Motorola Gm300 Selling Guide Manual
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Professional Radio GM300 Series Selling Guide 68P64114B38 Issue: July 2000
ii Computer Software Copyrights The Motorola products described in this manual may include copyrighted Motorola computer programs stored in semiconductor memories or other media. Laws in the United States and other countries preserve for Motor- ola certain exclusive rights for copyrighted computer programs, including the exclusive right to copy or repro- duce in any form, the copyrighted computer program. Accordingly, any copyrighted Motorola computer programs contained in the Motorola products described in this manual may not be copied or reproduced in any manner without the express written permission of Motorola. Furthermore, the purchase of Motorola prod- ucts shall not be deemed to grant, either directly or by implication, estoppel or otherwise, any license under the copyrights, patents or patent applications of Motorola, except for the normal non-exclusive royalty-free license to use that arises by operation of law in the sale of a product.
iii Ta b l e o f C o n t e n t s Chapter 1 PRODUCT OVERVIEW 1.0 Introduction .......................................................................................................... 1-1 1.1 How to use this Selling Guide ........................................................................ 1-1 2.0 The GM Series of Professional Radios ............................................................... 1-2 2.1 A Common Design Approach......................................................................... 1-2 2.2 Radio Software Upgrades .............................................................................. 1-3 2.3 Quality Assurance .......................................................................................... 1-3 3.0 The GM300 Series Professional Mobile Radios .................................................. 1-4 3.1 GM340 Mobile Radio ..................................................................................... 1-5 3.2 GM360 Mobile Radio ..................................................................................... 1-6 3.3 GM380 Mobile Radio ..................................................................................... 1-7 3.4 Radio Comparison ......................................................................................... 1-8 3.5 Reasons To Trade Up .................................................................................... 1-9 3.6 Radio Sales Models ..................................................................................... 1-10 3.7 Packaged Sales Models............................................................................... 1-10 3.8 Customer User Guides................................................................................. 1-11 3.9 Accessories .................................................................................................. 1-12 Chapter 2 FEATURES AND BENEFITS 1.0 Introduction .......................................................................................................... 2-1 2.0 Audio Quality Enhancement ................................................................................ 2-1 2.1 Xpand™ Voice Compression ......................................................................... 2-1 3.0 Channels ............................................................................................................. 2-2 3.1 Number of channels ....................................................................................... 2-2 3.2 Channel Alias ................................................................................................. 2-2 3.3 Channel Selection .......................................................................................... 2-2 3.4 Memory Channel ............................................................................................ 2-3 3.5 Repeater/Talkaround ..................................................................................... 2-3 3.6 Dual Power Levels ......................................................................................... 2-4 4.0 Features .............................................................................................................. 2-4 4.1 Programmable Buttons .................................................................................. 2-4 4.2 Default Settings .............................................................................................. 2-6 4.3 Address, Status and Channel Entry (GM360, GM380) .................................. 2-6 4.4 Power Up Channel ......................................................................................... 2-7 4.5 Power Up Logic .............................................................................................. 2-7 4.6 Power Off Logic.............................................................................................. 2-7 4.7 Power Off Memory ......................................................................................... 2-9 4.8 VOX................................................................................................................ 2-9
iv 5.0 Scan Operation ..................................................................................................2-10 5.1 Scanning .......................................................................................................2-10 5.2 Nuisance Channel Delete .............................................................................2-12 5.3 Carrier Squelch Scan....................................................................................2-12 5.4 Scan Vote .....................................................................................................2-12 6.0 Transmit Features ..............................................................................................2-12 6.1 Transmit Time-Out Timer (TOT) ...................................................................2-12 6.2 Transmit Admit Criteria .................................................................................2-13 7.0 Squelch Features ...............................................................................................2-15 7.1 Receive Squelch Mode .................................................................................2-15 7.2 PL/DPL Squelch Codes ................................................................................2-15 7.3 Monitor ..........................................................................................................2-16 7.4 Hook Operation.............................................................................................2-17 8.0 Accessory Connector .........................................................................................2-18 8.1 Dealer Programmable I/O Features..............................................................2-18 8.2 Output Functions ..........................................................................................2-20 8.3 Input Functions .............................................................................................2-22 8.4 Data Transmissions ......................................................................................2-24 8.5 Accessory Packages ....................................................................................2-24 9.0 5 Tone (Select 5) Signalling ...............................................................................2-25 9.1 Introduction ...................................................................................................2-25 9.2 Signalling Standards .....................................................................................2-25 9.3 G/R Tone Redefinition ..................................................................................2-25 9.4 Single Tones .................................................................................................2-26 10.0 5 Tone (Select 5) Encode Sequences ...............................................................2-26 10.1 Telegrams .....................................................................................................2-26 10.2 Contact List (GM360, GM380) ......................................................................2-27 10.3 Status Lists (GM360, GM380) ......................................................................2-27 10.4 Address and Status Multicall (GM360 with SMART mic, GM380) ................2-27 10.5 Dedicated Call Buttons (Call 1,2,3 and 4).....................................................2-28 10.6 Telegram on PTT ..........................................................................................2-28 10.7 Side Tones On/Off ........................................................................................2-29 11.0 DTMF .................................................................................................................2-29 11.1 DTMF encode sequence ..............................................................................2-29 11.2 DTMF Live Dial Mode (GM360 with SMART mic, GM380) ..........................2-30 12.0 5 Tone (Select 5) Decoder .................................................................................2-30 12.1 Multiple Parallel Decoders ............................................................................2-30 12.2 Individual Calls..............................................................................................2-30 12.3 Group Calls ...................................................................................................2-31 12.4 ID Decode Display - Caller Identity (GM360, GM380) ..................................2-31 12.5 Status Decode Display (GM360, GM380) ....................................................2-32 12.6 Call Reminder ...............................................................................................2-32 12.7 Call Back.......................................................................................................2-32 12.8 Missed Calls List (GM360, GM380) ..............................................................2-32
v 13.0 Additional Decode Functions ............................................................................. 2-34 13.1 Start Auto-Reset and Stop Auto-Reset (Cleardown).................................... 2-34 13.2 Authorisation ................................................................................................ 2-34 13.3 Stun / Unstun ............................................................................................... 2-35 13.4 Auto-Acknowledge Features ........................................................................ 2-35 13.5 Call Forward ................................................................................................. 2-36 13.6 Emergency Calls .......................................................................................... 2-36 13.7 Lone Worker................................................................................................. 2-38 14.0 Option Board Support ........................................................................................ 2-39 14.1 Voice Recorder ............................................................................................ 2-39 15.0 User Indications ................................................................................................. 2-40 15.1 Display (GM360, GM380) ............................................................................ 2-40 15.2 Menu and Prompts (GM360/GM380) ........................................................... 2-40 15.3 Keypad (GM360 with SMART mic, GM380) ................................................ 2-41 15.4 Backlight (GM360, GM380).......................................................................... 2-41 15.5 Alerts ............................................................................................................ 2-41 16.0 Installation ......................................................................................................... 2-42 16.1 Control Heads .............................................................................................. 2-42 16.2 Remote Mount.............................................................................................. 2-42 17.0 Other Dealer Benefits ........................................................................................ 2-43 17.1 Password Protection of the Codeplug .......................................................... 2-43 18.0 Radio Feature Comparisons.............................................................................. 2-44 18.1 GM340/GM360/GM380 vs GP300 Series vs GM950 .................................. 2-44
Chapter 1 PRODUCT OVERVIEW 1.0 Introduction This Selling Guide is intended to be a reference manual to help you sell and support the GM300 Series Professional Mobile Radios. This Selling Guide will allow you to answer the following questions: What product ranges are in the GM Series of Professional Radios ? What products are in the GM300 Series ? Who can benefit from the GM300 Series ? What are the product features ? How do these features benefit my business ? This Selling Guide complements the GM300 Series sales training and should be used in conjunction with a radio on a live system. This hands on experience will provide you with valuable knowledge which will help you explain the benefits of the GM300 Series to your customers. 1.1 How to use this Selling Guide The Selling Guide is divided into two chapters - Chapter 1- This chapter is a general Product Overview of the New GM Series of Professional Radios with a more detailed description of the GM300 Series. The chapter provides model numbers and a list of accessories. Chapter 2- This chapter describes the Features and Benefits of the product and develops some ideas on how these features can be of benefit to your customers. The chapter explains the full flexibility of the radio whilst showing you how simple and easy it is to use.
1-2PRODUCT OVERVIEW 2.0 The GM Series of Professional Radios Following the completion of extensive research with you our channel partners and your customers, Motorola have developed the GM Series of Professional Mobile Radios. These new radios have been specially developed to meet the communication needs of you and your customers. The GM Series consists of three different product ranges : GM100 Series A popular and versatile Mobile product range which offers PL and MDC signalling. GM300 Series A popular, versatile and sophisticated conventional Mobile product range which offers PL and 5 Tone Selective signalling. GM600 Series A popular and versatile trunking Mobile product range which offers MPT1327 signalling. GM1200 Series A sophisticated trunked Mobile product range offering MPT1327 trunking signalling. For further information on GM100, GM600 and GM1200 Series radios, please refer to the relevant Product Manuals which are listed in your Price Pages. 2.1 A Common Design Approach All the radios in the GM Series share a common design, the latest RF and semiconductor technology has been used to produce wideband and fully synthesised radios that offer : All the radios share a common appearance, common accessories and similar user interfaces. High quality audio allowing effective and efficient communication. Innovative remote mount design for ease of installation. Motorola reknowned build quality. Wide area coverage providing successful communication over a larger range. Common accessories means all GM Series accessories will work with all GM Series radios - a considerable benefit for you and your customers. A common user interface means, wherever possible, the radios work in the same way. This should mean that it will be easier for you and your customers to learn how to use the radios.
The GM Series of Professional Radios1-3 Common 5 Tone Mobile and Portable radio user interface. 2.2 Radio Software Upgrades Motorola realise that as communication requirements for you and your customers evolve, it is necessary to be able to offer a communication solution to meet these changing requirements which does not force you or your customers to replace existing radios. Radio software upgrade tools will be available to allow new functionality to be added quickly and easily to most GM Series radios. Benefits You, our channel partners, can upgrade your stock quickly and efficiently. End users can benefit from new functionality without the cost and inconvenience of buying new radios. This will provide you with the ability to offer a changing range of radio benefits to respond to the evolving needs of your customers. 2.3 Quality Assurance 2.3.1 Accelerated Life Testing Each model in the GM Series has passed the Motorola Accelerated Life Test (ALT). This testing simulates 5 years hard use in the field and all Motorola radios pass this rigorous test. 2.3.2 Environmental Protection All GM Series radios have been designed and tested by Motorola to meet the European standard specification IP54 and US Military specifications 810 C, D and E. 2.3.3 IP54 This standard demonstrates the radios ability to withstand driving rain and dust directed at the radio from all directions. 2.3.4 Military Standards 810 C, D and E These Military standards ensure efficient radio operation in rough environments. All radios meet the following specifications : Low pressureHigh temperatureRainHumidity Salt fogDustVibrationShock The mobile and portable radios share a common CPS and user interface. This will make it easier for you and your customers to move between radio platforms.
1-4PRODUCT OVERVIEW 3.0 The GM300 Series Professional Mobile Radios Figure 1-1GM300 Series Professional Mobile Radios. The GM300 Series is a range of conventional Professional Mobile Radios providing PL and 5 Tone selective signalling. Research showed that different professions have different communication needs. To help you provide different communication solutions for your customers, each radio offers a distinct choice of features which you can easily customise using programming software and a suitable personal computer. The radios in the GM300 Series can be configured to provide on-site or local area coverage. GM340GM380 GM360