HP Color LaserJet CP3505x User Manual

							
Printer control-panel problems
The following table lists common printer control-panel problems and suggested solutions for resolving
them.
When powering up the printer for the first time, the control panel remains blank.
Cause
Solution
The formatter became disconnected during shipment.1.Turn off the printer.
2. The formatter cover has a black lever at the top and
bottom. While pushing the top black lever down and the
bottom black lever up, use the levers to pull the formatter
partially out.
3. Push in the formatter until the black levers click into a
secured position.
4. Turn on the printer.
If the problem persists, go to 
http://www.hp.com/support/
cljcp3505
Control-panel settings do not work correctly
Cause
Solution
The printer control-panel display is blank, even when the fan
is running.Fans might run while the printer is in standby mode (off). Press
the printer power button to turn on the printer.
Printer settings in the software program or printer driver differ
from the printer control-panel settings.Confirm that the settings in the program and printer driver are
appropriate. The program settings override the printer-driver
and control-panel settings, and the printer-driver settings
override the control-panel settings.
Control-panel settings were not correctly saved.Reselect the control-panel settings, and then press . An
asterisk (*) should appear to the right of the setting.
The  Data  indicator light is lit, and no pages are printing.Buffered data remains in the printer. Press  to print the
buffered data by using current control-panel settings. Then, the
new control-panel settings can take effect.
If the printer is on a network, another user might have changed
printer control-panel settings. Consult the network administrator to coordinate changes to
printer control-panel settings.
Unable to select tray 3 (optional 500-sheet paper feeder)
Cause
Solution
Tray 3 does not appear as an input tray option on the
configuration page or on the control panel.Tray 3 appears as an option only if it is installed. Verify that
tray 3 is installed correctly.
Tray 3 does not appear as an option in the 
printer driver. Verify that the printer driver configuration recognizes tray 3.
See the printer driver Help to set up and configure additional
trays.
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							Color-printing problems
Printing black instead of color
Cause
Solution
Grayscale is selected in the software program or printer driver.In the software program or printer driver, select Color mode
instead of Grayscale or Monochrome mode.
The correct printer driver is not selected in your software
program.Select the correct printer driver.
No color appears on the configuration page.Contact HP support.
The control-panel setting for COLOR SUPPLY OUT is set to
AUTOCONTINUE BLACK, and one of the color print
cartridges is out. The printer continues to print in black only.Replace the color print cartridge.
The control-panel setting for RESTRICT COLOR USE is set
to DISABLE COLOR, or it is set to COLOR IF ALLOWED and
you do not have permission to print in color.Change the control-panel setting to ENABLE COLOR.
Incorrect hues print
Cause
Solution
The media does not meet the specifications for this printer.See the HP LaserJet Printer Family Print Media Specification
Guide.
Go to 
http://www.hp.com/support/cljcp3505 for HP LaserJet
Printer Family Print Media Specification Guide ordering
information. When you connect, select Manuals.
The printer operates in excessively humid or dry conditions. Verify that the printer environment is within humidity
specifications.
Store the print media in the same environment as the printer.
Calibrate the printer. See 
Print Quality sub-menu on page 19.
NOTE:For more information about color-quality problems
see 
Print-quality troubleshooting on page 178.
A color is missing
Cause
Solution
The HP print cartridge is defective. Replace the cartridge.
Inconsistent colors print after installing a print cartridge
Cause
Solution
New print cartridges sometimes require printing several pages
before they deliver consistent print quality.Try printing approximately 50 pages with the new cartridge,
and then try the print job again.
Another print cartridge might be low. Check the supplies gauge on the control panel or print a
supplies status page. See 
Information pages on page 110.
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							Inconsistent colors print after installing a print cartridge
Cause
Solution
The printer might need calibration.Calibrate the printer. See Calibrate the printer on page 180.
The print cartridge might be a refilled cartridge. Use a genuine HP print cartridge. See Supplies andaccessories on page 181.
Printed colors do not match screen colors
Cause
Solution
Extremely light screen colors are not being printed.The software program might interpret extremely light colors as
white. If so, avoid using extremely light colors.
Extremely dark screen colors print in black.The software program might interpret extremely dark colors as
black. If so, avoid using extremely dark colors.
The printer might need calibration.Calibrate the printer. See Calibrate the printer on page 180.
The colors on the computer screen differ from the printer
output.1.On the printer driver Color tab, in the Color Options
section, select Manual.
2.Click Settings.
3.In Manual Color Options, in the Color Options section,
select Default (sRGB) for each object.
4.Click OK to finish.
NOTE:Several factors can influence your ability to match
printed colors to those on your screen: paper, overhead
lighting, software programs, operating system palettes,
monitors, and video cards and drivers. See 
Coloron page 101.
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							Incorrect printer output
Printer output problems
Incorrect fonts print
Cause
Solution
The font has not been correctly selected in the software
program.Reselect the font in the software program.
The font is not available to the printer.Download the font to the printer or use another font. (In
Windows, the driver does this automatically.)
The correct printer driver is not selected.Select the correct printer driver.
The font might be correct, but the characters appear blurry
because the colors are not aligned correctly.Perform a full printer calibration. See Calibrate the printeron page 180.
Cannot print all characters in a symbol set
Cause
Solution
The correct font is not selected.Select the correct font.
The correct symbol set is not selected.Select the correct symbol set.
The software program does not support the selected character
or symbol set.Use a font that supports the character or symbol.
Text drifts between pages
Cause
Solution
The software program is not resetting the printer to the top of
the page.See the software documentation or the PCL/PJL Technical
Reference Package for specific information.
Characters are erratic or missing, or the printout is interrupted
Cause
Solution
The interface cable is of poor quality.Try using a different, higher quality, IEEE-compliant interface
cable.
The interface cable is loose.Disconnect and reconnect the interface cable.
The interface cable is damaged or bad.Try using a different interface cable.
The power cable is loose.Disconnect and reconnect the power cable.
You are attempting to print a PCL job, but the printer is
configured for PS.From the printer control panel, select the correct printer
personality and then resend the print job.
You are attempting to print a PS job, but the printer is
configured for PCL.From the printer control panel, select the correct printer
personality and then resend the print job.
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							Partial printout
Cause
Solution
A memory-error message appears on the printer control panel.1.Increase printer memory by deleting unneeded
downloaded fonts, style sheets, and macros from the
printer memory.
or
2.Add more memory to the printer.
The file that you are printing contains errors. Check the software program to verify that the file does not
contain errors.
1.From within the same program, print another file that you
know is error-free.
or
2.Print the file from another program.
Smears, vertical lines, toner specks, or repetitive marks appear on printouts
Cause
Solution
The printer needs to be cleaned. Clean the printer. See Clean the printer on page 126. If the
problem persists, see Print-quality troubleshootingon page 178.
Guidelines for printing with different fonts
●The 80 internal fonts are available in PostScript Emulation (PS) and PCL mode.
●To conserve printer memory, download only those fonts that are needed.
●If you require several downloaded fonts, consider installing additional printer memory.
Some software programs automatically download fonts at the beginning of each print job. It might be
possible to configure those programs to download only soft fonts that are not already resident in the
printer.
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							Macintosh problems
This section lists problems that can occur when using Mac OS X.
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause
Solution
The printer software might not have been installed or was installed
incorrectly.Make sure that the printer PPD file is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj, where  is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the getting started guide for instructions.
The PPD file is corrupt. Delete the PPD file from the following hard-drive folder: Library/
Printers/PPDs/Contents/Resources/.lproj,
where  is the two-letter language code for the language that
you are using. Reinstall the software. See the getting started guide
for instructions.
The printer name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup
Utility.
Cause
Solution
The printer might not be ready.Make sure that the cables are connected correctly, the printer is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The wrong connection type might be selected.Make sure that USB, IP Printing, or Rendezvous is selected,
depending on the type of connection.
The wrong printer name, IP address, or Rendezvous host name is
being used.Print a configuration page. Verify that the printer name, IP address,
or Rendezvous host name on the configuration page matches the
printer name, IP address, or Rendezvous host name in the Print
Center or Printer Setup Utility.
The interface cable might be defective or of poor quality. Replace the interface cable with a high-quality cable.
The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.
Cause
Solution
The printer might not be ready.Make sure that the cables are connected correctly, the printer is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The printer software might not have been installed or was installed
incorrectly.Make sure that the printer PPD file is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj, where  is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the getting started guide for instructions.
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							The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.
Cause
Solution
The PPD file is corrupt.Delete the PPD file from the following hard-drive folder: Library/
Printers/PPDs/Contents/Resources/.lproj,
where  is the two-letter language code for the language that
you are using. Reinstall the software. See the getting started guide
for instructions.
The interface cable might be defective or of poor quality. Replace the interface cable with a high-quality cable.
A print job was not sent to the printer that you wanted.
Cause
Solution
The print queue might be stopped.Restart the print queue. Open print monitor and select Start Jobs.
The wrong printer name, IP address, or Rendezvous host name is
being used.Print a configuration page. Verify that the printer name, IP address,
or Rendezvous host name on the configuration page matches the
printer name, IP address, or Rendezvous host name in the Print
Center or Printer Setup Utility.
An EPS file prints with incorrect fonts.
Cause
Solution
This problem occurs with some programs.
●Try downloading the fonts that are contained in the EPS file to
the printer before printing.
●Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB printers is not
installed.When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.Software troubleshooting
●Check that your Macintosh supports USB and has the
appropriate USB software from Apple.
●Verify that your Macintosh operating system is Mac OS X V10.2
or later.
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							When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
Solution
Hardware troubleshooting
●Check that the printer is turned on.
●Verify that the USB cable is connected correctly.
●Check that you are using the appropriate high-speed USB cable.
●Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the host
computer.
●Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain and connect the cable directly to the USB port on
the host computer.
NOTE:The iMac keyboard is a nonpowered USB hub.
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							Software program problems
Cannot change system selections
Cause
Solution
The printer control panel locks out system software changes.Contact the network administrator.
The software program does not support system changes.See the software program documentation.
The correct printer driver is not loaded.Load the correct printer driver.
The correct program driver is not loaded. Load the correct program driver.
Cannot select a font from the software
Cause
Solution
The font is not available to the software program. See the software program documentation.
Cannot select colors
Cause
Solution
The software program does not support color.See the software documentation.
Color mode is not selected in the software program or printer
driver.Select Color mode instead of Grayscale or Monochrome
mode.
The correct printer driver is not loaded. Load the correct printer driver.
Printer driver does not recognize tray 3 or the 2-sided printing accessory
Cause
Solution
The printer driver has not been configured to recognize tray 3
or the 2-sided printing accessory.See the printer driver online Help for instructions to configure
the driver to recognize printer accessories.
The accessory might not be installed. Verify that the accessory is installed correctly.
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Print-quality troubleshooting
If you are experiencing problems with print quality, the following sections might help you identify the
cause of the problem.
Print-quality problems associated with media
Some print-quality problems arise from the use of inappropriate media.
●Use media that meets HP paper specifications. See 
Supported paper and print media sizes
on page 61
.
● The surface of the media is too smooth. Use paper that meets HP paper specifications. See
Supported paper and print media sizes on page 61
.
● The moisture content is uneven, too high, or too low. Use media from a different source or from an
unopened ream.
● Some areas of the media reject toner. Use media from a different source or from an unopened
ream.
● The letterhead you are using is printed on rough paper. Use a smoother, xerographic paper. If this
solves your problem, ask the supplier of your letterhead to use paper that meets the specifications
for this printer. See 
Supported paper and print media sizes on page 61
.
● The paper is excessively rough. Use a smoother, xerographic paper.
● The driver setting is incorrect. To change the media type setting, see 
Type and Size on page 87
.
● The media that you are using is too heavy for the media type setting that you selected, and the
toner is not fusing to the media.
Overhead transparency defects
Overhead transparencies can display the same image-quality problems as other types of media and
also defects that are specific to printing on transparencies. Also, because transparencies are pliable in
the print path, the paper-handling components can mark their surface.
NOTE:
Allow transparencies to cool for at least 30 seconds before handling them.
●In the printer driver 
Paper tab, select  Transparency  as the paper type. Also, make sure that the
tray is correctly configured for transparencies.
● Make sure that the transparencies meet the specifications for this printer. See 
Supported paper
and print media sizes on page 61
.
● The transparencies are not designed for correct toner adhesion. Use only transparencies that are
designed for HP Color LaserJet printers.
● Handle transparencies by the edges. Oil from fingers can cause spots and smudges.
● Small, random, dark areas on the trailing edge of solid-fill pages might result when transparencies
stick together in the output bin. Try printing the job in smaller batches.
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