HP Color LaserJet 3000 User Manual

							HP print cartridges ........................................................................................................... 110
Non-HP print cartridges ................................................................................................... 110
Print-cartridge authentication ........................................................................................... 110
HP fraud hotline and Web site ......................................................................................... 110
Replacing supplies and parts .................................................................................................. ......... 111
Supply replacement guidelines ........................................................................................ 111
Changing print cartridges ................................................................................................. 111 To change the print cartridge .......................................................................... 112
Cleaning the printer .......................................................................................................... ................ 115
To clean the printer using the prin ter control panel ......................................................... 115
8  Problem solving Basic troubleshooting checklist ............................................................................................... ......... 118
Factors that affect printer performance ............................................................................ 118
Control-panel message types ................................................................................................... ........ 119
Control-panel messages ........................................................................................................ .......... 120
Jams .......................................................................................................................... ....................... 136
Jam recovery .................................................................................................................. . 136
Common causes of jams ......................................................................................................... ......... 138
Clearing jams ................................................................................................................. .................. 139
Paper-handling problems ....................................................................................................... .......... 149
Troubleshooting-information pages ............................................................................................. ..... 154
Printer response problems ..................................................................................................... .......... 155
Printer control-panel problems ................................................................................................ ......... 158
Color-printing problems ....................................................................................................... ............. 159
Incorrect printer output ...................................................................................................... ............... 161
Printer output problems ................................................................................................... 161
Guidelines for printing with different fonts ........................................................................ 162
Macintosh problems ............................................................................................................ ............. 163
Solving problems with Mac OS V9.x ................................................................................ 163
Solving problems with Mac OS X .................................................................................... 165
Software program problems ..................................................................................................... ........ 168
Print-quality troubleshooting ............................................................................................................. 169 Print-quality problems associated with media .................................................................. 169
Overhead transparency defects ....................................................................................... 169
Print-quality problems associated with the environment .................................................. 170
Print quality problems associated with jams .................................................................... 170
Print-quality problems associated with toner buildup inside the printer ........................... 170
Print-quality-troubleshooting pages ................................................................................. 170
Calibrating the printer ......................................................................................................  171
Appendix A  Supplies and accessories Parts and supplies ............................................................................................................ ................ 174
Ordering by using the embedded Web server .................................................................................. 17 6
Appendix B  Service and support Hewlett-Packard limited warranty statement ....................................................................................  178
Print cartridge limited warranty statement .................................................................................... .... 179
HP maintenance agreements ..................................................................................................... ...... 180
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							On-site service agreements ............................................................................................. 180Next-day on-site service .................................................................................. 180
Weekly (volume) on-site service ..................................................................... 180
Extended warranty ........................................................................................................... 1 80
Repacking the printer ......................................................................................................... .............. 181
Appendix C  Printer specifications Physical specifications ....................................................................................................... .............. 183
Electrical specifications ..................................................................................................... ............... 184
Power-consumption specifications .............................................................................................. ..... 185
Acoustic specifications ....................................................................................................... .............. 186
Operating-environment specifications .......................................................................................... .... 187
Appendix D  Regula tory information
FCC regulations ............................................................................................................... ................ 190
Environmental product stewardship program .................... ............................................................... 191
Protecting the environment .............................................................................................. 191
Ozone production ............................................................................................................ 1 91
Power consumption ......................................................................................................... 191
Toner consumption .......................................................................................................... 19 1
Paper use ..................................................................................................................... ... 191
Plastics ...................................................................................................................... ...... 191
HP LaserJet printing supplies .......................................................................................... 191
HP printing supplies returns and recycling program information ..................................... 192
Paper ......................................................................................................................... ...... 192
Material restrictions ......................................................................................................... . 192
Disposal of waste equipment by users in private households in the European Union . . . . 193
Material Safety Data Sheet (MSDS) ................................................................................ 193
Extended warranty ........................................................................................................... 1 93
For more information ....................................................................................................... 19 3
Declaration of conformity (HP Color LaserJet 3000 series) ............................................................. 194
Declaration of conformity (HP Color LaserJet 3600 series and HP Color LaserJet 3800 series) .... 195
Safety statements ............................................................................................................. ................ 196
Laser safety .................................................................................................................. ... 196
Canadian DOC regulations .............................................................................................. 196
EMI statement (Korea) ..................................................................................................... 196
VCCI statement (Japan) .................................................................................................. 196
Power cord statement (Japan) ............................ ............................................................. 196
Laser statement for Finland ............................................................................................. 197
Appendix E  Working with memory Printer memory ................................................................................................................ ................. 199
Installing memory DIMMs ....................................................................................................... .......... 200
To install memory and font DIMMs .................................................................................. 200
Enabling memory ............................................................................................................. 2 02
To enable memory for Windows ..................................................................... 202
Checking DIMM installation ............................................................................................. 203 To check DIMM installation ............................................................................. 203
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							Glossary .................................................. ................................... ................................. ..................................... 205
Index ......................................................................................................................... ........................................ 207
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							xiiENWW
 
						

							1 Printer basics
This chapter contains basic information about the printer features:
●
Quick access to printer information
●
Printers at a glance
●
Features at a glance
●
Walkaround
●
Printer software
●
Print-media specifications
ENWW 1
 
						

							Quick access to printer information
Several references are available for use with this printer.
●HP Color LaserJet 3000 Series printer
: 
www.hp.com/support/clj3000.
● HP Color LaserJet 3600 Series printer
: 
www.hp.com/support/clj3600.
● HP Color LaserJet 3800 Series printer
: 
www.hp.com/support/clj3800.
The following table lists availabl e printer guides and the type of information that they include.
Table 1-1  Printer guides
GuideDescription
Getting started guideProvides step-by-step instructions for installing and setting up the printer.
HP Jetdirect Embedded Print
Server Administrator’s GuideProvides instructions to configure and tr oubleshoot the HP Jetdirect print server.
Accessory and consumable
installation guidesProvide step-by-step instructions for instal ling the accessories and supplies. (These guides
are supplied with the optional pr inter accessories and supplies.)
User guideProvides detailed information for using and tr oubleshooting the printer. Available on the
printer CD.
Online Help Provides information about options that are available in the printer drivers. To view a Help
file, open the online Help through the printer driver.
2 Chapter 1   Printer basics ENWW
 
						

							Printers at a glance
The HP Color LaserJet 3000, 3600, and 3800 Series printers are available in the configurations
described below.
HP Color LaserJet  3000 Series printer
Table 1-2  HP Color LaserJet 3000 Se ries printer configurations
HP Color LaserJet 3000 printerHP Color LaserJet 3000n
printerHP Color LaserJet
3000dn printerHP Color LaserJet
3000dtn printer
●Prints up to 30 pages-per-minute
(ppm) on letter-size media or
29 ppm on A4-size media in
monochrome (black and white)
and 15 ppm in color.
● 100-sheet multipurpose tray
(tray 1) and 250-sheet input tray
(tray 2)
● Hi-Speed universal serial bus
(USB) 2.0 port and enhanced
input/output (EIO) slot
● 64 megabytes (MB) of random
access memory (RAM) HP Color LaserJet 3000
printer, plus:
●
128 MB RAM
● HP Jetdirect full-
featured embedded
print server to
connect to 10Base-T/
100Base-TX
networks HP Color LaserJet 3000
printer, plus:
●
256 MB RAM
● HP Jetdirect full-
featured embedded
print server to
connect to 10Base-
T/100Base-TX
networks
● Automatic 2-sided
(duplex) printing HP Color LaserJet 3000
printer, plus:
●
256 MB RAM
● HP Jetdirect full-
featured embedded
print server to
connect to 10Base-T/
100Base-TX
networks
● Automatic 2-sided
(duplex) printing
● 500-sheet input tray
(tray 3)
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Printers at a glance 3
 
						

							HP Color LaserJet 3600 Series printer
Table 1-3  HP Color LaserJet 3600 Series printer configurations
HP Color LaserJet 3600 printerHP Color LaserJet 3600n printerHP Color LaserJet 3600dn printer
●17 ppm print speed
● 100-sheet multipurpose tray
(tray 1) and 250-sheet input tray
(tray 2)
● Hi-Speed USB 2.0 port
● 64 MB RAM HP Color LaserJet 3600 printer, plus:
●
HP Jetdirect value-featured
embedded print server to connect to
10Base-T/100Base-TX networks HP Color LaserJet 3600 printer, plus:
●
128 MB RAM
● Automatic 2-sided (duplex) printing
● HP Jetdirect value-featured
embedded print server to connect to
10Base-T/100Base-TX networks
HP Color LaserJet 3800 Series printer
Table 1-4
  HP Color LaserJet 3800 Series printer configurations
HP Color LaserJet 3800 printerHP Color LaserJet 3800n
printerHP Color LaserJet
3800dn printerHP Color LaserJet
3800dtn printer
●22 ppm (letter-size) or 21 ppm
(A4) print speed
● 100-sheet multipurpose tray
(tray 1) and 250-sheet input tray
(tray 2)
● Hi-Speed USB 2.0 port and EIO
slot
● 96 megabytes (MB) of random
access memory (RAM) HP Color LaserJet 3800
printer, plus:
●
160 MB RAM
● HP Jetdirect full-
featured embedded
print server to
connect to 10Base-T/
100Base-TX
networks HP Color LaserJet 3800
printer, plus:
●
288 MB RAM
● Automatic 2-sided
(duplex) printing
● HP Jetdirect full-
featured embedded
print server to connect
to 10Base-T/
100Base-TX
networks HP Color LaserJet 3800
printer, plus:
●
288 MB RAM
● Automatic 2-sided
(duplex) printing
● HP Jetdirect full-
featured embedded
print server to
connect to 10Base-T/
100Base-TX
networks
● 500-sheet input tray
(tray 3).
4 Chapter 1   Printer basics
ENWW
 
						

							Features at a glance
Table 1-5  Features
FeatureHP Color LaserJet 3000 Series
printerHP Color LaserJet 3600 Series
printerHP Color LaserJet 3800 Series
printer
Performance●533 MHz processor●360 MHz processor●533 MHz processor
User interface●Graphic display
● Control-panel help
● HP Easy Printer Care Software (a
Web-based status and
troubleshooting tool)
● Windows and Macintosh printer
drivers
● Embedded Web server to gain
access to support and to order
supplies (administrator tool for
network-connected models only)●Graphic display
● Control-panel help
● HP Easy Printer Care Software
(a Web-based status and
troubleshooting tool)
● Windows and Macintosh printer
drivers●Graphic display
● Control-panel help
● HP Easy Printer Care Software (a
Web-based status and
troubleshooting tool)
● Windows and Macintosh printer
drivers
● Embedded Web server to gain
access to support and to order
supplies (administrator tool for
network-connected models only)
Printer drivers●HP PCL 5c
● HP PCL 6
● PostScript® 3 emulationHP JetReady 4.2●HP PCL 5c
● HP PCL 6
● PostScript 3 emulation
Storage features●Fonts, forms, and other macros
● Job retentionNone●Fonts, forms, and other macros
● Job retention
Fonts●80 internal fonts available for both
PCL and PostScript 3 emulation
● 80 printer-matching screen fonts
in TrueType format available with
the software solutionNone●80 internal fonts available for
both PCL and PostScript 3
emulation
● 80 printer-matching screen fonts
in TrueType format available with
the software solution
Accessories●Optional 500-sheet input tray
(tray 3) (standard on the HP Color
LaserJet 3000dtn printer)
● Dual inline memory modules
(DIMM)●Optional 500-sheet input tray
(tray 3)●Optional 500-sheet input tray
(tray 3) (standard on the HP Color
LaserJet 3800dtn printer)
● Dual inline memory modules
(DIMM)
Connectivity
●Hi-Speed USB 2.0 cable
interface
● HP Jetdirect full-featured
embedded print server (standard
on the HP Color LaserJet 3000n,
3000dn, and 3000dtn printers)
● HP Web Jetadmin software
(standard on the HP Color
LaserJet 3000n, 3000dn, and
3000dtn printers)
● Enhanced input/output (EIO) slot ●
Hi-Speed USB 2.0 cable
interface
● HP Jetdirect value-featured
embedded print server (standard
on the HP Color LaserJet 3600n
and 3600dn printers)
● HP Web Jetadmin software
(standard on the HP Color
LaserJet 3600n and 3600dn
printers) ●
Hi-Speed USB 2.0 cable
interface
● HP Jetdirect full-featured
embedded print server (standard
on the HP Color LaserJet 3800n,
3800dn, and 3800dtn printers)
● HP Web Jetadmin software
(standard on the HP Color
LaserJet 3800n, 3800dn, and
3800dtn printers)
● Enhanced input/output (EIO) slot
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Features at a glance 5
 
						

							FeatureHP Color LaserJet 3000 Series
printerHP Color LaserJet 3600 Series
printerHP Color LaserJet 3800 Series
printer
Environmental
features●Sleep Mode setting
● High content of recyclable components and materials
● Energy Star® qualified
Supplies●Supplies status page contains information about toner
 level, page count, and estimated pages remaining.
● No-shake cartridge design
● Printer checks for authentic HP print 
cartridges at cartridge installation.
● Internet-enabled supply-ordering capabilities 
(using HP Easy Printer Care Software)
Accessibility
●The online user guide is compatible with text screen-readers.
● Print cartridges can be installed and removed by using one hand.
● All doors and covers can be opened by using one hand.
● Media can be loaded in tray 1 by using one hand.
Table 1-5
  Features (continued)
6 Chapter 1   Printer basics ENWW