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Handspring Visor Pro Handheld User Guide

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    							Chapter 9 Page 221
    To enter your server phone number:
    1. Tap the Phone field.
    2. Enter the phone number you use to reach your ISP or dial-in 
    server.
    3. If you need to enter a prefix or disable Call Waiting, skip to those 
    procedures. Otherwise, tap OK.
    Entering a prefix
    A prefix is a number that you dial before the telephone number to 
    access an outside line. For example, many offices require that you dial 
    “9” to dial a number outside the building.
    To enter a prefix:
    1. Tap the Dial Prefix check box to select it.
    2. Enter the prefix. 
    3. Tap OK.
    Enter your ISP phone 
    number here
    Enter your 
    prefix here Select this 
    box if you 
    need to use 
    a prefix 
    						
    							Page 222  Setting Preferences for Your Handheld
    Disabling Call Waiting
    Call Waiting can cause your session to terminate if you receive a call 
    while you are connected. If your telephone has Call Waiting, you need 
    to disable this feature before logging into your ISP or dial-in server.
    To disable Call Waiting:
    1. Tap the Disable call waiting check box to select it.
    2. Enter the code to disable Call Waiting on the Disable call waiting 
    line.
    Note:
    Each telephone company assigns a code to disable Call 
    Waiting. Contact your local telephone company for the 
    code that is appropriate for you.
    3. Tap OK.
    Using a calling card
    The Use calling card field enables you to use your calling card when 
    dialing your ISP or Intranet server. Keep in mind that there is usually 
    a delay before you enter your calling card number. When you define 
    your calling card number, you need to add commas at the beginning 
    to compensate for this delay. Each comma delays transmission of your 
    calling card number for two seconds.
    Enter your disable 
    code here Select this 
    box if you 
    need to 
    disable Call 
    Waiting 
    						
    							Chapter 9 Page 223
    To use a calling card:
    1. Tap the Use calling card check box to select it.
    2. Enter your calling card number on the Use calling card line.
    Note:
    It’s a good idea to add at least three commas at the 
    beginning of your calling card number to compensate for 
    the cue delay.
    Tip:
    MCI customers must enter the calling card number in the 
    Phone # field, and the phone number in the Use Calling 
    Card field.
    3. Tap OK.
    Connecting to your service
    After you set your Connection and Network Preferences, establishing 
    a connection to your Internet Service Provider (ISP) or your 
    company’s network (dial-in server) is easy.
    Note:
    If you are connecting to an ISP, you need a third-party 
    application, such as a web browser or news reader, to take 
    advantage of this connection. For information about third-
    party applications that support TCP/IP, check the web site 
    www.handspring.com.
    To establish a connection:
    nTap Connect to dial the current service and display the Service 
    Connection Progress messages. 
    Tip:
    To see expanded Service Connection Progress messages, 
    press the bottom scroll button.
    To close a connection:
    nTap Disconnect to terminate the connection between your 
    handheld and your service.
    Enter your 
    calling card 
    number here Select this 
    box to use a 
    calling card 
    						
    							Page 224  Setting Preferences for Your Handheld
    Creating additional service templates
    You can create additional service templates from scratch or by 
    duplicating existing templates and editing information. After you 
    create a new or duplicate template, you can add and edit settings.
    To add a new service template:
    1. Tap the Menu icon  . 
    2. Tap Service, and then tap New.
    A new service template (called Untitled) is added to the Service 
    pick list.
    To duplicate an existing service template:
    1. Tap the Service pick list.
    2. Tap the predefined service template you want to duplicate.
    3. Tap the Menu icon  . 
    4. Tap Service, and then tap Duplicate.
    A copy of the service template is added to the Service pick list.
    Adding detailed information to a service template
    If you are using one of the predefined service templates, you probably 
    only need to enter your user name and telephone number. If you are 
    creating a new service template, you may need to provide additional 
    information to your ISP or dial-in server. You use the Details dialog 
    box to add additional information to a selected service template.
    To select a connection type:
    1. Tap the service field.
    2. Tap Details.
    Select connection type 
    						
    							Chapter 9 Page 225
    3. Tap the Connection type pick list and select one of the following 
    connection types:
    Note:
    If you are not sure, try PPP; if that doesn’t work, ask your 
    Internet Service Provider or your System Administrator for 
    the correct connection type.
    Idle timeout
    The Idle timeout setting defines how long your handheld waits before 
    dropping the connection with your ISP or dial-in server when you 
    switch out of a TCP/IP application.
    To set the Idle timeout:
    1. Tap the Idle timeout pick list and select one of the following 
    options:
    2. Tap OK.PPP
    Point-to-Point protocol
    SLIP
    Serial Line Internet Protocol
    CSLIP
    Compressed Serial Line Internet Protocol
    Immediate
    Drops the connection to your ISP immediately 
    when you switch to another application. 
    1 minute
    Waits one minute for you to open another 
    application before it drops the connection. 
    2 minutes
    Waits two minutes. 
    3 minutes
    Waits three minutes. 
    Power Off
    Keeps your PPP or SLIP connection until you 
    turn off your handheld (or until it times out). 
    This option works best with the Springboard 
    modem. 
    						
    							Page 226  Setting Preferences for Your Handheld
    Defining primary and secondary DNS
    The Domain Naming System (DNS) is a mechanism in the Internet for 
    translating the names of host computers into IP addresses. When you 
    enter a DNS number (or IP address), you are identifying a specific 
    server that handles the translation services.
    Each IP address has four sections, separated by periods. In the Details 
    dialog box, you enter each section separately. Each section of an IP 
    address is made up of a number from 0 to 255; numbers are the only 
    allowable characters in this field.
    Ask your Internet Service Provider or System Administrator for the 
    correct Primary or Secondary DNS IP numbers.
    Tip:
    Many systems do not require that you enter a DNS. If you are 
    not sure, leave the DNS field blank.
    To enter a primary and secondary DNS:
    1. Tap the Query DNS check box to deselect it.
    2. Tap the space to the left of the first period in the Primary DNS field, 
    and then enter the first section of the IP address. 
    Note:
    Each section must be a number from 0 to 255.
    3. Repeat step 2 for the second, third, and last sections of the Primary 
    DNS field.
    4. Repeat steps 2 and 3 for the Secondary DNS number.
    5. Tap OK.
    IP address
    Everyone who logs on to the Internet needs to have a unique identifier 
    (an IP address), whether permanent or temporary. Some networks 
    dynamically assign a temporary IP address when clients log in. The IP 
    Address field lets you identify whether your network provides 
    automatic (dynamic) temporary IP addressing.
    Note:
    If your IP address is permanently assigned, you need to get 
    that information from your System Administrator. If you are 
    not sure, select Automatic. 
    						
    							Chapter 9 Page 227
    To identify dynamic IP addressing:
    nTap the IP Address check box to select it.
    To enter a permanent IP address:
    1. Tap the IP Address check box to deselect it and display a 
    permanent IP address field below the check box.
    2. Tap the space to the left of the first period then enter the first 
    section of the IP address. 
    Note:
    Each section must be a number from 0 to 255.
    3. Tap and enter the remaining sections of the IP address.
    4. Tap OK.
    Creating a login script
    A login script is a series of commands, similar to an autoexec.bat file, 
    that automates logging into your ISP. You can create login script files 
    by selecting commands from the Command pick list in the Login 
    Script dialog. Some commands from the Command pick list, such as 
    Send, require you to supply additional information. Those commands 
    have a parameter field so that you can add the necessary data.
    Note:
    You can also use non-ASCII and literal characters in your 
    login script. See Appendix C for more information.
    To create a login script:
    1. Tap Script.
    2. Tap the End pick list.
    Tap to select automatic 
    IP address 
    						
    							Page 228  Setting Preferences for Your Handheld
    3. Tap the command you want from the Command list. If the 
    command requires additional information, a field appears to the 
    right of it for you to enter the information. The following 
    commands are available:
    Wait For
    Tells your handheld to wait for specific 
    characters from the TCP/IP server before 
    executing the next command.
    Wait For 
    PromptDetects a challenge-response prompt from the 
    server and displays a dynamically generated 
    challenge value. When you enter the challenge 
    value into your token card, this generates a 
    response value for you to enter on your 
    handheld. This command takes two arguments, 
    separated by a vertical bar (|) on the input line.
    Send
    Transmits specific characters to the TCP/IP 
    server to which you are connecting.
    Send CR
    Transmits a carriage return or LF character to the 
    TCP/IP server to which you are connecting.
    Send User ID
    Transmits the User ID information entered in the 
    User ID field of the Network Preferences screen.
    Send 
    PasswordTransmits the password entered in the Password 
    field of the Network Preferences screen. If you 
    did not enter a password, this command 
    prompts you to enter one. The Password 
    command is usually followed by a Send CR 
    command.
    Tap here 
    						
    							Chapter 9 Page 229
    4. Repeat steps 2 and 3 until the login script is complete.
    5. Tap OK.
    Deleting a service template
    There is only one way to delete a service template: use the Delete 
    command from the Service menu.
    To delete a service template:
    1. Tap the Service pick list.
    2. Tap the service template you want to delete.
    3. Tap the Menu icon  . 
    4. Tap Service, and then tap Delete.
    5. Tap OK.
    Network preferences menu commands
    The Network Preferences screen includes menu commands to make it 
    fast and easy to create and edit service templates. TCP/IP application 
    menus are show here for your reference.
    See “Using menus” in Chapter 1 for more information about choosing 
    menu commands.
    Service menu
    Delay
    Tells your handheld to wait a specific number of 
    seconds before executing the next command in 
    the login script.
    Get IP
    Reads an IP address and uses it as the IP address 
    for your handheld. This command is used with 
    SLIP connections.
    Prompt
    Opens a dialog box and prompts you to enter 
    text of some kind (for example, a password or a 
    security code).
    End
    Identifies the last line in the login script. 
    						
    							Page 230  Setting Preferences for Your Handheld
    Options menu
    TCP/IP troubleshooting
    If you are having a problem establishing a network connection using 
    TCP/IP, check this section and try the suggestions listed.
    Displaying expanded Service Connection Progress messages
    It’s helpful to identify at what point in the login procedure the 
    connection fails. An easy way to do this is to display the expanded 
    Service Connection Progress messages. Expanded Service Connection 
    Progress messages describe the current stage of the login procedure. 
    Press the bottom scroll button at any point during login to display 
    these messages.
    Viewing the Network Log
    If viewing the expanded Service Connection Progress messages does 
    not give you enough information to find out why you cannot connect 
    to your ISP or dial-in server, take a look at the Network Log. The 
    Network Log lists all of the communication that occurs between your 
    modem and your dial-in server during the login procedure. The 
    information in the Network Log can help your ISP or your System 
    Administrator pinpoint where the login procedure communication 
    fails and why.
    To view the Network Log:
    1. Tap Options, and then tap View Log.
    2. Tap the up and down arrows of the scroll bar to see the entire 
    Network Log.
    3. Tap Done.
    Adding a DNS number
    If your ISP or dial-in server requires a DNS number and you did not 
    enter that information in the Network Preferences screen, it will 
    appear that you successfully logged into your network. When you try 
    to use an application or look up information, however, the connection 
    fails. If this occurs, try adding a DNS number. Ask your ISP or your 
    System Administrator for the correct Primary and Secondary DNS IP 
    numbers. 
    						
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