HP 8610 E Owners Manual

							The cartridge cradle cannot move
Something is blocking the ink cartridge cradle (the part of the  printer that holds the ink cartridges).
To clear the obstruction, press 
 (the Power button) to turn off  the printer, and then check the  printer
for jams.
For more information, see 
Clear jams on page 159.
ENWW The cartridge cradle cannot move 215 
						

							Paper Jam
Paper has become jammed in the printer.
Before you try to clear the jam, check the following:
●Make sure that you have loaded p
aper that meets specifications and is not wrinkled, folded, or
damaged. For more information, see 
Paper size and weights on page 166.
● Make sure that the printer is clean. For more information, see 
Maintain the printer on page 34.
● Make sure that the trays are loaded correctly and are not too f
ull. For more information, see
Load paper on page 23.
For instructions on clearing jam s, as well as more information about how to avoid jams, see 
Clear
jams on page 159.
216 Appendix C   Errors (Windows) ENWW 
						

							The printer is out of paper
The default tray is empty.
Load more paper, and then touch OK.
For more information, see 
Load paper on page 23.
ENWW The printer is out of paper 217 
						

							Printer Offline
The printer is currently offline. While offline, the printer cannot be used.
To change the printer's status , complete the following steps.
1. Depending on your operating system, do one the following:
● Windows 8: On the 
Start screen, click  Control Panel, and then click  View devices and
printers .
● Windows 7, 
Windows Vista , or Windows XP: Click  Start, and then click  Devices and
Printers , Printers , or Printers and Faxes .
2. If the printers listed in the dia log box are not being displaye d in Details view, click the  View
menu, and then click  Details.
3. If the printer is Offline, right-click the printer, and click  Use Printer Online.
4. Try using the printer again.
218 Appendix C   Errors (Windows) ENWW 
						

							Printer Paused
The printer is currently paused. While paused, new jobs are added to the queue but are not printed.
To change the printer's status, depending on your operating system, do one of the following:
To change the printer's stat us, do one of the following:
1. Depending on your operating system, do one the following:
● Windows 8: On the 
Start screen, click  Control Panel, and then click  View devices and
printers .
● Windows 7, 
Windows Vista , or Windows XP: Click  Start, and then click  Devices and
Printers , Printers , or Printers and Faxes .
2. If the printers listed in the dia log box are not being displaye d in Details view, click the  View
menu, and then click  Details.
3. If the printer is paused, right -click the printer, and click Resume Printing.
4. Try using the printer again.
ENWW Printer Paused 219 
						

							Document failed to print
The printer could not print the document because a problem occurred in the printing system.
For information about solving printing problems, see 
Solve printer problems on page 129.
220 Appendix C   Errors (Windows) ENWW 
						

							Printer failure
There was a problem with the printer. Usually, you can resolve such problems by completing the
following steps:
1. Press 
 (the Power button) to  turn off the printer.
2. Unplug the power cor d, and then plug in the power cord again.
3. Press 
 (the Power button) to  turn on the printer.
If this problem persists, write  down the error code provided in  the message, and then contact HP
support. For more information abo ut contacting HP support, see 
HP support on page 122.
ENWW Printer failure 221 
						

							Door or cover open
Before the printer can print documents, all doors and covers must be closed.
TIP:When completely closed, most door s and covers snap into place.
If the problem persists after you’ve securely closed all doors  and covers, contact HP support. For
more information, see 
HP support on page 122.
222 Appendix C   Errors (Windows) ENWW 
						

							Previously used ink cartridge installed
The ink cartridge identified in the message was previously used in a different printer.
You can use ink cartridges in different printers, but if the cartridge was left outside of a printer for an
extended period of time, the prin t quality of your documents might be affected. Also, if you use ink
cartridges that have been used in  a different printer, the ink level indicator might be inaccurate or
unavailable.
If the print quality is unsatisfa ctory, try cleaning the printheads.
NOTE:Ink from the cartridges is used  in the printing process in a number of different ways,
including in the initialization  process, which prepares the pri nter and cartridges for printing, and in
printhead servicing, which keeps  print nozzles clear and ink flowing smoothly. In addition, some
residual ink is left in the cartridge after it is used. For more information, see 
www.hp.com/go/
inkusage.
For more information about s toring ink cartridges, see Order ink cartridges on page 101.
ENWW Previously used ink cartridge installed 223 
						

							Ink cartridges depleted
The cartridges listed in the message must be replaced to resume printing. HP recommends that you
do not remove an ink c artridge until a replacement is ready to  install.
For more information, see 
Replace the ink cartridges on page 99.
224 Appendix C   Errors (Windows) ENWW