HP Color LaserJet CM1017 User Manual
Have a look at the manual HP Color LaserJet CM1017 User Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 1114 HP manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
ProblemCauseSolution MFP does not pull media from the media input tray.The MFP might be in manual feed mode.●If Manual feed appears on the MFP control-panel display, press OK to print the job. ●Verify that the MFP is not in manual feed mode and print the job again. The media tray might be overloaded.Remove some of the media from the tray. See Load trays. The paper-length adjustment control in tray 2 or optional tray 3 is set at a length that is greater than the media size.Adjust the paper-length adjustment control to the correct length. The pickup roller might be dirty or damaged.Contact HP Customer Care. SeeHP Customer Care or the support flyer that came in the MFP box. Performance problems Try the tips in this section if pages exit the MFP but have nothing printed on them, or when the MFP does not print any pages. ProblemCauseSolution Pages print but are totally blank.The sealing tape might still be in the print cartridges.Verify that the sealing tape has been completely removed from the print cartridges. The document might contain blank pages.Check the document that is printing to see if content appears on all of the pages. The MFP might be malfunctioning.To check the MFP, print a Configuration page. Pages print very slowly. Heavier media types can slow the print job.Print on a different type of media. Complex pages print more slowly. Proper fusing requires a slower print speed to ensure the best print quality. ENWWSolve print problems 187
ProblemCauseSolution Pages did not print. The MFP might not be pulling media correctly.See Media-handling problems. The media is jamming in the MFP.Clear the jam. The USB cable might be defective or incorrectly connected.●Disconnect the USB cable at both ends and reconnect it. ●Try printing a job that has printed in the past. ●Try using a different USB cable. Other devices are running on the computer.The device might not share a USB port. When there is an external hard drive or network switchbox connected to the same port as the MFP, the other device might be interfering. To connect and use the MFP, disconnect the other device or use two USB ports on the computer. 188 Chapter 14 Problem solving ENWW
Resolve copy problems The following are a few simple steps that can improve copy quality: ●Use quality originals. ●Adjust the control-panel settings for the type of original. ●Use the Text setting for items that contain mostly text. ●Use the Film photo setting when making a copy of a photograph. ●Use Picture when making a copy of a graphic. ●Use the Mixed setting for documents that include both text and graphics. Use the table to Identify and resolve imaging problems. ProblemCauseSolution Copy edges are cropped.Original is edge-to-edge or has margins smaller than those supported by this MFP.1.Position the original 1/6 away from the top and right edges of the scanner glass. 2.Select Reduce/Enlarge, and press the navigation arrows to select Full Page=91%, then press Start Copy Black or Start Copy Color. Images are missing or faded. See Calibrate the MFP. One or more print cartridges might be low.Replace any low print cartridges. The device might have calibrated incorrectly after installing a print cartridge.Calibrate the device. SeeCalibrate the MFP. The original might be of poor quality.If the original is too light or damaged, the copy might not be able to compensate, even when adjusting the contrast. If possible, find an original document in better condition. The original might have a colored background.Colored backgrounds might cause images in the foreground to blend into the background, or the background might appear in a different shade. If possible, use an original document without a colored background. ENWWResolve copy problems 189
ProblemCauseSolution Vertical white or faded stripes appear on the copy.The media might not meet HP specifications.Use media that meets HP specifications. See Media supported on this MFP. One or more print cartridges might be low.Replace any low print cartridges. If the error persists, inspect the print cartridges for defects in the printing area. If the error persists contact HP customer support. See HP CustomerCare. or the support flyer that came in the MFP box. Unwanted lines appear on the copy. Tray 1 might not be placed correctly.Verify that tray 1 is in place. The flatbed scanner might be dirty.Clean the paper path. See Cleanthe MFP. An image exists on the back of the original, or defects exist on the scanner cover.On the flatbed scanner, place three sheets of clean paper on top of the original, close the flatbed scanner cover, then re-scan the original. If the error persists, contact HP customer support. See HP CustomerCare. or the support flyer that came in the MFP box. Black dots or streaks appear on the copy. Ink, glue, correction fluid, or an unwanted substance might be on the flatbed scanner.Clean the device. See Clean the MFP. Copies are too light or dark.The device settings may be incorrect.Verify that the quality settings are correct on the device control panel. See the device software Help for more information about changing the settings. The device might not be calibrated correctly.Calibrate the device. SeeCalibrate the MFP. Text is unclear. The device settings may be incorrect.Verify that the quality settings are correct on the device control panel. See the device software Help for more information about changing the settings. The device might not be calibrated correctly.Calibrate the device. SeeCalibrate the MFP. The original is of poor quality.Try copying another document. If the copy is free of defects, obtain a better-quality original. If the error persists contact HP customer support. See HP Customer Care. or the support flyer that came in the MFP box. 190 Chapter 14 Problem solving ENWW
Resolve scanning problems Use the table to solve image-scan issues. ProblemCauseSolution The scanned image is of poor quality.The original might be a second- generation photo or picture.●To eliminate the patterns, try reducing the size of the image after scanning. ●Print the scanned image to see if the quality is better. ●Verify that the resolution and color settings are correct for the type of scan job being performed. If the scanned page has a background but the original document does not, the original might be too thin to scan or copy cleanly.On the flatbed scanner, place three sheets of clean paper on top of the original, close the flatbed scanner cover, then re-scan the original. The image that appears on the screen might not be an accurate representation of the quality of the scan.●Try adjusting the computer monitor settings to use more colors (or levels of gray). Make this adjustment by opening Display in Windows Control Panel. ●Try adjusting the resolution and color settings in the scanner software. The original might have been loaded incorrectly.Verify originals are properly loaded onto the flatbed scanner. See Scan methods. The scanner might be dirty.Clean the scanner. The graphics settings might not be suitable for the type of scan job that being performed.Try changing the graphics settings or the scan mode. Part of the image did not scan. The original might have been loaded incorrectly.Verify originals are properly loaded onto the flatbed scanner. A colored background might be causing images in the foreground to blend into the background.Try adjusting the settings before scanning the original or enhancing the image after scanning the original. The original is longer than 298 mm (11.75 in).The maximum flatbed scannable length is 298 mm (11.75 in). If the page exceeds the maximum length, the scanner stops. The original is too small.The minimum size that the flatbed scanner supports is 25 by 25 mm (1 by 1 inches). The media size is incorrect. In Scan settings, make sure that the input media size is large enough for the document that being scanned. ENWW Resolve scanning problems 191
ProblemCauseSolution The scan takes too long. The resolution or color level is set too high.Change the resolution and color level settings to the correct settings for the job. The software is set to scan in color.The system default is color, which takes longer to scan even when scanning a monochrome original. If you acquire an image through TWAIN or WIA, you can change the settings so that the original scans in grayscale or black-and-white. See the device software Help for details. A print job or copy job was sent before you tried to scan.If someone sent a print job or copy job before you tried to scan, the scan starts if the scanner is not busy. However, because the printer and scanner share memory, the scan might be slower. Resolve scan-quality problems using the table. ProblemCauseSolution Blank pagesThe original might have been loaded upside down.On the flatbed scanner, place the original document face-down with the upper-left corner of the document at the lower-right corner of the glass. The scanner bulb might not be working.If the scanner bulb does not light, verify that the cables from the scanner to the formatter are connected correctly. If the error persists, replace parts one at a time in the following order until the problem is resolved: scanner assembly, and finally the formatter. Too light or darkThe resolution and color levels may be set incorrectly.Verify the resolution and color settings. ●Use the Text setting for items that contain mostly text. ●Use the Film photo setting when making a copy of a photograph. ●Use Picture when making a copy of a graphic. ●Use the Mixed setting for documents that include both text and graphics. ●Use the Draft setting if conserve toner or if the copy quality is not as important. Black dots or streaksInk, glue, correction fluid, or an unwanted substance might be on the glass.Clean the flatbed scanner surface. Unclear textThe resolution and color levels may be set incorrectly.Verify the correct resolution and color settings. The scanned page has a background but the original document does not.The original might be too thin to scan cleanly.On the flatbed scanner, place three sheets of clean paper on top of the 192 Chapter 14 Problem solving ENWW
ProblemCauseSolution original, close the flatbed scanner cover, then re-scan the original. ENWW Resolve scanning problems 193
The device control panel display has black lines or dots, or becomes blank CAUTIONStatic electricity can cause unexpected black lines or dots to appear on the device control panel display. Do not touch the device control panel display if there is a chance that you have collected a static electric charge (for example, by walking on carpet in a low-humidity environment). Was the device exposed to an electric or magnetic field? Unexpected lines or dots might appear on the device control panel display, or the display might become blank if the device is exposed to an electric or magnetic field. To resolve this problem, perform the following procedure: 1.Turn the device off. 2. Remove the device from the electric or magnetic field. 3. Turn the device on again. 194 Chapter 14 Problem solving ENWW
Clear paper jams Occasionally, paper or other print media can become jammed during a print job. Some causes include the following events: CAUTIONDo NOT use any tool or sharp object to help remove paper jams. ● The input trays are loaded improperly or overfilled. ● Tray 2 or optional tray 3 is opened during a print job. ● Too many sheets accumulated in the output area, or sheets blocked the output area. ● The print media being used does not meet HP specifications. See Print on special media . ● The environment in which the print media was stored is too humid or too dry. See Print on special media . Where to look for jams Jams can occur in these locations: ●Inside the MFP. See Clear jams from inside the MFP . ● In input areas. See Clear jams from tray 2 or optional tray 3 . ● In the output area. See Clear jams from tray output area . Find and remove the jam by using the instructions on the following pages. If the location of the jam is not obvious, first look inside the MFP. Loose toner might remain in the MFP after a jam. This problem should resolve itself after a few sheets have been printed. Each section below corresponds to an area where a paper jam could occur. Use the following procedures to clear the jam. In all cases, grasp the jammed paper by both corners and pull slowly to remove the paper. ENWW Clear paper jams 195
Clear jams from inside the MFP CAUTIONJams in this area might result in loose toner on the page. If toner gets on clothes or hands, wash them in cold water. (Hot water sets the toner into the fabric.) 1. Open the front door. CAUTION Do not place anything on the transfer belt, which is located on the inside of the front door. Otherwise the MFP can be adversely damaged, affecting print quality. 196 Chapter 14 Problem solving ENWW