then select multiple programs to reinstall. 
(Grayed out programs are not available for Automatic Installation. To select 
these programs, click 
Manual Installation.)
10Click Install.
11Follow any additional on-screen instructions. Depending on the programs 
you are reinstalling, you may only need to restart your computer to 
complete the installation. However, if a setup wizard opens when you 
restart your computer, follow the on-screen instructions.
Help and 
SupportFor more information about reinstalling programs in 
Windows XP, click Start, then click Help and Support.
Type the keyword installing programs in the HelpSpot 
Search box  , then click the arrow. 
						

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To reinstall Works Suite (including Word), games, or other programs from 
a CD:
1If you just reinstalled Windows, go to Step 4. Otherwise, go to the next 
step.
2In Windows XP, click Start, Control Panel, then click 
Add or Remove Programs.
- OR -
In Windows 2000, click 
Start, Settings, Control Panel, then double-click the 
Add or Remove Programs icon.
3In the Currently Installed Programs list, click the program you want to 
uninstall, then click 
Change/Remove and follow the on-screen instructions.
4Insert the program CD into the CD or DVD drive.
5Complete the program reinstallation by following the instructions 
included with the program CD.
Reinstalling Windows
If your computer is not working correctly, try the following options to correct 
the problem:
■Troubleshooting. For more information, see “Troubleshooting” on 
page 221.
■Reinstalling device drivers. For more information, see “Reinstalling device 
drivers” on page 185.
If the options above do not correct the problem, you can use the Restoration 
CDs to reinstall Windows and other software.
The Restoration CDs step you through reinstalling Windows XP or 
Windows 2000. If you are reinstalling Windows XP or Windows 2000, the 
Restoration CDs automatically reinstall the hardware device drivers and some 
programs as well. You can install any remaining programs by using the program 
CDs that came with your computer. To reinstall your programs, follow the 
instructions in “Reinstalling programs” on page 188. 
						

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Reinstalling Windows
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To reinstall Windows XP or Windows 2000, and the device drivers:
1Insert the red Drivers CD into the CD or DVD drive.
2Restart your computer.
3Select 2. Boot from CD-ROM.
4Select a language option.
5Select 1. Delete all files (Automated Fdisk/Format).
6Select 1. Continue deleting all files and restart.
7When prompted, press any key to continue.
8Select 2. Boot from CD-ROM.
9Select a language option.
10Select 2. Automated installation of Windows (XP or 2000).
11If an Advanced Menu option appears and your computer does not have a 
hard drive that requires a special hard drive driver, select 
1. Normal 
installation of Windows (XP or 2000)
. This is the most commonly selected 
option.
- OR -
If an Advanced Menu option appears and your computer does have a hard 
drive that requires a special hard drive driver, for example a Serial ATA 
drive, select 
2. Installation of Windows w/ special HDD controllers. ImportantIf you are prompted for your Windows product key when 
you reinstall Windows, you can find the key on the 
Microsoft Certificate of Authenticity label located on the 
back of your computer case. For more information, see 
“Microsoft Certificate of Authenticity” on page 8.
CautionBack up your personal files before you use this option.
All files on your computer will be deleted! 
						

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12When prompted, remove the red Drivers CD and insert the blue Operating 
System CD into the CD or DVD drive, then press any key to continue.
13When prompted, accept the License Agreement by pressing Y.
14Wait while the setup program copies files to your hard drive. When your 
computer restarts, do NOT press any key to boot from CD.
15Follow the on-screen instructions to set your Regional and Language Options.
16Click Personal / Home Use, then click Continue. The Gateway Driver and 
Application Recovery program starts and the 
Drivers and Application Recovery 
tab appears.
17When prompted, insert the red Drivers CD, then click OK.
18When prompted, insert the yellow Applications CD(s), then click Continue. 
The Gateway Application Loader automatically installs your drivers and 
programs. Your computer restarts several times during this process. Do not 
press any keys or buttons during this process unless prompted to do so.
19When the Gateway Application Loader has finished, go to the Windows 
desktop by clicking 
Close.
20Install additional programs by following the instructions in “To reinstall 
programs from the Applications CD(s):” on page 188.
21Install other software, such as Microsoft Works Suite and gaming software, 
by following the instructions in “To reinstall Works Suite (including Word), 
games, or other programs from a CD:” on page 190.