Gateway Profile 4 User Manual
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33 HelpSpot www.gateway.com You can find help information by clicking a link, performing a search, or browsing the index. To learn about using your Gateway computer, the mouse, and other tasks, click the Using your Gateway computer link on the HelpSpot main page.
34 Chapter 3: Getting Help www.gateway.com Searching for a topic To search for a topic in HelpSpot, type a word or phrase (keyword) in the Search box located at the top of any HelpSpot screen, then click the arrow button. For each search, you receive the following search result types: ■Suggested Topics - These topics are located in HelpSpot and are relevant to your search topic. ■Full-text Search Matches - These topics are located in HelpSpot and contain the words you entered in the Search box. ■Microsoft Knowledge Base - These topics are located on the Microsoft Web site and contain the words you entered in the Search box. You must be connected to the Internet to search for and access these topics. ■Gateway.com Search - These topics are located on the Gateway Web site and contain the words you entered in the Search box. You must be connected to the Internet to search for and access these topics. Search box Search results header Search results headers
35 HelpSpot www.gateway.com To view a list of your search results, click the results header for the type of results you want to view. To view a topic, click the topic name in the Search Results list. HelpSpot videos HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks. To play a HelpSpot video: ■Click Video and online tutorials on the HelpSpot home page, then click a video title. The video plays.
36 Chapter 3: Getting Help www.gateway.com Do More with Gateway Your computer may include Do More with Gateway, a tool that provides additional information about using your Gateway computer for digital music, digital photography, digital video, gaming, and other programs. Start Do More with Gateway, then click the topics listed on the left-side of the page to learn more about the software already installed on your computer as well as partnerships and special offers available through Gateway. To start Do More with Gateway Windows XP: ■Click Start, then click Do More with Gateway. Do More with Gateway opens. If this is the first time you have started HelpSpot, you may experience a brief wait while HelpSpot builds the help database, then HelpSpot displays an introductory video.
37 Online help www.gateway.com Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a Help menu or by clicking a Help button. You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help.
38 Chapter 3: Getting Help www.gateway.com Gateway Web site Gateway’s online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your system. Visit the Gateway eSupport We b s i t e a t support.gateway.com . For more information about connecting to the Internet, see “Using the Internet” on page 65.
39 Gateway Web site www.gateway.com Using eSupport The eSupport site is divided into four major areas: ■Support Home ■Downloads ■Contact Us ■Account Info Each of these areas is represented by a tab across the top of the Web page. Support Home tab To get specific information about your computer, type your serial number into the My System Information box, then click GO, or click Look up my serial number for me . For more information, see “Finding your specifications” on page 9. The Support Information link lets you access product documentation, specifications, and guides. By entering your serial number, you get specific documents related to your system. You can also browse through the reference area to locate an article specific to the question you have. The Tu t o r i a l s link lets you access an extensive library of how-to articles and videos on topics such as making audio CDs and installing a hard drive. Downloads tab The Downloads tab provides the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your system. Click All Downloads to walk through a step-by-step wizard to locate your drivers. Contact Us tab The Contact Us tab contains links to technical support with a live technician, including chat and e-mail. Click Call Us to get a list of Gateway telephone numbers for both sales and support. For more information, see “Telephone support” on page 241. Account Info tab The Account Info tab contains support for non-technical issues, like the status of your order or changing your account address.
4 41 Windows Basics Read this chapter to learn how to: ■Use the Windows desktop ■Manage files and folders ■Wo r k w i t h d o c u m e n t s ■Use shortcuts
42 Chapter 4: Windows Basics www.gateway.com About the Windows environment After your computer starts, the first screen you see is the Windows desktop. The desktop is like the top of a real desk. Think of the desktop as your personalized work space where you open programs and perform other tasks. Your desktop may be different from this example, depending on how your computer is set up. Help and SupportFor more information about the Windows XP desktop, click Start, then click Help and Support. Type the keyword Windows desktop in the HelpSpot Search box , then click the arrow.