HP 8610 E Owners Manual

The cartridge cradle cannot move
Something is blocking the ink cartridge cradle (the part of the  printer that holds the ink cartridges).
To clear the obstruction, press 
 (the Power button) to turn off  the printer, and then check the  printer
for jams.
For more information, see 
Clear jams on page 159.
ENWW The cartridge cradle cannot move 215 

Paper Jam
Paper has become jammed in the printer.
Before you try to clear the jam, check the following:
●Make sure that you have loaded p
aper that meets specifications and is not wrinkled, folded, or
damaged. For more information, see 
Paper size and weights on page 166.
● Make sure that the printer is clean. For more information, see 
Maintain the printer on page 34.
● Make sure that the trays are loaded correctly and are not too f
ull. For more information, see
Load paper on page 23.
For instructions...

The printer is out of paper
The default tray is empty.
Load more paper, and then touch OK.
For more information, see 
Load paper on page 23.
ENWW The printer is out of paper 217 

Printer Offline
The printer is currently offline. While offline, the printer cannot be used.
To change the printer's status , complete the following steps.
1. Depending on your operating system, do one the following:
● Windows 8: On the 
Start screen, click  Control Panel, and then click  View devices and
printers .
● Windows 7, 
Windows Vista , or Windows XP: Click  Start, and then click  Devices and
Printers , Printers , or Printers and Faxes .
2. If the printers listed in the dia log box are not...

Printer Paused
The printer is currently paused. While paused, new jobs are added to the queue but are not printed.
To change the printer's status, depending on your operating system, do one of the following:
To change the printer's stat us, do one of the following:
1. Depending on your operating system, do one the following:
● Windows 8: On the 
Start screen, click  Control Panel, and then click  View devices and
printers .
● Windows 7, 
Windows Vista , or Windows XP: Click  Start, and then click...

Document failed to print
The printer could not print the document because a problem occurred in the printing system.
For information about solving printing problems, see 
Solve printer problems on page 129.
220 Appendix C   Errors (Windows) ENWW 

Printer failure
There was a problem with the printer. Usually, you can resolve such problems by completing the
following steps:
1. Press 
 (the Power button) to  turn off the printer.
2. Unplug the power cor d, and then plug in the power cord again.
3. Press 
 (the Power button) to  turn on the printer.
If this problem persists, write  down the error code provided in  the message, and then contact HP
support. For more information abo ut contacting HP support, see 
HP support on page 122.
ENWW Printer...

Door or cover open
Before the printer can print documents, all doors and covers must be closed.
TIP:When completely closed, most door s and covers snap into place.
If the problem persists after you’ve securely closed all doors  and covers, contact HP support. For
more information, see 
HP support on page 122.
222 Appendix C   Errors (Windows) ENWW 

Previously used ink cartridge installed
The ink cartridge identified in the message was previously used in a different printer.
You can use ink cartridges in different printers, but if the cartridge was left outside of a printer for an
extended period of time, the prin t quality of your documents might be affected. Also, if you use ink
cartridges that have been used in  a different printer, the ink level indicator might be inaccurate or
unavailable.
If the print quality is unsatisfa ctory, try cleaning...

Ink cartridges depleted
The cartridges listed in the message must be replaced to resume printing. HP recommends that you
do not remove an ink c artridge until a replacement is ready to  install.
For more information, see 
Replace the ink cartridges on page 99.
224 Appendix C   Errors (Windows) ENWW