HP Color LaserJet 1600 User Manual

							
Replacing and recycling supplies
To install a new HP print cartridge, follow the instructions that are included on the box that contains the
new supply, or see the Getting Started Guide.
To recycle supplies, place the used supply in the box in which the new supply arrived. Use the enclosed
return label to send the used supply to HP for recycling. For complete information, see the recycling
guide that is included with each new HP supply item. See 
HP LaserJet printing supplies  for more
information about HPs recycling program.
HP policy on non-HP supplies
Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or
remanufactured. Because they are not HP products, HP cannot influence their design or control their
quality. Service or repairs required as a result of using a non-HP supply will  not be covered under the
printer warranty.
When you insert a supply into the printer, the printer will inform you if the supply is not a genuine HP
supply. If you insert a genuine HP supply that has reached the low state from another HP printer, the
printer identifies the supply as non-HP. Simply return the supply to the original printer to reactivate HP
features and functionality.
Resetting the printer for non-HP supplies
When you install a non-HP print cartridge, the light next to the print cartridge you replaced blinks and
the Attention light is on. In order to print with this supply, you must press 
 ( Select ) the first time you
install this non-HP supply. The status gauges will not indicate when this type of supply is low or empty.
CAUTION The printer will not stop printing when this type of supply is empty. Printer damage
could occur if the printer prints with an empty print cartridge. See 
Hewlett-Packard limited
warranty statement  and Print Cartridge Limited Warranty Statement .
HP anti-counterfeit Web site
Visit the HP anti-counterfeit Web site at http://www.hp.com/go/anticounterfeit if the supplies status
gauges or HP Toolbox indicates that the print cartridge is not an HP print cartridge and you think that it
is genuine.
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Cartridge out override
What is it?
The HP Color LaserJet 1600 printer displays an Order supplies message when a cartridge is running
low and a  Replace supplies  message when a cartridge has been depleted.  To ensure optimal print
quality, HP recommends replacing a cartridge when the  Replace supplies  message is
displayed.  Replacing the cartridge at this point can help prevent waste of media or other cartridges
when one cartridge produces poor print quality.
The Cartridge Out Override feature allows the printer to continue using a cartridge that has reached the
recommended replacement point.
WARNING! Using Override may result in unsatisfactory print quality and unavailability of certain
features (such as toner remaining information).
WARNING! All print defects or supply failures incurred when an HP supply is used in Override
will not be considered defects in materials or workmanship in the supply under HPs Print
Cartridge Limited Warranty Statement. For Warranty information, see 
Print Cartridge Limited
Warranty Statement .
Configuration
Cartridge Out Override can only be enabled from the printers control panel menu.
1.
From the main menu, press 
 (Right arrow ) to System setup  and press  (Select ).
2. Press 
 (Right arrow ) to Print quality  and press  (Select ).
3. Press 
 (Right arrow ) to Replace supplies  and press  (Select ).
4. Press 
 (Right arrow ) to Override out  and press  (Select ).
5. Press 
 (Select ).
If  Stop at out  is selected, the printer will stop printing when a cartridge reaches the recommended
replacement point. If  Override out is selected, the printer will continue printing when a cartridge reaches
the recommended replacement point. The factory default setting is  Stop at out.
On-going operation
Override can be enabled or disabled at any time, and does not have to be re-enabled for each cartridge.
The printer will automatically continue printing when a cartridge reaches recommended replacement.
The printer will display a message  Replace supply Override in use while a cartridge is used in Override
mode. When the cartridge is replaced with a new supply, Override will de-activate until another cartridge
reaches recommended replacement.
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Cleaning the printer
During the printing process, paper, toner and dust particles can accumulate inside the printer. Over time,
this buildup can cause print-quality problems such as toner specks or smearing. This printer has a
cleaning mode that can correct and prevent these types of problems.
To clean the fuser using HP Toolbox
NOTEUse the following procedure to clean the fuser using the HP  Toolbox. To clean the engine
when the computer is running an operating system that does not support HP Toolbox, see the
late-breaking Readme on the root of the CD-ROM, or visit 
http://www.hp.com/support/clj1600 .
1.Make sure that the printer is turned on and in the Ready state.
2. Open the HP Toolbox.
3. On the  Troubleshooting  tab, click Maintenance , click Cleaning Page  and then click Print. A page
with a pattern prints from the printer.
4. At the printer, remove any print media in Tray 2 or optional Tray 3.
5. Remove the page that printed and load it face-down into Tray 2 or optional Tray 3.
6.At the computer, press  Clean.
ENWW Cleaning the printer 71
 
						

							
Calibrating the printer
The printer automatically calibrates at various times. You can adjust the calibration settings by using
the HP Toolbox.
Environmental differences or aging print cartridges might cause fluctuations in image density. The printer
accounts for this with image stabilization control. The printer automatically calibrates at various times
to maintain the highest level of print quality. You can also request a calibration by using the HP  Toolbox.
The printer does not interrupt a print job to calibrate. It waits until the job is complete before calibrating
or cleaning. While the printer is calibrating, it pauses printing for the time that is required to complete
the calibration.
To calibrate the printer at the printer
1.To calibrate from the printer, press  (Left arrow ) or  (Right arrow ) until the display reads  System
setup .
2. Press 
 (Select ).
3. Press 
 (Left arrow ) or  (Right arrow ) until the display reads  Print quality.
4. Press 
 (Select ).
5. Press 
 (Left arrow ) or  (Right arrow ) until the display reads  Calibrate color.
6. Press 
 (Select ).
7. Press 
 (Left arrow ) or  (Right arrow ) until the display reads  Calibrate now.
8. Press 
 (Select ).
9. Press 
 (Select ) to confirm  Calibrate now .
To calibrate the printer from the HP Toolbox
NOTEThis procedure applies to Windows operating systems only.
1.Open the HP Toolbox in one of these ways:
●On the desktop, double-click the 
HP Toolbox icon.
● On the 
Start menu, point to  Programs, point to HP, point to  HP Color LaserJet 1600 , and
click  HP Color LaserJet 1600 Toolbox .
2. Click the  Troubleshooting  tab and then click  Troubleshooting Tools  (on the left side of the
screen).
3. In the Calibration section, click  Calibrate now.
72 Chapter 7   Maintenance ENWW
 
						

							
8 Problem solving
This troubleshooting information is organized to help you resolve printing problems. Choose the general
topic or type of problem from the following list.
●
Support strategy
●
Troubleshooting process
●
Control panel messages
●
Clearing jams
●
Print problems
●
Troubleshooting tools
ENWW 73
 
						

							
Support strategy

depending on your country/region. Please refer to the support flyer that came in your box for contact
information, or visit 
http://www.hp.com.
You can find additional support information in 
Service and support .
74 Chapter 8   Problem solving ENWW
This device has a 12-month limited warranty. Warranty service and support options might vary
 
						

							
Troubleshooting process
Use the troubleshooting checklist to solve issues with the device.
Troubleshooting checklist
Follow the steps below when trying to solve a problem with the device.
Step
numberVerification stepPossible problemsSolutions
1Is the power on?
When the device is
connected to a grounded
power source, the control
panel shows Hewlett-
Packard  with both the
Ready and Attention lights
blinking. The control panel
will then display
Initializing  and then
Ready , at which time only
the green light will be on.No power due to failed power source,
cable, switch, or fuse.1. Verify that the device is plugged in.
2. Verify that the power cable is
functional and that the power switch
is on.
3. Check the power source by
plugging the device directly into the
wall or into a different outlet.
4. Test the outlet or connect another
device to the outlet to verify that the
outlet is functioning.
2Does  Ready  appear in
the device control
panel?
The control panel should
function without error
messages.Control panel shows an error.See Control panel messages  for a list of
common messages that will help you
correct the error.
If the error persists, contact
HP Customer Care. See 
HP Customer
Care  or the support flyer that came in the
device box.
3Do information pages
print?
Print a Configuration
page.Control panel displays an error message.See Control panel messages  for a list of
common messages that will help you
correct the error.
Media does not move smoothly through
the device paper path.Clean the paper path.
Poor print quality.See Print quality problems .
If the error persists, contact
HP Customer Care. See 
HP CustomerCare  or the support flyer that came in the
device box.
4 Does the device print from the computer?
Connect the USB cable to
the device and the
computer. Use a word-
processing application to
send a print job to the
device. Software is not installed correctly or an
error occurred during software
installation.Uninstall and then reinstall the device
software. Verify that you are using the
correct installation procedure and the
correct port setting.
The cable is not connected correctly.Reconnect the cable.
An incorrect driver is selected.Select the proper driver.
Other devices are connected to the USB
port.
Disconnect the other devices and try
again to print.
ENWW
Troubleshooting process 75
 
						

							
Step
numberVerification stepPossible problemsSolutions
There is a port driver problem in
Microsoft Windows.Uninstall and then reinstall the device
software. Verify that you are using the
correct installation procedure and the
correct port setting.
If the error persists, contact
HP Customer Care. See HP CustomerCare or the support flyer that came in the
device box.
76 Chapter 8   Problem solving ENWW
 
						

							
Control panel messages
The majority of the control-panel messages are intended to guide the user through typical operation.
The control-panel messages indicate the status of the current operation, and include a page count on
the second line of the display, if appropriate. When the device is print data, control-panel messages
indicate this status. In addition, alert messages, warning messages, and critical error messages indicate
situations that might require some action.
Alert and warning messages
Alert and warning messages appear temporarily and might require the user to acknowledge the
message by pressing 
 (Select ) to resume or by pressing  (Cancel Job ) to cancel the job. With
certain warnings, the job might not complete or the print quality might be affected. If the alert or warning
message is related to printing and the auto-continue feature is on, the device will attempt to resume the
printing job after the warning has appeared for 10 seconds without acknowledgement.
Alert and warning messages
Table 8-1    Alert and warning messages 
Control panel messageDescriptionRecommended action
10.000x Supply errorE-label cannot be read or print cartridge is not
properly installed.1.Reinstall print cartridge.
2. Power cycle device.
3. If the problem is not solved, replace the
cartridge.
Device error
Press [
]
An internal error occurred in the device.Press  (Select ) to resume the job.
Engine comm.
errorThe device experienced an internal
communication error.This is a warning message only. Job output
might be affected.
Invalid driverYou are using the incorrect printer driver.Reselect the printer driver appropriate for
your device.
Invalid entryInvalid data or response.Correct the entry.
Jam in 
( indicates an area where the jam has
occurred)The device has detected a jam.Clear the jam from the area indicated on the
control panel. The job should continue to
print. If it does not, try reprinting the job.
Memory is low
Press [
]
The device memory has been almost
completely filled.Allow the device to finish the job, or press 
 (Select ) to cancel the job.
Break the job into smaller jobs that contain
fewer pages.
No paper pickup
Press [
] The print engine has failed to pick up a piece
of media.
In Tray 1, verify that the media was inserted
far enough into the tray. In Tray 2 or optional
Tray 3, verify that the paper-length guide is in
the correct position for the media size that you
are using.
Reload the media in the input tray and
press 
 (
Select ) to continue the job.
ENWW Control panel messages 77
 
						

							
Control panel messageDescriptionRecommended action
If the error persists, contact HP Customer
Care. See HP Customer Care or the support
flyer that came in the device box.
Replace supplies
Override in useA supply is low and using Override may result
in unsatisfactory print quality.Replace the supply that is low.
Settings clearedThe device has cleared job settings.Re-enter any appropriate job settings.
Unauthorized yellow
Unauthorized magenta
Unauthorized cyan
Unauthorized black A new supply has been installed that is not
made by HP. One of these four messages is
displayed until an HP supply is installed or 
 (
Select ) is pressed. If you believe you purchased an HP supply,
please call the HP fraud hotline at
1-877-219-3183. Service or repairs required
as a result of using non-HP supplies is not
covered under HP warranty.
To continue printing, press 
 (
Select ).
Critical error messages
Critical error messages can indicate some kind of failure. Cycling the power might fix the problem. If a
critical error persists, the device might require service.
Critical error messages
Table 8-2    Critical error messages
Control panel messageDescriptionRecommended action
50 Fuser ErrorThe device has experienced an internal
hardware error.Turn off the device, wait at least 25 minutes,
and then turn on the device.
If a surge protector is being used, remove it.
Plug the device directly into the wall socket.
Use the power switch to turn on the device.
If the error persists, contact HP Customer
Care. See 
HP Customer Care  or the support
flyer that came in the device box.
51 Laser ErrorThe device has experienced an internal
hardware error.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize.
If a surge protector is being used, remove it.
Plug the device directly into the wall socket.
Use the power switch to turn the device on.
If the error persists, contact HP Customer
Care. See 
HP Customer Care  or the support
flyer that came in the device box.
52 Scanner Error The device has experienced an internal
hardware error.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize.
If a surge protector is being used, remove it.
Plug the device directly into the wall socket.
Use the power switch to turn the device on.
Table 8-1
   Alert and warning messages  (continued)
78 Chapter 8   Problem solving ENWW