HP Color LaserJet 2605dn User Manual

							
ProblemCauseSolution
A print cartridge may have a problem.To determine which cartridge has a
problem, print the PQ diagnostics page
from HP ToolboxFX.
Marks repeatedly appear at even
intervals on the unprinted side of the
page.
Aaa
Internal parts might have toner on them.The problem typically corrects itself
after a few more pages.
The paper path might need cleaning.Clean the printer.
The fuser might be damaged or dirty.Clean using instructions in
HP ToolboxFX.
Contact HP Customer Care. See
HP Customer Care  or the support flyer
that came in the printer box.
The printed page contains misformed
characters.The media might not meet HP
specifications.Use a different paper, such as high-
quality paper that is intended for color
laser printers.
If characters are incorrectly formed so
that they produce a wavy effect, the
laser scanner might need service.Verify that the problem also occurs on
the Configuration page. If so, contact
HP Customer Care. See 
HP CustomerCare  or the support flyer that came in
the printer box.
The printed page is curled or wavy.The printer is not set to print on the
type of media on which you want to
print.In the printer driver, select the  Paper
tab and set  Type is to match the type
of paper on which you are printing.
Print speed might be slower if you are
using heavy paper.
The media might not meet HP
specifications.Use a different paper, such as high-
quality paper that is intended for color
laser printers.
Both high temperature and humidity
can cause paper curl.Check the printer environment.
Text or graphics are skewed on the
printed page. The media might be loaded incorrectly.Make sure that the paper or other print
media is loaded correctly and that the
media guides are not too tight or too
loose against the stack. See 
Loadingtrays
.
The media might not meet HP
specifications. Use a different paper, such as high-
quality paper that is intended for color
laser printers.
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ProblemCauseSolution
The printed page contains wrinkles or
creases.The media might be loaded incorrectly.Verify that the media is loaded
correctly and that the media guides are
not too tight or too loose against the
stack. See 
Loading trays.
Turn over the stack of paper in the
input tray, or try rotating the paper 180°
in the input tray.
The media might not meet HP
specifications.Use a different paper, such as high-
quality paper that is intended for color
laser printers.
Toner appears around the printed
characters.The media might be loaded incorrectly.Turn over the stack of paper in the tray.
If large amounts of toner have
scattered around the characters, the
paper might have high resistivity.Use a different paper, such as high-
quality paper that is intended for color
laser printers.
An image that appears at the top of the
page (in solid black) repeats farther
down the page (in a gray field).Software settings might affect image
printing.In your software program, change the
tone (darkness) of the field in which the
repeated image appears.
In your software program, rotate the
whole page 180° to print the lighter
image first.
The order of images printed might
affect printing.Change the order in which the images
are printed. For example, have the
lighter image at the top of the page,
and the darker image farther down the
page.
A power surge might have affected the
printer. If the defect occurs later in a print job,
turn the printer off for 10 minutes, and
then turn on the printer to restart the
print job.
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Solving issues with color documents
This section describes issues that can occur when you print in color.
ProblemCauseSolution
Only black is printing when the
document should be printing in color.Color mode is not selected in your
program or printer driver.Select color mode instead of grayscale
mode.
The correct printer driver might not be
selected in the program.Select the correct printer driver.
The printer might not be correctly
configured.Print a Configuration page. If no color
appears on the Configuration page,
contact HP Customer Care. See
HP Customer Care or the support flyer
that came in the printer box.
One or more colors are not printing, or
are inaccurate.Sealing tape might be on the print
cartridges.Verify that the sealing tape has been
completely removed from the print
cartridges.
The media might not meet HP
specifications.Use a different paper, such as high-
quality paper that is intended for color
laser printers.
The printer might be operating in
excessively humid conditions.Verify that the printer environment is
within humidity specifications.
One or more print cartridges might be
low. If you are using non-HP print
cartridges, no messages appear on the
printer control panel or in the
HP ToolboxFX.Replace any low print cartridges.
The control panel is set for override.Replace low or empty print cartridges.
A color is printing inconsistently after
you load a new print cartridge.
A a BbCc
A a BbCc
A a BbCc
A a BbCc
A a BbCc
Another print cartridge might be low. If
you are using a non-HP print cartridge,
it might be low or empty but you will
receive no indication.Remove the print cartridge for the color
that is printing inconsistently and
reinstall it.
The control panel is set for override.Replace low or empty print cartridges.
The colors on the printed page do not
match the colors as they appear on the
screen. The colors on your computer monitor
might differ from the printer output.Select 
Screen Match  in the Color tab
of the printer driver.
If extremely light colors or extremely
dark colors on screen are not printing,
your software program might interpret
extremely light colors as white or
extremely dark colors as black. If possible, avoid using extremely light
or extremely dark colors.
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Print problems 161
 
						

							
ProblemCauseSolution
The media might not meet HP
specifications.Use a different paper, such as high-
quality paper that is intended for color
laser printers.
Aa BbCc
A a BbCc
A a BbCc
A a BbCc
A a BbCc
The finish on the printed color page is
inconsistent.The media might be too rough. Use a smooth paper or print media,
such as a high-quality paper that is
made for color laser printers.
Generally, smoother media produces
better the results.
Media-handling problems
Use the information in this section when the printer experiences media-handling problems.
Print-media guidelines
●For best results, make sure that the paper is of good quality, and free of cuts, nicks, tears,
spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges.
● For best-quality color printing, use a smooth type of paper. Generally, smoother media produces
better results.
● If you are unsure what type of paper you are loading (such as bond or recycled), check the label
on the package of paper.
● Do not use media that is designed for Inkjet printers only. Use media that is designed for color
LaserJet printers.
● Do not use letterhead paper that is printed with low-temperature inks, such as those used in
some types of thermography.
● Do not use raised or embossed letterhead.
● The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper
or preprinted forms use inks that are compatible with this fusing temperature 210°C (410°F) for
0.2 second).
CAUTION Failure to follow these guidelines could cause jams or damage to the printer.
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Solving print-media problems
The following problems with paper cause print quality deviations, jamming, or even damage to the
printer.
ProblemCauseSolution
Poor print quality or toner adhesionThe paper is too moist, too rough, too
heavy or too smooth, or it is embossed
or from a faulty paper lot.Verify that the appropriate media type
was selected in the printer driver.
Try another kind of paper, between 100
and 250 Sheffield, 4% to 6% moisture
content.
Dropouts, jamming, or curlThe paper has been stored incorrectly.Store paper flat in its moisture-proof
wrapping.
The paper has variability from one side
to the other.Turn the paper over.
Excessive curlThe paper is too moist, has the wrong
grain direction, or is of short-grain
construction.Verify that the appropriate media type
was selected in the printer driver.
Try printing on media from a new or
different package.
Use long-grain paper.
The paper varies from side-to-side.Turn the paper over.
Jamming, damage to printerThe paper has cutouts or perforations.Use paper that is free of cutouts or
perforations.
Problems with feedingThe paper has ragged edges.Use high-quality paper that is made for
color laser printers.
The paper varies from side-to-side.Turn the paper over.
The paper is too moist, too rough, too
heavy or too smooth, has the wrong
grain direction, or is of short-grain
construction or it is embossed or from
a faulty paper lot.Try another kind of paper, between 100
and 250 Sheffield, 4 to 6% moisture
content.
Use long-grain paper.
Print is skewed (crooked)The media guides might be incorrectly
adjusted.Remove all media from the input tray,
straighten the stack, and then load the
media in the input tray again. Adjust
the media guides to the width and
length of the media that you are using
and try printing again.
More than one sheet feeds at one time.The media tray might be overloaded.Remove some of the media from the
tray. See Loading trays.
The media might be wrinkled, folded,
or damaged.Verify that the media is not wrinkled,
folded, or damaged. Try printing on
media from a new or different package.
Printer does not pull media from the
media input tray. The printer might be in manual feed
mode.●
If Manual feed  appears on the
printer control-panel display,
press the 
 ( Select ) button to
print the job.
● Verify that the printer is not in
manual feed mode and print your
job again.
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Print problems 163
 
						

							
ProblemCauseSolution
The media tray might be overloaded.Remove some of the media from the
tray. See Loading trays.
The paper-length adjustment control in
Tray 2 or optional Tray 3 is set at a
length that is greater than the media
size.Adjust the paper-length adjustment
control to the correct length.
The pickup roller might be dirty or
damaged. Contact HP Customer Care. SeeHP Customer Care
 or the support flyer
that came in the printer box.
Performance problems
Try the tips in this section if pages exit the printer, but have nothing printed on them, or when the
printer does not print any pages.
ProblemCauseSolution
Pages print but are totally blank.The sealing tape might still be in the
print cartridges.Verify that the sealing tape has been
completely removed from the print
cartridges.
The document might contain blank
pages.Check the document that you are
printing to see if content appears on all
of the pages.
The printer might be malfunctioning.To check the printer, print a
Configuration page.
Pages print very slowly.Heavier media types can slow the print
job.Print on a different type of media.
Complex pages will print slowerProper fusing may require a slower
print speed to ensure the best print
quality.
Pages did not print. The printer might not be pulling media
correctly.See Media-handling problems
.
The media is jamming in the printer.Clear the jam.
The USB cable might be defective or
incorrectly connected.●Disconnect the USB cable at both
ends and reconnect it.
● Try printing a job that has printed
in the past.
● Try using a different USB cable.
Other devices are running on your
computer. The device might not share a USB
port. If you have an external hard drive
or network switchbox that is connected
to the same port as the printer, the
other device might be interfering. To
connect and use the printer, you must
disconnect the other device or you
must use two USB ports on the
computer.
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Troubleshooting tools
The section describes the tools that can help you solve problems with your printer.
Device pages and reports
This section describes the pages and reports that help you diagnose and solve problems with the
printer.
Demo page
To verify that your printer is functioning properly, print a Demo page. For more information about the
Demo page, see 
Demo page.
Configuration page
The Configuration page lists the current settings and properties of the printer. You can use this page
to check for color plane registration and cartridge half tones. You can print a Configuration page from
the printer or HP ToolboxFX.
For more information about the Configuration page, see 
Configuration page .
Supplies Status page
The Supplies Status page lists the remaining life of the HP print cartridges. It also lists the estimated
pages remaining, number of pages printed, and other supplies information. You can print a Supplies
Status page from the printer or HP ToolboxFX.
For more information about the Supplies Status page, see 
Supplies Status page.
HP ToolboxFX
HP ToolboxFX is a software application that you can use for troubleshooting tasks.
To view HP ToolboxFX
Open HP ToolboxFX in one of these ways:
●On the Windows desktop, double-click the HP ToolboxFX icon.
● On the Windows 
Start menu, click  Programs (All Programs  in Windows XP), click  HP, click
HP Color LaserJet 2605 series , and then click HP ToolboxFX.
Troubleshooting tab
HP ToolboxFX includes a  Troubleshooting tab that contains links to the following main pages:
● Control Panel Messages
. View descriptions of printer control-panel messages.
● Clearing Jams . View information about locating and clearing jams.
● Print Problems . View Help topics that can help you solve print problems.
● Memory Card Problems . View Help topics that can help you solve memory-card problems.
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●Connectivity Problems
. View Help topics that can help you solve networking problems.
● Troubleshooting Tools . Employ such troubleshooting tools as a cleaning page or a color
troubleshooting page to maintain the printer.
NOTE Other tabs on HP ToolboxFX might be helpful in troubleshooting printer problems. For
information about the other tabs on HP ToolboxFX, see 
HP ToolboxFX .
Service menu
Use the control-panel  Service menu to troubleshoot printer problems.
Restoring the factory-set defaults
Restoring the factory-set defaults returns all of the settings to the factory defaults.
To restore the factory-set defaults
1.
Use the 
 (Left arrow ) or the  (Right arrow ) button to select  Service, and then press 
(Select ).
2. Use the 
 (Left arrow ) or the  (Right arrow ) button to select  Restore defaults , and then
press 
 ( Select ).
The printer automatically restarts.
Cleaning the paper path
The printer features a special cleaning mode to clean the paper path.
NOTE If you have access to HP ToolboxFX, HP recommends cleaning the paper path by
using HP ToolboxFX.
To clean the paper path
1. Use the 
 (Left arrow ) or the  (Right arrow ) button to select  Service, and then press 
(Select ).
2. Use the 
 (Left arrow ) or the  (Right arrow ) button to select  Cleaning Mode, and then press
 (Select ).
A page feeds through the printer slowly. Discard the page when the process is completed.
3. Load plain letter or A4 paper when you are prompted.
4. Press 
 (Select ) again to confirm and begin the cleaning process.
A page feeds through the printer slowly. Discard the page when the process is completed.
Calibrating the printer
Calibrations are performed at regular intervals. For best print quality, a calibration can be performed
from the control panel. For more information about calibrating the printer, see 
Calibrating the printer .
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13Working with memory
This section provides information about the following topics:
●
Printer memory
●
Installing memory and font DIMMs
●
Checking DIMM installation
●
Enabling memory
●
Enabling the language-font DIMM for Windows
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Printer memory
The HP Color LaserJet 2605dn and 2605dtn printer has one dual inline memory module (DIMM) slot
for upgrading the printer capabilities with the following options:
●More printer memory. DIMMs are available in 32, 64, and 128 MB for a maximum of 192 MB.
● DIMM-based accessory fonts, macros, and patterns
You might want to add more memory to the printer if you often print complex graphics or PS
documents, or use many downloaded fonts. Additional memory also allows the printer to print
multiple, collated copies at the maximum speed.
Before ordering additional memory, see how much is currently installed by printing a Configuration
page. Press 
 ( Select ) and  (Cancel Job ) simultaneously, or use the HP ToolboxFX. To order
DIMMs, see 
Accessories and ordering information . Single inline memory modules (SIMMs) used on
previous HP LaserJet printers are not compatible with the printer.
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