HP Deskjet 2540 User Manual

							iv.On the General tab, next to Startup type, make sure that Automatic is selected.
v.If the service is not already running, under Service status, click Start, and then click
OK.
Windows XP
i.From the Windows Start menu, right click My Computer.
ii.Click Manage, and then click Services and Applications.
iii.Double-click Services, and then select Print Spooler.
iv.Right-click Print Spooler, and click Restart to restart the service.
b.Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c.If the wrong printer is set as the default printer, right-click the correct printer and select Set
as Default Printer.
d.Try using your printer again.
6.Restart the computer.
7.Clear the print queue.
To clear the print queue
a.Depending upon your operating system, do one of the following:
●Windows 8: Point to or tap the upper-right corner of the screen to open the Charms
bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
●Windows 7: From the Windows Start menu, click Devices and Printers.
●Windows Vista: From the Windows Start menu, click Control Panel, and then click
Printers.
●Windows XP: From the Windows Start menu, click Control Panel, and then click
Printers and Faxes.
b.Double-click the icon for your printer to open the print queue.
c.On the Printer menu, click Cancel all documents or Purge Print Document, and then click
Yes to confirm.
d.If there are still documents in the queue, restart the computer and try printing again after
the computer has restarted.
e.Check the print queue again to make sure it is clear, and then try to print again.
If the above solutions do not resolve the problem, click here for more online troubleshooting.
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							Clear print carriage
Remove any objects, such as paper, which are blocking the print carriage.
See Clear paper jam on page 62 for more information.
NOTE:Do not use any tools or other devices to remove jammed paper. Always use caution when
removing jammed paper from inside the printer.
 Click here to go online for more information.
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							Identify a defective cartridge
If both the tri-color and black ink cartridge lights are blinking, and the On button light is on, both
cartridges may still have tape on, be very low on ink, or are missing. First make sure that the pink
tape has been removed from both cartridges, and that both ink cartridges are installed. If both ink
cartridge lights are still blinking, then one or both cartridges may be defective. To determine if one
cartridge is defective, do the following:
1.Remove the black ink cartridge.
2.Close the cartridge access door.
3.If the On button light blinks quickly, replace the tri-color cartridge. If the On button light does not
blink, replace the black cartridge.
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							Prepare trays
Open output tray
▲Output tray must be open to begin printing.
Close cartridge access door
▲Cartridge door must be closed to begin printing.
 Click here to go online for more information.
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							Resolve copy and scan issues
HP provides an HP Print and Scan Doctor (Windows only) that can help solve many common “Unable
to scan” issues.
NOTE:The HP Print and Scan Doctor may not be available in all languages.
Take me to the HP Print and Scan Doctor download page.
Learn more about how to solve scan issues. Click here to go online for more information.
Learn how to solve copy issues. Click here to go online for more information.
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							Printer failure
Resolve printer failure
▲Turn the printer off, then on. If that does not resolve the problem, contact HP.
 Please contact HP support for help .
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							Ink cartridge problem
First try removing and reinserting the ink cartridges. If this does not work, clean the cartridge
contacts. If your problem is still not resolved, replace the ink cartridges. For more information, see
Replace ink cartridges on page 41.
Clean the ink cartridge contacts
CAUTION:The cleaning procedure should take only a few minutes. Make sure that the ink
cartridges are reinstalled in the printer as soon as possible. It is not recommended to leave the ink
cartridges outside of the printer longer than 30 minutes. This could result in damage to the printhead
or the ink cartridges.
1.Check that power is on.
2.Open the cartridge access door and wait for the print carriage to move to the center of the
printer.
3.Remove the ink cartridge indicated in the error message.
4.Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts
on the ink cartridge.
The electrical contacts are the small gold-colored dots on the ink cartridge.
5.Wipe only the contacts with a dry swab or lint-free cloth.
CAUTION:Be careful to wipe only the contacts, and do not smear any of the ink or other
debris elsewhere on the ink cartridge.
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							6.On the inside of the printer, locate the contacts for the cartridge.
The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the ink
cartridge.
7.Use a dry swab or lint-free cloth to wipe the contacts.
8.Reinstall the ink cartridge.
9.Close the cartridge access door, and check if the error message has gone away.
10.If you still receive the error message, turn the printer off, and then on again.
NOTE:If one ink cartridge is causing problems, you can remove it and use the single-cartridge
mode to operate the HP Deskjet 2540 series with only one ink cartridge.
 Click here to go online for more information.
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							Older generation cartridges
You will need to use a newer version of this cartridge. In most cases you can identify a newer version
of the cartridge by looking at the exterior of the cartridge package and finding the Warranty Ends
date.
If it says ‘v1’ several spaces to the right of the date, then the cartridge is the updated newer version. If
it is an older generation cartridge, contact HP support for help or replacement.
 Click here to go online for more information.
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							Networking
●Learn how to find your network security settings. Click here to go online for more information.
●Learn about other troubleshooting tips. Click here to go online for more information.
●Learn about the HP Print and Scan Doctor. Click here to go online for more information.
●Learn how to change from a USB to wireless connection. Click here to go online for more
information.
●Learn how to work with your firewall and antivirus programs during printer setup. Click here to go
online for more information.
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