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HP Business InkJet 2800 User Manual

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    							ENWWUpgrading the firmware in the printer     3 9     
    To print a configuration page
    zControl panel
    1Ensure the printer is turned on.
    2Press   (Select button) on the control panel.
    3Ensure INFORMATION MENU is highlighted, and then press   (Select button).
    4Press   (Down Arrow button) until the option to print configuration page is highlighted, 
    and then press   (Select button).
    5Press   (Down Arrow button) until the option to print configuration page is highlighted, 
    and then press   (Select button) to print.
    zToolbox (Windows)
    On the Printer Status tab, click Ink Cartridge Information, and then click Print.
    Upgrading the firmware in the printer
    HP provides firmware upgrades for products. These upgrades provide additional or improved 
    functionality. When a firmware upgrade for the printer is available, a notification message 
    appears on the HP Instant Support homepage. You can open the download site from the 
    homepage. You can also obtain information about available upgrades at http://www.hp.com/
    support/businessinkjet2800.
    Use the methods in the following sections to upgrade the firmware. See the readme file 
    associated with the firmware upgrade for details.
    You do not need to keep the firmware upgrade file after you have performed the upgrade.
    CAUTIONDo not cancel the firmware upgrade after you have started it. Canceling the process can 
    damage the firmware in the printer.
    To upgrade the firmware by using the MS-DOS prompt (Windows only)
    NoteTo upgrade the firmware using this procedure, the printer must be connected directly to the 
    computer using a parallel cable.
    1Download the firmware upgrade file from the HP website and store it on the hard disk of 
    your computer.
    2Open an MS-DOS command window.
    3Type copy /b path\filename portname at the command prompt.
    path is the location of the firmware upgrade file
    filename is the name of the firmware upgrade file that you downloaded from the 
    website
    portname is the appropriate printer port (for example, LPT1)
    4Press Enter. The firmware upgrade file is copied onto the printer, replacing the old 
    firmware file.
     
    						
    							40    4 - Configuring and managing the printerENWW
    Configuring the printer (Windows)
    You can connect the printer directly to a computer, or you can share the printer among other 
    users on a network. 
    NoteYou must have administrator privileges to install a printer driver in Windows 2000 or 
    Windows XP.
    Direct connection 
    You can connect the printer directly to your computer using a USB cable or an IEEE 
    1284-compliant bidirectional parallel cable.
    NoteWindows NT 4.0 does not support USB.
    Do not connect a USB and a parallel cable to printer at the same time.
    If you install the printer software and connect a printer to a computer running Windows, you can 
    connect additional printers to the same computer with USB cables without reinstalling the 
    printing software.
    Installing printer software and sharing the printer
    When setting up the printer, HP recommends that you connect the printer after installing the 
    software because the installation program is designed to provide you with the easiest setup 
    experience. 
    However, if you have connected the cable first, see To connect the printer before the installing 
    software.
    To install the software before connecting the printer (recommended)
    It is recommended to install the Toolbox, which provides status and maintenance information 
    about your printer, and online help tools for solving printer problems. If you do not install the 
    Toolbox, you will not see printer error messages on your computer screen and will not have 
    access to the myPrintMileage website. See Toolbox (Windows) for more information.
    1Close any running applications. 
    2Insert the Starter CD into the CD drive. The CD menu runs automatically.
    If the CD menu does not start automatically, click Start, and then click Run. Browse to the 
    CD-ROM drive for the computer, click Autorun.exe, and then click Open. In the Run 
    dialog box, click OK.
    3On the CD menu, click Install Printer Driver.
    4Follow the instructions on the screen to complete the installation.
    5When prompted, connect the USB or parallel cable to the computer and the printer. 
    The Found New Hardware wizard appears on the computer screen and the printer icon is 
    created in the Printers folder.
    NoteYou can also share the printer with other computers using a simple form of networking known 
    as locally shared networking. See To share the printer on a locally shared network. 
     
    						
    							ENWWConfiguring the printer (Windows)     41    
    To connect the printer before the installing software
    If you connected the printer to the computer before installing the printer software, the Found 
    New Hardware wizard appeared on the computer screen.
    NoteIf you have turned on the printer, do not turn off the printer or unplug the cable from the printer 
    while the installation program is running. If you do so, the installation program will not finish.
    1In the Found New Hardware dialog box that provides the option for selecting a method to 
    locate the driver, select the advanced option and click Next.
    NoteDo not allow the Found New Hardware wizard to perform an automatic search for the driver.
    2Select the check box for specifying the driver location, and ensure that the other check 
    boxes are clear.
    3Insert the Starter CD into the CD-ROM drive.
    If the CD menu appears, close the CD menu.
    4Browse to locate the root directory on the Starter CD (for example, D), and then click OK.
    5Click Next, and then follow the instructions on the screen.
    6Click Finish to close the Found New Hardware wizard. 
    The wizard automatically starts the installation program (this might take a short while). 
    For Windows 98 and Windows Me, you must complete the installation program at this 
    point if you wish to install a non-English driver.
    7Complete the installation process. 
    NoteThe setup program provides options to install non-driver components such as the Toolbox, 
    which you are recommended to install. For instructions about installing these components, 
    see To install the software before connecting the printer (recommended).
    You can also share the printer with other computers using a simple form of networking known 
    as locally shared networking. See To share the printer on a locally shared network. 
    To share the printer on a locally shared network
    In a locally shared network, the printer is connected directly to the USB or parallel connector of 
    a selected computer (known as the server) and is shared by other computers (clients). 
    NoteWhen sharing a directly connected printer, use the computer with the newest operating system 
    as the server. For example, if you have a computer running Windows 2000 and another 
    computer running an older version of Windows, use the computer running Windows 2000 as 
    the server. 
    Use this configuration only in small groups or when usage is low. The computer that is 
    connected to the printer is slowed down when many users print to the printer. 
    1From the Windows desktop, click Start, point to Settings, and then click Printers or 
    Printers and Faxes.
    2Right-click the printer icon, click Properties, and then click the Sharing tab.
    3Click the option to share the printer, and give the printer a share name.
    4If you are sharing the printer with client computers that use other versions of Windows, 
    you can click Additional Drivers to install their drivers as a convenience to them. 
    This optional step requires you to have the Starter CD in your CD drive.
     
    						
    							42    4 - Configuring and managing the printerENWW
    Network connection
    If the printer has network capability, the printer can be shared in a network environment by 
    connecting it directly to the network. This type of connection offers the ability to manage the 
    printer using the embedded Web server from any computer on the network.
    Installing printer software and sharing the printer
    Choose the installation option for the type of network you have:
    zClient/server network: If your network has a computer acting as a dedicated print server, 
    install the printer software on the server (To install the software on a network), and then 
    install the printer software on the client computers (To install the printing software on client 
    computers).
    zPeer-to-peer network: If you have a peer-to-peer network (a network without a dedicated 
    print server), install the software on the computers that will be using the printer (To install 
    the software on a network).
    In addition, you can connect to a network printer in both types of networks using the 
    Add Printer wizard in Windows (To install the printer driver using Add Printer).
    To install the software on a network
    Use the following steps to install the printer software in the following networking scenarios:
    zYour network has a computer acting as a dedicated print server
    zYou have a peer-to-peer network (a network without a dedicated print ser ver)
    1Connect the printer to the network.
    2Close any programs that are open.
    3Insert the Starter CD into the CD-ROM drive. The CD menu starts automatically.
    If the CD menu does not start automatically, click Start, and then click Run. Browse to the 
    CD-ROM drive for the computer, click Autorun.exe, and then click Open. In the Run 
    dialog box, click OK.
    4Click Install Printer Driver and follow the instructions on the screen to complete the 
    installation. 
    NoteIf you are installing the software on a dedicated print server, select the option to share the 
    printer when prompted, and then select to install printer drivers for Windows clients. 
    The installation program installs the driver for the server and copies the client drivers to a 
    location on the server for users (clients). 
    To share the printer with Windows client computers, see To install the printing software on 
    client computers.
     
    						
    							ENWWConfiguring the printer (Windows)     43    
    To install the printing software on client computers
    After the printer drivers have been installed on the computer that is acting as the print server, 
    the printing functionality can be shared. Individual Windows users who want to use the 
    network printer must install the software on their computers (clients). 
    A client computer can connect to the printer in the following ways:
    zIn the Printers folder, double-click the Add Printer icon and follow the instructions for a 
    network installation. (See To install the printer driver using Add Printer.)
    zOn the network, browse to the printer and drag it to your Printers folder. 
    zAdd the printer and install the software from the INF file on your network.
    On the Starter CD, the INF files are stored in folders that use the following format: 
    :\Setup\Drivers\\\. 
    For example, if your CD drive letter is D, then D:\Setup\Drivers\PCL6\Win2k_XP\English 
    would contain the English PCL 6 INF file for Windows 2000 and Windows XP.
    To install the printer driver using Add Printer
    1From the Windows desktop, click Start, point to Settings, and then click Printers.
    Or, click Start, click Control Panel, and then click Printers and Faxes.
    2Double-click Add Printer, and then click Next.
    3Select Network Printer or Network Printer Server.
    4Click Next.
    5Do one of the following:
     Type in the network path or queue name of the shared printer and click Next. 
    ClickHave Disk when prompted to select the printer model.
    Click Next, and then locate the printer in the Shared printers list.
    6Click Next, and then follow the instructions on the screen to complete the installation.
     
    						
    							44    4 - Configuring and managing the printerENWW
    Configuring the printer (Mac OS)
    You can use the printer with a single Macintosh computer using a USB cable, or you can 
    share the printer among other users on a network. 
    To install the software for network or direct connection
    1Connect the printer to the computer with the USB cable or to the network with a 
    network cable.
    2Insert the Starter CD into the CD-ROM drive.
    3Click Install Driver and follow the instructions on the screen for your connection type.
    4Complete the installation:
    aOpen the Print Center, which is located in the Applications\Utilities folder.
    bClick Add Printer.
    cFor a direct connection, select USB from the menu.
    -Or-
    For a network connection on an IP network, on the pop-up menu, select IP Printing, 
    and then type the IP address for the printer, or select Rendezvous.
    dSelect the printer from the printer list, and then click Add. A mark appears beside the 
    printer name, indicating that this printer is now the default printer.
    eClose the Print Center.
    5If necessary, share the printer with other Macintosh computer users.
    Direct connection
    Share the printer with the other Macintosh computer users. See To share the printer on 
    a locally shared network for more information.
    Network connection
    Individual Macintosh computer users who want to use the network printer must install 
    the printer software on their computers.
    To share the printer on a locally shared network
    When you connect the printer directly, you can still share the printer with other computers 
    using a simple form of networking known as locally shared networking. Use this configuration 
    only in small groups or when usage is low. The computer that is connected to the printer is 
    slowed down when many users print to the printer. 
    Basic requirements for sharing in a Macintosh environment include the following items:
    zThe Macintosh computers must be communicating on the network using TCP/IP, and the 
    Macintosh computers must have IP addresses. (AppleTalk is not suppor ted.)
    zThe printer that is being shared must be connected to a built-in USB por t on the host 
    Macintosh computer.
    zBoth the host Macintosh computer and the client Macintosh computers that are using the 
    shared printer must have printer-sharing software installed and the printer driver or PPD 
    for the printer that is installed. (You can run the installation program to install the printer 
    sharing software and associated Help files.)
    zThe client Macintosh computers should have the appropriate HP printer drivers installed.
    zThe client Macintosh computers must be PowerMac computers.
    For more information about USB printer sharing, see the support information that is available 
    on the Apple website (http://www.apple.com) or the Mac Help on the computer.
     
    						
    							ENWWConfiguring the printer (Mac OS)     4 5     
    To share among computers with the same operating system
    Use the following steps to share the printer among Macintosh computers with the same 
    operating system:
    1Turn on printer sharing on the computer that is connected to the printer (the host).
    Mac OS X (10.2.x and later): Open System Preferences, click Sharing, 
    clickServices, and then select the Printer Sharing check box.
    2To print from the other Macintosh computers (the clients) on the network, preselect the 
    printer in USB Printer Sharing (Mac OS 9, version 9.1 and later) or Sharing (Mac OS X, 
    version 10.2.x and later). Then, choose the neighborhood where the printer is shared and 
    select the printer.
    3To print from the other Macintosh computers (the clients) on the network, preselect the 
    printer in Sharing. Then, choose the neighborhood where the printer is shared and select 
    the printer.
    To share among computers with different operating systems
    Use the following steps to share with Mac OS 9 (9.1 and later) computers when the host 
    computer is running the Mac OS X (10.1.5 and later).
    NotePrinters connected using USB cables can only be shared between the Mac OS 9 (9.1 and 
    later) and the Mac OS X (10.1.5 and later) through the Classic environment in the Mac OS X.
    1On the Mac OS X (10.1.5 and later) host computer, open System Preferences, 
    make sure that printer sharing is off, and then quit System Preferences.
    2Locate the Mac OS 9 (9.1 and later) System Folder, open Control Panel, and then 
    openUSB Printer Sharing. (If the Classic environment is not already running, it starts.)
    3Click the Start/Stop tab, and then click Start.
    4When USB Printer Sharing On appears, click the My Printers tab.
    5Select the check box next to the device that you want to share.
    6Close the control panel.
     
    						
    							46    4 - Configuring and managing the printerENWW
    Uninstalling the printer software
    To uninstall the software for Windows computers
    If you are using Windows 2000 or Windows XP, you must have administrator privileges to 
    uninstall the printer software.
    1From the Windows desktop, click Start, point to Programs, followed by the printer name, 
    and then click the uninstall option.
    2Follow the onscreen instructions to remove the software.
    Alternatively, do the following.
    1If the computer is connected directly to the computer using a USB or parallel cable, 
    disconnect the printer.
    2Close any running applications.
    3From the Start menu, open the Control Panel.
    4Double-click Add/Remove Programs.
    5Select the printing software that you wish to remove.
    6Click the button for adding or removing software.
    7Follow the onscreen instructions to remove the software. 
    NoteIf the uninstallation process fails, restart the computer and complete the steps above to 
    uninstall the software.
    If the software was not successfully installed or the uninstaller could not be found, complete 
    the following steps to run the scrubber utility. (The scrubber utility is not available for computers 
    running Windows NT 4.0.)
    8Disconnect the printer from the computer.
    9On the computer, restart Windows.
    10Insert the Starter CD in the CD drive. If the CD menu appears, exit the CD menu.
    11Locate the scrubber utility on the Starter CD and run the utility.
     For Windows 98 and Windows Me, use the scrub9x.exe file located in the 
    Utils\Scrubber\Win9x_Me folder. 
     For Windows 2000 and Windows XP, use the scrub2k.exe file located in the 
    Utils\Scrubber\Win2k_XP folder. 
    To uninstall the software for Macintosh computers
    1If the computer is connected directly to the computer using a USB cable, 
    disconnect the printer.
    2Delete the printer queue from the Printer Center.
     
    						
    							ENWWUnderstanding control-panel messages     47    
    5
    Control panel
    The control panel allows you to change printer settings, view printer status and printer 
    messages, and diagnose printer problems. Additional menu items can appear in the 
    control panel, depending on the options installed in the printer.
    Understanding control-panel messages
    This section briefly explains some of the messages that may appear on the control-panel 
    display. Follow instructions on the display or the computer screen to resolve the messages, or 
    turn off the printer and turn it on again. If the message persists, see Finding other resources 
    for the product.
    Types of control-panel messages
    The following types of messages may appear on the control-panel display when the printer is 
    turned on.
    zStatus messages
    Reflect the current state of the printer and require no action from users. For example, 
    PROCESSING JOB, CANCELING JOB, or READY.
    zWarning messages
    Describe events that require attention but do not prevent the printing. For example, 
    INK LOW IN BLACK CARTRIDGE.
    zError messages
    Describe events that require action, such as loading media or clearing a media jam.
    If an error code is displayed, turn off the printer and turn it on again. If the message 
    persists, write down the error code and go to HP Instant Support for details 
    (seeHP Instant Support). In case of a device failure, contact HP (see Obtaining HP 
    telephone support).
     
    						
    							48    5 - Control panelENWW
    Control-panel messages
    The following table describes some of the common control-panel messages.
    For information on:
    zReplacing the printheads or ink car tridges: See Replacing the ink cartridges and 
    Maintaining the printheads.
    zLoading paper: See Loading media.
    MessageDescription
    CLOSE ALL COVERSThe printer cannot print because one or more of the 
    covers is open.
    Ensure all covers are properly closed.
    ENSURE REAR ACCESS PANEL IS PROPERLY 
    CLOSEDThe rear access panel is not closed properly.
    Push it in firmly until it locks into place.
    [TRAY X OR ACCESSORY] NOT AVAILABLE... The tray or auto-duplex unit is not available.
    To use media from another tray or print without 
    duplexing, press 
     (Resume button). To cancel the 
    print job, press 
     (Cancel button).
    CARRIAGE STALL...Something is preventing the carriage from moving. 
    Open the top cover, clear the obstruction, and then 
    press 
     (Resume button) to continue printing.
    LOAD [SIZE] MEDIA IN TRAY [X]. PRESS 
    RESUME TO CONTINUE.
    LOAD [TYPE][SIZE] MEDIA IN TRAY [X]. 
    PRESS RESUME TO CONTINUE.The specified tray is either empty or contains media 
    whose type and/or size are different from what have 
    been selected for the print job.
    Load the correct media into the tray, and 
    press (Resume button) to continue printing.
    PAPER JAM...Media is jammed in the printer.
    See Clearing jams.
    PRINTED PAGE IS DRYING. PRESS RESUME TO 
    CONTINUE.The printer is waiting for the printed page to dry before 
    continuing to print. You can remove the page from the 
    output tray (handle it carefully to avoid smearing 
    the ink), and press 
     (Resume button) to start printing 
    the next page. 
    REMOVE PRINTED PAGES FROM OUTPUT TRAY. 
    PRESS RESUME TO CONTINUEThe output tray is full.
    Remove the printed pages and 
    press (Resume button) to continue printing.
    REPLACE INCOMPATIBLE OR FAULTY [COLOR] 
    PRINTHEAD
    REPLACE INCOMPATIBLE OR FAULTY [COLOR] 
    INK CARTRIDGEThe printhead or ink cartridge is either incompatible or 
    faulty.
    Replace with a HP printhead or ink cartridge to 
    continue printing.
    INSTALL [COLOR] PRINTHEAD
    INSTALL [COLOR] INK CARTRIDGEThe printhead or ink cartridge is either missing or not 
    installed correctly.
    Ensure the printhead or ink cartridge is in its correct 
    color-coded slot, and press down firmly to ensure 
    proper contact.
    INK LOW IN [COLOR] CARTRIDGEThe ink cartridge is running low on ink and will need to 
    be replaced soon.
    Press 
     (Resume button) to clear this message.
    REPLACE EMPTY [COLOR] INK CARTRIDGE
    REPLACE EXPIRED [COLOR] INK CARTRIDGEThe ink cartridge is either empty or has expired.
    Replace with a HP ink cartridge to continue printing.
     
    						
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