HP 13 3 Probook 430 G2 Notebook User Manual

							Using antivirus software
When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to
computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause
them to function abnormally.
Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they
have caused. To provide ongoing protection against newly discovered viruses, antivirus software
must be kept up to date.
Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to
use an antivirus program in order to fully protect your computer.
For more information about computer viruses, access HP Support Assistant. To access HP Support
Assistant, from the Start screen, select the HP Support Assistant app.
Using firewall software
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a
software program you install on your computer and/or network, or it can be a solution made up of
both hardware and software.
There are two types of firewalls to consider:
●Host-based firewalls—Software that protects only the computer it is installed on.
●Network-based firewalls—Installed between your DSL or cable modem and your home network
to protect all the computers on the network.
When a firewall is installed on a system, all data sent to and from the system is monitored and
compared with a set of user-defined security criteria. Any data that does not meet those criteria is
blocked.
Your computer or networking equipment may already have a firewall installed. If not, firewall software
solutions are available.
NOTE:Under some circumstances a firewall can block access to Internet games, interfere with
printer or file sharing on a network, or block authorized e-mail attachments. To temporarily resolve the
problem, disable the firewall, perform the task that you want to perform, and then reenable the
firewall. To permanently resolve the problem, reconfigure the firewall.
Installing critical security updates
CAUTION:Microsoft® sends out alerts regarding critical updates. To protect the computer from
security breaches and computer viruses, install all critical updates from Microsoft as soon as you
receive an alert.
You can choose whether updates are installed automatically. To change the settings, from the Start
screen, type c, and then select Control Panel. Select System and Security, select Windows Update,
select Change settings, and then follow the on-screen instructions.
Using HP Client Security (select models only)
HP Client Security software is preinstalled on computer models. This software can be accessed
through the HP Client Security tile on the Start screen, the HP Client Security icon in the notification
area at the far right of the taskbar, or Windows Control Panel. It provides security features that help
Using antivirus software 61 
						

							protect against unauthorized access to the computer, networks, and critical data. For more
information, see the HP Client Security software Help.
Installing an optional security cable
NOTE:A security cable is designed to act as a deterrent, but it may not prevent the computer from
being mishandled or stolen.
NOTE:The security cable slot on your computer may look slightly different from the illustration in
this section. See 
Getting to know your computer on page 4 for the location of the security cable slot
on your computer.
1.Loop the security cable around a secured object.
2.Insert the key (1) into the cable lock (2).
3.Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock
with the key.
Using the fingerprint reader (select models only)
Integrated fingerprint readers are available on select computer models. In order to use the fingerprint
reader, you must enroll your fingerprints in the HP Client Security's Credential Manager. Refer to the
HP Client Security software Help.
After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password
Manager to store and fill in your user names and passwords in supported websites and applications.
Locating the fingerprint reader
The fingerprint reader is a small metallic sensor that is located in one of the following areas of your
computer:
●Near the bottom of the TouchPad
●On the right side of the keyboard
●On the upper-right side of the display
●On the left side of the display
Depending on your computer model, the reader may be oriented horizontally or vertically. Both
orientations require that you swipe your finger perpendicular to the metallic sensor. See 
Buttons,
speakers, and fingerprint reader (select models only) on page 10 for the location of the finger print
reader on your computer.
62 Chapter 9   Security 
						

							10 Maintenance
Adding or replacing memory modules
The computer has one memory module compartment. The capacity of the computer can be upgraded
by adding a memory module to the vacant expansion memory module slot or by upgrading the
existing memory module in the primary memory module slot.
NOTE:Before adding or replacing a memory module, make sure the computer has the most recent
BIOS version, and update the BIOS if needed. See 
Updating the BIOS on page 72.
CAUTION:Failure to update the computer to the latest BIOS prior to installing or replacing a
memory module may result in various system problems.
WARNING!To reduce the risk of electric shock and damage to the equipment, unplug the power
cord and remove all batteries before installing a memory module.
CAUTION:Electrostatic discharge (ESD) can damage electronic components. Before beginning any
procedure, ensure that you are discharged of static electricity by touching a grounded metal object.
CAUTION:To prevent information loss or an unresponsive system:
Shut down the computer before adding or replacing memory modules. Do not remove a memory
module while the computer is on, in the Sleep state, or in Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the
power button. Then shut down the computer through the operating system.
NOTE:To use a dual-channel configuration when adding a second memory module, be sure that
both memory modules are identical.
NOTE:The primary memory is located in the bottom memory slot and the expansion memory is
located in the top memory slot.
To add or replace a memory module:
1.Save your work and shut down the computer.
2.Disconnect AC power and external devices connected to the computer.
3.Remove the battery (see 
Removing a battery on page 41).
4.Remove the service door (see 
Removing the service door on page 49).
5.If you are replacing a memory module, remove the existing memory module:
a.Pull away the retention clips (1) on each side of the memory module.
The memory module tilts up.
Adding or replacing memory modules 63 
						

							b.Grasp the edge of the memory module (2), and then gently pull the memory module out of
the memory module slot.
CAUTION:To prevent damage to the memory module, hold the memory module by the
edges only. Do not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
6.Insert a new memory module:
CAUTION:To prevent damage to the memory module, hold the memory module by the edges
only. Do not touch the components on the memory module.
a.Align the notched edge (1) of the memory module with the tab in the memory module slot.
b.With the memory module at a 45-degree angle from the surface of the memory module
compartment, press the module (2) into the memory module slot until it is seated.
64 Chapter 10   Maintenance 
						

							c.Gently press the memory module (3) down, applying pressure to both the left and right
edges of the memory module, until the retention clips snap into place.
CAUTION:To prevent damage to the memory module, be sure that you do not bend the
memory module.
7.Replace the service door (see Replacing the service door on page 49).
8.Insert the battery (see 
Inserting a battery on page 41).
9.Connect AC power and external devices to the computer.
10.Turn on the computer.
Cleaning your computer
Use the following products to safely clean your computer:
●Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example,
disposable wipes, which come in a variety of brands).
●Alcohol-free glass-cleaning fluid
●Water with mild soap solution
●Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)
●Static-free cloth wipes
Cleaning your computer 65 
						

							CAUTION:Avoid strong cleaning solvents that can permanently damage your computer. If you are
not sure that a cleaning product is safe for your computer, check the product contents to make sure
that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons
are not included in the product.
Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and
cleaning agents can get trapped in the scratches.
Cleaning procedures
Follow the procedures in this section to safely clean your computer.
WARNING!To prevent electric shock or damage to components, do not attempt to clean your
computer while it is turned on.
Turn off the computer.
Disconnect AC power.
Disconnect all powered external devices.
CAUTION:To prevent damage to internal components, do not spray cleaning agents or liquids
directly on any computer surface. Liquids dripped on the surface can permanently damage internal
components.
Cleaning the display (All-in-Ones or Notebooks)
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be
sure that the display is dry before closing the display.
Cleaning the sides or cover
To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning
solutions listed previously or use an acceptable disposable wipe.
NOTE:When cleaning the cover of the computer, use a circular motion to aid in removing dirt and
debris.
Cleaning the TouchPad, keyboard, or mouse
WARNING!To reduce the risk of electric shock or damage to internal components, do not use a
vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris
on the keyboard surface.
CAUTION:To prevent damage to internal components, do not allow liquids to drip between the
keys.
●To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened
with one of the cleaning solutions listed previously or use an acceptable disposable wipe.
●To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a
can of compressed air with a straw extension.
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis with the latest
versions. Go to 
http://www.hp.com/support to download the latest versions. You can also register to
receive automatic update notifications when they become available.
66 Chapter 10   Maintenance 
						

							Using SoftPaq Download Manager
HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for
HP business computers without requiring the SoftPaq number. Using this tool, you can easily search
for SoftPaqs, and then download and unpack them.
SoftPaq Download Manager works by reading and downloading, from the HP FTP site, a published
database file containing computer model and SoftPaq information. SoftPaq Download Manager
allows you to specify one or more computer models to determine which SoftPaqs are available for
download.
SoftPaq Download Manager checks the HP FTP site for updates to the database and software. If
updates are found, they are downloaded and applied automatically.
SoftPaq Download Manager is available on the HP website. To use SoftPaq Download Manager to
download SoftPaqs, you must first download and install the program. Go to 
http://www.hp.com/go/
sdm, and follow the instructions to download and install SoftPaq Download Manager.
To download SoftPaqs:
▲From the Start screen, type s. In the search box, type softpaq, and then select HP SoftPaq
Download Manager. Follow the instructions to download SoftPaqs.
NOTE:If prompted by User Account Control, click Yes.
Using SoftPaq Download Manager 67 
						

							11 Backup and recovery
To protect your information, use Windows backup and restore utilities to back up individual files and
folders, back up your entire hard drive, create system repair media (select models only) by using an
optional external optical drive, or create system restore points. In case of system failure, you can use
the backup files to restore the contents of your computer.
From the Start screen, type restore, click Settings, and then select from the list of displayed
options.
NOTE:For detailed instructions on various backup and restore options, perform a search for these
topics in Windows Help and Support.
In case of system instability, HP recommends that you print the recovery procedures and save them
for later use.
NOTE:Windows includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. For more information, see Windows Help
and Support.
Backing up your information
Recovery after a system failure is as good as your most recent backup. You should create system
repair media and your initial backup immediately after initial system setup. As you add new software
and data files, you should continue to back up your system on a regular basis to maintain a
reasonably current backup.
For more information on the Windows backup features, see Windows Help and Support.
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
●Windows recovery tools: You can use Windows Backup and Restore to recover information you
have previously backed up. You can also use Windows Automatic Repair to fix problems that
might prevent Windows from starting correctly.
●f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
The image includes the Windows operating system and software programs installed at the
factory.
NOTE:If you are unable to boot (start up) your computer and you cannot use the system repair
media you previously created (select models only), you must purchase Windows operating system
media to reboot the computer and repair the operating system. For additional information, see 
Using
Windows operating system media (purchased separately) on page 70.
Using the Windows recovery tools
To recover information you previously backed up, see Windows Help and Support for steps on
restoring files and folders.
To recover your information using Automatic Repair, follow these steps:
68 Chapter 11   Backup and recovery 
						

							CAUTION:Some Startup Repair options will completely erase and reformat the hard drive. All files
you have created and any software installed on the computer are permanently removed. When
reformatting is complete, the recovery process restores the operating system, as well as the drivers,
software, and utilities from the backup used for recovery.
1.If possible, back up all personal files.
2.If possible, check for the presence of the Recovery Image partition and the Windows partition.
From the Start screen, type file, and then click File Explorer.
– or –
From the Start screen, type pc, and then select This PC.
NOTE:If the Windows partition and the Recovery Image partition are not listed, you must
recover your operating system and programs using the Windows operating system DVD and the
Driver Recovery media (both purchased separately). For additional information, see Using
Windows operating system media (purchased separately) on page 70.
3.If the Windows partition and the Recovery Image partition are listed, restart the computer by
pressing and holding the shift key while clicking Restart.
4.Select Troubleshoot, then select Advanced Options, and then select Startup Repair.
5.Follow the on-screen instructions.
NOTE:For additional information on recovering information using the Windows tools, perform a
search for these topics in Windows Help and Support.
Using f11 recovery tools
CAUTION:Using f11 completely erases hard drive contents and reformats the hard drive. All files
that you have created and any software that you have installed on the computer are permanently
removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that
were installed at the factory. Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1.If possible, back up all personal files.
2.If possible, check for the presence of the Recovery Image partition: From the Start screen, type
pc, and then select This PC.
NOTE:If the Recovery Image partition is not listed, you must recover your operating system
and programs using the Windows operating system media and the 
Driver Recovery media (both
purchased separately). For additional information, see 
Using Windows operating system media
(purchased separately) on page 70.
3.If the Recovery Image partition is listed, restart the computer, and then press esc while the
“Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
4.Press f11 while the “Press  for recovery” message is displayed on the screen.
5.Follow the on-screen instructions.
Performing a system recovery 69 
						

							Using Windows operating system media (purchased separately)
To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers
booklet included with the computer. You can also find contact information from the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
CAUTION:Using a Windows operating system media completely erases hard drive contents and
reformats the hard drive. All files that you have created and any software that you have installed on
the computer are permanently removed. When reformatting is complete, the recovery process helps
you restore the operating system, as well as drivers, software, and utilities.
To initiate a full install of the operating system using a Windows operating system DVD:
NOTE:This process takes several minutes.
1.If possible, back up all personal files.
2.Insert the Windows operating system DVD into the optical drive, and then restart the computer.
3.When prompted, press any keyboard key.
4.Follow the on-screen instructions.
After the installation is completed:
1.Eject the Windows operating system media and then insert the 
Driver Recovery media.
2.Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Using Windows Refresh or Windows Reset
When your computer is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh and keep what is important to you.
The Windows Reset option allows you to perform detailed reformatting of your computer, or remove
personal information before you give away or recycle your computer. For more information on these
features, see Windows Help and Support.
Using HP Software Setup
HP Software Setup can be used to reinstall drivers or select software that has been corrupted or
deleted from the system.
1.From the Start screen, type HP Software Setup.
2.Open HP Software Setup.
3.Follow the on-screen directions to reinstall drivers or select software.
70 Chapter 11   Backup and recovery